2026-07-12 16:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:35:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 16:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0c31c466-97d1-480e-bacf-7467aeaa2faa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":77.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f1b9675-51a5-491c-a9be-36ad48109484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4f1b9675-51a5-491c-a9be-36ad48109484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-12 17:00:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6481 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f1b9675-51a5-491c-a9be-36ad48109484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6481
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ddf3d14a-40c3-4976-8fbb-1506e276b9bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T11:30:53.222966"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 17:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6481 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f1b9675-51a5-491c-a9be-36ad48109484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6481
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ddf3d14a-40c3-4976-8fbb-1506e276b9bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T11:30:53.222966"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 17:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6481 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u090f\u0915 discount \u0915\u0947 \u092c\u093e\u0930\u0947 \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f1b9675-51a5-491c-a9be-36ad48109484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6481
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ddf3d14a-40c3-4976-8fbb-1506e276b9bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T11:30:53.222966"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 17:01:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6481 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":79,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u090f\u0915 discount \u0915\u0947 \u092c\u093e\u0930\u0947 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f1b9675-51a5-491c-a9be-36ad48109484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6481
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ddf3d14a-40c3-4976-8fbb-1506e276b9bf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T11:30:53.222966"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-12 17:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6481 | status: completed | ivr_option: General Queries | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 17:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:20:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4f1b9675-51a5-491c-a9be-36ad48109484","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949108
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/760015d4-f359-4c16-a010-3abb7dd8e723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 760015d4-f359-4c16-a010-3abb7dd8e723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-12 18:07:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6482 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/760015d4-f359-4c16-a010-3abb7dd8e723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6482
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0bdb7f0b-3a4a-4f60-b958-b7290a44bdb2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949108179","ivr_completed_at":"2026-07-12T12:37:49.312358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6482 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/760015d4-f359-4c16-a010-3abb7dd8e723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6482
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0bdb7f0b-3a4a-4f60-b958-b7290a44bdb2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949108179","ivr_completed_at":"2026-07-12T12:37:49.312358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:07:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6482 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.52,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am hospital \u092e\u0947\u0902 job \u0915\u0947 \u0932\u093f\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/760015d4-f359-4c16-a010-3abb7dd8e723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6482
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0bdb7f0b-3a4a-4f60-b958-b7290a44bdb2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949108179","ivr_completed_at":"2026-07-12T12:37:49.312358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:08:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6482 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":50,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am hospital \u092e\u0947\u0902 job \u0915\u0947 \u0932\u093f\u090f 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/760015d4-f359-4c16-a010-3abb7dd8e723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6482
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0bdb7f0b-3a4a-4f60-b958-b7290a44bdb2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918949108179","ivr_completed_at":"2026-07-12T12:37:49.312358"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-12 18:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6482 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:35:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"760015d4-f359-4c16-a010-3abb7dd8e723","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a348536-b285-40b6-be33-87a98c6dd1e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9a348536-b285-40b6-be33-87a98c6dd1e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-12 18:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6483 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a348536-b285-40b6-be33-87a98c6dd1e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6483
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"76ba037c-1f74-455b-8881-0f691917aa1f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T13:18:19.958438"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6483 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a348536-b285-40b6-be33-87a98c6dd1e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6483
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"76ba037c-1f74-455b-8881-0f691917aa1f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T13:18:19.958438"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6483 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr Arun Sharma', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-12 18:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-12 18:49:54 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">arun</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1693
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-12 18:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-12 18:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-12 18:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Gunjan Kavath', phone: '8955023780', doctor_id: 3, date: '2026-07-13', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-12 18:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-12 18:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-7D159E — Gunjan Kavath with Dr. Arun Sharma on 2026-07-13 at 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-12 18:50:08 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-7D159E</span> — Dr. Arun Sharma on 13 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-12 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment book \u0915\u0930\u0935\u093e\u0928\u093e \u0939\u0948 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a348536-b285-40b6-be33-87a98c6dd1e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6483
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"76ba037c-1f74-455b-8881-0f691917aa1f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955023780","ivr_completed_at":"2026-07-12T13:18:19.958438"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-12 18:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6483 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":150,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment book \u0915\u0930\u0935\u093e\u0928\u093e \u0939\u0948 m
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 18:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a348536-b285-40b6-be33-87a98c6dd1e4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 18:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 18:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6483
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 18:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6483 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 18:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 18:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9a348536-b285-40b6-be33-87a98c6dd1e4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":150.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919772345
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5404cf0f-5be9-4490-8d76-5d85334be00e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5404cf0f-5be9-4490-8d76-5d85334be00e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-12 19:56:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6484 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5404cf0f-5be9-4490-8d76-5d85334be00e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9716116f-90e6-4b66-8194-a06a6958bd90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772345675","ivr_completed_at":"2026-07-12T14:27:00.772973"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6484 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5404cf0f-5be9-4490-8d76-5d85334be00e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9716116f-90e6-4b66-8194-a06a6958bd90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772345675","ivr_completed_at":"2026-07-12T14:27:00.772973"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 19:57:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6484 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.06,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092e\u0941\u091d\u0947 \u092c\u093e\u0924 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5404cf0f-5be9-4490-8d76-5d85334be00e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9716116f-90e6-4b66-8194-a06a6958bd90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772345675","ivr_completed_at":"2026-07-12T14:27:00.772973"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 19:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6484 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":82,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902 \u092e\u0941\u091d\u0947 \u092c\u093e\u0924 \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5404cf0f-5be9-4490-8d76-5d85334be00e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6484
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9716116f-90e6-4b66-8194-a06a6958bd90","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919772345675","ivr_completed_at":"2026-07-12T14:27:00.772973"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-12 19:58:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6484 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-12 20:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:00:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:00:26 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:05:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:05:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:05:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:10:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:10:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:10:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:45:40 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:45:41 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:45:46 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:45:47 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:45:48 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 20:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:35:43 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:35:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:35:49 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:35:51 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:35:52 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:25:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:25:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:25:42 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:25:43 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:25:44 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 22:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:00:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:00:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:00:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:15:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:15:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:15:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:20:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:20:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:20:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:25:36 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:25:38 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:25:50 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:25:52 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:25:54 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:35:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:35:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:35:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:40:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:40:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:40:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-12 23:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 00:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 01:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 02:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 03:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:05:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:05:26 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:05:31 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:05:32 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:05:32 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:35:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:35:38 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:35:42 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:35:44 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:35:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 04:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 05:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2bb10ed-ba2b-412b-adbb-36c1b4331f37","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919256875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2bb10ed-ba2b-412b-adbb-36c1b4331f37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c2bb10ed-ba2b-412b-adbb-36c1b4331f37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 06:04:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6485 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2bb10ed-ba2b-412b-adbb-36c1b4331f37","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2bb10ed-ba2b-412b-adbb-36c1b4331f37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6485
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"31873b85-aae7-46bc-b709-a125f89edcc6","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919256875365","ivr_completed_at":"2026-07-13T00:35:09.031644"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6485 | status: in-progress | ivr_option: Emergency | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2bb10ed-ba2b-412b-adbb-36c1b4331f37","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2bb10ed-ba2b-412b-adbb-36c1b4331f37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6485
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:05:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6485 | status: in-progress | ivr_option: Emergency | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5404cf0f-5be9-4490-8d76-5d85334be00e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":82.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2bb10ed-ba2b-412b-adbb-36c1b4331f37","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.09,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  actually hospital \u092e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2bb10ed-ba2b-412b-adbb-36c1b4331f37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6485
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:06:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6485 | status: call-disconnected | ivr_option: Emergency | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2bb10ed-ba2b-412b-adbb-36c1b4331f37","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948\u0964\nuser:  actually hospital \u092e\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2bb10ed-ba2b-412b-adbb-36c1b4331f37
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6485
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:06:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6485 | status: completed | ivr_option: Emergency | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac340320-a14a-4a0e-9242-79b225cd4e79","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919376305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac340320-a14a-4a0e-9242-79b225cd4e79
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ac340320-a14a-4a0e-9242-79b225cd4e79
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 06:09:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6486 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac340320-a14a-4a0e-9242-79b225cd4e79","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac340320-a14a-4a0e-9242-79b225cd4e79
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40274575-7a0a-4ee2-b3d6-d668ca38d88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:39:22.516414"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6486 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac340320-a14a-4a0e-9242-79b225cd4e79","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac340320-a14a-4a0e-9242-79b225cd4e79
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40274575-7a0a-4ee2-b3d6-d668ca38d88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:39:22.516414"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:09:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6486 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac340320-a14a-4a0e-9242-79b225cd4e79","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac340320-a14a-4a0e-9242-79b225cd4e79
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40274575-7a0a-4ee2-b3d6-d668ca38d88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:39:22.516414"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:09:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6486 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac340320-a14a-4a0e-9242-79b225cd4e79","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac340320-a14a-4a0e-9242-79b225cd4e79
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40274575-7a0a-4ee2-b3d6-d668ca38d88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:39:22.516414"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6486 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919376305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6d6fb42-dbd1-4350-b44a-82de1317a58e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d6d6fb42-dbd1-4350-b44a-82de1317a58e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 06:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6487 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6d6fb42-dbd1-4350-b44a-82de1317a58e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6487
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0e2f5687-5e8e-4c35-8464-1d1d82a99303","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:40:19.305226"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6487 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6d6fb42-dbd1-4350-b44a-82de1317a58e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6487
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0e2f5687-5e8e-4c35-8464-1d1d82a99303","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:40:19.305226"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:10:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6487 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.08,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am appointment book \u0930\u0939\u0947 \u0939\u0948\u0902\nassist
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6d6fb42-dbd1-4350-b44a-82de1317a58e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6487
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0e2f5687-5e8e-4c35-8464-1d1d82a99303","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919376305747","ivr_completed_at":"2026-07-13T00:40:19.305226"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 06:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6487 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am appointment book \u0930\u0939\u0947 \u0939\u0948\u0902\nassistan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6d6fb42-dbd1-4350-b44a-82de1317a58e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6487
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6487 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"99920f96-9a1d-444b-8751-982e5ae8b13c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919376305747 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","run_id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e743b656-e80c-4a8d-9ccf-f4071a5d6d54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e743b656-e80c-4a8d-9ccf-f4071a5d6d54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376305747"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 06:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6488 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e743b656-e80c-4a8d-9ccf-f4071a5d6d54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6488
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376305747"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 06:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6488 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e743b656-e80c-4a8d-9ccf-f4071a5d6d54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6488
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376305747"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6488 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:20:51 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajesh Kumar Pandey', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 06:20:51 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 06:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.71,"transcript":"assistant: \"\u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e743b656-e80c-4a8d-9ccf-f4071a5d6d54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6488
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376305747"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 06:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6488 | status: call-disconnected | ivr_option: Outbound Followup | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:21:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: \"\u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 06:21:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e743b656-e80c-4a8d-9ccf-f4071a5d6d54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 06:21:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 06:21:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6488
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 06:21:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6488 | status: completed | ivr_option: Outbound Followup | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 06:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 06:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:20:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 07:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d6d6fb42-dbd1-4350-b44a-82de1317a58e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcf75ff9-2e9e-4c5e-bc4c-b32939546a25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcf75ff9-2e9e-4c5e-bc4c-b32939546a25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dcf75ff9-2e9e-4c5e-bc4c-b32939546a25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:34:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6489 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcf75ff9-2e9e-4c5e-bc4c-b32939546a25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcf75ff9-2e9e-4c5e-bc4c-b32939546a25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6489
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"552f66d6-e71b-48ae-8b23-d650a2d20b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:04:34.342363"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6489 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcf75ff9-2e9e-4c5e-bc4c-b32939546a25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcf75ff9-2e9e-4c5e-bc4c-b32939546a25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6489
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"552f66d6-e71b-48ae-8b23-d650a2d20b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:04:34.342363"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6489 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcf75ff9-2e9e-4c5e-bc4c-b32939546a25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.79,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcf75ff9-2e9e-4c5e-bc4c-b32939546a25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6489
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"552f66d6-e71b-48ae-8b23-d650a2d20b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:04:34.342363"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6489 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcf75ff9-2e9e-4c5e-bc4c-b32939546a25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcf75ff9-2e9e-4c5e-bc4c-b32939546a25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6489
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"552f66d6-e71b-48ae-8b23-d650a2d20b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:04:34.342363"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:34:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6489 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49e09e2-a20b-4a24-ace5-675345b36188","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49e09e2-a20b-4a24-ace5-675345b36188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c49e09e2-a20b-4a24-ace5-675345b36188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:35:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6490 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49e09e2-a20b-4a24-ace5-675345b36188","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49e09e2-a20b-4a24-ace5-675345b36188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6490
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82cdcbc2-b82e-457d-839a-e18a9e43c141","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:05:15.474875"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6490 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49e09e2-a20b-4a24-ace5-675345b36188","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49e09e2-a20b-4a24-ace5-675345b36188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6490
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82cdcbc2-b82e-457d-839a-e18a9e43c141","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:05:15.474875"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:35:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6490 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c49e09e2-a20b-4a24-ace5-675345b36188","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df97b305-1b50-48da-ab38-d0638f473578","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df97b305-1b50-48da-ab38-d0638f473578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: df97b305-1b50-48da-ab38-d0638f473578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:35:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6491 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df97b305-1b50-48da-ab38-d0638f473578","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df97b305-1b50-48da-ab38-d0638f473578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6491
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7e865adb-f2d9-4918-bd92-ae40a92e53eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:05:47.565474"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6491 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df97b305-1b50-48da-ab38-d0638f473578","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df97b305-1b50-48da-ab38-d0638f473578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6491
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7e865adb-f2d9-4918-bd92-ae40a92e53eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:05:47.565474"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:35:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6491 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df97b305-1b50-48da-ab38-d0638f473578","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.38,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0905\u091a\u094d\u091b\u093e \u0939\u093f\u0902\u0926\u0940 \u092e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df97b305-1b50-48da-ab38-d0638f473578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6491
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7e865adb-f2d9-4918-bd92-ae40a92e53eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:05:47.565474"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:36:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6491 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:36:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df97b305-1b50-48da-ab38-d0638f473578","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0905\u091a\u094d\u091b\u093e \u0939\u093f\u0902\u0926\u0940 \u092e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:36:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df97b305-1b50-48da-ab38-d0638f473578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:36:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:36:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6491
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:36:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7e865adb-f2d9-4918-bd92-ae40a92e53eb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:05:47.565474"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:36:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:36:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6491 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49e09e2-a20b-4a24-ace5-675345b36188","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u094d\u092f\u093e \u0915\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49e09e2-a20b-4a24-ace5-675345b36188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6490
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82cdcbc2-b82e-457d-839a-e18a9e43c141","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:05:15.474875"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:36:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6490 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:36:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49e09e2-a20b-4a24-ace5-675345b36188","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":104,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u094d\u092f\u093e \u0915\u093f\u0938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:36:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49e09e2-a20b-4a24-ace5-675345b36188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:36:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:36:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6490
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:36:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6490 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b6998be-5f0d-4514-a720-eab4295d7003","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b6998be-5f0d-4514-a720-eab4295d7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2b6998be-5f0d-4514-a720-eab4295d7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:36:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6492 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b6998be-5f0d-4514-a720-eab4295d7003","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b6998be-5f0d-4514-a720-eab4295d7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6492
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5873470-6aea-467c-acde-57b60ccf3234","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:07:08.372743"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:37:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6492 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b6998be-5f0d-4514-a720-eab4295d7003","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b6998be-5f0d-4514-a720-eab4295d7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6492
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5873470-6aea-467c-acde-57b60ccf3234","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:07:08.372743"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6492 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b6998be-5f0d-4514-a720-eab4295d7003","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.59,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 hospital \u092e\u0947\u0902 \u0939\u0948 \u0915\u094d\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b6998be-5f0d-4514-a720-eab4295d7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6492
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5873470-6aea-467c-acde-57b60ccf3234","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:07:08.372743"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:37:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6492 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b6998be-5f0d-4514-a720-eab4295d7003","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":53,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 hospital \u092e\u0947\u0902 \u0939\u0948 \u0915\u094d\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b6998be-5f0d-4514-a720-eab4295d7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6492
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d5873470-6aea-467c-acde-57b60ccf3234","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:07:08.372743"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:38:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6492 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919149984
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/524d7703-f58c-43f9-a030-ad19f719e3ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 524d7703-f58c-43f9-a030-ad19f719e3ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6493 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/524d7703-f58c-43f9-a030-ad19f719e3ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c47e1411-0eb9-4dc2-bb3e-60168195eca3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919149984056","ivr_completed_at":"2026-07-13T03:09:46.822882"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6493 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/524d7703-f58c-43f9-a030-ad19f719e3ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c47e1411-0eb9-4dc2-bb3e-60168195eca3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919149984056","ivr_completed_at":"2026-07-13T03:09:46.822882"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:39:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6493 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.76,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940\nassistant: \u091c\u093c\u0930\u0942\u0930\u0964 \u0906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/524d7703-f58c-43f9-a030-ad19f719e3ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c47e1411-0eb9-4dc2-bb3e-60168195eca3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919149984056","ivr_completed_at":"2026-07-13T03:09:46.822882"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:40:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6493 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":47,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940\nassistant: \u091c\u093c\u0930\u0942\u0930\u0964 \u0906\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/524d7703-f58c-43f9-a030-ad19f719e3ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c47e1411-0eb9-4dc2-bb3e-60168195eca3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919149984056","ivr_completed_at":"2026-07-13T03:09:46.822882"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6493 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"524d7703-f58c-43f9-a030-ad19f719e3ce","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2d69660c-37e4-4b27-8c43-1909d714e152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2d69660c-37e4-4b27-8c43-1909d714e152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6494 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2d69660c-37e4-4b27-8c43-1909d714e152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6494
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"49735dc6-5cd0-4f2e-a99d-f5c3f4736168","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:18:16.552819"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6494 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2d69660c-37e4-4b27-8c43-1909d714e152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6494
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"49735dc6-5cd0-4f2e-a99d-f5c3f4736168","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:18:16.552819"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:48:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6494 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:49:00 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Cardiology', date_raw: '2026-07-12', check_date: '2026-07-12'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 08:49:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Cardiology</span>" → Cardiology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 08:49:00 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-12', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0915\u093f\u0924\u0928\u0947 \u092c\u091c\u0947 \u0906\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2d69660c-37e4-4b27-8c43-1909d714e152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6494
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"49735dc6-5cd0-4f2e-a99d-f5c3f4736168","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:18:16.552819"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:49:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6494 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":74,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0915\u093f\u0924\u0928\u0947 \u092c\u091c\u0947 \u0906\u0910\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2d69660c-37e4-4b27-8c43-1909d714e152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6494
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"49735dc6-5cd0-4f2e-a99d-f5c3f4736168","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014971664","ivr_completed_at":"2026-07-13T03:18:16.552819"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:49:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:49:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:49:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6494 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":74.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2d69660c-37e4-4b27-8c43-1909d714e152","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":74.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbfc1952-5a09-47c6-9ad7-af2399d18eb0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbfc1952-5a09-47c6-9ad7-af2399d18eb0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fbfc1952-5a09-47c6-9ad7-af2399d18eb0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 08:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6495 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbfc1952-5a09-47c6-9ad7-af2399d18eb0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbfc1952-5a09-47c6-9ad7-af2399d18eb0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6495
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"97a467ed-cbd7-4339-ada2-7ababa25f231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:27:58.382803"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:57:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6495 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbfc1952-5a09-47c6-9ad7-af2399d18eb0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbfc1952-5a09-47c6-9ad7-af2399d18eb0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6495
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"97a467ed-cbd7-4339-ada2-7ababa25f231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:27:58.382803"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:57:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6495 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:58:13 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-13', day: 'Monday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbfc1952-5a09-47c6-9ad7-af2399d18eb0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u091c session \u0915\u093f\u0924\u0928\u0947 \u092c\u091c\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbfc1952-5a09-47c6-9ad7-af2399d18eb0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6495
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"97a467ed-cbd7-4339-ada2-7ababa25f231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079152676","ivr_completed_at":"2026-07-13T03:27:58.382803"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 08:58:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6495 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 08:58:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbfc1952-5a09-47c6-9ad7-af2399d18eb0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":56,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u091c session \u0915\u093f\u0924\u0928\u0947 \u092c\u091c\u0947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 08:58:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbfc1952-5a09-47c6-9ad7-af2399d18eb0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 08:58:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 08:58:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6495
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 08:58:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6495 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fbfc1952-5a09-47c6-9ad7-af2399d18eb0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":56.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"182ca3cf-bead-4db4-b0e8-bc6a5f4861ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166409
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/182ca3cf-bead-4db4-b0e8-bc6a5f4861ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 182ca3cf-bead-4db4-b0e8-bc6a5f4861ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6496 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cfdc8f5-4a29-4af0-bbfa-43b763053bac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918107081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cfdc8f5-4a29-4af0-bbfa-43b763053bac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5cfdc8f5-4a29-4af0-bbfa-43b763053bac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6497 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cfdc8f5-4a29-4af0-bbfa-43b763053bac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cfdc8f5-4a29-4af0-bbfa-43b763053bac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6497
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a90566a5-a942-450d-8e99-dfdbc4e6e16c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:31:49.297609"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6497 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cfdc8f5-4a29-4af0-bbfa-43b763053bac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cfdc8f5-4a29-4af0-bbfa-43b763053bac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6497
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a90566a5-a942-450d-8e99-dfdbc4e6e16c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:31:49.297609"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:01:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:01:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6497 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"182ca3cf-bead-4db4-b0e8-bc6a5f4861ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/182ca3cf-bead-4db4-b0e8-bc6a5f4861ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6496
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"331138de-8120-49a6-896b-a5fc09a0597a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166409898","ivr_completed_at":"2026-07-13T03:32:04.624991"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6496 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"182ca3cf-bead-4db4-b0e8-bc6a5f4861ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/182ca3cf-bead-4db4-b0e8-bc6a5f4861ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6496
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"331138de-8120-49a6-896b-a5fc09a0597a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166409898","ivr_completed_at":"2026-07-13T03:32:04.624991"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:02:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6496 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cfdc8f5-4a29-4af0-bbfa-43b763053bac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cfdc8f5-4a29-4af0-bbfa-43b763053bac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6497
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a90566a5-a942-450d-8e99-dfdbc4e6e16c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:31:49.297609"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:02:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6497 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7be8d58-07df-4953-aa56-3c274192f7c7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918107081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7be8d58-07df-4953-aa56-3c274192f7c7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d7be8d58-07df-4953-aa56-3c274192f7c7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:02:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6498 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7be8d58-07df-4953-aa56-3c274192f7c7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7be8d58-07df-4953-aa56-3c274192f7c7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6498
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b005f58b-f30e-419e-b1fb-f33e7a7445c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:32:42.281303"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:02:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6498 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7be8d58-07df-4953-aa56-3c274192f7c7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7be8d58-07df-4953-aa56-3c274192f7c7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6498
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b005f58b-f30e-419e-b1fb-f33e7a7445c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:32:42.281303"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6498 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:02:57 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:02:57 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:02:57 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:02:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cfdc8f5-4a29-4af0-bbfa-43b763053bac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cfdc8f5-4a29-4af0-bbfa-43b763053bac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6497
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a90566a5-a942-450d-8e99-dfdbc4e6e16c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:31:49.297609"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:03:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6497 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7be8d58-07df-4953-aa56-3c274192f7c7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e avail
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7be8d58-07df-4953-aa56-3c274192f7c7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6498
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b005f58b-f30e-419e-b1fb-f33e7a7445c6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-13T03:32:42.281303"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:03:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6498 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:03:54 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-13', day: 'Monday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6347aa08-d59e-431d-bc26-465cf7bac939","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6347aa08-d59e-431d-bc26-465cf7bac939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6347aa08-d59e-431d-bc26-465cf7bac939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:04:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6499 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:04:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Missus Tina Vyas', phone: '9166409898', doctor_id: 2, date: '2026-07-13', time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:04:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:00 AM' → '10:00 AM' → '10:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-EA842C — Missus Tina Vyas with Dr. Saumya Mathur on 2026-07-13 at 10:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:04:14 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-EA842C</span> — Dr. Saumya Mathur on 13 Jul 10:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6347aa08-d59e-431d-bc26-465cf7bac939","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6347aa08-d59e-431d-bc26-465cf7bac939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6499
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c10770c-92ea-4419-a53c-7e8cfc81f47e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:34:23.320492"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6499 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6347aa08-d59e-431d-bc26-465cf7bac939","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6347aa08-d59e-431d-bc26-465cf7bac939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6499
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c10770c-92ea-4419-a53c-7e8cfc81f47e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:34:23.320492"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:04:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6499 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:04:51 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:04:51 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:04:51 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:04:51 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"182ca3cf-bead-4db4-b0e8-bc6a5f4861ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":31.73,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/182ca3cf-bead-4db4-b0e8-bc6a5f4861ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6496
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"331138de-8120-49a6-896b-a5fc09a0597a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166409898","ivr_completed_at":"2026-07-13T03:32:04.624991"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-EA842C
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6496 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6347aa08-d59e-431d-bc26-465cf7bac939","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.81,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6347aa08-d59e-431d-bc26-465cf7bac939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6499
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c10770c-92ea-4419-a53c-7e8cfc81f47e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:34:23.320492"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:05:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6499 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e743b656-e80c-4a8d-9ccf-f4071a5d6d54","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"182ca3cf-bead-4db4-b0e8-bc6a5f4861ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":31.73,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:06:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7be8d58-07df-4953-aa56-3c274192f7c7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":53,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e availab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:06:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7be8d58-07df-4953-aa56-3c274192f7c7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:06:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:06:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6498
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:06:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6498 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e75f7e40-1c1e-446a-821c-69897b2fe78e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918787715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e75f7e40-1c1e-446a-821c-69897b2fe78e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e75f7e40-1c1e-446a-821c-69897b2fe78e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6500 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e75f7e40-1c1e-446a-821c-69897b2fe78e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e75f7e40-1c1e-446a-821c-69897b2fe78e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6500
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7418de1-b9a7-4c92-9926-d8fd04374d72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:37:06.901182"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6500 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e75f7e40-1c1e-446a-821c-69897b2fe78e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e75f7e40-1c1e-446a-821c-69897b2fe78e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6500
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7418de1-b9a7-4c92-9926-d8fd04374d72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:37:06.901182"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:07:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6500 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e75f7e40-1c1e-446a-821c-69897b2fe78e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.11,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e75f7e40-1c1e-446a-821c-69897b2fe78e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6500
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7418de1-b9a7-4c92-9926-d8fd04374d72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:37:06.901182"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:07:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6500 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918107081389 HTTP:200 response:{"status":"queued","message":"done","execution_id":"67f45552-e612-4156-b1e7-c23562c197cf","run_id":"67f45552-e612-4156-b1e7-c23562c197cf"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67f45552-e612-4156-b1e7-c23562c197cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 67f45552-e612-4156-b1e7-c23562c197cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918107081389"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6501 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67f45552-e612-4156-b1e7-c23562c197cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6501
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918107081389"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6501 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67f45552-e612-4156-b1e7-c23562c197cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6501
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918107081389"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6501 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e75f7e40-1c1e-446a-821c-69897b2fe78e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.11,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.56,"transcript":"assistant: \"\u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67f45552-e612-4156-b1e7-c23562c197cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6501
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918107081389"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 09:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6501 | status: call-disconnected | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"182ca3cf-bead-4db4-b0e8-bc6a5f4861ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":216,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/182ca3cf-bead-4db4-b0e8-bc6a5f4861ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6496
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6496 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6347aa08-d59e-431d-bc26-465cf7bac939","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6347aa08-d59e-431d-bc26-465cf7bac939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6499
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1c10770c-92ea-4419-a53c-7e8cfc81f47e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:34:23.320492"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:10:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6499 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918787715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6502 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6502
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1a3ec268-3610-4aae-a31f-5378f36aedeb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:41:56.728521"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6502 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6502
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1a3ec268-3610-4aae-a31f-5378f36aedeb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:41:56.728521"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:11:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6502 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e75f7e40-1c1e-446a-821c-69897b2fe78e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e75f7e40-1c1e-446a-821c-69897b2fe78e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6500
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e7418de1-b9a7-4c92-9926-d8fd04374d72","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:37:06.901182"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6500 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":24,"total_cost":3,"transcript":"assistant: \"\u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67f45552-e612-4156-b1e7-c23562c197cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6501
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:12:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6501 | status: completed | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.86,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6502
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1a3ec268-3610-4aae-a31f-5378f36aedeb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:41:56.728521"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:13:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6502 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:13:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":75,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:13:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:13:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:13:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6502
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:13:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1a3ec268-3610-4aae-a31f-5378f36aedeb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918787715869","ivr_completed_at":"2026-07-13T03:41:56.728521"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:13:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:13:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6502 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"67f45552-e612-4156-b1e7-c23562c197cf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":24.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"959caa0f-cfee-4c7b-a7c2-f18d7c9f5b1f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9ff0bd3-cb96-469d-baa3-3373fc67cefc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9ff0bd3-cb96-469d-baa3-3373fc67cefc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a9ff0bd3-cb96-469d-baa3-3373fc67cefc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:17:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6503 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9ff0bd3-cb96-469d-baa3-3373fc67cefc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9ff0bd3-cb96-469d-baa3-3373fc67cefc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6503
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"deca80ab-9459-49f4-86cd-023c66900c6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:47:48.673269"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6503 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9ff0bd3-cb96-469d-baa3-3373fc67cefc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9ff0bd3-cb96-469d-baa3-3373fc67cefc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6503
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"deca80ab-9459-49f4-86cd-023c66900c6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:47:48.673269"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:17:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6503 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:18:11 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:18:11 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:18:11 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Toshi Agarwal', date: 'Monday', preferred_time: '10:15 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 09:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 09:18:43 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 09:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 09:18:43 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:15 AM' → '10:15 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 09:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Lenal Sharma', phone: '9829650169', doctor_id: 4, date: '2026-07-13', time: '10:15 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:19:11 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:15 AM' → '10:15 AM' → '10:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:19:13 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-CB7213 — Lenal Sharma with Dr. Toshi Agarwal on 2026-07-13 at 10:15 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:19:13 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-CB7213</span> — Dr. Toshi Agarwal on 13 Jul 10:15 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9ff0bd3-cb96-469d-baa3-3373fc67cefc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.55,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment of doctor toshi \u0905\u0917\u094d\u0930\u0935\u093e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9ff0bd3-cb96-469d-baa3-3373fc67cefc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6503
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"deca80ab-9459-49f4-86cd-023c66900c6a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829650169","ivr_completed_at":"2026-07-13T03:47:48.673269"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-CB7213
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 09:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6503 | status: call-disconnected | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9ff0bd3-cb96-469d-baa3-3373fc67cefc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment of doctor toshi \u0905\u0917\u094d\u0930\u0935\u093e\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9ff0bd3-cb96-469d-baa3-3373fc67cefc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6503
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:19:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6503 | status: completed | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:09 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918787715869 HTTP:200 response:{"status":"queued","message":"done","execution_id":"911f2bfb-2296-464a-9b54-6711647e9ae4","run_id":"911f2bfb-2296-464a-9b54-6711647e9ae4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/911f2bfb-2296-464a-9b54-6711647e9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 911f2bfb-2296-464a-9b54-6711647e9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918787715869"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6504 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/911f2bfb-2296-464a-9b54-6711647e9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918787715869"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6504 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/911f2bfb-2296-464a-9b54-6711647e9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918787715869"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6504 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916261943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9254d212-46da-4e9e-9bea-9274bd1fb2e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9254d212-46da-4e9e-9bea-9274bd1fb2e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6505 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:20:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:20:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9254d212-46da-4e9e-9bea-9274bd1fb2e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6505
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"faf8921c-d847-47cc-b8c8-b61f7e5d01da","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916261943256","ivr_completed_at":"2026-07-13T03:50:28.891907"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6505 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9254d212-46da-4e9e-9bea-9274bd1fb2e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6505
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"faf8921c-d847-47cc-b8c8-b61f7e5d01da","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916261943256","ivr_completed_at":"2026-07-13T03:50:28.891907"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:20:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6505 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:20:45 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: '2026-07-12', check_date: '2026-07-12'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:20:45 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:20:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-12', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:20:53 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:20:53 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:21:12 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-13', day: 'Monday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-13 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:21:21 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:21:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Rashid Khan', date: 'आज', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 09:21:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 09:21:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 09:21:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Rashid Khan' → 1 found: Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 09:21:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 09:21:53 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Juni', phone: '8787715869', doctor_id: 6, date: '2026-07-13', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:21:53 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-D430B8 — Juni with Dr. Rashid Khan on 2026-07-13 at 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:21:54 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-D430B8</span> — Dr. Rashid Khan on 13 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.38,"transcript":"assistant: \"\u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/911f2bfb-2296-464a-9b54-6711647e9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918787715869"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 09:22:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6504 | status: call-disconnected | ivr_option: Outbound Followup | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:22:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":117,"total_cost":12,"transcript":"assistant: \"\u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:22:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/911f2bfb-2296-464a-9b54-6711647e9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:22:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:22:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:22:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6504 | status: completed | ivr_option: Outbound Followup | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:22:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Toshi Agarwal', date: 'आज', preferred_time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 09:22:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 09:22:29 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 09:22:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 09:22:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:30 AM' → '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 09:22:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Priya Chauhan', phone: '6261943256', doctor_id: 4, date: '2026-07-13', time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:22:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:30 AM' → '10:30 AM' → '10:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:22:41 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-996ACB — Priya Chauhan with Dr. Toshi Agarwal on 2026-07-13 at 10:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:22:41 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-996ACB</span> — Dr. Toshi Agarwal on 13 Jul 10:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":28.34,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment book \u0915\u0930\u0928\u0940 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9254d212-46da-4e9e-9bea-9274bd1fb2e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6505
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"faf8921c-d847-47cc-b8c8-b61f7e5d01da","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916261943256","ivr_completed_at":"2026-07-13T03:50:28.891907"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-996ACB
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 09:23:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6505 | status: call-disconnected | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":169,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 appointment book \u0915\u0930\u0928\u0940 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9254d212-46da-4e9e-9bea-9274bd1fb2e8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6505
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6505 | status: completed | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से ब�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":169.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से ब�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":169.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से ब�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":169.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से ब�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9254d212-46da-4e9e-9bea-9274bd1fb2e8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":169.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414228
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:43:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6506 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6506
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:43:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6506 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6506
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:44:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6506 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"911f2bfb-2296-464a-9b54-6711647e9ae4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: \"नमस्कार, मैं Forbaxy Hospitals से ब�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7df1d845-ea2c-40ae-8b2b-cd131fe1a8e1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17ea35e3-a531-4dcf-af49-4426c371eb65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414228
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/17ea35e3-a531-4dcf-af49-4426c371eb65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 17ea35e3-a531-4dcf-af49-4426c371eb65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6507 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17ea35e3-a531-4dcf-af49-4426c371eb65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/17ea35e3-a531-4dcf-af49-4426c371eb65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6507
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"581942ac-4612-443b-973f-684dd475c966","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:16:05.955688"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6507 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17ea35e3-a531-4dcf-af49-4426c371eb65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/17ea35e3-a531-4dcf-af49-4426c371eb65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6507
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"581942ac-4612-443b-973f-684dd475c966","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:16:05.955688"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6507 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17ea35e3-a531-4dcf-af49-4426c371eb65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/17ea35e3-a531-4dcf-af49-4426c371eb65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6507
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"581942ac-4612-443b-973f-684dd475c966","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:16:05.955688"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6507 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"17ea35e3-a531-4dcf-af49-4426c371eb65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/17ea35e3-a531-4dcf-af49-4426c371eb65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6507
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"581942ac-4612-443b-973f-684dd475c966","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:16:05.955688"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6507 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c87c7fd-8ed0-496b-8f53-e72efeb28d31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414228
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c87c7fd-8ed0-496b-8f53-e72efeb28d31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4c87c7fd-8ed0-496b-8f53-e72efeb28d31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:46:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6508 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c87c7fd-8ed0-496b-8f53-e72efeb28d31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c87c7fd-8ed0-496b-8f53-e72efeb28d31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6508
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"349a7c5e-5101-473c-ae79-58bcfb36877f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:17:04.690398"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:47:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6508 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c87c7fd-8ed0-496b-8f53-e72efeb28d31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c87c7fd-8ed0-496b-8f53-e72efeb28d31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6508
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"349a7c5e-5101-473c-ae79-58bcfb36877f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:17:04.690398"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:47:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6508 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:47:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: '12 July 2026', check_date: '2026-07-12'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:47:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:47:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-12', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:48:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Toshi Agarwal', date: 'next Monday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 09:48:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-20'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 09:48:29 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 09:48:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 09:49:17 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Mamta Sharma', phone: '9414228483', doctor_id: 4, date: '2026-07-20', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:49:17 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:49:18 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-1D38FE — Mamta Sharma with Dr. Toshi Agarwal on 2026-07-20 at 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:49:18 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-1D38FE</span> — Dr. Toshi Agarwal on 20 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:50:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919414228483 HTTP:200 response:{"status":"queued","message":"done","execution_id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","run_id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aef2d3da-c5c7-4e1b-9a99-2241a5d03305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aef2d3da-c5c7-4e1b-9a99-2241a5d03305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414228483"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6509 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aef2d3da-c5c7-4e1b-9a99-2241a5d03305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414228483"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6509 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c87c7fd-8ed0-496b-8f53-e72efeb28d31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aef2d3da-c5c7-4e1b-9a99-2241a5d03305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414228483"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6509 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c87c7fd-8ed0-496b-8f53-e72efeb28d31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":40.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092a\u0924\u093e \u0915\u0930\u0928\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c87c7fd-8ed0-496b-8f53-e72efeb28d31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6508
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"349a7c5e-5101-473c-ae79-58bcfb36877f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:17:04.690398"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6508 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c87c7fd-8ed0-496b-8f53-e72efeb28d31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":254,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092a\u0924\u093e \u0915\u0930\u0928\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c87c7fd-8ed0-496b-8f53-e72efeb28d31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6508
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6508 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ab43663-25de-4c8d-87ad-fc9d422c81e2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414228
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ab43663-25de-4c8d-87ad-fc9d422c81e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4ab43663-25de-4c8d-87ad-fc9d422c81e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-1D38FE
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 09:54:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6510 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ab43663-25de-4c8d-87ad-fc9d422c81e2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ab43663-25de-4c8d-87ad-fc9d422c81e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6510
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"334ee75a-588a-46e2-8c58-0bed4d6ba4cf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:24:50.142938"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6510 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ab43663-25de-4c8d-87ad-fc9d422c81e2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ab43663-25de-4c8d-87ad-fc9d422c81e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6510
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"334ee75a-588a-46e2-8c58-0bed4d6ba4cf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:24:50.142938"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:54:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6510 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:55:12 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: 'सोमवार', check_date: '2026-07-20'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:55:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:55:12 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-20', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ab43663-25de-4c8d-87ad-fc9d422c81e2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 09:55:24 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: 'सोमवार', check_date: '2026-07-20'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 09:55:24 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 09:55:24 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-20', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 09:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Toshi Agarwal', date: '13 जुलाई', preferred_time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 09:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 09:56:04 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 09:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 09:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:30 AM' → '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 09:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Patient', phone: '9414228483', doctor_id: 4, date: '2026-07-13', time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:30 AM' → '11:30 AM' → '11:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:56:19 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-2D6E92 — Patient with Dr. Toshi Agarwal on 2026-07-13 at 11:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:56:19 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-2D6E92</span> — Dr. Toshi Agarwal on 13 Jul 11:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Orthopaedics', date: '13 जुलाई', preferred_time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 09:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 09:57:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 09:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Orthopaedics' → 2 found: Dr. Rashid Khan, Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 09:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:30 AM' → '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 09:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vishnu Datt Sharma', phone: '9414228483', doctor_id: 6, date: '2026-07-13', time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 09:57:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:30 AM' → '11:30 AM' → '11:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 09:57:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-DDAF04 — Vishnu Datt Sharma with Dr. Rashid Khan on 2026-07-13 at 11:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 09:57:47 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-DDAF04</span> — Dr. Rashid Khan on 13 Jul 11:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ab43663-25de-4c8d-87ad-fc9d422c81e2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":43.84,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0924\u094b \u0909\u0938\u0940 \u0905\u0917\u094d\u0930\u0935\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ab43663-25de-4c8d-87ad-fc9d422c81e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6510
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"334ee75a-588a-46e2-8c58-0bed4d6ba4cf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414228483","ivr_completed_at":"2026-07-13T04:24:50.142938"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 09:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6510 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ab43663-25de-4c8d-87ad-fc9d422c81e2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":216,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0924\u094b \u0909\u0938\u0940 \u0905\u0917\u094d\u0930\u0935\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ab43663-25de-4c8d-87ad-fc9d422c81e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6510
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 09:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6510 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829444
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:02:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6511 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86643bd1-b64c-4ec7-b0e4-a38905b081fe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829444556","ivr_completed_at":"2026-07-13T04:32:21.000140"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6511 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86643bd1-b64c-4ec7-b0e4-a38905b081fe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829444556","ivr_completed_at":"2026-07-13T04:32:21.000140"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:02:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6511 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.28,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  liability tax \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86643bd1-b64c-4ec7-b0e4-a38905b081fe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829444556","ivr_completed_at":"2026-07-13T04:32:21.000140"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:03:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6511 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":9.28,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":75,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  liability tax \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6511
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86643bd1-b64c-4ec7-b0e4-a38905b081fe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829444556","ivr_completed_at":"2026-07-13T04:32:21.000140"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 10:06:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6511 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff8d81a3-aad1-4dee-92bb-14aeb8ac6d19","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1bae3866-f025-4991-ad15-e01306db9543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1bae3866-f025-4991-ad15-e01306db9543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:21:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6512 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1bae3866-f025-4991-ad15-e01306db9543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6512
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b3af7b5-e5db-42c4-b9fa-1eaeea7e6dc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829013148","ivr_completed_at":"2026-07-13T04:52:04.778764"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6512 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1bae3866-f025-4991-ad15-e01306db9543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6512
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b3af7b5-e5db-42c4-b9fa-1eaeea7e6dc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829013148","ivr_completed_at":"2026-07-13T04:52:04.778764"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:22:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6512 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:22:22 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 10:22:22 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 10:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Jyoti Sharma', date: 'सोमवार', preferred_time: '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-20'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 10:22:58 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 10:22:58 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:15 PM' → '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 10:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'O P Ojha', phone: '9829013148', doctor_id: 12, date: '2026-07-20', time: '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 10:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:15 PM' → '12:15 PM' → '12:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 10:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-BA3700 — O P Ojha with Dr. Jyoti Sharma on 2026-07-20 at 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 10:23:12 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-BA3700</span> — Dr. Jyoti Sharma on 20 Jul 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.29,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u091c\u094d\u092f\u094b\u0924\u093f \u0936\u0930\u094d\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1bae3866-f025-4991-ad15-e01306db9543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6512
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b3af7b5-e5db-42c4-b9fa-1eaeea7e6dc7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829013148","ivr_completed_at":"2026-07-13T04:52:04.778764"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-BA3700
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 10:23:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6512 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:23:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u091c\u094d\u092f\u094b\u0924\u093f \u0936\u0930\u094d\u092e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:23:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1bae3866-f025-4991-ad15-e01306db9543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:23:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:23:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6512
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:23:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6512 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1bae3866-f025-4991-ad15-e01306db9543","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":111.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ddbf121f-9d2a-4a7d-aa43-49049bb48d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ddbf121f-9d2a-4a7d-aa43-49049bb48d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-BA3700
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 10:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6513 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ddbf121f-9d2a-4a7d-aa43-49049bb48d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b36139c5-8419-4e7f-bd5d-d949e9225dc6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829013148","ivr_completed_at":"2026-07-13T05:01:23.330291"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6513 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ddbf121f-9d2a-4a7d-aa43-49049bb48d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b36139c5-8419-4e7f-bd5d-d949e9225dc6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829013148","ivr_completed_at":"2026-07-13T05:01:23.330291"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6513 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:31:40 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '2026-07-12', check_date: '2026-07-12'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 10:31:40 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 10:31:40 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-12', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Jyoti Sharma', date: '13 जुलाई', preferred_time: '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 10:32:53 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 10:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:15 PM' → '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 10:33:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'O P Ojha', phone: '9829013148', doctor_id: 12, date: '2026-07-13', time: '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 10:33:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:15 PM' → '12:15 PM' → '12:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 10:33:08 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-5B8388 — O P Ojha with Dr. Jyoti Sharma on 2026-07-13 at 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 10:33:08 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-5B8388</span> — Dr. Jyoti Sharma on 13 Jul 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":24.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u091c\u094d\u092f\u094b\u0924\u093f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ddbf121f-9d2a-4a7d-aa43-49049bb48d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b36139c5-8419-4e7f-bd5d-d949e9225dc6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829013148","ivr_completed_at":"2026-07-13T05:01:23.330291"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 10:33:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6513 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":153,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u091c\u094d\u092f\u094b\u0924\u093f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ddbf121f-9d2a-4a7d-aa43-49049bb48d75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:34:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6513 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":153.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ddbf121f-9d2a-4a7d-aa43-49049bb48d75","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":153.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6ab0fb1-2454-4120-8110-a46f1d4afb61","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918872068
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6ab0fb1-2454-4120-8110-a46f1d4afb61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f6ab0fb1-2454-4120-8110-a46f1d4afb61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6514 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6ab0fb1-2454-4120-8110-a46f1d4afb61","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6ab0fb1-2454-4120-8110-a46f1d4afb61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f049962-ed06-4180-85d3-614104dd6fc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918872068398","ivr_completed_at":"2026-07-13T05:12:25.542249"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6514 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6ab0fb1-2454-4120-8110-a46f1d4afb61","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6ab0fb1-2454-4120-8110-a46f1d4afb61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f049962-ed06-4180-85d3-614104dd6fc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918872068398","ivr_completed_at":"2026-07-13T05:12:25.542249"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:42:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6514 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6ab0fb1-2454-4120-8110-a46f1d4afb61","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.93,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6ab0fb1-2454-4120-8110-a46f1d4afb61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f049962-ed06-4180-85d3-614104dd6fc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918872068398","ivr_completed_at":"2026-07-13T05:12:25.542249"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:43:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6514 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6ab0fb1-2454-4120-8110-a46f1d4afb61","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":87,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6ab0fb1-2454-4120-8110-a46f1d4afb61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6514
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0f049962-ed06-4180-85d3-614104dd6fc8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918872068398","ivr_completed_at":"2026-07-13T05:12:25.542249"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 10:44:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6514 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"aef2d3da-c5c7-4e1b-9a99-2241a5d03305","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f6ab0fb1-2454-4120-8110-a46f1d4afb61","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":87.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8f372aa-1fb3-40bc-bd38-bf1e33466ab5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916377581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a8f372aa-1fb3-40bc-bd38-bf1e33466ab5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a8f372aa-1fb3-40bc-bd38-bf1e33466ab5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:46:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6515 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8f372aa-1fb3-40bc-bd38-bf1e33466ab5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a8f372aa-1fb3-40bc-bd38-bf1e33466ab5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6515
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"21158040-cee4-401e-bddd-f0f381b56b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377581524","ivr_completed_at":"2026-07-13T05:16:45.468137"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6515 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8f372aa-1fb3-40bc-bd38-bf1e33466ab5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a8f372aa-1fb3-40bc-bd38-bf1e33466ab5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6515
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"21158040-cee4-401e-bddd-f0f381b56b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377581524","ivr_completed_at":"2026-07-13T05:16:45.468137"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:46:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6515 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ffef07b-7889-4e65-98fd-bfe49f4d11d3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828033
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ffef07b-7889-4e65-98fd-bfe49f4d11d3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4ffef07b-7889-4e65-98fd-bfe49f4d11d3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:47:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6516 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ffef07b-7889-4e65-98fd-bfe49f4d11d3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ffef07b-7889-4e65-98fd-bfe49f4d11d3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6516
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:48:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6516 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8f372aa-1fb3-40bc-bd38-bf1e33466ab5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.32,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  orthophodic doctor \u0921\u093e\u0932\u0928\u093e \u0939\u0948\nass
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a8f372aa-1fb3-40bc-bd38-bf1e33466ab5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6515
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"21158040-cee4-401e-bddd-f0f381b56b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377581524","ivr_completed_at":"2026-07-13T05:16:45.468137"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:48:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6515 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a8f372aa-1fb3-40bc-bd38-bf1e33466ab5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":116,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  orthophodic doctor \u0921\u093e\u0932\u0928\u093e \u0939\u0948\nassi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a8f372aa-1fb3-40bc-bd38-bf1e33466ab5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6515
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"21158040-cee4-401e-bddd-f0f381b56b49","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916377581524","ivr_completed_at":"2026-07-13T05:16:45.468137"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 10:48:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6515 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4ffef07b-7889-4e65-98fd-bfe49f4d11d3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4ffef07b-7889-4e65-98fd-bfe49f4d11d3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6516
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:48:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6516 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828033323 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","run_id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f7ec90b-86b5-4bd8-9b18-26d638eb0110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4f7ec90b-86b5-4bd8-9b18-26d638eb0110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828033323"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6517 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f7ec90b-86b5-4bd8-9b18-26d638eb0110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6517
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828033323"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6517 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4ffef07b-7889-4e65-98fd-bfe49f4d11d3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f7ec90b-86b5-4bd8-9b18-26d638eb0110
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6517
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828033323"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:50:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6517 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f357083c-2a49-4c4f-a7a9-d8a677d29887","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694681
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f357083c-2a49-4c4f-a7a9-d8a677d29887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f357083c-2a49-4c4f-a7a9-d8a677d29887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:53:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6518 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f357083c-2a49-4c4f-a7a9-d8a677d29887","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f357083c-2a49-4c4f-a7a9-d8a677d29887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6518
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73e01551-347f-4cff-aa1d-309939100a23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694681335","ivr_completed_at":"2026-07-13T05:24:03.436203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:54:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6518 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f357083c-2a49-4c4f-a7a9-d8a677d29887","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f357083c-2a49-4c4f-a7a9-d8a677d29887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6518
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73e01551-347f-4cff-aa1d-309939100a23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694681335","ivr_completed_at":"2026-07-13T05:24:03.436203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:54:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6518 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f357083c-2a49-4c4f-a7a9-d8a677d29887","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f357083c-2a49-4c4f-a7a9-d8a677d29887","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f357083c-2a49-4c4f-a7a9-d8a677d29887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6518
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73e01551-347f-4cff-aa1d-309939100a23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694681335","ivr_completed_at":"2026-07-13T05:24:03.436203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:56:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6518 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f357083c-2a49-4c4f-a7a9-d8a677d29887","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":172,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f357083c-2a49-4c4f-a7a9-d8a677d29887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6518
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73e01551-347f-4cff-aa1d-309939100a23","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694681335","ivr_completed_at":"2026-07-13T05:24:03.436203"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 10:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6518 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4825543e-dfe8-4973-9e64-d4bc89cc7e78","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919660332
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4825543e-dfe8-4973-9e64-d4bc89cc7e78
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4825543e-dfe8-4973-9e64-d4bc89cc7e78
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 10:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6519 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4825543e-dfe8-4973-9e64-d4bc89cc7e78","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4825543e-dfe8-4973-9e64-d4bc89cc7e78
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6519
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9c3e88a-71f6-45f6-b770-079e20a1f39b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660332163","ivr_completed_at":"2026-07-13T05:28:24.185239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6519 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4825543e-dfe8-4973-9e64-d4bc89cc7e78","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4825543e-dfe8-4973-9e64-d4bc89cc7e78
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6519
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9c3e88a-71f6-45f6-b770-079e20a1f39b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660332163","ivr_completed_at":"2026-07-13T05:28:24.185239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6519 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4825543e-dfe8-4973-9e64-d4bc89cc7e78","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.89,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4825543e-dfe8-4973-9e64-d4bc89cc7e78
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6519
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9c3e88a-71f6-45f6-b770-079e20a1f39b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660332163","ivr_completed_at":"2026-07-13T05:28:24.185239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 10:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6519 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4825543e-dfe8-4973-9e64-d4bc89cc7e78","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":65,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4825543e-dfe8-4973-9e64-d4bc89cc7e78
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6519
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9c3e88a-71f6-45f6-b770-079e20a1f39b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919660332163","ivr_completed_at":"2026-07-13T05:28:24.185239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 11:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6519 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4825543e-dfe8-4973-9e64-d4bc89cc7e78","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bdc13629-7ecf-41e7-9ba4-83e4a43f389f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919057613
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bdc13629-7ecf-41e7-9ba4-83e4a43f389f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bdc13629-7ecf-41e7-9ba4-83e4a43f389f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6520 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bdc13629-7ecf-41e7-9ba4-83e4a43f389f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bdc13629-7ecf-41e7-9ba4-83e4a43f389f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6520
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9ac2cea-a89e-4a65-9723-fd4df03bc466","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057613289","ivr_completed_at":"2026-07-13T05:32:16.030369"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6520 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bdc13629-7ecf-41e7-9ba4-83e4a43f389f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bdc13629-7ecf-41e7-9ba4-83e4a43f389f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6520
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9ac2cea-a89e-4a65-9723-fd4df03bc466","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057613289","ivr_completed_at":"2026-07-13T05:32:16.030369"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6520 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bdc13629-7ecf-41e7-9ba4-83e4a43f389f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.85,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam doctor \u0938\u094b\u092e\u0947 \u092e\u093e\u0925\u0941\u0930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bdc13629-7ecf-41e7-9ba4-83e4a43f389f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6520
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f9ac2cea-a89e-4a65-9723-fd4df03bc466","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057613289","ivr_completed_at":"2026-07-13T05:32:16.030369"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6520 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:03:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bdc13629-7ecf-41e7-9ba4-83e4a43f389f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam doctor \u0938\u094b\u092e\u0947 \u092e\u093e\u0925\u0941\u0930 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:03:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bdc13629-7ecf-41e7-9ba4-83e4a43f389f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:03:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:03:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6520
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:03:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6520 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bdc13629-7ecf-41e7-9ba4-83e4a43f389f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66c915a3-0414-488c-9f14-11cb12af2f5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919057613
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66c915a3-0414-488c-9f14-11cb12af2f5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 66c915a3-0414-488c-9f14-11cb12af2f5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:08:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6521 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66c915a3-0414-488c-9f14-11cb12af2f5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66c915a3-0414-488c-9f14-11cb12af2f5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a44da69-34ec-43e1-a2f3-e85d57ee8e69","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057613289","ivr_completed_at":"2026-07-13T05:38:27.093168"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6521 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66c915a3-0414-488c-9f14-11cb12af2f5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66c915a3-0414-488c-9f14-11cb12af2f5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a44da69-34ec-43e1-a2f3-e85d57ee8e69","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057613289","ivr_completed_at":"2026-07-13T05:38:27.093168"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:08:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6521 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:08:45 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 11:08:45 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 11:08:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66c915a3-0414-488c-9f14-11cb12af2f5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.47,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u092a\u0930 docto
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66c915a3-0414-488c-9f14-11cb12af2f5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a44da69-34ec-43e1-a2f3-e85d57ee8e69","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057613289","ivr_completed_at":"2026-07-13T05:38:27.093168"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 11:09:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6521 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:09:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66c915a3-0414-488c-9f14-11cb12af2f5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":79,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u092a\u0930 doctor 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:09:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66c915a3-0414-488c-9f14-11cb12af2f5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:09:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:09:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:09:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6521 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f7ec90b-86b5-4bd8-9b18-26d638eb0110","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"66c915a3-0414-488c-9f14-11cb12af2f5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed6c44e0-e961-4cfc-8030-14102b887c07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917073289
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed6c44e0-e961-4cfc-8030-14102b887c07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ed6c44e0-e961-4cfc-8030-14102b887c07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:12:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6522 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed6c44e0-e961-4cfc-8030-14102b887c07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed6c44e0-e961-4cfc-8030-14102b887c07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6522
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3879b3f-e2a9-4334-99d3-990a7c0e4b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073289149","ivr_completed_at":"2026-07-13T05:42:56.178432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6522 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed6c44e0-e961-4cfc-8030-14102b887c07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed6c44e0-e961-4cfc-8030-14102b887c07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6522
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3879b3f-e2a9-4334-99d3-990a7c0e4b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073289149","ivr_completed_at":"2026-07-13T05:42:56.178432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6522 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed6c44e0-e961-4cfc-8030-14102b887c07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.29,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u094b\u0928\u093f\u0915\u093e ma'am \u092c\u0948\u0920\u0940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed6c44e0-e961-4cfc-8030-14102b887c07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6522
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3879b3f-e2a9-4334-99d3-990a7c0e4b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073289149","ivr_completed_at":"2026-07-13T05:42:56.178432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:14:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6522 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed6c44e0-e961-4cfc-8030-14102b887c07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u094b\u0928\u093f\u0915\u093e ma'am \u092c\u0948\u0920\u0940 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed6c44e0-e961-4cfc-8030-14102b887c07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6522
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3879b3f-e2a9-4334-99d3-990a7c0e4b5e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917073289149","ivr_completed_at":"2026-07-13T05:42:56.178432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 11:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6522 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e03f1de6-a533-4f84-b1b6-731e56724db0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e03f1de6-a533-4f84-b1b6-731e56724db0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e03f1de6-a533-4f84-b1b6-731e56724db0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:16:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6523 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e03f1de6-a533-4f84-b1b6-731e56724db0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e03f1de6-a533-4f84-b1b6-731e56724db0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6523
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:17:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6523 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e03f1de6-a533-4f84-b1b6-731e56724db0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":46}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e03f1de6-a533-4f84-b1b6-731e56724db0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6523
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:17:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6523 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:20:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919602235525 HTTP:200 response:{"status":"queued","message":"done","execution_id":"cc2d1895-84e2-4a77-8f43-17f8531badec","run_id":"cc2d1895-84e2-4a77-8f43-17f8531badec"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cc2d1895-84e2-4a77-8f43-17f8531badec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cc2d1895-84e2-4a77-8f43-17f8531badec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6524 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cc2d1895-84e2-4a77-8f43-17f8531badec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6524
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6524 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e03f1de6-a533-4f84-b1b6-731e56724db0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cc2d1895-84e2-4a77-8f43-17f8531badec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6524
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6524 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42c84380-acda-4c04-b882-a73a814a0864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 42c84380-acda-4c04-b882-a73a814a0864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6525 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42c84380-acda-4c04-b882-a73a814a0864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c332937e-3113-46c2-a796-2a01ff8a8ed0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829918718","ivr_completed_at":"2026-07-13T05:51:39.767392"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6525 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42c84380-acda-4c04-b882-a73a814a0864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c332937e-3113-46c2-a796-2a01ff8a8ed0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829918718","ivr_completed_at":"2026-07-13T05:51:39.767392"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6525 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:21:56 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajesh Kumar Pandey', date_raw: '2026-07-12', check_date: '2026-07-12'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 11:21:56 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 11:21:56 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-12', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 11:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Rajesh Kumar Pandey', date: 'Monday', preferred_time: '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 11:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 11:22:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 11:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Rajesh Kumar Pandey' → 1 found:  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 11:22:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:00 PM' → '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.46,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0930\u093e\u091c\u0947\u0936 \u092a\u093e\u0902\u0921\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42c84380-acda-4c04-b882-a73a814a0864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c332937e-3113-46c2-a796-2a01ff8a8ed0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829918718","ivr_completed_at":"2026-07-13T05:51:39.767392"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 11:22:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6525 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":91,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0930\u093e\u091c\u0947\u0936 \u092a\u093e\u0902\u0921\u0947 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42c84380-acda-4c04-b882-a73a814a0864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6525 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:33:32 [223.181.43.156][9][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-13 11:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"42c84380-acda-4c04-b882-a73a814a0864","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917240696
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6526 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6526
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"72987b68-1cf9-4fa6-8b61-37611dc88870","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917240696211","ivr_completed_at":"2026-07-13T06:11:27.949218"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6526 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6526
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"72987b68-1cf9-4fa6-8b61-37611dc88870","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917240696211","ivr_completed_at":"2026-07-13T06:11:27.949218"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6526 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6526
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"72987b68-1cf9-4fa6-8b61-37611dc88870","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917240696211","ivr_completed_at":"2026-07-13T06:11:27.949218"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:42:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6526 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":65,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6526
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"72987b68-1cf9-4fa6-8b61-37611dc88870","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917240696211","ivr_completed_at":"2026-07-13T06:11:27.949218"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 11:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 11:42:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6526 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:50:38 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:50:39 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:50:44 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:50:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:50:46 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917734884
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:55:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6527 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"cc2d1895-84e2-4a77-8f43-17f8531badec","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2180d8fb-6f2d-4a86-a41b-7ae45d45ad8e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6527
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:55:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6527 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/654ed0f8-d750-4dcf-ad75-27b9b5ab3fbe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6527
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:57:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6527 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"32db91ec-221e-4a9c-b7ee-59d2f9b1fd17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/32db91ec-221e-4a9c-b7ee-59d2f9b1fd17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 32db91ec-221e-4a9c-b7ee-59d2f9b1fd17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 11:59:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6528 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917734884312 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4","run_id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 12:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917014770177 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","run_id":"e6c81626-d53d-478c-bf1a-cdb21a370a19"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"32db91ec-221e-4a9c-b7ee-59d2f9b1fd17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/32db91ec-221e-4a9c-b7ee-59d2f9b1fd17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6528
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0d3440d3-aead-4e73-b823-3b3b11b99f89","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:30:09.070372"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6528 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"32db91ec-221e-4a9c-b7ee-59d2f9b1fd17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/32db91ec-221e-4a9c-b7ee-59d2f9b1fd17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6528
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0d3440d3-aead-4e73-b823-3b3b11b99f89","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:30:09.070372"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6528 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe02bfa9-c493-454b-beb2-a1e63a6151a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917734884312"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6530 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6c81626-d53d-478c-bf1a-cdb21a370a19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6529
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014770177"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6529 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6c81626-d53d-478c-bf1a-cdb21a370a19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6529
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014770177"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6529 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe02bfa9-c493-454b-beb2-a1e63a6151a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917734884312"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6530 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"32db91ec-221e-4a9c-b7ee-59d2f9b1fd17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe02bfa9-c493-454b-beb2-a1e63a6151a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917734884312"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6530 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"32db91ec-221e-4a9c-b7ee-59d2f9b1fd17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/32db91ec-221e-4a9c-b7ee-59d2f9b1fd17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6528
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0d3440d3-aead-4e73-b823-3b3b11b99f89","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:30:09.070372"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6528 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe02bfa9-c493-454b-beb2-a1e63a6151a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917734884312"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 12:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6530 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"32db91ec-221e-4a9c-b7ee-59d2f9b1fd17","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":44,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/32db91ec-221e-4a9c-b7ee-59d2f9b1fd17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6528
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0d3440d3-aead-4e73-b823-3b3b11b99f89","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:30:09.070372"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 12:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6528 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe02bfa9-c493-454b-beb2-a1e63a6151a4","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":8,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe02bfa9-c493-454b-beb2-a1e63a6151a4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6530
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917734884312"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 12:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6530 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6c81626-d53d-478c-bf1a-cdb21a370a19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6529
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014770177"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6529 | status: no-answer | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/202dc5bf-959d-4606-bd52-bf91408596da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 202dc5bf-959d-4606-bd52-bf91408596da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6531 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/202dc5bf-959d-4606-bd52-bf91408596da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6531
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dfac2ed8-5d27-4dda-8e04-ea52e6de7ba9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:31:30.848896"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6531 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/202dc5bf-959d-4606-bd52-bf91408596da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6531
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dfac2ed8-5d27-4dda-8e04-ea52e6de7ba9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:31:30.848896"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6531 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:02:14 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Sunny', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 12:02:14 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Sunny</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 12:02:45 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 12:02:45 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.55,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/202dc5bf-959d-4606-bd52-bf91408596da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6531
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dfac2ed8-5d27-4dda-8e04-ea52e6de7ba9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:31:30.848896"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:03:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6531 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":113,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/202dc5bf-959d-4606-bd52-bf91408596da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6531
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dfac2ed8-5d27-4dda-8e04-ea52e6de7ba9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014770177","ivr_completed_at":"2026-07-13T06:31:30.848896"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 12:03:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6531 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":113.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":113.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"202dc5bf-959d-4606-bd52-bf91408596da","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":113.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f4e63729-6c3e-4143-a3f8-db51a69e8612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f4e63729-6c3e-4143-a3f8-db51a69e8612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:15:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6532 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f4e63729-6c3e-4143-a3f8-db51a69e8612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6532
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35d6605d-80b5-4c18-8a83-7ba1578e450f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413103069","ivr_completed_at":"2026-07-13T06:45:57.195310"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6532 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f4e63729-6c3e-4143-a3f8-db51a69e8612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6532
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35d6605d-80b5-4c18-8a83-7ba1578e450f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413103069","ivr_completed_at":"2026-07-13T06:45:57.195310"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:15:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6532 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.26,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam job \u0915\u093e \u0926\u093f\u0916\u093e \u0930\u0939\u093e \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f4e63729-6c3e-4143-a3f8-db51a69e8612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6532
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35d6605d-80b5-4c18-8a83-7ba1578e450f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413103069","ivr_completed_at":"2026-07-13T06:45:57.195310"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:16:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6532 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":57,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam job \u0915\u093e \u0926\u093f\u0916\u093e \u0930\u0939\u093e \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f4e63729-6c3e-4143-a3f8-db51a69e8612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6532
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35d6605d-80b5-4c18-8a83-7ba1578e450f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413103069","ivr_completed_at":"2026-07-13T06:45:57.195310"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 12:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6532 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f4e63729-6c3e-4143-a3f8-db51a69e8612","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bade3a48-39e4-4015-b7af-76359e53603f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bade3a48-39e4-4015-b7af-76359e53603f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bade3a48-39e4-4015-b7af-76359e53603f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6533 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bade3a48-39e4-4015-b7af-76359e53603f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bade3a48-39e4-4015-b7af-76359e53603f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6533
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:31:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6533 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bade3a48-39e4-4015-b7af-76359e53603f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":71}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bade3a48-39e4-4015-b7af-76359e53603f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6533
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:32:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6533 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6534 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e6c81626-d53d-478c-bf1a-cdb21a370a19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6534
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c3a9b166-726a-436e-9018-6c290b4e72bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239939992","ivr_completed_at":"2026-07-13T07:05:32.990074"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6534 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6534
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c3a9b166-726a-436e-9018-6c290b4e72bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239939992","ivr_completed_at":"2026-07-13T07:05:32.990074"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:35:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6534 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:35:49 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 12:35:49 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 12:35:49 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.84,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0924\u094d\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6534
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c3a9b166-726a-436e-9018-6c290b4e72bd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239939992","ivr_completed_at":"2026-07-13T07:05:32.990074"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 12:36:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6534 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:36:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0924\u094d\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:36:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:36:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:36:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6534
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:36:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6534 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917597872235 HTTP:200 response:{"status":"queued","message":"done","execution_id":"09995dda-273f-42bf-9319-f764d45f11e2","run_id":"09995dda-273f-42bf-9319-f764d45f11e2"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09995dda-273f-42bf-9319-f764d45f11e2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/09995dda-273f-42bf-9319-f764d45f11e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 09995dda-273f-42bf-9319-f764d45f11e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597872235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6535 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09995dda-273f-42bf-9319-f764d45f11e2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/09995dda-273f-42bf-9319-f764d45f11e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6535
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597872235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6535 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"09995dda-273f-42bf-9319-f764d45f11e2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"09995dda-273f-42bf-9319-f764d45f11e2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/09995dda-273f-42bf-9319-f764d45f11e2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6535
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597872235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6535 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"09995dda-273f-42bf-9319-f764d45f11e2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ea06cdc3-a6f9-4a2c-9e5d-602b33b9dacf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67644bad-5dc7-4872-85e8-1bfc43001e4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058419
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67644bad-5dc7-4872-85e8-1bfc43001e4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 67644bad-5dc7-4872-85e8-1bfc43001e4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:49:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6536 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67644bad-5dc7-4872-85e8-1bfc43001e4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67644bad-5dc7-4872-85e8-1bfc43001e4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6536
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:49:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6536 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918058419707 HTTP:200 response:{"status":"queued","message":"done","execution_id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","run_id":"20ad1452-a316-4990-bbc0-e5133b29c3cb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/20ad1452-a316-4990-bbc0-e5133b29c3cb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 20ad1452-a316-4990-bbc0-e5133b29c3cb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058419707"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6537 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/20ad1452-a316-4990-bbc0-e5133b29c3cb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6537
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058419707"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6537 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"67644bad-5dc7-4872-85e8-1bfc43001e4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"67644bad-5dc7-4872-85e8-1bfc43001e4d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/67644bad-5dc7-4872-85e8-1bfc43001e4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6536
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6536 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24f1f170-ec85-4735-a0fa-09e6e084388a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058419
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24f1f170-ec85-4735-a0fa-09e6e084388a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 24f1f170-ec85-4735-a0fa-09e6e084388a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6538 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/20ad1452-a316-4990-bbc0-e5133b29c3cb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6537
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058419707"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:50:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6537 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24f1f170-ec85-4735-a0fa-09e6e084388a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24f1f170-ec85-4735-a0fa-09e6e084388a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6538
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cf780a5b-17ba-4223-b58f-579062d72946","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058419707","ivr_completed_at":"2026-07-13T07:20:37.383432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:50:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6538 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24f1f170-ec85-4735-a0fa-09e6e084388a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24f1f170-ec85-4735-a0fa-09e6e084388a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6538
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cf780a5b-17ba-4223-b58f-579062d72946","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058419707","ivr_completed_at":"2026-07-13T07:20:37.383432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:50:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6538 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24f1f170-ec85-4735-a0fa-09e6e084388a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u090f\u0915 doctor \u0938\u0947 can
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24f1f170-ec85-4735-a0fa-09e6e084388a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6538
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cf780a5b-17ba-4223-b58f-579062d72946","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058419707","ivr_completed_at":"2026-07-13T07:20:37.383432"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 12:52:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6538 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:52:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24f1f170-ec85-4735-a0fa-09e6e084388a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":107,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u090f\u0915 doctor \u0938\u0947 canc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:52:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24f1f170-ec85-4735-a0fa-09e6e084388a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:52:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:52:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6538
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:52:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6538 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24f1f170-ec85-4735-a0fa-09e6e084388a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402d57ef-dfbf-4022-8f29-adbee2b26e39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828554
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/402d57ef-dfbf-4022-8f29-adbee2b26e39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 402d57ef-dfbf-4022-8f29-adbee2b26e39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 12:56:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6539 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402d57ef-dfbf-4022-8f29-adbee2b26e39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/402d57ef-dfbf-4022-8f29-adbee2b26e39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6539
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066b2d08-a529-4f50-b1fe-051c0f02b336","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:27:17.237930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6539 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402d57ef-dfbf-4022-8f29-adbee2b26e39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/402d57ef-dfbf-4022-8f29-adbee2b26e39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6539
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066b2d08-a529-4f50-b1fe-051c0f02b336","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:27:17.237930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:57:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6539 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402d57ef-dfbf-4022-8f29-adbee2b26e39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.58,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/402d57ef-dfbf-4022-8f29-adbee2b26e39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6539
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066b2d08-a529-4f50-b1fe-051c0f02b336","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:27:17.237930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:58:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6539 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"402d57ef-dfbf-4022-8f29-adbee2b26e39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/402d57ef-dfbf-4022-8f29-adbee2b26e39
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6539
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"066b2d08-a529-4f50-b1fe-051c0f02b336","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:27:17.237930"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 12:58:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6539 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"402d57ef-dfbf-4022-8f29-adbee2b26e39","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828554
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c44f6ddb-724d-4ae4-b1da-1f5846b2a600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c44f6ddb-724d-4ae4-b1da-1f5846b2a600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 13:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6540 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c44f6ddb-724d-4ae4-b1da-1f5846b2a600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6540
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"28e95304-63eb-4024-b245-c5e786dfd2c0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:30:39.966202"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6540 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c44f6ddb-724d-4ae4-b1da-1f5846b2a600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6540
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"28e95304-63eb-4024-b245-c5e786dfd2c0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:30:39.966202"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6540 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.01,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 heart \u0915\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c44f6ddb-724d-4ae4-b1da-1f5846b2a600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6540
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"28e95304-63eb-4024-b245-c5e786dfd2c0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:30:39.966202"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 13:01:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6540 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:01:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":85,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 heart \u0915\u093e \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:01:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c44f6ddb-724d-4ae4-b1da-1f5846b2a600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:01:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:01:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6540
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 13:01:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"28e95304-63eb-4024-b245-c5e786dfd2c0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828554833","ivr_completed_at":"2026-07-13T07:30:39.966202"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:01:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 13:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 13:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6540 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:45:44 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:45:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:45:49 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:45:50 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:45:51 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c44f6ddb-724d-4ae4-b1da-1f5846b2a600","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b634872f-acde-4b2d-9fec-2a774d98d544","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918037288
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b634872f-acde-4b2d-9fec-2a774d98d544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b634872f-acde-4b2d-9fec-2a774d98d544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 13:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6541 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b634872f-acde-4b2d-9fec-2a774d98d544","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b634872f-acde-4b2d-9fec-2a774d98d544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6541
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 13:53:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6541 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b634872f-acde-4b2d-9fec-2a774d98d544","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b634872f-acde-4b2d-9fec-2a774d98d544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6541
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 13:54:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6541 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 13:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20ad1452-a316-4990-bbc0-e5133b29c3cb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b634872f-acde-4b2d-9fec-2a774d98d544","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918037288333 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c3198891-d6e3-4203-b958-c599dca07dfc","run_id":"c3198891-d6e3-4203-b958-c599dca07dfc"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c3198891-d6e3-4203-b958-c599dca07dfc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c3198891-d6e3-4203-b958-c599dca07dfc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c3198891-d6e3-4203-b958-c599dca07dfc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918037288333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6542 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c3198891-d6e3-4203-b958-c599dca07dfc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c3198891-d6e3-4203-b958-c599dca07dfc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6542
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918037288333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6542 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c3198891-d6e3-4203-b958-c599dca07dfc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b634872f-acde-4b2d-9fec-2a774d98d544","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c3198891-d6e3-4203-b958-c599dca07dfc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c3198891-d6e3-4203-b958-c599dca07dfc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6542
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918037288333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6542 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"766564fe-5452-4c37-a9a6-bda56f8aa658","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/766564fe-5452-4c37-a9a6-bda56f8aa658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 766564fe-5452-4c37-a9a6-bda56f8aa658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:03:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6543 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"766564fe-5452-4c37-a9a6-bda56f8aa658","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/766564fe-5452-4c37-a9a6-bda56f8aa658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69e5b175-07f1-417f-ae16-d6347e068172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413900893","ivr_completed_at":"2026-07-13T08:34:09.404851"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6543 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"766564fe-5452-4c37-a9a6-bda56f8aa658","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/766564fe-5452-4c37-a9a6-bda56f8aa658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69e5b175-07f1-417f-ae16-d6347e068172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413900893","ivr_completed_at":"2026-07-13T08:34:09.404851"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6543 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:04:27 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 14:04:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 14:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 14:05:08 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-13', day: 'Monday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-13 14:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c3198891-d6e3-4203-b958-c599dca07dfc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"766564fe-5452-4c37-a9a6-bda56f8aa658","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:05:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Rashid Khan', date: '2026-07-13', preferred_time: '2:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 14:05:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 14:05:54 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 14:05:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Rashid Khan' → 1 found: Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 14:05:54 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:30 PM' → '2:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 14:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Sumitra Sarwan', phone: '9413900893', doctor_id: 6, date: '2026-07-13', time: '2:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 14:06:05 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:30 PM' → '2:30 PM' → '14:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 14:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-AABADE — Sumitra Sarwan with Dr. Rashid Khan on 2026-07-13 at 2:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 14:06:06 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-AABADE</span> — Dr. Rashid Khan on 13 Jul 2:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"766564fe-5452-4c37-a9a6-bda56f8aa658","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.34,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u092e\u0947\u0930\u093e doctor \u0930\u0936\u0940\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/766564fe-5452-4c37-a9a6-bda56f8aa658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69e5b175-07f1-417f-ae16-d6347e068172","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413900893","ivr_completed_at":"2026-07-13T08:34:09.404851"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-AABADE
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 14:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6543 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45412782-294d-4772-b40a-cf674f97a221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919636526
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45412782-294d-4772-b40a-cf674f97a221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 45412782-294d-4772-b40a-cf674f97a221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:06:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6544 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"766564fe-5452-4c37-a9a6-bda56f8aa658","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":155,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u092e\u0947\u0930\u093e doctor \u0930\u0936\u0940\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/766564fe-5452-4c37-a9a6-bda56f8aa658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6543
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:06:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6543 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45412782-294d-4772-b40a-cf674f97a221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45412782-294d-4772-b40a-cf674f97a221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3e07926-3493-45a1-958d-43c9937f516e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636526534","ivr_completed_at":"2026-07-13T08:37:01.119215"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6544 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45412782-294d-4772-b40a-cf674f97a221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45412782-294d-4772-b40a-cf674f97a221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3e07926-3493-45a1-958d-43c9937f516e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636526534","ivr_completed_at":"2026-07-13T08:37:01.119215"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:07:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6544 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45412782-294d-4772-b40a-cf674f97a221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.83,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 skin specialist doctor \u0915\u094b \u0926\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45412782-294d-4772-b40a-cf674f97a221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3e07926-3493-45a1-958d-43c9937f516e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636526534","ivr_completed_at":"2026-07-13T08:37:01.119215"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6544 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:07:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45412782-294d-4772-b40a-cf674f97a221","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 skin specialist doctor \u0915\u094b \u0926\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:07:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45412782-294d-4772-b40a-cf674f97a221
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:07:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:07:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:07:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e3e07926-3493-45a1-958d-43c9937f516e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636526534","ivr_completed_at":"2026-07-13T08:37:01.119215"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:07:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 14:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6544 | status: completed | ivr_option: General Queries | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1b1bc96c-2e75-4ca4-b98c-356ead2c369e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1b1bc96c-2e75-4ca4-b98c-356ead2c369e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1b1bc96c-2e75-4ca4-b98c-356ead2c369e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:09:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6545 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919509188576 HTTP:200 response:{"status":"queued","message":"done","execution_id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","run_id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/18bbab58-a56b-4dbe-8c08-8f7cc2861586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 18bbab58-a56b-4dbe-8c08-8f7cc2861586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509188576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:10:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6546 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/18bbab58-a56b-4dbe-8c08-8f7cc2861586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6546
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509188576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6546 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1b1bc96c-2e75-4ca4-b98c-356ead2c369e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1b1bc96c-2e75-4ca4-b98c-356ead2c369e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1b1bc96c-2e75-4ca4-b98c-356ead2c369e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6545
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6545 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/18bbab58-a56b-4dbe-8c08-8f7cc2861586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6546
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509188576"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:10:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6546 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ef9b8ab-9522-4261-ae87-a31d3127bdf0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6ef9b8ab-9522-4261-ae87-a31d3127bdf0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6ef9b8ab-9522-4261-ae87-a31d3127bdf0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6547 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1b1bc96c-2e75-4ca4-b98c-356ead2c369e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1b1bc96c-2e75-4ca4-b98c-356ead2c369e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6545
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:10:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6545 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ef9b8ab-9522-4261-ae87-a31d3127bdf0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6ef9b8ab-9522-4261-ae87-a31d3127bdf0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6547
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c86a8c94-0986-4fc5-8402-790cdad2961a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:40:58.513445"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6547 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ef9b8ab-9522-4261-ae87-a31d3127bdf0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6ef9b8ab-9522-4261-ae87-a31d3127bdf0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6547
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c86a8c94-0986-4fc5-8402-790cdad2961a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:40:58.513445"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6547 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ef9b8ab-9522-4261-ae87-a31d3127bdf0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6ef9b8ab-9522-4261-ae87-a31d3127bdf0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6547
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c86a8c94-0986-4fc5-8402-790cdad2961a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:40:58.513445"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6547 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6ef9b8ab-9522-4261-ae87-a31d3127bdf0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":25,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6ef9b8ab-9522-4261-ae87-a31d3127bdf0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6547
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c86a8c94-0986-4fc5-8402-790cdad2961a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:40:58.513445"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:11:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6547 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/020ab131-ae67-4052-915f-770b5581c334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 020ab131-ae67-4052-915f-770b5581c334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:11:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6548 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/020ab131-ae67-4052-915f-770b5581c334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48f2e18b-7d16-4996-aa99-25fee9b55aed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:42:09.968063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6548 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/020ab131-ae67-4052-915f-770b5581c334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48f2e18b-7d16-4996-aa99-25fee9b55aed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:42:09.968063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:12:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6548 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/020ab131-ae67-4052-915f-770b5581c334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48f2e18b-7d16-4996-aa99-25fee9b55aed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:42:09.968063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6548 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":114,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/020ab131-ae67-4052-915f-770b5581c334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"48f2e18b-7d16-4996-aa99-25fee9b55aed","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509188576","ivr_completed_at":"2026-07-13T08:42:09.968063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:14:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 14:14:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6548 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"020ab131-ae67-4052-915f-770b5581c334","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19148e45-32ac-47e1-bda7-1b29e120c070","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916376493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19148e45-32ac-47e1-bda7-1b29e120c070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 19148e45-32ac-47e1-bda7-1b29e120c070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6549 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19148e45-32ac-47e1-bda7-1b29e120c070","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19148e45-32ac-47e1-bda7-1b29e120c070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6549
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0eaaf0c9-c77b-4723-b633-e20c9c75da1e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:01:27.668560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6549 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19148e45-32ac-47e1-bda7-1b29e120c070","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19148e45-32ac-47e1-bda7-1b29e120c070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6549
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0eaaf0c9-c77b-4723-b633-e20c9c75da1e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:01:27.668560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:31:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6549 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19148e45-32ac-47e1-bda7-1b29e120c070","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19148e45-32ac-47e1-bda7-1b29e120c070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6549
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0eaaf0c9-c77b-4723-b633-e20c9c75da1e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:01:27.668560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6549 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72de28dc-3e1e-4246-9b8f-3b5b92b6d794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916376493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72de28dc-3e1e-4246-9b8f-3b5b92b6d794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 72de28dc-3e1e-4246-9b8f-3b5b92b6d794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6550 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19148e45-32ac-47e1-bda7-1b29e120c070","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19148e45-32ac-47e1-bda7-1b29e120c070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6549
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0eaaf0c9-c77b-4723-b633-e20c9c75da1e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:01:27.668560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:32:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6549 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72de28dc-3e1e-4246-9b8f-3b5b92b6d794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72de28dc-3e1e-4246-9b8f-3b5b92b6d794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6550
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5d7815b4-3694-4efe-936f-a396d5862dc5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:02:08.603367"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6550 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72de28dc-3e1e-4246-9b8f-3b5b92b6d794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72de28dc-3e1e-4246-9b8f-3b5b92b6d794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6550
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5d7815b4-3694-4efe-936f-a396d5862dc5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:02:08.603367"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:32:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6550 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:33:35 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 14:33:35 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 14:33:35 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 14:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 14:33:35 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72de28dc-3e1e-4246-9b8f-3b5b92b6d794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  consultation \u0915\u0947 regarding \u092e\u0941\u091d\u0947 \u0909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72de28dc-3e1e-4246-9b8f-3b5b92b6d794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6550
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5d7815b4-3694-4efe-936f-a396d5862dc5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:02:08.603367"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 14:33:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6550 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:34:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72de28dc-3e1e-4246-9b8f-3b5b92b6d794","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":123,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  consultation \u0915\u0947 regarding \u092e\u0941\u091d\u0947 \u0909\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:34:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72de28dc-3e1e-4246-9b8f-3b5b92b6d794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:34:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:34:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6550
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:34:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6550 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916376493
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63bb2712-80e7-430f-9bae-47776c5ef45d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 63bb2712-80e7-430f-9bae-47776c5ef45d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:34:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6551 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63bb2712-80e7-430f-9bae-47776c5ef45d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6551
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db748d55-8f85-40ea-a228-8398da4a5b0a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:04:19.763259"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6551 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63bb2712-80e7-430f-9bae-47776c5ef45d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6551
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db748d55-8f85-40ea-a228-8398da4a5b0a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:04:19.763259"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6551 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.35,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0905\u092a\u0928\u0947 \u0906\u092a\nuser:  hospital \u092e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63bb2712-80e7-430f-9bae-47776c5ef45d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6551
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db748d55-8f85-40ea-a228-8398da4a5b0a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916376493445","ivr_completed_at":"2026-07-13T09:04:19.763259"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 14:35:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6551 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"18bbab58-a56b-4dbe-8c08-8f7cc2861586","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":10.35,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:35:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":65,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0905\u092a\u0928\u0947 \u0906\u092a\nuser:  hospital \u092e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:35:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63bb2712-80e7-430f-9bae-47776c5ef45d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:35:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:35:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6551
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:35:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6551 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916376493445 HTTP:200 response:{"status":"queued","message":"done","execution_id":"63dadb95-d01d-4336-a665-d3efe325aca0","run_id":"63dadb95-d01d-4336-a665-d3efe325aca0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63dadb95-d01d-4336-a665-d3efe325aca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 63dadb95-d01d-4336-a665-d3efe325aca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376493445"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6552 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63dadb95-d01d-4336-a665-d3efe325aca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6552
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376493445"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6552 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63dadb95-d01d-4336-a665-d3efe325aca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6552
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376493445"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6552 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"63bb2712-80e7-430f-9bae-47776c5ef45d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7905a3f7-bcc8-4c32-b57c-498be5f76d02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166409
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7905a3f7-bcc8-4c32-b57c-498be5f76d02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7905a3f7-bcc8-4c32-b57c-498be5f76d02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-EA842C
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 14:51:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6553 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7905a3f7-bcc8-4c32-b57c-498be5f76d02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7905a3f7-bcc8-4c32-b57c-498be5f76d02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6553
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:51:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6553 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166409
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-EA842C
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 14:51:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6554 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7905a3f7-bcc8-4c32-b57c-498be5f76d02","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7905a3f7-bcc8-4c32-b57c-498be5f76d02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6553
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 14:51:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6553 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6554
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f10fc730-1a7d-4f8e-8792-e808668a94a9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166409898","ivr_completed_at":"2026-07-13T09:22:04.964049"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6554 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6554
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f10fc730-1a7d-4f8e-8792-e808668a94a9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166409898","ivr_completed_at":"2026-07-13T09:22:04.964049"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:52:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6554 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092f\u0939  \u0906\u091c\nuser:  sample \u0926\u0947\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6554
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f10fc730-1a7d-4f8e-8792-e808668a94a9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919166409898","ivr_completed_at":"2026-07-13T09:22:04.964049"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 14:53:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6554 | status: call-disconnected | ivr_option: Appointment Booking | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":108,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092f\u0939  \u0906\u091c\nuser:  sample \u0926\u0947\u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 14:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 14:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 14:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6554
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 14:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6554 | status: completed | ivr_option: Appointment Booking | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 14:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63dadb95-d01d-4336-a665-d3efe325aca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 14:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166409898 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0e6c3865-5561-4b25-886c-266894308b1c","run_id":"0e6c3865-5561-4b25-886c-266894308b1c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 15:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"417672ca-4c7e-4e39-a9a4-c65cdd3f1ba4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":108.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0e6c3865-5561-4b25-886c-266894308b1c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6555
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166409898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6555 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0e6c3865-5561-4b25-886c-266894308b1c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6555
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166409898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6555 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0e6c3865-5561-4b25-886c-266894308b1c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6555
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166409898"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6555 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919636440
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11e2eafe-82c1-482a-a562-cc00625eec5a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 11e2eafe-82c1-482a-a562-cc00625eec5a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6556 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:03:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:03:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11e2eafe-82c1-482a-a562-cc00625eec5a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:03:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6556
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e631a63e-ac1b-4581-9533-243a3d7ef12e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440060","ivr_completed_at":"2026-07-13T09:33:44.385280"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6556 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11e2eafe-82c1-482a-a562-cc00625eec5a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6556
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e631a63e-ac1b-4581-9533-243a3d7ef12e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440060","ivr_completed_at":"2026-07-13T09:33:44.385280"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 15:03:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6556 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.64,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am hospital \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930 \u0930\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11e2eafe-82c1-482a-a562-cc00625eec5a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6556
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e631a63e-ac1b-4581-9533-243a3d7ef12e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440060","ivr_completed_at":"2026-07-13T09:33:44.385280"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 15:04:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6556 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":65,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am hospital \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930 \u0930\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11e2eafe-82c1-482a-a562-cc00625eec5a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6556
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e631a63e-ac1b-4581-9533-243a3d7ef12e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440060","ivr_completed_at":"2026-07-13T09:33:44.385280"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 15:04:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6556 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0e6c3865-5561-4b25-886c-266894308b1c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"11e2eafe-82c1-482a-a562-cc00625eec5a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000476
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:46:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6557 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6557
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6557 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6557
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:47:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6557 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918000476150 HTTP:200 response:{"status":"queued","message":"done","execution_id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","run_id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89c9177f-9de8-4a1d-8f49-51a1b599b8d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 89c9177f-9de8-4a1d-8f49-51a1b599b8d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000476150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6558 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89c9177f-9de8-4a1d-8f49-51a1b599b8d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6558
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000476150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6558 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89c9177f-9de8-4a1d-8f49-51a1b599b8d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6558
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000476150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 15:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6558 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.88,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89c9177f-9de8-4a1d-8f49-51a1b599b8d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6558
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000476150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 15:50:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6558 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89c9177f-9de8-4a1d-8f49-51a1b599b8d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6558
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000476150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 15:50:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6558 | status: completed | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 15:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 15:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1a7e3bf-f484-4e82-bcec-c673f4d5bdcb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84725435-2d84-40a7-ada4-2b328bded2d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919913593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84725435-2d84-40a7-ada4-2b328bded2d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 84725435-2d84-40a7-ada4-2b328bded2d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6559 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84725435-2d84-40a7-ada4-2b328bded2d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84725435-2d84-40a7-ada4-2b328bded2d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6559
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e0a6880-5bef-42fe-ab6f-e92678ea9c4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919913593308","ivr_completed_at":"2026-07-13T10:47:58.742626"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6559 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84725435-2d84-40a7-ada4-2b328bded2d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84725435-2d84-40a7-ada4-2b328bded2d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6559
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e0a6880-5bef-42fe-ab6f-e92678ea9c4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919913593308","ivr_completed_at":"2026-07-13T10:47:58.742626"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:17:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6559 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:18:41 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'fibroscan' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1815
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84725435-2d84-40a7-ada4-2b328bded2d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.04,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: Book a test\nassistant:  Could you please tell me the name of the te
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84725435-2d84-40a7-ada4-2b328bded2d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6559
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e0a6880-5bef-42fe-ab6f-e92678ea9c4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919913593308","ivr_completed_at":"2026-07-13T10:47:58.742626"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6559 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84725435-2d84-40a7-ada4-2b328bded2d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":87,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: Book a test\nassistant:  Could you please tell me the name of the test 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84725435-2d84-40a7-ada4-2b328bded2d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6559
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9e0a6880-5bef-42fe-ab6f-e92678ea9c4b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919913593308","ivr_completed_at":"2026-07-13T10:47:58.742626"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 16:19:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6559 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"84725435-2d84-40a7-ada4-2b328bded2d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":87.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ac4581-ac08-4ca7-8570-cd432d33e9e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239446
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ac4581-ac08-4ca7-8570-cd432d33e9e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69ac4581-ac08-4ca7-8570-cd432d33e9e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6560 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ac4581-ac08-4ca7-8570-cd432d33e9e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ac4581-ac08-4ca7-8570-cd432d33e9e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6560
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"461f4bca-3c9d-469d-9660-69071f39a435","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239446256","ivr_completed_at":"2026-07-13T10:50:41.083254"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6560 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ac4581-ac08-4ca7-8570-cd432d33e9e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ac4581-ac08-4ca7-8570-cd432d33e9e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6560
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"461f4bca-3c9d-469d-9660-69071f39a435","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239446256","ivr_completed_at":"2026-07-13T10:50:41.083254"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6560 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ac4581-ac08-4ca7-8570-cd432d33e9e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.4,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 trp \u0915\u0930\u0935\u093e\u0928\u0940 \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ac4581-ac08-4ca7-8570-cd432d33e9e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6560
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"461f4bca-3c9d-469d-9660-69071f39a435","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239446256","ivr_completed_at":"2026-07-13T10:50:41.083254"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6560 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ac4581-ac08-4ca7-8570-cd432d33e9e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":91,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 trp \u0915\u0930\u0935\u093e\u0928\u0940 \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ac4581-ac08-4ca7-8570-cd432d33e9e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6560
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"461f4bca-3c9d-469d-9660-69071f39a435","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918239446256","ivr_completed_at":"2026-07-13T10:50:41.083254"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 16:22:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6560 | status: completed | ivr_option: General Queries | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509598
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c5b90f3-0023-48ba-970e-577f091648e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4c5b90f3-0023-48ba-970e-577f091648e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:25:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6561 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c5b90f3-0023-48ba-970e-577f091648e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22d59299-3c30-4446-906c-f91c36bc925b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509598718","ivr_completed_at":"2026-07-13T10:55:44.646505"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6561 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c5b90f3-0023-48ba-970e-577f091648e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22d59299-3c30-4446-906c-f91c36bc925b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509598718","ivr_completed_at":"2026-07-13T10:55:44.646505"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:25:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6561 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.07,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 emergency hospital \u0939\u0948  hello\nassistant:  \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c5b90f3-0023-48ba-970e-577f091648e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22d59299-3c30-4446-906c-f91c36bc925b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509598718","ivr_completed_at":"2026-07-13T10:55:44.646505"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:26:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6561 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 emergency hospital \u0939\u0948  hello\nassistant:  \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c5b90f3-0023-48ba-970e-577f091648e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22d59299-3c30-4446-906c-f91c36bc925b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919509598718","ivr_completed_at":"2026-07-13T10:55:44.646505"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 16:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6561 | status: completed | ivr_option: General Queries | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c5b90f3-0023-48ba-970e-577f091648e6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":63.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919974792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6562 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:40:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6562 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694492
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d9da9ef-8eaa-44ba-adce-745efdd66950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1d9da9ef-8eaa-44ba-adce-745efdd66950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6563 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d9da9ef-8eaa-44ba-adce-745efdd66950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6563
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8eac94c9-9e6f-4221-af5f-444e9038d52c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694492789","ivr_completed_at":"2026-07-13T11:10:57.635756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6563 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d9da9ef-8eaa-44ba-adce-745efdd66950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6563
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8eac94c9-9e6f-4221-af5f-444e9038d52c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694492789","ivr_completed_at":"2026-07-13T11:10:57.635756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6563 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f9d5b215-386d-4b0d-b6a6-a8bdd4c1a039
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6562 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":35.4,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d9da9ef-8eaa-44ba-adce-745efdd66950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6563
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8eac94c9-9e6f-4221-af5f-444e9038d52c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694492789","ivr_completed_at":"2026-07-13T11:10:57.635756"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 16:44:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6563 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":219,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d9da9ef-8eaa-44ba-adce-745efdd66950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6563
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6563 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"89c9177f-9de8-4a1d-8f49-51a1b599b8d9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919974792129 HTTP:200 response:{"status":"queued","message":"done","execution_id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","run_id":"425f1355-e5b6-4acc-a597-ccd09c4c018e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/425f1355-e5b6-4acc-a597-ccd09c4c018e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 425f1355-e5b6-4acc-a597-ccd09c4c018e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6564 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/425f1355-e5b6-4acc-a597-ccd09c4c018e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6564
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6564 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/425f1355-e5b6-4acc-a597-ccd09c4c018e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6564
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 16:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6564 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 16:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:00:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:00:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:05:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:05:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:10:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:10:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:15:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:15:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:15:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:20:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:20:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:25:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:25:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:25:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:30:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2272d40-0175-4599-9ee7-92e6a0b8cc71","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2272d40-0175-4599-9ee7-92e6a0b8cc71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d2272d40-0175-4599-9ee7-92e6a0b8cc71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 17:38:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6565 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2272d40-0175-4599-9ee7-92e6a0b8cc71","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2272d40-0175-4599-9ee7-92e6a0b8cc71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6565
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"0ba71752-b833-4cb7-84d4-5fd5eed9b9be","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919413334226","ivr_completed_at":"2026-07-13T12:08:26.821007"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6565 | status: in-progress | ivr_option: Emergency | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2272d40-0175-4599-9ee7-92e6a0b8cc71","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2272d40-0175-4599-9ee7-92e6a0b8cc71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6565
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 17:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6565 | status: in-progress | ivr_option: Emergency | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 17:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2272d40-0175-4599-9ee7-92e6a0b8cc71","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.91,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser: \u092f\u0939 \u0905\u092a\u0928\u0947 end  \u092f\u0939 \u0905\u092a\u0928\u0947 nursery \u0915\u093e best \u0939\u094b \u0915\u094d\u092f\u093e\nassistant:  \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 17:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2272d40-0175-4599-9ee7-92e6a0b8cc71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 17:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 17:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6565
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 17:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6565 | status: call-disconnected | ivr_option: Emergency | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 17:39:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2272d40-0175-4599-9ee7-92e6a0b8cc71","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":60,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser: \u092f\u0939 \u0905\u092a\u0928\u0947 end  \u092f\u0939 \u0905\u092a\u0928\u0947 nursery \u0915\u093e best \u0939\u094b \u0915\u094d\u092f\u093e\nassistant:  \u092e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 17:39:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2272d40-0175-4599-9ee7-92e6a0b8cc71
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 17:39:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 17:39:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6565
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 17:39:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6565 | status: completed | ivr_option: Emergency | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 17:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1d9da9ef-8eaa-44ba-adce-745efdd66950","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":219.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37540a38-76d7-4abf-b205-f28f7c01143d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 37540a38-76d7-4abf-b205-f28f7c01143d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 18:07:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6566 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37540a38-76d7-4abf-b205-f28f7c01143d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6566
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8edc0467-6d22-45d0-9b3d-7b92e72dc5f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694088125","ivr_completed_at":"2026-07-13T12:37:55.112994"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6566 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37540a38-76d7-4abf-b205-f28f7c01143d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6566
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8edc0467-6d22-45d0-9b3d-7b92e72dc5f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694088125","ivr_completed_at":"2026-07-13T12:37:55.112994"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 18:07:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6566 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment book \u0915\u0930\u0928\u093e \u0939\u0948 \u0914\u0930 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37540a38-76d7-4abf-b205-f28f7c01143d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6566
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8edc0467-6d22-45d0-9b3d-7b92e72dc5f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694088125","ivr_completed_at":"2026-07-13T12:37:55.112994"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 18:09:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6566 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 18:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":120,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  appointment book \u0915\u0930\u0928\u093e \u0939\u0948 \u0914\u0930 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 18:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37540a38-76d7-4abf-b205-f28f7c01143d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 18:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 18:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6566
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 18:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6566 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 18:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"37540a38-76d7-4abf-b205-f28f7c01143d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413434
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4df04804-3e16-4e4f-b224-d6d6e4912e4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4df04804-3e16-4e4f-b224-d6d6e4912e4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 19:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6567 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4df04804-3e16-4e4f-b224-d6d6e4912e4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6567
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb43cb23-7efa-48a0-ab76-11e4fc40fb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413434880","ivr_completed_at":"2026-07-13T13:34:48.908152"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6567 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4df04804-3e16-4e4f-b224-d6d6e4912e4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6567
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb43cb23-7efa-48a0-ab76-11e4fc40fb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413434880","ivr_completed_at":"2026-07-13T13:34:48.908152"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6567 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:06:08 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'CT Scan' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1815
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.44,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0905\u092a\u0928\u093e hospital rgss \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4df04804-3e16-4e4f-b224-d6d6e4912e4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6567
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb43cb23-7efa-48a0-ab76-11e4fc40fb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413434880","ivr_completed_at":"2026-07-13T13:34:48.908152"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6567 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":156,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0905\u092a\u0928\u093e hospital rgss \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4df04804-3e16-4e4f-b224-d6d6e4912e4e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6567
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fb43cb23-7efa-48a0-ab76-11e4fc40fb6f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413434880","ivr_completed_at":"2026-07-13T13:34:48.908152"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 19:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6567 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4df04804-3e16-4e4f-b224-d6d6e4912e4e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":156.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917976170
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d426c461-abaa-49a8-8c39-f2100350ba32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d426c461-abaa-49a8-8c39-f2100350ba32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 19:14:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6568 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d426c461-abaa-49a8-8c39-f2100350ba32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6568
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f7bbb79-7385-4a7e-9e34-7f2b45284be2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976170430","ivr_completed_at":"2026-07-13T13:45:06.282012"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6568 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d426c461-abaa-49a8-8c39-f2100350ba32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6568
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f7bbb79-7385-4a7e-9e34-7f2b45284be2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976170430","ivr_completed_at":"2026-07-13T13:45:06.282012"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6568 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 ent doctor \u0915\u093e appointment \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d426c461-abaa-49a8-8c39-f2100350ba32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6568
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f7bbb79-7385-4a7e-9e34-7f2b45284be2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976170430","ivr_completed_at":"2026-07-13T13:45:06.282012"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:15:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6568 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 ent doctor \u0915\u093e appointment \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d426c461-abaa-49a8-8c39-f2100350ba32
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6568
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7f7bbb79-7385-4a7e-9e34-7f2b45284be2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976170430","ivr_completed_at":"2026-07-13T13:45:06.282012"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 19:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6568 | status: completed | ivr_option: General Queries | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d426c461-abaa-49a8-8c39-f2100350ba32","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":41.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dc12de8-8137-4a05-9be5-4c0e8d8dc16a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8dc12de8-8137-4a05-9be5-4c0e8d8dc16a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 19:44:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6569 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dc12de8-8137-4a05-9be5-4c0e8d8dc16a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6569
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdb80d86-2794-4c00-9921-2515dba7669d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413178881","ivr_completed_at":"2026-07-13T14:15:00.134721"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6569 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dc12de8-8137-4a05-9be5-4c0e8d8dc16a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6569
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdb80d86-2794-4c00-9921-2515dba7669d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413178881","ivr_completed_at":"2026-07-13T14:15:00.134721"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6569 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0930\u093e\u0924 \u092e\u0947\u0902\nuser:  x ray \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dc12de8-8137-4a05-9be5-4c0e8d8dc16a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6569
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdb80d86-2794-4c00-9921-2515dba7669d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413178881","ivr_completed_at":"2026-07-13T14:15:00.134721"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6569 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":98,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0930\u093e\u0924 \u092e\u0947\u0902\nuser:  x ray \u0915\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 19:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dc12de8-8137-4a05-9be5-4c0e8d8dc16a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 19:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 19:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6569
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 19:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdb80d86-2794-4c00-9921-2515dba7669d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413178881","ivr_completed_at":"2026-07-13T14:15:00.134721"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 19:46:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 19:46:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 19:46:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6569 | status: completed | ivr_option: General Queries | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 19:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:50:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:50:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:55:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:55:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 19:55:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 20:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"425f1355-e5b6-4acc-a597-ccd09c4c018e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8dc12de8-8137-4a05-9be5-4c0e8d8dc16a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":98.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23fe9175-6803-45ef-9300-b0aedf852bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919664147
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23fe9175-6803-45ef-9300-b0aedf852bb2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 23fe9175-6803-45ef-9300-b0aedf852bb2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:25:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6570 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23fe9175-6803-45ef-9300-b0aedf852bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23fe9175-6803-45ef-9300-b0aedf852bb2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6570
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:25:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6570 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1815aa9e-8f74-4de3-ad61-f8c705762c36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1815aa9e-8f74-4de3-ad61-f8c705762c36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1815aa9e-8f74-4de3-ad61-f8c705762c36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6571 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23fe9175-6803-45ef-9300-b0aedf852bb2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23fe9175-6803-45ef-9300-b0aedf852bb2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6570
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:25:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6570 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1815aa9e-8f74-4de3-ad61-f8c705762c36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1815aa9e-8f74-4de3-ad61-f8c705762c36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4199a0bd-8890-4f70-bf84-a2f2a95c5a32","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014571722","ivr_completed_at":"2026-07-13T15:56:12.404063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 21:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6571 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1815aa9e-8f74-4de3-ad61-f8c705762c36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1815aa9e-8f74-4de3-ad61-f8c705762c36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4199a0bd-8890-4f70-bf84-a2f2a95c5a32","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014571722","ivr_completed_at":"2026-07-13T15:56:12.404063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 21:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6571 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1815aa9e-8f74-4de3-ad61-f8c705762c36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":126,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u090f\u0915 injection \u0932\u0917\u0935\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1815aa9e-8f74-4de3-ad61-f8c705762c36
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4199a0bd-8890-4f70-bf84-a2f2a95c5a32","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014571722","ivr_completed_at":"2026-07-13T15:56:12.404063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 21:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6571 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919664147802 HTTP:200 response:{"status":"queued","message":"done","execution_id":"9d77787a-f996-4dce-9acb-78ff8e5af343","run_id":"9d77787a-f996-4dce-9acb-78ff8e5af343"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d77787a-f996-4dce-9acb-78ff8e5af343
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9d77787a-f996-4dce-9acb-78ff8e5af343
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664147802"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6572 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d77787a-f996-4dce-9acb-78ff8e5af343
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6572
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664147802"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6572 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1815aa9e-8f74-4de3-ad61-f8c705762c36","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d77787a-f996-4dce-9acb-78ff8e5af343
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6572
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664147802"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6572 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.07,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d77787a-f996-4dce-9acb-78ff8e5af343
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6572
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664147802"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 21:30:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6572 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":5,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d77787a-f996-4dce-9acb-78ff8e5af343
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6572
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664147802"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 21:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6572 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209365
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f0e87c7-aef3-4342-9bba-d0c54de341a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6f0e87c7-aef3-4342-9bba-d0c54de341a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 21:31:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6573 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f0e87c7-aef3-4342-9bba-d0c54de341a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6573
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e05403c-e841-4d20-80e8-0ca4df85712a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209365166","ivr_completed_at":"2026-07-13T16:01:36.689001"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6573 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f0e87c7-aef3-4342-9bba-d0c54de341a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6573
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e05403c-e841-4d20-80e8-0ca4df85712a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209365166","ivr_completed_at":"2026-07-13T16:01:36.689001"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 21:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6573 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:31:54 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: 'कल', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-13 21:31:54 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-13 21:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-13 21:32:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'कल', preferred_time: '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-13 21:32:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-13 21:32:47 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-13 21:32:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-13 21:32:47 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:30 PM' → '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-13 21:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Krishna Jarwal', phone: '8209365166', doctor_id: 2, date: '2026-07-14', time: '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-13 21:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:30 PM' → '12:30 PM' → '12:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-13 21:33:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-CD82D2 — Krishna Jarwal with Dr. Saumya Mathur on 2026-07-14 at 12:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-13 21:33:06 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-CD82D2</span> — Dr. Saumya Mathur on 14 Jul 12:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0925\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f0e87c7-aef3-4342-9bba-d0c54de341a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6573
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e05403c-e841-4d20-80e8-0ca4df85712a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209365166","ivr_completed_at":"2026-07-13T16:01:36.689001"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-CD82D2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 21:33:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6573 | status: call-disconnected | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":141,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0925\u0941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 21:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f0e87c7-aef3-4342-9bba-d0c54de341a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 21:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 21:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6573
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 21:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6573 | status: completed | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 21:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 21:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:00:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:00:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:00:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:00:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:00:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9d77787a-f996-4dce-9acb-78ff8e5af343","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":5.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6f0e87c7-aef3-4342-9bba-d0c54de341a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b61fd6b2-2276-4b54-b6cf-ac9747d7e90b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209365
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b61fd6b2-2276-4b54-b6cf-ac9747d7e90b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b61fd6b2-2276-4b54-b6cf-ac9747d7e90b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-CD82D2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-13 22:28:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6574 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b61fd6b2-2276-4b54-b6cf-ac9747d7e90b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b61fd6b2-2276-4b54-b6cf-ac9747d7e90b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6574
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:28:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6574 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b61fd6b2-2276-4b54-b6cf-ac9747d7e90b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b61fd6b2-2276-4b54-b6cf-ac9747d7e90b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6574
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:28:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6574 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209365166 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da","run_id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209365166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6575 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6575
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209365166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6575 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b61fd6b2-2276-4b54-b6cf-ac9747d7e90b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6575
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209365166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6575 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014097
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:33:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6576 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:34:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6576 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014097
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a693c2f-bf1e-45ad-8682-9f09228968fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3a693c2f-bf1e-45ad-8682-9f09228968fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6577 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a693c2f-bf1e-45ad-8682-9f09228968fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6577
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b297f8bc-e839-4520-b52e-323f2bca5abf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014097322","ivr_completed_at":"2026-07-13T17:04:36.946149"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6577 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a693c2f-bf1e-45ad-8682-9f09228968fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6577
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b297f8bc-e839-4520-b52e-323f2bca5abf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014097322","ivr_completed_at":"2026-07-13T17:04:36.946149"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 22:34:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6577 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6576 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d0914bb5-387d-4a11-a9c3-c8eb6fb0b0da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c0092639-cb3f-49fa-8f5c-0e2b1e06f2b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.65,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a693c2f-bf1e-45ad-8682-9f09228968fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6577
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b297f8bc-e839-4520-b52e-323f2bca5abf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014097322","ivr_completed_at":"2026-07-13T17:04:36.946149"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 22:35:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6577 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a693c2f-bf1e-45ad-8682-9f09228968fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6577
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b297f8bc-e839-4520-b52e-323f2bca5abf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014097322","ivr_completed_at":"2026-07-13T17:04:36.946149"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-13 22:35:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6577 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917014097322 HTTP:200 response:{"status":"queued","message":"done","execution_id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","run_id":"63054be0-b2ee-4936-867d-7a625c3aa1eb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63054be0-b2ee-4936-867d-7a625c3aa1eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 63054be0-b2ee-4936-867d-7a625c3aa1eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6578 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63054be0-b2ee-4936-867d-7a625c3aa1eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6578 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63054be0-b2ee-4936-867d-7a625c3aa1eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-13 22:40:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6578 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.75,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63054be0-b2ee-4936-867d-7a625c3aa1eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 22:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6578 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63054be0-b2ee-4936-867d-7a625c3aa1eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6578
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-13 22:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6578 | status: completed | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-13 22:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 22:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:35:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"63054be0-b2ee-4936-867d-7a625c3aa1eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-13 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:00:42 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209365166 HTTP:200 response:{"status":"queued","message":"done","execution_id":"9faea93c-6d58-4aaf-bff9-81a5ee6cb906","run_id":"9faea93c-6d58-4aaf-bff9-81a5ee6cb906"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 00:00:43 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917014097322 HTTP:200 response:{"status":"queued","message":"done","execution_id":"800a1cd1-6850-4a48-8573-506500535083","run_id":"800a1cd1-6850-4a48-8573-506500535083"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/800a1cd1-6850-4a48-8573-506500535083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 800a1cd1-6850-4a48-8573-506500535083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6579 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9faea93c-6d58-4aaf-bff9-81a5ee6cb906","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9faea93c-6d58-4aaf-bff9-81a5ee6cb906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9faea93c-6d58-4aaf-bff9-81a5ee6cb906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209365166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6580 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9faea93c-6d58-4aaf-bff9-81a5ee6cb906","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9faea93c-6d58-4aaf-bff9-81a5ee6cb906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6580
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209365166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 00:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6580 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/800a1cd1-6850-4a48-8573-506500535083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6579
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 00:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6579 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:00:43 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:00:44 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:00:48 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:00:49 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:00:50 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/800a1cd1-6850-4a48-8573-506500535083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6579
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 00:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:00:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 00:00:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6579 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9faea93c-6d58-4aaf-bff9-81a5ee6cb906","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9faea93c-6d58-4aaf-bff9-81a5ee6cb906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6580
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209365166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 00:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6580 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.09,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/800a1cd1-6850-4a48-8573-506500535083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6579
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 00:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6579 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":6,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/800a1cd1-6850-4a48-8573-506500535083
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6579
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917014097322"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 00:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6579 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:40:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:40:46 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:40:50 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:40:51 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:40:52 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 00:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 01:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 02:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 03:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:50:40 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:50:41 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:50:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:50:46 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:50:48 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 04:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 05:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3a693c2f-bf1e-45ad-8682-9f09228968fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7b58201-b7a4-4c63-82b7-bdb560e380cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928035
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7b58201-b7a4-4c63-82b7-bdb560e380cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f7b58201-b7a4-4c63-82b7-bdb560e380cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6581 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7b58201-b7a4-4c63-82b7-bdb560e380cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7b58201-b7a4-4c63-82b7-bdb560e380cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"819d89cc-c475-4622-8b8b-faa59002b3de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928035634","ivr_completed_at":"2026-07-14T00:49:17.057162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6581 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7b58201-b7a4-4c63-82b7-bdb560e380cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7b58201-b7a4-4c63-82b7-bdb560e380cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"819d89cc-c475-4622-8b8b-faa59002b3de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928035634","ivr_completed_at":"2026-07-14T00:49:17.057162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 06:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6581 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7b58201-b7a4-4c63-82b7-bdb560e380cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.05,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0906\u092a\u0915\u0947 \u092f\u0939\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7b58201-b7a4-4c63-82b7-bdb560e380cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"819d89cc-c475-4622-8b8b-faa59002b3de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928035634","ivr_completed_at":"2026-07-14T00:49:17.057162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 06:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6581 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"800a1cd1-6850-4a48-8573-506500535083","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f7b58201-b7a4-4c63-82b7-bdb560e380cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":7.05,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7b58201-b7a4-4c63-82b7-bdb560e380cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":63,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7b58201-b7a4-4c63-82b7-bdb560e380cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6581
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"819d89cc-c475-4622-8b8b-faa59002b3de","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928035634","ivr_completed_at":"2026-07-14T00:49:17.057162"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 06:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6581 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917230994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6235987b-6aa1-4ade-8c22-8f229ebfcc6d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6235987b-6aa1-4ade-8c22-8f229ebfcc6d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6582 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6235987b-6aa1-4ade-8c22-8f229ebfcc6d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6582
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:28:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6582 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6235987b-6aa1-4ade-8c22-8f229ebfcc6d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6582
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6582 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917230994455 HTTP:200 response:{"status":"queued","message":"done","execution_id":"facbcf6a-fbd5-4337-827c-22290fe92a27","run_id":"facbcf6a-fbd5-4337-827c-22290fe92a27"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/facbcf6a-fbd5-4337-827c-22290fe92a27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: facbcf6a-fbd5-4337-827c-22290fe92a27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230994455"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6583 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/facbcf6a-fbd5-4337-827c-22290fe92a27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6583
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230994455"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6583 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/facbcf6a-fbd5-4337-827c-22290fe92a27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6583
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230994455"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 06:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6583 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 06:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 06:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6235987b-6aa1-4ade-8c22-8f229ebfcc6d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49c42dd-6532-44e6-828e-bd978603eea5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917217604
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49c42dd-6532-44e6-828e-bd978603eea5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c49c42dd-6532-44e6-828e-bd978603eea5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6584 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49c42dd-6532-44e6-828e-bd978603eea5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49c42dd-6532-44e6-828e-bd978603eea5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6584
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:13:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6584 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917217604
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6585 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e04cda2-e7d3-4f95-b449-71472cfb24f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917217604273","ivr_completed_at":"2026-07-14T01:44:02.109866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6585 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e04cda2-e7d3-4f95-b449-71472cfb24f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917217604273","ivr_completed_at":"2026-07-14T01:44:02.109866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 07:14:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6585 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c49c42dd-6532-44e6-828e-bd978603eea5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c49c42dd-6532-44e6-828e-bd978603eea5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6584
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:14:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6584 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.48,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 hospital \u092e\u0947\u0902 gastroenterolog
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e04cda2-e7d3-4f95-b449-71472cfb24f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917217604273","ivr_completed_at":"2026-07-14T01:44:02.109866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 07:14:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6585 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":37,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 hospital \u092e\u0947\u0902 gastroenterologis
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e04cda2-e7d3-4f95-b449-71472cfb24f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917217604273","ivr_completed_at":"2026-07-14T01:44:02.109866"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 07:14:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6585 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"facbcf6a-fbd5-4337-827c-22290fe92a27","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:25:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917217604273 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4f9c49df-c398-44cd-a946-955f5299df3a","run_id":"4f9c49df-c398-44cd-a946-955f5299df3a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f9c49df-c398-44cd-a946-955f5299df3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4f9c49df-c398-44cd-a946-955f5299df3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917217604273"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6586 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f9c49df-c398-44cd-a946-955f5299df3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917217604273"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6586 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f9c49df-c398-44cd-a946-955f5299df3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917217604273"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 07:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6586 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.17,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f9c49df-c398-44cd-a946-955f5299df3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917217604273"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 07:30:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6586 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":12,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f9c49df-c398-44cd-a946-955f5299df3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6586
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917217604273"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 07:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6586 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 07:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 07:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"33dbb96c-6d2e-48ca-92b3-ef88bb2efa2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":37.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/449432e6-ce08-4331-828b-c7e076a241df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 449432e6-ce08-4331-828b-c7e076a241df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 08:21:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6587 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/449432e6-ce08-4331-828b-c7e076a241df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6587
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c3ed14e-bda0-4f99-84f7-093531c60dd1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357024997","ivr_completed_at":"2026-07-14T02:51:54.435317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 08:21:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6587 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/449432e6-ce08-4331-828b-c7e076a241df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6587
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c3ed14e-bda0-4f99-84f7-093531c60dd1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357024997","ivr_completed_at":"2026-07-14T02:51:54.435317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 08:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6587 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.34,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a \u0924\u094b hospital \u092e\u0947\u0902 \u0906\u0920 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/449432e6-ce08-4331-828b-c7e076a241df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6587
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c3ed14e-bda0-4f99-84f7-093531c60dd1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357024997","ivr_completed_at":"2026-07-14T02:51:54.435317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 08:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6587 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":78,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a \u0924\u094b hospital \u092e\u0947\u0902 \u0906\u0920 \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/449432e6-ce08-4331-828b-c7e076a241df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6587
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3c3ed14e-bda0-4f99-84f7-093531c60dd1","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917357024997","ivr_completed_at":"2026-07-14T02:51:54.435317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 08:23:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6587 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 08:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:35:34 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:35:35 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:35:40 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:35:40 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:35:42 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:50:31 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:50:32 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:50:36 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:50:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:50:38 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 08:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"449432e6-ce08-4331-828b-c7e076a241df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bec1753-b954-4806-990e-f8a75ff53121","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919001283
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bec1753-b954-4806-990e-f8a75ff53121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5bec1753-b954-4806-990e-f8a75ff53121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6588 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bec1753-b954-4806-990e-f8a75ff53121","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bec1753-b954-4806-990e-f8a75ff53121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6588
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4208f5ed-7cfe-48af-b397-5a8cbb7bcf17","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001283529","ivr_completed_at":"2026-07-14T03:40:53.858031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6588 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bec1753-b954-4806-990e-f8a75ff53121","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bec1753-b954-4806-990e-f8a75ff53121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6588
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4208f5ed-7cfe-48af-b397-5a8cbb7bcf17","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001283529","ivr_completed_at":"2026-07-14T03:40:53.858031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:10:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6588 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bec1753-b954-4806-990e-f8a75ff53121","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.93,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bec1753-b954-4806-990e-f8a75ff53121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6588
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4208f5ed-7cfe-48af-b397-5a8cbb7bcf17","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919001283529","ivr_completed_at":"2026-07-14T03:40:53.858031"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:11:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6588 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bec1753-b954-4806-990e-f8a75ff53121","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bec1753-b954-4806-990e-f8a75ff53121
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6588
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:11:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6588 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5bec1753-b954-4806-990e-f8a75ff53121","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1754453-4b03-4b09-8942-1a5c59280443","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919087774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1754453-4b03-4b09-8942-1a5c59280443
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c1754453-4b03-4b09-8942-1a5c59280443
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:15:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6589 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1754453-4b03-4b09-8942-1a5c59280443","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1754453-4b03-4b09-8942-1a5c59280443
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6589
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9c1248c-9bd7-4d07-bb29-bcf3a481c3fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:46:08.024675"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6589 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1754453-4b03-4b09-8942-1a5c59280443","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1754453-4b03-4b09-8942-1a5c59280443
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6589
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9c1248c-9bd7-4d07-bb29-bcf3a481c3fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:46:08.024675"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6589 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Aditya Agarwal', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:16:33 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Aditya Agarwal</span>" → Dr. Aditya Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 10, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1f592208-49f5-493f-b0f8-c10241a81bd1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919087774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1f592208-49f5-493f-b0f8-c10241a81bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1f592208-49f5-493f-b0f8-c10241a81bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6590 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1f592208-49f5-493f-b0f8-c10241a81bd1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1f592208-49f5-493f-b0f8-c10241a81bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6590
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc9f4a7f-49e7-4422-9b08-204d121fdffb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:48:02.690028"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:18:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6590 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1f592208-49f5-493f-b0f8-c10241a81bd1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1f592208-49f5-493f-b0f8-c10241a81bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6590
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc9f4a7f-49e7-4422-9b08-204d121fdffb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:48:02.690028"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6590 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1754453-4b03-4b09-8942-1a5c59280443","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1754453-4b03-4b09-8942-1a5c59280443
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6589
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9c1248c-9bd7-4d07-bb29-bcf3a481c3fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:46:08.024675"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6589 | status: call-disconnected | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1754453-4b03-4b09-8942-1a5c59280443","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":119,"total_cost":12,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1754453-4b03-4b09-8942-1a5c59280443
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6589
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d9c1248c-9bd7-4d07-bb29-bcf3a481c3fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:46:08.024675"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:18:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6589 | status: completed | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:18:28 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Aditya Agarwal', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:18:28 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Aditya Agarwal</span>" → Dr. Aditya Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 10, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 09:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Aditya Agarwal', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 09:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 09:19:06 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Aditya Agarwal</span>" → Dr. Aditya Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 09:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Aditya Agarwal' → 1 found: Dr. Aditya Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 09:19:06 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 09:19:17 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Purushottam Sharma', phone: '9087774258', doctor_id: 10, date: '2026-07-14', time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 09:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:00 PM' → '2:00 PM' → '14:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 09:19:18 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-14 09:19:18 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-F9276C — Purushottam Sharma with Dr. Aditya Agarwal on 2026-07-14 at 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 09:19:18 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-F9276C</span> — Dr. Aditya Agarwal on 14 Jul 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1f592208-49f5-493f-b0f8-c10241a81bd1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":17.46,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  on appointment book \u0915\u0930\u0928\u093e \u0939\u0948\nassistan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1f592208-49f5-493f-b0f8-c10241a81bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6590
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fc9f4a7f-49e7-4422-9b08-204d121fdffb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919087774258","ivr_completed_at":"2026-07-14T03:48:02.690028"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-F9276C
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 09:19:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6590 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1f592208-49f5-493f-b0f8-c10241a81bd1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":123,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  on appointment book \u0915\u0930\u0928\u093e \u0939\u0948\nassistant
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1f592208-49f5-493f-b0f8-c10241a81bd1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6590
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6590 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1f592208-49f5-493f-b0f8-c10241a81bd1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":123.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30b4aa0e-1885-4697-961f-0520e988c509","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828291
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/30b4aa0e-1885-4697-961f-0520e988c509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 30b4aa0e-1885-4697-961f-0520e988c509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6591 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30b4aa0e-1885-4697-961f-0520e988c509","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/30b4aa0e-1885-4697-961f-0520e988c509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6591
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3da10934-0f9b-48f0-babf-0461c91ba8d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828291501","ivr_completed_at":"2026-07-14T03:51:10.861420"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6591 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30b4aa0e-1885-4697-961f-0520e988c509","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/30b4aa0e-1885-4697-961f-0520e988c509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6591
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3da10934-0f9b-48f0-babf-0461c91ba8d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828291501","ivr_completed_at":"2026-07-14T03:51:10.861420"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:21:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6591 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:21:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:21:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:21:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30b4aa0e-1885-4697-961f-0520e988c509","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.1,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u092a\u0941\u091b \u0930\u0939\u093e \u0925\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/30b4aa0e-1885-4697-961f-0520e988c509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6591
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3da10934-0f9b-48f0-babf-0461c91ba8d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828291501","ivr_completed_at":"2026-07-14T03:51:10.861420"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:22:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6591 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"30b4aa0e-1885-4697-961f-0520e988c509","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":110,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u092a\u0941\u091b \u0930\u0939\u093e \u0925\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/30b4aa0e-1885-4697-961f-0520e988c509
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6591
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6591 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"30b4aa0e-1885-4697-961f-0520e988c509","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3fe6ded2-9a5a-440e-bfc7-7e9060dcd043","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917357696
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3fe6ded2-9a5a-440e-bfc7-7e9060dcd043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3fe6ded2-9a5a-440e-bfc7-7e9060dcd043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:29:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6592 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3fe6ded2-9a5a-440e-bfc7-7e9060dcd043","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3fe6ded2-9a5a-440e-bfc7-7e9060dcd043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6592
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:29:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6592 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3fe6ded2-9a5a-440e-bfc7-7e9060dcd043","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3fe6ded2-9a5a-440e-bfc7-7e9060dcd043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6592
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6592 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c965d0d-cdcb-4f56-9595-8ea729975c2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919950188
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c965d0d-cdcb-4f56-9595-8ea729975c2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4c965d0d-cdcb-4f56-9595-8ea729975c2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:31:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6593 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c965d0d-cdcb-4f56-9595-8ea729975c2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c965d0d-cdcb-4f56-9595-8ea729975c2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed110677-1efa-48a8-9c58-410b7b727fe4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950188993","ivr_completed_at":"2026-07-14T04:01:26.659833"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6593 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c965d0d-cdcb-4f56-9595-8ea729975c2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c965d0d-cdcb-4f56-9595-8ea729975c2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed110677-1efa-48a8-9c58-410b7b727fe4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950188993","ivr_completed_at":"2026-07-14T04:01:26.659833"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:31:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6593 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c965d0d-cdcb-4f56-9595-8ea729975c2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nuser:  \u0905\u092d\u0940 doctor \u0915\u093f\u0938 time \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c965d0d-cdcb-4f56-9595-8ea729975c2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed110677-1efa-48a8-9c58-410b7b727fe4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950188993","ivr_completed_at":"2026-07-14T04:01:26.659833"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:32:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6593 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4c965d0d-cdcb-4f56-9595-8ea729975c2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":55,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nuser:  \u0905\u092d\u0940 doctor \u0915\u093f\u0938 time \u092a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4c965d0d-cdcb-4f56-9595-8ea729975c2e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ed110677-1efa-48a8-9c58-410b7b727fe4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919950188993","ivr_completed_at":"2026-07-14T04:01:26.659833"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6593 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4f9c49df-c398-44cd-a946-955f5299df3a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4c965d0d-cdcb-4f56-9595-8ea729975c2e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":55.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/de896e36-a931-403f-a9a0-88f997af8504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: de896e36-a931-403f-a9a0-88f997af8504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:36:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6594 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/de896e36-a931-403f-a9a0-88f997af8504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6594
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"467adcf7-31ee-4a61-a107-691addc8bda0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414932857","ivr_completed_at":"2026-07-14T04:06:40.457168"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6594 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/de896e36-a931-403f-a9a0-88f997af8504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6594
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"467adcf7-31ee-4a61-a107-691addc8bda0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414932857","ivr_completed_at":"2026-07-14T04:06:40.457168"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:36:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6594 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:37:09 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:37:09 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:37:09 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 09:38:03 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-14', day: 'Tuesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.42,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092f\u0939 \u0939\u0948 doctor\nassistant:  \u091c\u093c\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/de896e36-a931-403f-a9a0-88f997af8504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6594
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"467adcf7-31ee-4a61-a107-691addc8bda0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414932857","ivr_completed_at":"2026-07-14T04:06:40.457168"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:39:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6594 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":164,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092f\u0939 \u0939\u0948 doctor\nassistant:  \u091c\u093c\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/de896e36-a931-403f-a9a0-88f997af8504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6594
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6594 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917357696193 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ee05047e-6582-47cf-b604-d12f31f6ce50","run_id":"ee05047e-6582-47cf-b604-d12f31f6ce50"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 09:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":164.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ee05047e-6582-47cf-b604-d12f31f6ce50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6595
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357696193"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6595 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ee05047e-6582-47cf-b604-d12f31f6ce50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6595
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357696193"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6595 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ee05047e-6582-47cf-b604-d12f31f6ce50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6595
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357696193"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6595 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.4,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ee05047e-6582-47cf-b604-d12f31f6ce50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6595
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357696193"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 09:41:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6595 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ee05047e-6582-47cf-b604-d12f31f6ce50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6595
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:41:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917357696193"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 09:41:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6595 | status: completed | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":164.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"de896e36-a931-403f-a9a0-88f997af8504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":164.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab597e39-2ca8-4573-a8a3-f71cdc571fdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918310387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab597e39-2ca8-4573-a8a3-f71cdc571fdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ab597e39-2ca8-4573-a8a3-f71cdc571fdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6596 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab597e39-2ca8-4573-a8a3-f71cdc571fdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab597e39-2ca8-4573-a8a3-f71cdc571fdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6596
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f57070d7-457c-443c-87f4-d4bba3f09f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918310387216","ivr_completed_at":"2026-07-14T04:24:36.431763"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6596 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab597e39-2ca8-4573-a8a3-f71cdc571fdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab597e39-2ca8-4573-a8a3-f71cdc571fdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6596
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f57070d7-457c-443c-87f4-d4bba3f09f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918310387216","ivr_completed_at":"2026-07-14T04:24:36.431763"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6596 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ab597e39-2ca8-4573-a8a3-f71cdc571fdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 09:55:16 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Baaton', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:55:16 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Baaton</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab597e39-2ca8-4573-a8a3-f71cdc571fdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u0915\u094b\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab597e39-2ca8-4573-a8a3-f71cdc571fdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6596
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f57070d7-457c-443c-87f4-d4bba3f09f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918310387216","ivr_completed_at":"2026-07-14T04:24:36.431763"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:55:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6596 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab597e39-2ca8-4573-a8a3-f71cdc571fdf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":99,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u0915\u094b\u0908 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab597e39-2ca8-4573-a8a3-f71cdc571fdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6596
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f57070d7-457c-443c-87f4-d4bba3f09f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918310387216","ivr_completed_at":"2026-07-14T04:24:36.431763"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:56:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6596 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918386840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cbb99091-1a9c-452e-8c36-430173587aeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cbb99091-1a9c-452e-8c36-430173587aeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 09:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6597 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cbb99091-1a9c-452e-8c36-430173587aeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6597
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a205cc94-197d-4efc-9241-73156e7d4d64","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918386840660","ivr_completed_at":"2026-07-14T04:28:00.651113"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6597 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cbb99091-1a9c-452e-8c36-430173587aeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6597
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a205cc94-197d-4efc-9241-73156e7d4d64","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918386840660","ivr_completed_at":"2026-07-14T04:28:00.651113"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:58:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6597 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 09:58:36 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:58:36 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:58:36 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 09:59:01 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-14', day: 'Tuesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-14 09:59:05 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-14', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 09:59:05 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 09:59:05 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cbb99091-1a9c-452e-8c36-430173587aeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6597
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a205cc94-197d-4efc-9241-73156e7d4d64","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918386840660","ivr_completed_at":"2026-07-14T04:28:00.651113"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 09:59:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6597 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":14.21,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":114,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cbb99091-1a9c-452e-8c36-430173587aeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6597
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6597 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:08:26 [223.181.42.161][9][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-14 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"cbb99091-1a9c-452e-8c36-430173587aeb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":114.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6295967-b583-4612-809a-64247e8f988e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6295967-b583-4612-809a-64247e8f988e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d6295967-b583-4612-809a-64247e8f988e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:21:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6598 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6295967-b583-4612-809a-64247e8f988e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6295967-b583-4612-809a-64247e8f988e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6598
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0efea46a-6ebd-4443-9a56-a18b989d50c7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:51:52.094454"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6598 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6295967-b583-4612-809a-64247e8f988e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6295967-b583-4612-809a-64247e8f988e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6598
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0efea46a-6ebd-4443-9a56-a18b989d50c7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:51:52.094454"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:21:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6598 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:22:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:22:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:22:57 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-14', day: 'Tuesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-14 10:23:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज', preferred_time: '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 10:23:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 10:23:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 10:23:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 10:23:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:30 PM' → '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 10:23:48 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Rajesh', phone: '8952049345', doctor_id: 2, date: '2026-07-14', time: '1:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 10:23:48 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:30 PM' → '1:30 PM' → '13:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 10:23:49 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-894736 — Rajesh with Dr. Saumya Mathur on 2026-07-14 at 1:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 10:23:49 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-894736</span> — Dr. Saumya Mathur on 14 Jul 1:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6295967-b583-4612-809a-64247e8f988e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.07,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0941\u091d\u0947 problem \u0906 \u091a\u0941\u0915\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6295967-b583-4612-809a-64247e8f988e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6598
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0efea46a-6ebd-4443-9a56-a18b989d50c7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:51:52.094454"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-894736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:24:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6598 | status: call-disconnected | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d6295967-b583-4612-809a-64247e8f988e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":141,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u092e\u0941\u091d\u0947 problem \u0906 \u091a\u0941\u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d6295967-b583-4612-809a-64247e8f988e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6598
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6598 | status: completed | ivr_option: Appointment Booking | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fd717f5-cb3f-4306-82a6-880a707bd0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fd717f5-cb3f-4306-82a6-880a707bd0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7fd717f5-cb3f-4306-82a6-880a707bd0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-894736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:24:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6599 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fd717f5-cb3f-4306-82a6-880a707bd0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fd717f5-cb3f-4306-82a6-880a707bd0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6599
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"31f20de3-52b0-4348-bcce-a42dbaeed2f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:54:23.293975"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6599 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fd717f5-cb3f-4306-82a6-880a707bd0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fd717f5-cb3f-4306-82a6-880a707bd0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6599
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"31f20de3-52b0-4348-bcce-a42dbaeed2f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:54:23.293975"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:24:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6599 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fd717f5-cb3f-4306-82a6-880a707bd0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fd717f5-cb3f-4306-82a6-880a707bd0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6599
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"31f20de3-52b0-4348-bcce-a42dbaeed2f6","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:54:23.293975"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:24:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6599 | status: call-disconnected | ivr_option: Appointment Booking | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35be8e7d-987b-4424-853a-7bf74f69952a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35be8e7d-987b-4424-853a-7bf74f69952a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-894736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6600 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:24:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fd717f5-cb3f-4306-82a6-880a707bd0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":32,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:24:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fd717f5-cb3f-4306-82a6-880a707bd0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:24:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:24:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6599
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:24:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6599 | status: completed | ivr_option: Appointment Booking | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35be8e7d-987b-4424-853a-7bf74f69952a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85e20ebe-4d38-4fc0-a348-91ffe899441d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:55:06.819976"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6600 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35be8e7d-987b-4424-853a-7bf74f69952a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85e20ebe-4d38-4fc0-a348-91ffe899441d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:55:06.819976"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:25:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6600 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:25:30 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:25:30 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:25:30 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:25:52 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-14', day: 'Tuesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-14 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज', preferred_time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 10:26:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:30 AM' → '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":17.66,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0915\u0940 assignment book \u0915\u0930\u093e\u0928\u0940 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35be8e7d-987b-4424-853a-7bf74f69952a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85e20ebe-4d38-4fc0-a348-91ffe899441d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T04:55:06.819976"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6600 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:27:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":117,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0915\u0940 assignment book \u0915\u0930\u093e\u0928\u0940 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:27:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35be8e7d-987b-4424-853a-7bf74f69952a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:27:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:27:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6600
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:27:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6600 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35be8e7d-987b-4424-853a-7bf74f69952a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":117.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb9ef7cd-f028-4699-bf24-cf95702fab52","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb9ef7cd-f028-4699-bf24-cf95702fab52
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eb9ef7cd-f028-4699-bf24-cf95702fab52
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-894736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:37:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6601 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb9ef7cd-f028-4699-bf24-cf95702fab52","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb9ef7cd-f028-4699-bf24-cf95702fab52
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6601
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18b6c7ca-d84e-44b4-831d-f25736a98998","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:07:55.727007"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6601 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb9ef7cd-f028-4699-bf24-cf95702fab52","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb9ef7cd-f028-4699-bf24-cf95702fab52
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6601
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18b6c7ca-d84e-44b4-831d-f25736a98998","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:07:55.727007"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:37:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6601 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:38:13 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:38:13 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:38:13 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:38:45 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: '2026-07-13', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 10:38:45 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb9ef7cd-f028-4699-bf24-cf95702fab52","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.99,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 doctor \u0938\u094c\u092e\u094d\u092f\u093e \u0935\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb9ef7cd-f028-4699-bf24-cf95702fab52
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6601
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"18b6c7ca-d84e-44b4-831d-f25736a98998","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:07:55.727007"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6601 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb9ef7cd-f028-4699-bf24-cf95702fab52","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 doctor \u0938\u094c\u092e\u094d\u092f\u093e \u0935\u092a\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb9ef7cd-f028-4699-bf24-cf95702fab52
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6601
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:39:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6601 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9daa383-c626-46c9-afcf-6aa5af1ecc8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9daa383-c626-46c9-afcf-6aa5af1ecc8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b9daa383-c626-46c9-afcf-6aa5af1ecc8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-894736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6602 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9daa383-c626-46c9-afcf-6aa5af1ecc8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9daa383-c626-46c9-afcf-6aa5af1ecc8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6602
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ddc7b99-48f8-458a-91a6-49ee3b3cebf4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:09:46.060359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6602 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9daa383-c626-46c9-afcf-6aa5af1ecc8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9daa383-c626-46c9-afcf-6aa5af1ecc8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6602
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ddc7b99-48f8-458a-91a6-49ee3b3cebf4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:09:46.060359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6602 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:40:11 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:40:11 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b9daa383-c626-46c9-afcf-6aa5af1ecc8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 10:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 10:40:36 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 10:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 10:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9daa383-c626-46c9-afcf-6aa5af1ecc8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor shop \u092e\u0947\u0902 \u0935\u0939\u093e\u0902 \u0909\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9daa383-c626-46c9-afcf-6aa5af1ecc8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6602
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ddc7b99-48f8-458a-91a6-49ee3b3cebf4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:09:46.060359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:40:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6602 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b9daa383-c626-46c9-afcf-6aa5af1ecc8a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":80,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor shop \u092e\u0947\u0902 \u0935\u0939\u093e\u0902 \u0909\u0928\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b9daa383-c626-46c9-afcf-6aa5af1ecc8a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6602
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6602 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ab8e48d-9f46-462e-b7d9-0ba6c49b4105","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ab8e48d-9f46-462e-b7d9-0ba6c49b4105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7ab8e48d-9f46-462e-b7d9-0ba6c49b4105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-894736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6603 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ab8e48d-9f46-462e-b7d9-0ba6c49b4105","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ab8e48d-9f46-462e-b7d9-0ba6c49b4105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1de97a2-cfd8-49cc-beda-d86eab439fea","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:12:04.273447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6603 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ab8e48d-9f46-462e-b7d9-0ba6c49b4105","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ab8e48d-9f46-462e-b7d9-0ba6c49b4105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1de97a2-cfd8-49cc-beda-d86eab439fea","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:12:04.273447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6603 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:42:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:42:21 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:42:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 10:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 10:42:49 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 10:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 10:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 10:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vishal', phone: '8952049345', doctor_id: 2, date: '2026-07-14', time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 10:43:02 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:00 PM' → '2:00 PM' → '14:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 10:43:03 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-74B210 — Vishal with Dr. Saumya Mathur on 2026-07-14 at 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 10:43:03 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-74B210</span> — Dr. Saumya Mathur on 14 Jul 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ab8e48d-9f46-462e-b7d9-0ba6c49b4105","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.37,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0925\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ab8e48d-9f46-462e-b7d9-0ba6c49b4105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b1de97a2-cfd8-49cc-beda-d86eab439fea","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:12:04.273447"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:43:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6603 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ab8e48d-9f46-462e-b7d9-0ba6c49b4105","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":89,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e \u092e\u093e\u0925\u0941\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ab8e48d-9f46-462e-b7d9-0ba6c49b4105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6603
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6603 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04f2c907-d563-422e-a4ff-00aa0170c048","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/04f2c907-d563-422e-a4ff-00aa0170c048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 04f2c907-d563-422e-a4ff-00aa0170c048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-74B210
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:43:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6604 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04f2c907-d563-422e-a4ff-00aa0170c048","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/04f2c907-d563-422e-a4ff-00aa0170c048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6604
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0968ab53-d32f-47e8-996f-e97b79edb90b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:13:42.860789"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6604 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04f2c907-d563-422e-a4ff-00aa0170c048","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/04f2c907-d563-422e-a4ff-00aa0170c048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6604
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0968ab53-d32f-47e8-996f-e97b79edb90b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:13:42.860789"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:43:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6604 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:43:57 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:43:57 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:43:57 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज', preferred_time: '2:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 10:44:41 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:30 PM' → '2:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 10:44:52 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vijay', phone: '8952049345', doctor_id: 2, date: '2026-07-14', time: '2:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 10:44:52 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:30 PM' → '2:30 PM' → '14:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 10:44:54 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-105159 — Vijay with Dr. Saumya Mathur on 2026-07-14 at 2:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 10:44:54 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-105159</span> — Dr. Saumya Mathur on 14 Jul 2:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04f2c907-d563-422e-a4ff-00aa0170c048","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.46,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 doctor \u0938\u094c\u092e\u094d\u092f\u093e \u0935\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/04f2c907-d563-422e-a4ff-00aa0170c048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6604
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"0968ab53-d32f-47e8-996f-e97b79edb90b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:13:42.860789"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6604 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"04f2c907-d563-422e-a4ff-00aa0170c048","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":14.46,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"04f2c907-d563-422e-a4ff-00aa0170c048","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":101,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 doctor \u0938\u094c\u092e\u094d\u092f\u093e \u0935\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/04f2c907-d563-422e-a4ff-00aa0170c048
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6604
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6604 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a31903c4-4a5f-4251-ac31-1663bf9c6672","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a31903c4-4a5f-4251-ac31-1663bf9c6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a31903c4-4a5f-4251-ac31-1663bf9c6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-105159
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 10:45:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6605 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a31903c4-4a5f-4251-ac31-1663bf9c6672","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a31903c4-4a5f-4251-ac31-1663bf9c6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6c91a3e6-e7fd-4cf9-bf32-cffe0bf370b4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:15:30.555908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6605 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a31903c4-4a5f-4251-ac31-1663bf9c6672","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a31903c4-4a5f-4251-ac31-1663bf9c6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6c91a3e6-e7fd-4cf9-bf32-cffe0bf370b4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:15:30.555908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6605 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:46:03 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-13', check_date: '2026-07-13'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 10:46:03 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 10:46:03 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-13', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a31903c4-4a5f-4251-ac31-1663bf9c6672","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.79,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 doctor \u0936\u0930\u094d\u092e\u093e \u0915\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a31903c4-4a5f-4251-ac31-1663bf9c6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6c91a3e6-e7fd-4cf9-bf32-cffe0bf370b4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T05:15:30.555908"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6605 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a31903c4-4a5f-4251-ac31-1663bf9c6672","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":72,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 doctor \u0936\u0930\u094d\u092e\u093e \u0915\u094b 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a31903c4-4a5f-4251-ac31-1663bf9c6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6605
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:46:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6605 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a31903c4-4a5f-4251-ac31-1663bf9c6672","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116820
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df91516c-bbe6-4410-9132-81babd133280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: df91516c-bbe6-4410-9132-81babd133280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 10:52:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6606 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df91516c-bbe6-4410-9132-81babd133280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6606
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebfdb454-d89a-4290-bc0d-8ae417435418","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116820899","ivr_completed_at":"2026-07-14T05:22:35.690183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6606 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df91516c-bbe6-4410-9132-81babd133280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6606
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebfdb454-d89a-4290-bc0d-8ae417435418","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116820899","ivr_completed_at":"2026-07-14T05:22:35.690183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6606 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.99,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df91516c-bbe6-4410-9132-81babd133280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6606
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebfdb454-d89a-4290-bc0d-8ae417435418","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116820899","ivr_completed_at":"2026-07-14T05:22:35.690183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6606 | status: call-disconnected | ivr_option: Appointment & General | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":70,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/df91516c-bbe6-4410-9132-81babd133280
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6606
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebfdb454-d89a-4290-bc0d-8ae417435418","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116820899","ivr_completed_at":"2026-07-14T05:22:35.690183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6606 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 10:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 10:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:26:00 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:26:01 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:26:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:26:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:26:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"df91516c-bbe6-4410-9132-81babd133280","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919274086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98f5978d-8c07-44aa-b6e8-66a9b51d2af8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 98f5978d-8c07-44aa-b6e8-66a9b51d2af8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 11:34:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6607 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98f5978d-8c07-44aa-b6e8-66a9b51d2af8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6607
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"af789381-3f43-4fc9-ad59-10399e63afcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919274086401","ivr_completed_at":"2026-07-14T06:04:38.250722"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6607 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98f5978d-8c07-44aa-b6e8-66a9b51d2af8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6607
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"af789381-3f43-4fc9-ad59-10399e63afcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919274086401","ivr_completed_at":"2026-07-14T06:04:38.250722"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 11:34:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6607 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 11:34:58 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-14', day: 'Tuesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-14 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '2026-07-14', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 11:35:03 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 11:35:03 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 11:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:35:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 11:35:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 11:35:46 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 11:35:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 11:36:13 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vidit Agrawal', phone: '9274086401', doctor_id: 2, date: '2026-07-14', time: '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 11:36:13 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:15 PM' → '12:15 PM' → '12:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 11:36:14 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-4879EE — Vidit Agrawal with Dr. Saumya Mathur on 2026-07-14 at 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 11:36:14 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-4879EE</span> — Dr. Saumya Mathur on 14 Jul 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":20.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98f5978d-8c07-44aa-b6e8-66a9b51d2af8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6607
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"af789381-3f43-4fc9-ad59-10399e63afcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919274086401","ivr_completed_at":"2026-07-14T06:04:38.250722"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-4879EE
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 11:36:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6607 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 11:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":131,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 11:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98f5978d-8c07-44aa-b6e8-66a9b51d2af8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 11:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 11:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6607
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 11:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6607 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 11:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 11:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"98f5978d-8c07-44aa-b6e8-66a9b51d2af8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":131.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209405
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c53435d0-c190-494f-bfa4-ed889001907f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c53435d0-c190-494f-bfa4-ed889001907f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 12:24:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6608 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c53435d0-c190-494f-bfa4-ed889001907f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6608
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d4651f3a-9069-42d7-8ce2-059c4696ce98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209405030","ivr_completed_at":"2026-07-14T06:55:08.143992"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6608 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c53435d0-c190-494f-bfa4-ed889001907f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6608
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d4651f3a-9069-42d7-8ce2-059c4696ce98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209405030","ivr_completed_at":"2026-07-14T06:55:08.143992"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:25:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6608 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u092e\u0941\u091d\u0947  \u0915\u093e suggestion \u091a\u093e\u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c53435d0-c190-494f-bfa4-ed889001907f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6608
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d4651f3a-9069-42d7-8ce2-059c4696ce98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209405030","ivr_completed_at":"2026-07-14T06:55:08.143992"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 12:26:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6608 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:27:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":119,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u092e\u0941\u091d\u0947  \u0915\u093e suggestion \u091a\u093e\u0939\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:27:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c53435d0-c190-494f-bfa4-ed889001907f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:27:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:27:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6608
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:27:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6608 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c53435d0-c190-494f-bfa4-ed889001907f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45a8ae37-d3fc-46c5-85cf-4fa24717f197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45a8ae37-d3fc-46c5-85cf-4fa24717f197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 45a8ae37-d3fc-46c5-85cf-4fa24717f197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 12:47:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6609 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45a8ae37-d3fc-46c5-85cf-4fa24717f197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45a8ae37-d3fc-46c5-85cf-4fa24717f197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6609
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a4d59b5e-37a3-4aad-879c-9191150066a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:17:27.630712"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6609 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45a8ae37-d3fc-46c5-85cf-4fa24717f197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45a8ae37-d3fc-46c5-85cf-4fa24717f197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6609
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a4d59b5e-37a3-4aad-879c-9191150066a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:17:27.630712"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:47:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6609 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45a8ae37-d3fc-46c5-85cf-4fa24717f197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45a8ae37-d3fc-46c5-85cf-4fa24717f197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6609
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a4d59b5e-37a3-4aad-879c-9191150066a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:17:27.630712"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:47:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6609 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19b294b3-958c-4f4d-88cc-308770e3acad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19b294b3-958c-4f4d-88cc-308770e3acad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 19b294b3-958c-4f4d-88cc-308770e3acad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 12:47:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6610 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19b294b3-958c-4f4d-88cc-308770e3acad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19b294b3-958c-4f4d-88cc-308770e3acad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6610
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c4acd878-517f-482a-868e-b327aa854b5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:18:03.502378"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6610 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19b294b3-958c-4f4d-88cc-308770e3acad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19b294b3-958c-4f4d-88cc-308770e3acad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6610
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c4acd878-517f-482a-868e-b327aa854b5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:18:03.502378"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:48:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6610 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"45a8ae37-d3fc-46c5-85cf-4fa24717f197","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/45a8ae37-d3fc-46c5-85cf-4fa24717f197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6609
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a4d59b5e-37a3-4aad-879c-9191150066a8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:17:27.630712"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:48:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6609 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19b294b3-958c-4f4d-88cc-308770e3acad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19b294b3-958c-4f4d-88cc-308770e3acad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6610
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c4acd878-517f-482a-868e-b327aa854b5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:18:03.502378"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:48:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6610 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"19b294b3-958c-4f4d-88cc-308770e3acad","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/19b294b3-958c-4f4d-88cc-308770e3acad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6610
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c4acd878-517f-482a-868e-b327aa854b5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928319329","ivr_completed_at":"2026-07-14T07:18:03.502378"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:49:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6610 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917976105
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ede64201-143a-442c-8b36-b904490e6c13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ede64201-143a-442c-8b36-b904490e6c13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 12:50:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6611 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ede64201-143a-442c-8b36-b904490e6c13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6611
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36ae5978-0e19-4424-b5ea-6a5805b404f0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976105597","ivr_completed_at":"2026-07-14T07:21:05.357057"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6611 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ede64201-143a-442c-8b36-b904490e6c13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6611
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36ae5978-0e19-4424-b5ea-6a5805b404f0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976105597","ivr_completed_at":"2026-07-14T07:21:05.357057"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6611 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ede64201-143a-442c-8b36-b904490e6c13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6611
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36ae5978-0e19-4424-b5ea-6a5805b404f0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976105597","ivr_completed_at":"2026-07-14T07:21:05.357057"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:51:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6611 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ede64201-143a-442c-8b36-b904490e6c13
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6611
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"36ae5978-0e19-4424-b5ea-6a5805b404f0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976105597","ivr_completed_at":"2026-07-14T07:21:05.357057"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 12:51:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6611 | status: completed | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 12:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ee05047e-6582-47cf-b604-d12f31f6ce50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":38.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 12:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919928319329 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a59b4bdf-825c-4775-97dd-d871244a8d85","run_id":"a59b4bdf-825c-4775-97dd-d871244a8d85"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 13:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919928319329 HTTP:200 response:{"status":"queued","message":"done","execution_id":"68050cc5-310a-47e6-b207-dcefb247209c","run_id":"68050cc5-310a-47e6-b207-dcefb247209c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 13:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917976105597 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fef403a5-b082-453d-9e49-b7d34220fd26","run_id":"fef403a5-b082-453d-9e49-b7d34220fd26"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 13:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fef403a5-b082-453d-9e49-b7d34220fd26","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fef403a5-b082-453d-9e49-b7d34220fd26","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fef403a5-b082-453d-9e49-b7d34220fd26
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976105597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6612 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68050cc5-310a-47e6-b207-dcefb247209c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68050cc5-310a-47e6-b207-dcefb247209c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6613
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6613 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a59b4bdf-825c-4775-97dd-d871244a8d85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6614 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a59b4bdf-825c-4775-97dd-d871244a8d85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6614 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fef403a5-b082-453d-9e49-b7d34220fd26","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fef403a5-b082-453d-9e49-b7d34220fd26
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976105597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6612 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a59b4bdf-825c-4775-97dd-d871244a8d85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6614 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fef403a5-b082-453d-9e49-b7d34220fd26","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fef403a5-b082-453d-9e49-b7d34220fd26
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976105597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6612 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68050cc5-310a-47e6-b207-dcefb247209c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68050cc5-310a-47e6-b207-dcefb247209c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6613
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6613 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fef403a5-b082-453d-9e49-b7d34220fd26","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fef403a5-b082-453d-9e49-b7d34220fd26
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976105597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 13:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6612 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fef403a5-b082-453d-9e49-b7d34220fd26","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fef403a5-b082-453d-9e49-b7d34220fd26
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6612
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976105597"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 13:00:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6612 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.91,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a59b4bdf-825c-4775-97dd-d871244a8d85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 13:01:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6614 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":53,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a59b4bdf-825c-4775-97dd-d871244a8d85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928319329"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 13:01:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6614 | status: completed | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:23:12 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 68
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:260
2026-07-14 13:23:52 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_valid</span> — lead 61
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:260
2026-07-14 13:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ede64201-143a-442c-8b36-b904490e6c13","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6683cc80-e936-427c-8238-f19d9ae32d4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917790881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6683cc80-e936-427c-8238-f19d9ae32d4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6683cc80-e936-427c-8238-f19d9ae32d4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 14:02:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6615 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6683cc80-e936-427c-8238-f19d9ae32d4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6683cc80-e936-427c-8238-f19d9ae32d4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae559a2a-10d1-4b63-8ee8-253a96a8982d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917790881918","ivr_completed_at":"2026-07-14T08:33:12.604452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6615 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6683cc80-e936-427c-8238-f19d9ae32d4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6683cc80-e936-427c-8238-f19d9ae32d4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae559a2a-10d1-4b63-8ee8-253a96a8982d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917790881918","ivr_completed_at":"2026-07-14T08:33:12.604452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:03:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6615 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6683cc80-e936-427c-8238-f19d9ae32d4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.13,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello ma'am good afternoon\nassistant:  \u091c\u0940, \u092e\u0948\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6683cc80-e936-427c-8238-f19d9ae32d4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae559a2a-10d1-4b63-8ee8-253a96a8982d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917790881918","ivr_completed_at":"2026-07-14T08:33:12.604452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:04:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6615 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6683cc80-e936-427c-8238-f19d9ae32d4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":7.13,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 14:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6616 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6616
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"601933c1-c7b9-46dc-8850-3d08ced6763e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829229033","ivr_completed_at":"2026-07-14T08:36:46.015798"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:06:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6616 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6616
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"601933c1-c7b9-46dc-8850-3d08ced6763e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829229033","ivr_completed_at":"2026-07-14T08:36:46.015798"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:06:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6616 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6683cc80-e936-427c-8238-f19d9ae32d4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello ma'am good afternoon\nassistant:  \u091c\u0940, \u092e\u0948\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6683cc80-e936-427c-8238-f19d9ae32d4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae559a2a-10d1-4b63-8ee8-253a96a8982d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917790881918","ivr_completed_at":"2026-07-14T08:33:12.604452"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 14:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6615 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.96,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u0906\u092a\u0915\u093e\nuser:  \u091c\u094b pharmacy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6616
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"601933c1-c7b9-46dc-8850-3d08ced6763e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829229033","ivr_completed_at":"2026-07-14T08:36:46.015798"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:08:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6616 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":14.96,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":108,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092f\u0939 \u0906\u092a\u0915\u093e\nuser:  \u091c\u094b pharmacy 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6a14d631-7a7d-4f8c-9d42-57b3cd0b2f7b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6616
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"601933c1-c7b9-46dc-8850-3d08ced6763e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829229033","ivr_completed_at":"2026-07-14T08:36:46.015798"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 14:11:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6616 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919785517
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2c7c30ce-f649-42f7-b6b7-6da5124e873f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2c7c30ce-f649-42f7-b6b7-6da5124e873f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 14:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6617 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2c7c30ce-f649-42f7-b6b7-6da5124e873f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6617
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40d08faa-1c03-45b4-9775-95cf7f6d9abd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785517770","ivr_completed_at":"2026-07-14T08:43:59.773692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6617 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2c7c30ce-f649-42f7-b6b7-6da5124e873f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6617
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40d08faa-1c03-45b4-9775-95cf7f6d9abd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785517770","ivr_completed_at":"2026-07-14T08:43:59.773692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:14:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6617 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:14:44 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1870
2026-07-14 14:14:44 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 14:14:44 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1875
2026-07-14 14:14:44 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1887
2026-07-14 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:15:17 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-14', day: 'Tuesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2421
2026-07-14 14:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Toshi Agarwal', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 14:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 14:15:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 14:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 14:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 14:16:15 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Toshi Agarwal', date: 'आज', preferred_time: '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 14:16:15 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 14:16:15 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 14:16:15 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 14:16:15 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '3:00 PM' → '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 14:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Manisha Devi', phone: '9785517770', doctor_id: 4, date: '2026-07-14', time: '3:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 14:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '3:00 PM' → '3:00 PM' → '15:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 14:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-9D1B75 — Manisha Devi with Dr. Toshi Agarwal on 2026-07-14 at 3:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 14:16:28 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-9D1B75</span> — Dr. Toshi Agarwal on 14 Jul 3:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":30.38,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u0939\u0932\u0947 \u0939\u0940 doctor \u0915\u094b \u0926\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2c7c30ce-f649-42f7-b6b7-6da5124e873f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6617
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40d08faa-1c03-45b4-9775-95cf7f6d9abd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919785517770","ivr_completed_at":"2026-07-14T08:43:59.773692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-9D1B75
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 14:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6617 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:17:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":193,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u0939\u0932\u0947 \u0939\u0940 doctor \u0915\u094b \u0926\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:17:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2c7c30ce-f649-42f7-b6b7-6da5124e873f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:17:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:17:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6617
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:17:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6617 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2c7c30ce-f649-42f7-b6b7-6da5124e873f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":193.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918005536
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ba96d54-6846-4af6-847b-22fdda9ac84b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2ba96d54-6846-4af6-847b-22fdda9ac84b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 14:23:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6618 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ba96d54-6846-4af6-847b-22fdda9ac84b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6618
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a71292c9-be3e-4d38-b617-429ea44b1735","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005536356","ivr_completed_at":"2026-07-14T08:53:25.144338"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6618 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ba96d54-6846-4af6-847b-22fdda9ac84b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6618
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a71292c9-be3e-4d38-b617-429ea44b1735","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005536356","ivr_completed_at":"2026-07-14T08:53:25.144338"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:23:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6618 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.62,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0906\u092a\u0915\u0947 hospital \u092e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ba96d54-6846-4af6-847b-22fdda9ac84b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6618
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a71292c9-be3e-4d38-b617-429ea44b1735","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005536356","ivr_completed_at":"2026-07-14T08:53:25.144338"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6618 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":68,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0906\u092a\u0915\u0947 hospital \u092e\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ba96d54-6846-4af6-847b-22fdda9ac84b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6618
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a71292c9-be3e-4d38-b617-429ea44b1735","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918005536356","ivr_completed_at":"2026-07-14T08:53:25.144338"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 14:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6618 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2ba96d54-6846-4af6-847b-22fdda9ac84b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":68.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919401808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1c5a81c-b600-4d90-8df0-0abed920578e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c1c5a81c-b600-4d90-8df0-0abed920578e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 14:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6619 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1c5a81c-b600-4d90-8df0-0abed920578e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"14644a29-fcab-4729-9a26-bac530eea151","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919401808823","ivr_completed_at":"2026-07-14T09:24:41.215011"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6619 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1c5a81c-b600-4d90-8df0-0abed920578e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"14644a29-fcab-4729-9a26-bac530eea151","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919401808823","ivr_completed_at":"2026-07-14T09:24:41.215011"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:54:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6619 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.84,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1c5a81c-b600-4d90-8df0-0abed920578e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"14644a29-fcab-4729-9a26-bac530eea151","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919401808823","ivr_completed_at":"2026-07-14T09:24:41.215011"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 14:55:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6619 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 14:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":102,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 14:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c1c5a81c-b600-4d90-8df0-0abed920578e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 14:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 14:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 14:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6619 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a59b4bdf-825c-4775-97dd-d871244a8d85","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c1c5a81c-b600-4d90-8df0-0abed920578e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f3ec7a1-d32e-45c9-a07f-73484a662b76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918112257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f3ec7a1-d32e-45c9-a07f-73484a662b76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4f3ec7a1-d32e-45c9-a07f-73484a662b76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 15:56:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6620 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f3ec7a1-d32e-45c9-a07f-73484a662b76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f3ec7a1-d32e-45c9-a07f-73484a662b76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6620
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 15:57:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6620 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918112257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d0193db-026d-4e42-91a5-33ac53d59a5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4d0193db-026d-4e42-91a5-33ac53d59a5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6621 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f3ec7a1-d32e-45c9-a07f-73484a662b76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"output":154}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f3ec7a1-d32e-45c9-a07f-73484a662b76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6620
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 15:57:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6620 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d0193db-026d-4e42-91a5-33ac53d59a5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"10029019-63dc-430a-9aec-f55e0e3d4574","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918112257069","ivr_completed_at":"2026-07-14T10:27:59.674488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6621 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d0193db-026d-4e42-91a5-33ac53d59a5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"10029019-63dc-430a-9aec-f55e0e3d4574","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918112257069","ivr_completed_at":"2026-07-14T10:27:59.674488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 15:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6621 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.23,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d0193db-026d-4e42-91a5-33ac53d59a5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"10029019-63dc-430a-9aec-f55e0e3d4574","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918112257069","ivr_completed_at":"2026-07-14T10:27:59.674488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 15:58:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6621 | status: call-disconnected | ivr_option: Appointment & General | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":51,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d0193db-026d-4e42-91a5-33ac53d59a5c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"10029019-63dc-430a-9aec-f55e0e3d4574","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918112257069","ivr_completed_at":"2026-07-14T10:27:59.674488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 15:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6621 | status: completed | ivr_option: General Queries | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918112257069 HTTP:200 response:{"status":"queued","message":"done","execution_id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","run_id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/34fd3e29-9b96-45e9-aef1-98c9c947ea60
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 34fd3e29-9b96-45e9-aef1-98c9c947ea60
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918112257069"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6622 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/34fd3e29-9b96-45e9-aef1-98c9c947ea60
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6622
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918112257069"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6622 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/34fd3e29-9b96-45e9-aef1-98c9c947ea60
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6622
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918112257069"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:00:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6622 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.25,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/34fd3e29-9b96-45e9-aef1-98c9c947ea60
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6622
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918112257069"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 16:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6622 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":17,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/34fd3e29-9b96-45e9-aef1-98c9c947ea60
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6622
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918112257069"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6622 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8bdb105-3f11-4a1f-9357-e0b20f702e9f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918112257
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b8bdb105-3f11-4a1f-9357-e0b20f702e9f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b8bdb105-3f11-4a1f-9357-e0b20f702e9f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:02:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6623 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8bdb105-3f11-4a1f-9357-e0b20f702e9f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b8bdb105-3f11-4a1f-9357-e0b20f702e9f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6623
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"97ec5a90-43df-4d21-8b14-2d976afac91c","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918112257069","ivr_completed_at":"2026-07-14T10:32:19.917771"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6623 | status: in-progress | ivr_option: Emergency | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8bdb105-3f11-4a1f-9357-e0b20f702e9f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b8bdb105-3f11-4a1f-9357-e0b20f702e9f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6623
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:02:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6623 | status: in-progress | ivr_option: Emergency | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:02:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8bdb105-3f11-4a1f-9357-e0b20f702e9f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.99,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u094d\u092f\u093e \u0906\u092a \u0938\u0941\u0928 \u092a\u093e \u0930\u0939\u0947 \u0939\u0948\u0902? \u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:02:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b8bdb105-3f11-4a1f-9357-e0b20f702e9f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:02:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:02:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6623
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:02:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6623 | status: call-disconnected | ivr_option: Emergency | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b8bdb105-3f11-4a1f-9357-e0b20f702e9f","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u094d\u092f\u093e \u0906\u092a \u0938\u0941\u0928 \u092a\u093e \u0930\u0939\u0947 \u0939\u0948\u0902? \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b8bdb105-3f11-4a1f-9357-e0b20f702e9f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6623
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:03:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6623 | status: completed | ivr_option: Emergency | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4d0193db-026d-4e42-91a5-33ac53d59a5c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918989418
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/207e69b5-d1b5-4685-b043-c27c8efc193e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 207e69b5-d1b5-4685-b043-c27c8efc193e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:51:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6624 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/207e69b5-d1b5-4685-b043-c27c8efc193e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6624
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6624 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"output":140}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/207e69b5-d1b5-4685-b043-c27c8efc193e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6624
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 16:52:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6624 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"34fd3e29-9b96-45e9-aef1-98c9c947ea60","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 16:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918989418183 HTTP:200 response:{"status":"queued","message":"done","execution_id":"706e105b-316c-486f-b7bb-2e135ee80cf3","run_id":"706e105b-316c-486f-b7bb-2e135ee80cf3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/706e105b-316c-486f-b7bb-2e135ee80cf3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 706e105b-316c-486f-b7bb-2e135ee80cf3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6625 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/706e105b-316c-486f-b7bb-2e135ee80cf3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6625
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6625 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/706e105b-316c-486f-b7bb-2e135ee80cf3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6625
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6625 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"207e69b5-d1b5-4685-b043-c27c8efc193e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1710,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917420003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/063ba434-8dae-4acd-8611-665d65e09013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 063ba434-8dae-4acd-8611-665d65e09013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:22:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6626 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/063ba434-8dae-4acd-8611-665d65e09013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6626
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6626 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"706e105b-316c-486f-b7bb-2e135ee80cf3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"output":152}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/063ba434-8dae-4acd-8611-665d65e09013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6626
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:29:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6626 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:30:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917420003256 HTTP:200 response:{"status":"queued","message":"done","execution_id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","run_id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bfa56dec-39f4-4a21-bd65-4f19d73e3413
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bfa56dec-39f4-4a21-bd65-4f19d73e3413
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917420003256"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:30:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6627 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bfa56dec-39f4-4a21-bd65-4f19d73e3413
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6627
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917420003256"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6627 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bfa56dec-39f4-4a21-bd65-4f19d73e3413
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6627
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917420003256"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:30:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6627 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bfa56dec-39f4-4a21-bd65-4f19d73e3413
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6627
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917420003256"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6627 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bfa56dec-39f4-4a21-bd65-4f19d73e3413
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6627
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917420003256"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 17:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6627 | status: completed | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:35:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"063ba434-8dae-4acd-8611-665d65e09013","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:51:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6628 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6628
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:52:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6628 | status: call-disconnected | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 17:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bfa56dec-39f4-4a21-bd65-4f19d73e3413","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"output":159}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6628
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 17:55:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6628 | status: completed | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828855254 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","run_id":"6b93f74c-a630-422d-a5b5-202d5d1edb56"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2334
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b93f74c-a630-422d-a5b5-202d5d1edb56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6629
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828855254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6629 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b93f74c-a630-422d-a5b5-202d5d1edb56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6629
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828855254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6629 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b93f74c-a630-422d-a5b5-202d5d1edb56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6629
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828855254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:00:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6629 | status: in-progress | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.92,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b93f74c-a630-422d-a5b5-202d5d1edb56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6629
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828855254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 18:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6629 | status: call-disconnected | ivr_option: No input | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e7094b96-adfd-437d-bd2c-1e619f2e189a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e7094b96-adfd-437d-bd2c-1e619f2e189a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e7094b96-adfd-437d-bd2c-1e619f2e189a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6630 | status: initiated | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e7094b96-adfd-437d-bd2c-1e619f2e189a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e7094b96-adfd-437d-bd2c-1e619f2e189a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6630
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6630 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e7094b96-adfd-437d-bd2c-1e619f2e189a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e7094b96-adfd-437d-bd2c-1e619f2e189a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6630
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6630 | status: busy | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:04:05 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 67
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-14 18:04:07 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">not_interested</span> — lead 62
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-14 18:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b93f74c-a630-422d-a5b5-202d5d1edb56
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6629
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828855254"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:04:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:637
2026-07-14 18:04:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6629 | status: completed | ivr_option: Outbound Followup | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7ae3bfca-ee73-4d22-aa17-9f5e3a7b16df","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bea90a1-251e-4fe9-8261-fe718e02bf6a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bea90a1-251e-4fe9-8261-fe718e02bf6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5bea90a1-251e-4fe9-8261-fe718e02bf6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-105159
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 18:06:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6631 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bea90a1-251e-4fe9-8261-fe718e02bf6a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bea90a1-251e-4fe9-8261-fe718e02bf6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6631
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f19927e-e0a5-4524-9bea-ec52789dd650","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T12:37:07.035061"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6631 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bea90a1-251e-4fe9-8261-fe718e02bf6a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bea90a1-251e-4fe9-8261-fe718e02bf6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6631
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f19927e-e0a5-4524-9bea-ec52789dd650","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T12:37:07.035061"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 18:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6631 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:07:44 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'कल', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 18:07:44 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 18:07:44 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1576
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 18:07:44 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 18:07:44 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 18:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Vishal', phone: '8952049345', doctor_id: 2, date: '2026-07-15', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-14 18:07:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-14 18:07:57 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-4E39BE — Vishal with Dr. Saumya Mathur on 2026-07-15 at 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:388
2026-07-14 18:07:57 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-4E39BE</span> — Dr. Saumya Mathur on 15 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:394
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bea90a1-251e-4fe9-8261-fe718e02bf6a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.11,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e \u0935\u0939\u093e\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bea90a1-251e-4fe9-8261-fe718e02bf6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6631
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"5f19927e-e0a5-4524-9bea-ec52789dd650","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T12:37:07.035061"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 18:08:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6631 | status: call-disconnected | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d85bd738-e9f3-407a-910a-ecfe245c088c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d85bd738-e9f3-407a-910a-ecfe245c088c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:623
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-4E39BE
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:702
2026-07-14 18:08:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6632 | status: ringing | ivr_option: No input | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d85bd738-e9f3-407a-910a-ecfe245c088c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6632
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebbd9ca4-5fcc-4020-bee9-0b16eaa87507","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T12:38:54.927264"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6632 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d85bd738-e9f3-407a-910a-ecfe245c088c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6632
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebbd9ca4-5fcc-4020-bee9-0b16eaa87507","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T12:38:54.927264"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 18:08:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6632 | status: in-progress | ivr_option: Appointment & General | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.09,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d85bd738-e9f3-407a-910a-ecfe245c088c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6632
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ebbd9ca4-5fcc-4020-bee9-0b16eaa87507","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-14T12:38:54.927264"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:597
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:607
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:614
2026-07-14 18:09:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6632 | status: call-disconnected | ivr_option: Appointment Booking | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.09,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:774
2026-07-14 18:12:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5bea90a1-251e-4fe9-8261-fe718e02bf6a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":88,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0938\u094c\u092e\u094d\u092f\u093e \u0935\u0939\u093e\u0902 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:12:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5bea90a1-251e-4fe9-8261-fe718e02bf6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:12:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:12:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6631
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:12:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6631 | status: completed | ivr_option: Appointment Booking | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:13:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":20,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:13:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d85bd738-e9f3-407a-910a-ecfe245c088c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:13:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:13:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6632
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:534
2026-07-14 18:13:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6632 | status: completed | ivr_option: Appointment Booking | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:717
2026-07-14 18:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a14741e5-63cb-4508-a69c-68a317f76ee0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a14741e5-63cb-4508-a69c-68a317f76ee0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a14741e5-63cb-4508-a69c-68a317f76ee0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:13:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:14:26 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1877
2026-07-14 18:14:26 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1583
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1882
2026-07-14 18:14:26 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1894
2026-07-14 18:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 18:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 18:14:50 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1583
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 18:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 18:15:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a14741e5-63cb-4508-a69c-68a317f76ee0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.37,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094b\u0908 problem \u0928\u0939\u0940\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:15:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:15:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:15:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:18:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a14741e5-63cb-4508-a69c-68a317f76ee0","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":85,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094b\u0908 problem \u0928\u0939\u0940\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:18:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:18:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:18:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a14741e5-63cb-4508-a69c-68a317f76ee0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"8b403b2a-7e73-469c-aadd-9b2ddf880c11","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d85bd738-e9f3-407a-910a-ecfe245c088c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:781
2026-07-14 18:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89961c0c-eb42-41a8-9985-fe91ef56ad1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89961c0c-eb42-41a8-9985-fe91ef56ad1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:26:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 89961c0c-eb42-41a8-9985-fe91ef56ad1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89961c0c-eb42-41a8-9985-fe91ef56ad1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89961c0c-eb42-41a8-9985-fe91ef56ad1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 89961c0c-eb42-41a8-9985-fe91ef56ad1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:26:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ce293f-2026-4113-a65c-24ba745f3ff2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:26:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:26:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:26:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ce293f-2026-4113-a65c-24ba745f3ff2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ce293f-2026-4113-a65c-24ba745f3ff2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:27:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"89961c0c-eb42-41a8-9985-fe91ef56ad1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1709,"output":127}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:522
2026-07-14 18:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/89961c0c-eb42-41a8-9985-fe91ef56ad1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:523
2026-07-14 18:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:524
2026-07-14 18:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 89961c0c-eb42-41a8-9985-fe91ef56ad1a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:532
2026-07-14 18:27:39 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:152
2026-07-14 18:27:40 [13.203.39.153][-][-][info][bolna] [Bolna] Response (HTTP 200): {"status":"queued","message":"done","execution_id":"cd862141-adcb-476a-a1d8-504b31a9e197","run_id":"cd862141-adcb-476a-a1d8-504b31a9e197"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:89
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-14 18:27:40 [13.203.39.153][-][-][info][bolna] [Bolna] Call initiated for EMG-00026 to Emergency Coordinator (9216060243)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd862141-adcb-476a-a1d8-504b31a9e197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cd862141-adcb-476a-a1d8-504b31a9e197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6633 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd862141-adcb-476a-a1d8-504b31a9e197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6633
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:27:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6633 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd862141-adcb-476a-a1d8-504b31a9e197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6633
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:28:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6633 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ce293f-2026-4113-a65c-24ba745f3ff2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.72,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e emergency \u0939\u0948?\nuser:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"2e44c593-3b73-40d3-815e-11ac6ea708a6","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919782921942","ivr_completed_at":"2026-07-14T12:57:04.169141"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:28:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6634 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:28:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69ce293f-2026-4113-a65c-24ba745f3ff2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":73,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e emergency \u0939\u0948?\nuser:  
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:28:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69ce293f-2026-4113-a65c-24ba745f3ff2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:28:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:28:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6634
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:28:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:28:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6634 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.77,"transcript":"assistant: Hello\nuser:  hello \u0928\u092e\u0938\u094d\u0924\u0947\nassistant:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964\n\n\u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964\n\n\u0915\u0943\u092a\u092f\u093e emergency portal \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd862141-adcb-476a-a1d8-504b31a9e197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6633
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from agent_id: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:678
2026-07-14 18:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6633 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:28:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: Hello\nuser:  hello \u0928\u092e\u0938\u094d\u0924\u0947\nassistant:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964\n\n\u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964\n\n\u0915\u0943\u092a\u092f\u093e emergency portal \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:28:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd862141-adcb-476a-a1d8-504b31a9e197
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:28:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:28:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6633
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:28:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:28:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6633 | status: completed | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"89961c0c-eb42-41a8-9985-fe91ef56ad1a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1709,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/358b090e-0821-4333-8b44-6eb2319af55b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 358b090e-0821-4333-8b44-6eb2319af55b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:31:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6636 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/358b090e-0821-4333-8b44-6eb2319af55b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6636
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e2c3c4c6-b959-4402-a250-129a43b02dba","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461664608","ivr_completed_at":"2026-07-14T13:02:07.340247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:32:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6636 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/358b090e-0821-4333-8b44-6eb2319af55b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6636
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e2c3c4c6-b959-4402-a250-129a43b02dba","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461664608","ivr_completed_at":"2026-07-14T13:02:07.340247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:32:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6636 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:32:24 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: '14 July 2026', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-14 18:32:24 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-14 18:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-14 18:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-14 18:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Rashid Khan', date: '14 July 2026', preferred_time: '07:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 18:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 18:33:03 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 18:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Rashid Khan' → 1 found: Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 18:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Utkarsh Agrawal', date: 'कल', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 18:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 18:34:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 18:34:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 18:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Utkarsh Agrawal', date: 'कल'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 18:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 18:34:52 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 18:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":31.49,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u092f\u0939 \u092a\u0942\u091b\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/358b090e-0821-4333-8b44-6eb2319af55b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6636
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e2c3c4c6-b959-4402-a250-129a43b02dba","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919461664608","ivr_completed_at":"2026-07-14T13:02:07.340247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-14 18:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6636 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b93f74c-a630-422d-a5b5-202d5d1edb56","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":31.49,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:37:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":196,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0941\u091d\u0947 \u092f\u0939 \u092a\u0942\u091b\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:37:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/358b090e-0821-4333-8b44-6eb2319af55b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:37:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:37:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6636
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:37:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:37:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6636 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919782921942 HTTP:200 response:{"status":"queued","message":"done","execution_id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","run_id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782921942' normalized='9782921942' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782921942"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6637 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6637
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782921942' normalized='9782921942' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782921942"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6637 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":196.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6637
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782921942' normalized='9782921942' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782921942"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:40:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6637 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.42,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6637
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782921942' normalized='9782921942' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919782921942"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-14 18:41:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6637 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":57,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6637
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919782921942' normalized='9782921942' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:43:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6637 | status: completed | ivr_option: Emergency | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":196.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"358b090e-0821-4333-8b44-6eb2319af55b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":196.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1556cc8c-e323-43e3-a011-07f0d9c8e4a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1556cc8c-e323-43e3-a011-07f0d9c8e4a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 18:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6638 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1556cc8c-e323-43e3-a011-07f0d9c8e4a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6638
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9ae63a9a-6826-4ce1-9c13-48272e99b88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782921942","ivr_completed_at":"2026-07-14T13:23:28.824925"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6638 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1556cc8c-e323-43e3-a011-07f0d9c8e4a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6638
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9ae63a9a-6826-4ce1-9c13-48272e99b88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782921942","ivr_completed_at":"2026-07-14T13:23:28.824925"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6638 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:54:16 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:43 phone:9782921942 reason:Cancellation Request
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am we have booked emergency  ambulance\nuser:  but we want to can
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1556cc8c-e323-43e3-a011-07f0d9c8e4a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6638
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9ae63a9a-6826-4ce1-9c13-48272e99b88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782921942","ivr_completed_at":"2026-07-14T13:23:28.824925"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:54:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6638 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am we have booked emergency  ambulance\nuser:  but we want to cance
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1556cc8c-e323-43e3-a011-07f0d9c8e4a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6638
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9ae63a9a-6826-4ce1-9c13-48272e99b88d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782921942","ivr_completed_at":"2026-07-14T13:23:28.824925"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 18:54:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 18:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-14 18:54:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6638 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1556cc8c-e323-43e3-a011-07f0d9c8e4a9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917898251
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3677c58d-8f0e-4221-9f11-f5c09f39d571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3677c58d-8f0e-4221-9f11-f5c09f39d571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 19:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6639 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3677c58d-8f0e-4221-9f11-f5c09f39d571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3db480a-5406-4c14-b0c0-3426bba83770","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917898251375","ivr_completed_at":"2026-07-14T14:01:54.392183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 19:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6639 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3677c58d-8f0e-4221-9f11-f5c09f39d571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3db480a-5406-4c14-b0c0-3426bba83770","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917898251375","ivr_completed_at":"2026-07-14T14:01:54.392183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 19:31:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6639 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  representative \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3677c58d-8f0e-4221-9f11-f5c09f39d571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3db480a-5406-4c14-b0c0-3426bba83770","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917898251375","ivr_completed_at":"2026-07-14T14:01:54.392183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 19:33:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6639 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":126,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  representative \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3677c58d-8f0e-4221-9f11-f5c09f39d571
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3db480a-5406-4c14-b0c0-3426bba83770","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917898251375","ivr_completed_at":"2026-07-14T14:01:54.392183"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:34:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 19:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-14 19:34:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6639 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b3e8895-314c-4e80-acbb-90512b537dd9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917898251
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b3e8895-314c-4e80-acbb-90512b537dd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5b3e8895-314c-4e80-acbb-90512b537dd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 19:34:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6640 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b3e8895-314c-4e80-acbb-90512b537dd9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b3e8895-314c-4e80-acbb-90512b537dd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6640
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"e7350cbf-93fb-4076-8b0f-4cc1828f9d60","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917898251375","ivr_completed_at":"2026-07-14T14:04:41.157918"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6640 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b3e8895-314c-4e80-acbb-90512b537dd9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b3e8895-314c-4e80-acbb-90512b537dd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6640
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:34:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6640 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b3e8895-314c-4e80-acbb-90512b537dd9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.18,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  actually madam \u0915\u0941\u091b \u092a\u0942\u091b\u0928\u093e \u0925\u093e actually \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u092a\u0930 insurance \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b3e8895-314c-4e80-acbb-90512b537dd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6640
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:35:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6640 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b3e8895-314c-4e80-acbb-90512b537dd9","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  actually madam \u0915\u0941\u091b \u092a\u0942\u091b\u0928\u093e \u0925\u093e actually \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \u092a\u0930 insurance \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 19:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b3e8895-314c-4e80-acbb-90512b537dd9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 19:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 19:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6640
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 19:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 19:35:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6640 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 19:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3677c58d-8f0e-4221-9f11-f5c09f39d571","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":126.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b7a12ae-86c8-42f9-812c-544ee7a6ba11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6b7a12ae-86c8-42f9-812c-544ee7a6ba11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:02:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6641 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b7a12ae-86c8-42f9-812c-544ee7a6ba11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6641
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"83166020-850d-48e5-9e93-9b61c305ce7d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375858993","ivr_completed_at":"2026-07-14T14:32:45.871508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6641 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b7a12ae-86c8-42f9-812c-544ee7a6ba11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6641
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"83166020-850d-48e5-9e93-9b61c305ce7d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375858993","ivr_completed_at":"2026-07-14T14:32:45.871508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6641 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:03:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '2026-07-14', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-14 20:03:21 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-14 20:03:22 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-14 20:03:22 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-14 20:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Toshi Agarwal', date: 'कल', preferred_time: '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 20:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 20:04:10 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 20:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 20:04:10 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '10:00 AM' → '10:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.44,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0924\u094b she  \u0915\u093e appo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b7a12ae-86c8-42f9-812c-544ee7a6ba11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6641
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"83166020-850d-48e5-9e93-9b61c305ce7d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375858993","ivr_completed_at":"2026-07-14T14:32:45.871508"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-14 20:04:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6641 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:04:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":118,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0924\u094b she  \u0915\u093e appoi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:04:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b7a12ae-86c8-42f9-812c-544ee7a6ba11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:04:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:04:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6641
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:04:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:04:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6641 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cc94be92-416c-4ba4-a0e4-dce0e65a11fa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918290575
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cc94be92-416c-4ba4-a0e4-dce0e65a11fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cc94be92-416c-4ba4-a0e4-dce0e65a11fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:23:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6642 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cc94be92-416c-4ba4-a0e4-dce0e65a11fa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cc94be92-416c-4ba4-a0e4-dce0e65a11fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6642
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:23:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6642 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cc94be92-416c-4ba4-a0e4-dce0e65a11fa","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cc94be92-416c-4ba4-a0e4-dce0e65a11fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6642
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6642 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11ebf7b9-3ecb-4b03-908b-be7a1b0f4a1d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":57.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918290575166 HTTP:200 response:{"status":"queued","message":"done","execution_id":"10416dab-2649-451d-991c-daa751c84aad","run_id":"10416dab-2649-451d-991c-daa751c84aad"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/10416dab-2649-451d-991c-daa751c84aad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 10416dab-2649-451d-991c-daa751c84aad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290575166' normalized='8290575166' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290575166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6643 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/10416dab-2649-451d-991c-daa751c84aad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6643
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290575166' normalized='8290575166' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290575166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:30:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6643 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b7a12ae-86c8-42f9-812c-544ee7a6ba11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":118.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/10416dab-2649-451d-991c-daa751c84aad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6643
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290575166' normalized='8290575166' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290575166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6643 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/10416dab-2649-451d-991c-daa751c84aad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6643
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918290575166' normalized='8290575166' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918290575166"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-14 20:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6643 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917742391
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d210dd06-070a-4da4-bc03-86101dd63650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d210dd06-070a-4da4-bc03-86101dd63650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:33:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6644 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d210dd06-070a-4da4-bc03-86101dd63650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6644
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dabd16be-f857-4c20-a9bd-8ecd55793fcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917742391592","ivr_completed_at":"2026-07-14T15:03:39.279167"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6644 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d210dd06-070a-4da4-bc03-86101dd63650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6644
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dabd16be-f857-4c20-a9bd-8ecd55793fcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917742391592","ivr_completed_at":"2026-07-14T15:03:39.279167"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:33:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6644 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d210dd06-070a-4da4-bc03-86101dd63650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6644
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dabd16be-f857-4c20-a9bd-8ecd55793fcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917742391592","ivr_completed_at":"2026-07-14T15:03:39.279167"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:34:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6644 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d210dd06-070a-4da4-bc03-86101dd63650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6644
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dabd16be-f857-4c20-a9bd-8ecd55793fcc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917742391592","ivr_completed_at":"2026-07-14T15:03:39.279167"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-14 20:34:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6644 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"10416dab-2649-451d-991c-daa751c84aad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d210dd06-070a-4da4-bc03-86101dd63650","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9042b302-ff27-4e82-b142-5ca61b1da017","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917230843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9042b302-ff27-4e82-b142-5ca61b1da017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9042b302-ff27-4e82-b142-5ca61b1da017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:46:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6645 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9042b302-ff27-4e82-b142-5ca61b1da017","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9042b302-ff27-4e82-b142-5ca61b1da017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6645
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:46:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6645 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9042b302-ff27-4e82-b142-5ca61b1da017","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1709,"output":134}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9042b302-ff27-4e82-b142-5ca61b1da017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6645
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:47:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6645 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:50:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917230843669 HTTP:200 response:{"status":"queued","message":"done","execution_id":"2e255181-8ed1-453f-b28b-bc6923b1db0e","run_id":"2e255181-8ed1-453f-b28b-bc6923b1db0e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e255181-8ed1-453f-b28b-bc6923b1db0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e255181-8ed1-453f-b28b-bc6923b1db0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2e255181-8ed1-453f-b28b-bc6923b1db0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917230843669' normalized='7230843669' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230843669"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6646 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e255181-8ed1-453f-b28b-bc6923b1db0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e255181-8ed1-453f-b28b-bc6923b1db0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917230843669' normalized='7230843669' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230843669"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6646 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2e255181-8ed1-453f-b28b-bc6923b1db0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9042b302-ff27-4e82-b142-5ca61b1da017","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1709,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e255181-8ed1-453f-b28b-bc6923b1db0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e255181-8ed1-453f-b28b-bc6923b1db0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917230843669' normalized='7230843669' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230843669"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:51:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6646 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2e255181-8ed1-453f-b28b-bc6923b1db0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9042b302-ff27-4e82-b142-5ca61b1da017","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1709,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919983973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1151c93-2406-4964-929c-649d8836a5f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f1151c93-2406-4964-929c-649d8836a5f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:56:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6647 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1151c93-2406-4964-929c-649d8836a5f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6647
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:56:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6647 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1711,"output":146}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1151c93-2406-4964-929c-649d8836a5f0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6647
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 20:56:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6647 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:00:31 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919983973797 HTTP:200 response:{"status":"queued","message":"done","execution_id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","run_id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/65ef2566-cae4-4055-b1fa-d2e5a889c94f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 65ef2566-cae4-4055-b1fa-d2e5a889c94f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919983973797' normalized='9983973797' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919983973797"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 21:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6648 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/65ef2566-cae4-4055-b1fa-d2e5a889c94f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919983973797' normalized='9983973797' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919983973797"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 21:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6648 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:00:31 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:00:32 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:00:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:00:38 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:00:39 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1711,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/65ef2566-cae4-4055-b1fa-d2e5a889c94f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919983973797' normalized='9983973797' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919983973797"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 21:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6648 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/65ef2566-cae4-4055-b1fa-d2e5a889c94f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919983973797' normalized='9983973797' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919983973797"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-14 21:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6648 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/65ef2566-cae4-4055-b1fa-d2e5a889c94f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919983973797' normalized='9983973797' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919983973797"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-14 21:01:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6648 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1711,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1711,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1711,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f1151c93-2406-4964-929c-649d8836a5f0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1711,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919131655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68f6c321-dc32-450d-8da5-6e649ea7c486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 68f6c321-dc32-450d-8da5-6e649ea7c486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 21:24:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6649 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68f6c321-dc32-450d-8da5-6e649ea7c486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6649
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eb7f2e10-c1bd-4a92-8bc3-b957b00f905a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919131655642","ivr_completed_at":"2026-07-14T15:54:53.344837"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 21:24:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6649 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68f6c321-dc32-450d-8da5-6e649ea7c486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6649
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eb7f2e10-c1bd-4a92-8bc3-b957b00f905a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919131655642","ivr_completed_at":"2026-07-14T15:54:53.344837"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 21:24:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6649 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Internal Medicine', date: '14 जुलाई', preferred_time: '04:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-14 21:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-14 21:26:14 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 21:26:14 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-14 21:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Internal Medicine' → 2 found: Dr. Arun Sharma, Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.63,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 opd \u0915\u0940 \u091c\u093e\u0928\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68f6c321-dc32-450d-8da5-6e649ea7c486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6649
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"eb7f2e10-c1bd-4a92-8bc3-b957b00f905a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919131655642","ivr_completed_at":"2026-07-14T15:54:53.344837"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-14 21:26:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6649 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:26:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":109,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 opd \u0915\u0940 \u091c\u093e\u0928\u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 21:26:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/68f6c321-dc32-450d-8da5-6e649ea7c486
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 21:26:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 21:26:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6649
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 21:26:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 21:26:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6649 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 21:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:35:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:35:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:35:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:35:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:35:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 21:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"68f6c321-dc32-450d-8da5-6e649ea7c486","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917230843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3481a9da-8e4e-4884-a877-43b8cd86b35f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3481a9da-8e4e-4884-a877-43b8cd86b35f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 22:01:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6650 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3481a9da-8e4e-4884-a877-43b8cd86b35f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 22:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6650 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"output":140}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3481a9da-8e4e-4884-a877-43b8cd86b35f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6650
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-14 22:02:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6650 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-14 22:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:10:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:10:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:15:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:15:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:15:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:20:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:25:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:25:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:25:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:30:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:30:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:30:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:35:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:35:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:35:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 22:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"65ef2566-cae4-4055-b1fa-d2e5a889c94f","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-14 23:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917230843669 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6b77f5e5-174b-45b2-9280-88ca8614a868","run_id":"6b77f5e5-174b-45b2-9280-88ca8614a868"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b77f5e5-174b-45b2-9280-88ca8614a868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6b77f5e5-174b-45b2-9280-88ca8614a868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917230843669' normalized='7230843669' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230843669"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6651 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b77f5e5-174b-45b2-9280-88ca8614a868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6651
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917230843669' normalized='7230843669' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230843669"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6651 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 00:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b77f5e5-174b-45b2-9280-88ca8614a868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6651
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917230843669' normalized='7230843669' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917230843669"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 00:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6651 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 00:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 01:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 02:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:35:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:35:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:35:29 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:35:30 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:35:31 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 03:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 04:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3481a9da-8e4e-4884-a877-43b8cd86b35f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf72254c-20fb-416c-b211-a1fa96284119","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919587088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf72254c-20fb-416c-b211-a1fa96284119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cf72254c-20fb-416c-b211-a1fa96284119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:08:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6652 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf72254c-20fb-416c-b211-a1fa96284119","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf72254c-20fb-416c-b211-a1fa96284119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6652
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"7466e988-3b82-45d3-a026-535365f76d01","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919587088885","ivr_completed_at":"2026-07-14T23:39:04.603361"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6652 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf72254c-20fb-416c-b211-a1fa96284119","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf72254c-20fb-416c-b211-a1fa96284119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6652
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6652 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:09:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf72254c-20fb-416c-b211-a1fa96284119","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.96,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:09:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf72254c-20fb-416c-b211-a1fa96284119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:09:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:09:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6652
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:09:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:09:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6652 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf72254c-20fb-416c-b211-a1fa96284119","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":52,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948?
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf72254c-20fb-416c-b211-a1fa96284119
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6652
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:09:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6652 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917339970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57b1f458-51fc-47ce-a540-c57c5bd38553
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 57b1f458-51fc-47ce-a540-c57c5bd38553
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6653 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57b1f458-51fc-47ce-a540-c57c5bd38553
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6653
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:10:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6653 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"output":143}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57b1f458-51fc-47ce-a540-c57c5bd38553
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6653
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:10:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6653 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6b77f5e5-174b-45b2-9280-88ca8614a868","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917339970590 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","run_id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8912d20b-b0b7-4c1a-9f96-ebe78c5c6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8912d20b-b0b7-4c1a-9f96-ebe78c5c6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917339970590' normalized='7339970590' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917339970590"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6654 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8912d20b-b0b7-4c1a-9f96-ebe78c5c6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917339970590' normalized='7339970590' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917339970590"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6654 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8912d20b-b0b7-4c1a-9f96-ebe78c5c6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917339970590' normalized='7339970590' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917339970590"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 05:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6654 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.14,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8912d20b-b0b7-4c1a-9f96-ebe78c5c6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917339970590' normalized='7339970590' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917339970590"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 05:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6654 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8912d20b-b0b7-4c1a-9f96-ebe78c5c6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6654
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917339970590' normalized='7339970590' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917339970590"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 05:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6654 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:35:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:35:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:35:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:40:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:40:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:40:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:45:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:45:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:45:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:50:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:50:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:55:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:55:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 05:55:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:00:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:00:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:05:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:05:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:10:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:10:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:10:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:15:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:15:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:15:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:25:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:25:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:25:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:30:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:30:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:30:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:35:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:35:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:35:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:40:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:40:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:40:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:45:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:45:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:45:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:50:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 06:50:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:00:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:00:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:00:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:05:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:05:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:10:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:10:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:10:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:15:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:15:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:15:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"57b1f458-51fc-47ce-a540-c57c5bd38553","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1708,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079361
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9f7b349-e773-40d1-b2e6-1c2697d1b0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c9f7b349-e773-40d1-b2e6-1c2697d1b0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 07:18:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6655 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9f7b349-e773-40d1-b2e6-1c2697d1b0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22adac44-a9e1-4445-a0fe-268ebce653d5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079361897","ivr_completed_at":"2026-07-15T01:48:34.936736"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6655 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9f7b349-e773-40d1-b2e6-1c2697d1b0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22adac44-a9e1-4445-a0fe-268ebce653d5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079361897","ivr_completed_at":"2026-07-15T01:48:34.936736"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 07:18:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6655 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:20:01 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'test price' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0939\u0948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9f7b349-e773-40d1-b2e6-1c2697d1b0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22adac44-a9e1-4445-a0fe-268ebce653d5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079361897","ivr_completed_at":"2026-07-15T01:48:34.936736"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 07:20:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6655 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":116,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0939\u0948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9f7b349-e773-40d1-b2e6-1c2697d1b0ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6655
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22adac44-a9e1-4445-a0fe-268ebce653d5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079361897","ivr_completed_at":"2026-07-15T01:48:34.936736"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 07:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6655 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8912d20b-b0b7-4c1a-9f96-ebe78c5c6977","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9f7b349-e773-40d1-b2e6-1c2697d1b0ac","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":116.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d081bf7b-8c8e-4e9d-948b-8dc33e35c76f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d081bf7b-8c8e-4e9d-948b-8dc33e35c76f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d081bf7b-8c8e-4e9d-948b-8dc33e35c76f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 07:57:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6656 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d081bf7b-8c8e-4e9d-948b-8dc33e35c76f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d081bf7b-8c8e-4e9d-948b-8dc33e35c76f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6656
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 07:58:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6656 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d081bf7b-8c8e-4e9d-948b-8dc33e35c76f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1715,"output":153}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d081bf7b-8c8e-4e9d-948b-8dc33e35c76f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6656
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 07:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6656 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce8e9073-4eed-4918-bd33-58d56291bc99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ce8e9073-4eed-4918-bd33-58d56291bc99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 07:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6657 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce8e9073-4eed-4918-bd33-58d56291bc99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6657
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51c080a2-f6e5-4ff2-88ad-e40bfdf1428d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:29:47.133246"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6657 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce8e9073-4eed-4918-bd33-58d56291bc99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6657
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51c080a2-f6e5-4ff2-88ad-e40bfdf1428d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:29:47.133246"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 07:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6657 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916375544994 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","run_id":"d3380f37-5f7e-4b2c-ab97-42e617efed00"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3380f37-5f7e-4b2c-ab97-42e617efed00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d3380f37-5f7e-4b2c-ab97-42e617efed00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375544994' normalized='6375544994' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375544994"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 08:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6658 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3380f37-5f7e-4b2c-ab97-42e617efed00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375544994' normalized='6375544994' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375544994"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6658 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3380f37-5f7e-4b2c-ab97-42e617efed00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375544994' normalized='6375544994' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375544994"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 08:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6658 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.32,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u0915\u093e location \u091a\u093e\u0939\u093f\u090f\nassi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce8e9073-4eed-4918-bd33-58d56291bc99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6657
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51c080a2-f6e5-4ff2-88ad-e40bfdf1428d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:29:47.133246"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 08:01:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6657 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":120,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u0915\u093e location \u091a\u093e\u0939\u093f\u090f\nassis
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce8e9073-4eed-4918-bd33-58d56291bc99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6657
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:01:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6657 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ce8e9073-4eed-4918-bd33-58d56291bc99","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":120.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0388505f-b76d-4981-bc62-bf7d673418f3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0388505f-b76d-4981-bc62-bf7d673418f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0388505f-b76d-4981-bc62-bf7d673418f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 08:05:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6659 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0388505f-b76d-4981-bc62-bf7d673418f3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0388505f-b76d-4981-bc62-bf7d673418f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6659
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"70a33a04-8d9f-4679-9364-d83e8d68b528","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:35:42.610692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6659 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0388505f-b76d-4981-bc62-bf7d673418f3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0388505f-b76d-4981-bc62-bf7d673418f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6659
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"70a33a04-8d9f-4679-9364-d83e8d68b528","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:35:42.610692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:05:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6659 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0388505f-b76d-4981-bc62-bf7d673418f3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0388505f-b76d-4981-bc62-bf7d673418f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6659
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"70a33a04-8d9f-4679-9364-d83e8d68b528","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:35:42.610692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:05:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6659 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0388505f-b76d-4981-bc62-bf7d673418f3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":36,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0388505f-b76d-4981-bc62-bf7d673418f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6659
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"70a33a04-8d9f-4679-9364-d83e8d68b528","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:35:42.610692"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:06:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6659 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375544
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/333df5a1-aa7a-4651-883e-f0be38f7d478
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 333df5a1-aa7a-4651-883e-f0be38f7d478
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 08:07:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6660 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/333df5a1-aa7a-4651-883e-f0be38f7d478
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6660
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"caccffc8-c649-4f34-8659-d56b5472b4fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:37:30.077538"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6660 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/333df5a1-aa7a-4651-883e-f0be38f7d478
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6660
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"caccffc8-c649-4f34-8659-d56b5472b4fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:37:30.077538"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:07:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6660 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:08:04 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 08:08:04 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 08:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 08:09:11 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Rashid Khan', date: 'बुधवार', preferred_time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-15 08:09:11 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-22'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-15 08:09:11 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-15 08:09:11 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Rashid Khan' → 1 found: Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-15 08:09:11 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:00 PM' → '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-15 08:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Imran Ram', phone: '6375544994', doctor_id: 6, date: '2026-07-22', time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-15 08:09:24 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:00 PM' → '1:00 PM' → '13:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-15 08:09:25 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-0A6269 — Imran Ram with Dr. Rashid Khan on 2026-07-22 at 1:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-15 08:09:25 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-0A6269</span> — Dr. Rashid Khan on 22 Jul 1:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.68,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u092e\u0947\u0902 bp \u0926\u093f\u0916\u093e\u0928\u0947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/333df5a1-aa7a-4651-883e-f0be38f7d478
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6660
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"caccffc8-c649-4f34-8659-d56b5472b4fd","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916375544994","ivr_completed_at":"2026-07-15T02:37:30.077538"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-0A6269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-15 08:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6660 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":151,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u092e\u0947\u0902 bp \u0926\u093f\u0916\u093e\u0928\u0947 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 08:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/333df5a1-aa7a-4651-883e-f0be38f7d478
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 08:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 08:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6660
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 08:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 08:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6660 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 08:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"333df5a1-aa7a-4651-883e-f0be38f7d478","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5494c70f-8fea-4d98-93e9-a42caf49e562","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918003334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5494c70f-8fea-4d98-93e9-a42caf49e562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5494c70f-8fea-4d98-93e9-a42caf49e562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:13:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6661 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5494c70f-8fea-4d98-93e9-a42caf49e562","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5494c70f-8fea-4d98-93e9-a42caf49e562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b377c23-6082-45f1-947b-a52f6d5ac1c5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003334282","ivr_completed_at":"2026-07-15T03:43:48.554112"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6661 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5494c70f-8fea-4d98-93e9-a42caf49e562","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5494c70f-8fea-4d98-93e9-a42caf49e562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b377c23-6082-45f1-947b-a52f6d5ac1c5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003334282","ivr_completed_at":"2026-07-15T03:43:48.554112"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:13:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6661 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:14:05 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 09:14:05 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 09:14:05 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5494c70f-8fea-4d98-93e9-a42caf49e562","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0938\u094c\u092e\u094d\u092f\u093e ma'am \u0915\u094b \u0926\u093f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5494c70f-8fea-4d98-93e9-a42caf49e562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b377c23-6082-45f1-947b-a52f6d5ac1c5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003334282","ivr_completed_at":"2026-07-15T03:43:48.554112"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6661 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5494c70f-8fea-4d98-93e9-a42caf49e562","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0938\u094c\u092e\u094d\u092f\u093e ma'am \u0915\u094b \u0926\u093f\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5494c70f-8fea-4d98-93e9-a42caf49e562
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6661 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ed78b1-cbf9-404c-a51d-6e506f7b9196","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918003334
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0ed78b1-cbf9-404c-a51d-6e506f7b9196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c0ed78b1-cbf9-404c-a51d-6e506f7b9196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6662 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ed78b1-cbf9-404c-a51d-6e506f7b9196","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0ed78b1-cbf9-404c-a51d-6e506f7b9196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6662
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5f42c6b-d752-43fd-8fb0-c2654d8b702d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003334282","ivr_completed_at":"2026-07-15T03:45:28.020485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6662 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ed78b1-cbf9-404c-a51d-6e506f7b9196","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0ed78b1-cbf9-404c-a51d-6e506f7b9196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6662
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5f42c6b-d752-43fd-8fb0-c2654d8b702d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003334282","ivr_completed_at":"2026-07-15T03:45:28.020485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:15:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6662 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-14', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 09:15:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 09:15:42 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 09:16:10 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-15', day: 'Wednesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-15 09:16:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: '15 जुलाई', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-15 09:16:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-15 09:16:30 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-15 09:16:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-15 09:16:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-15 09:16:43 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Bhagwat Hi Dene Ki', phone: '8003334282', doctor_id: 2, date: '2026-07-15', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-15 09:16:43 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-15 09:16:44 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-15 09:16:44 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-7038CC — Bhagwat Hi Dene Ki with Dr. Saumya Mathur on 2026-07-15 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-15 09:16:44 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-7038CC</span> — Dr. Saumya Mathur on 15 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ed78b1-cbf9-404c-a51d-6e506f7b9196","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.81,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0938\u094c\u092e\u094d\u092f\u093e \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0ed78b1-cbf9-404c-a51d-6e506f7b9196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6662
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5f42c6b-d752-43fd-8fb0-c2654d8b702d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918003334282","ivr_completed_at":"2026-07-15T03:45:28.020485"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-7038CC
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-15 09:17:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6662 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c0ed78b1-cbf9-404c-a51d-6e506f7b9196","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":112,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0938\u094c\u092e\u094d\u092f\u093e \u092e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c0ed78b1-cbf9-404c-a51d-6e506f7b9196
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6662
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:17:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6662 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c0ed78b1-cbf9-404c-a51d-6e506f7b9196","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":112.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"735dee2c-eb43-48c3-9a0a-f889f8b345ab","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/735dee2c-eb43-48c3-9a0a-f889f8b345ab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 735dee2c-eb43-48c3-9a0a-f889f8b345ab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:22:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6663 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"735dee2c-eb43-48c3-9a0a-f889f8b345ab","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/735dee2c-eb43-48c3-9a0a-f889f8b345ab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5992030a-6367-4bec-bf18-787282352252","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:52:22.029904"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6663 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"735dee2c-eb43-48c3-9a0a-f889f8b345ab","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/735dee2c-eb43-48c3-9a0a-f889f8b345ab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5992030a-6367-4bec-bf18-787282352252","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:52:22.029904"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:22:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6663 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"735dee2c-eb43-48c3-9a0a-f889f8b345ab","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u091a\u093e\u0939\u093f\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/735dee2c-eb43-48c3-9a0a-f889f8b345ab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5992030a-6367-4bec-bf18-787282352252","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:52:22.029904"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:22:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6663 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"735dee2c-eb43-48c3-9a0a-f889f8b345ab","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u091a\u093e\u0939\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/735dee2c-eb43-48c3-9a0a-f889f8b345ab
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6663
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5992030a-6367-4bec-bf18-787282352252","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:52:22.029904"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:22:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6663 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"735dee2c-eb43-48c3-9a0a-f889f8b345ab","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"712a2f08-49da-43da-8558-6f53931fe15f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/712a2f08-49da-43da-8558-6f53931fe15f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 712a2f08-49da-43da-8558-6f53931fe15f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:26:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6664 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"712a2f08-49da-43da-8558-6f53931fe15f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/712a2f08-49da-43da-8558-6f53931fe15f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"586e48ce-66fe-44d5-9a97-fd8055c48019","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:56:42.869530"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6664 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"712a2f08-49da-43da-8558-6f53931fe15f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/712a2f08-49da-43da-8558-6f53931fe15f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"586e48ce-66fe-44d5-9a97-fd8055c48019","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:56:42.869530"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:26:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6664 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:27:41 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: 'आज', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 09:27:41 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 09:27:41 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 09:27:41 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-15', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"712a2f08-49da-43da-8558-6f53931fe15f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":46.5,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  what i would like to ask about orthopedic\nuser: I would like to ask
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/712a2f08-49da-43da-8558-6f53931fe15f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"586e48ce-66fe-44d5-9a97-fd8055c48019","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413993280","ivr_completed_at":"2026-07-15T03:56:42.869530"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6664 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"712a2f08-49da-43da-8558-6f53931fe15f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":256,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  what i would like to ask about orthopedic\nuser: I would like to ask
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/712a2f08-49da-43da-8558-6f53931fe15f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6664
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:30:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6664 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"712a2f08-49da-43da-8558-6f53931fe15f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":256.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"733a16c7-3b5e-4fc3-b599-045e5f84ad23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919587088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/733a16c7-3b5e-4fc3-b599-045e5f84ad23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 733a16c7-3b5e-4fc3-b599-045e5f84ad23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6665 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"733a16c7-3b5e-4fc3-b599-045e5f84ad23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/733a16c7-3b5e-4fc3-b599-045e5f84ad23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6665
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"03973f36-7fa1-4bd9-b0fc-45e649ddaaaa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:09:47.977427"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6665 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"733a16c7-3b5e-4fc3-b599-045e5f84ad23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/733a16c7-3b5e-4fc3-b599-045e5f84ad23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6665
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"03973f36-7fa1-4bd9-b0fc-45e649ddaaaa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:09:47.977427"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:39:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6665 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"733a16c7-3b5e-4fc3-b599-045e5f84ad23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"733a16c7-3b5e-4fc3-b599-045e5f84ad23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":0,"total_cost":2.76,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/733a16c7-3b5e-4fc3-b599-045e5f84ad23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6665
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"03973f36-7fa1-4bd9-b0fc-45e649ddaaaa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:09:47.977427"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6665 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"733a16c7-3b5e-4fc3-b599-045e5f84ad23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":40,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/733a16c7-3b5e-4fc3-b599-045e5f84ad23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6665
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"03973f36-7fa1-4bd9-b0fc-45e649ddaaaa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:09:47.977427"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6665 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9237492-bf17-47ae-b59b-6d88790b1f31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414364
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9237492-bf17-47ae-b59b-6d88790b1f31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d9237492-bf17-47ae-b59b-6d88790b1f31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6666 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9237492-bf17-47ae-b59b-6d88790b1f31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9237492-bf17-47ae-b59b-6d88790b1f31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6666
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eb5f800-8a6e-4a19-aaea-a1d4effb7895","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414364796","ivr_completed_at":"2026-07-15T04:12:22.319889"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6666 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9237492-bf17-47ae-b59b-6d88790b1f31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9237492-bf17-47ae-b59b-6d88790b1f31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6666
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eb5f800-8a6e-4a19-aaea-a1d4effb7895","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414364796","ivr_completed_at":"2026-07-15T04:12:22.319889"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6666 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9237492-bf17-47ae-b59b-6d88790b1f31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":73.2,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9237492-bf17-47ae-b59b-6d88790b1f31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6666
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eb5f800-8a6e-4a19-aaea-a1d4effb7895","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414364796","ivr_completed_at":"2026-07-15T04:12:22.319889"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6666 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9237492-bf17-47ae-b59b-6d88790b1f31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":198,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9237492-bf17-47ae-b59b-6d88790b1f31
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6666
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6eb5f800-8a6e-4a19-aaea-a1d4effb7895","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414364796","ivr_completed_at":"2026-07-15T04:12:22.319889"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6666 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9237492-bf17-47ae-b59b-6d88790b1f31","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":198.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919587088
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 09:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6667 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6667
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db6315dc-df32-4221-bfa0-c1c616fd4e55","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:21:59.399180"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6667 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6667
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db6315dc-df32-4221-bfa0-c1c616fd4e55","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:21:59.399180"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6667 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.45,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6667
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db6315dc-df32-4221-bfa0-c1c616fd4e55","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:21:59.399180"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6667 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":61,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6667
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"db6315dc-df32-4221-bfa0-c1c616fd4e55","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919587088885","ivr_completed_at":"2026-07-15T04:21:59.399180"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 09:53:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 09:53:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 09:53:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6667 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 09:55:47 [223.181.42.26][9][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-15 10:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:00:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:00:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:00:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"86d76e14-22f7-4451-8ea9-31ad6fd77b06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414607
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/86d76e14-22f7-4451-8ea9-31ad6fd77b06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 86d76e14-22f7-4451-8ea9-31ad6fd77b06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 10:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6668 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:05:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:05:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e92396f-a6f4-4942-bcd9-9b3dd3c95b5b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":61.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"86d76e14-22f7-4451-8ea9-31ad6fd77b06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/86d76e14-22f7-4451-8ea9-31ad6fd77b06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6668
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73125fc3-ca35-457d-bf78-a99aec339b16","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414607366","ivr_completed_at":"2026-07-15T04:35:40.110307"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6668 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"86d76e14-22f7-4451-8ea9-31ad6fd77b06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/86d76e14-22f7-4451-8ea9-31ad6fd77b06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6668
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73125fc3-ca35-457d-bf78-a99aec339b16","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414607366","ivr_completed_at":"2026-07-15T04:35:40.110307"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:05:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6668 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:06:15 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: 'सोमवार', check_date: '2026-07-20'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 10:06:15 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 10:06:15 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-20', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 10:07:08 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: 'आज', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 10:07:08 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 10:07:08 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 10:07:57 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-15', day: 'Wednesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-15 10:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-15 10:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-15 10:08:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-15 10:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"86d76e14-22f7-4451-8ea9-31ad6fd77b06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":29.06,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u093e\u0932\u0942\u092e madam \u0906\u090f\u0917\u0940 \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/86d76e14-22f7-4451-8ea9-31ad6fd77b06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6668
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"73125fc3-ca35-457d-bf78-a99aec339b16","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414607366","ivr_completed_at":"2026-07-15T04:35:40.110307"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 10:08:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6668 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"86d76e14-22f7-4451-8ea9-31ad6fd77b06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":179,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u093e\u0932\u0942\u092e madam \u0906\u090f\u0917\u0940 \u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/86d76e14-22f7-4451-8ea9-31ad6fd77b06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6668
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:08:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6668 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:10:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:10:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:10:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"86d76e14-22f7-4451-8ea9-31ad6fd77b06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":179.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba0c8652-9e87-4fc3-8e8b-dfda6088677e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ba0c8652-9e87-4fc3-8e8b-dfda6088677e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 10:14:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6669 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba0c8652-9e87-4fc3-8e8b-dfda6088677e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6669
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"47dd6625-b2b3-47e2-b947-60db92e11644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T04:44:38.703942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6669 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba0c8652-9e87-4fc3-8e8b-dfda6088677e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6669
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"47dd6625-b2b3-47e2-b947-60db92e11644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T04:44:38.703942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6669 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:15:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:15:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:15:27 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:15:41 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: '2026-07-14', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 10:15:41 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 10:15:41 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 10:16:14 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rashid Khan', date_raw: '2026-07-14', check_date: '2026-07-14'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 10:16:14 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rashid Khan</span>" → Dr. Rashid Khan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 10:16:14 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-14', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba0c8652-9e87-4fc3-8e8b-dfda6088677e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6669
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"47dd6625-b2b3-47e2-b947-60db92e11644","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T04:44:38.703942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 10:16:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6669 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":141,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba0c8652-9e87-4fc3-8e8b-dfda6088677e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6669
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:17:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6669 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:20:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:20:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:25:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:25:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:25:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:30:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:30:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:30:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:35:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:35:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:35:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ba0c8652-9e87-4fc3-8e8b-dfda6088677e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":141.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2494a28d-36a6-4d20-b386-ad740797147a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2494a28d-36a6-4d20-b386-ad740797147a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 10:39:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6670 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2494a28d-36a6-4d20-b386-ad740797147a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6670
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6b7f2180-6451-4827-ae70-6caea9c9ff29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887982568","ivr_completed_at":"2026-07-15T05:09:19.800000"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6670 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2494a28d-36a6-4d20-b386-ad740797147a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6670
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6b7f2180-6451-4827-ae70-6caea9c9ff29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887982568","ivr_completed_at":"2026-07-15T05:09:19.800000"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:39:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6670 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.25,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u092e\u0947\u0902 maternity \u0915\u093e package \u091c\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2494a28d-36a6-4d20-b386-ad740797147a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6670
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6b7f2180-6451-4827-ae70-6caea9c9ff29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887982568","ivr_completed_at":"2026-07-15T05:09:19.800000"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6670 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:40:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:40:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:40:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":7.25,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":71,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u092e\u0947\u0902 maternity \u0915\u093e package \u091c\u093e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2494a28d-36a6-4d20-b386-ad740797147a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6670
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6b7f2180-6451-4827-ae70-6caea9c9ff29","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887982568","ivr_completed_at":"2026-07-15T05:09:19.800000"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 10:40:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6670 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:45:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:45:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:45:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 10:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2494a28d-36a6-4d20-b386-ad740797147a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":71.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917976631
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6671 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6671
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae33becb-7a38-46c3-99ba-19d4a0fe33b9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976631872","ivr_completed_at":"2026-07-15T05:57:39.186957"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6671 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6671
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae33becb-7a38-46c3-99ba-19d4a0fe33b9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976631872","ivr_completed_at":"2026-07-15T05:57:39.186957"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:27:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6671 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.38,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello ma'am \u092e\u0941\u091d\u0947 \u0915\u0941\u091b \u091c\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6671
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae33becb-7a38-46c3-99ba-19d4a0fe33b9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976631872","ivr_completed_at":"2026-07-15T05:57:39.186957"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:28:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6671 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":79,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello ma'am \u092e\u0941\u091d\u0947 \u0915\u0941\u091b \u091c\u093e\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6671
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ae33becb-7a38-46c3-99ba-19d4a0fe33b9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917976631872","ivr_completed_at":"2026-07-15T05:57:39.186957"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 11:28:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6671 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:30:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:30:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:30:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7fdf0f37-0e11-4616-a73f-ee8ea15a5ef9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":79.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf43b8e8-84bb-406f-84ae-5514b433c585","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116626
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf43b8e8-84bb-406f-84ae-5514b433c585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cf43b8e8-84bb-406f-84ae-5514b433c585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6672 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf43b8e8-84bb-406f-84ae-5514b433c585","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf43b8e8-84bb-406f-84ae-5514b433c585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8214f3cd-7e98-4f4a-9878-e48d4e8f62e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116626328","ivr_completed_at":"2026-07-15T06:11:29.119214"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6672 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf43b8e8-84bb-406f-84ae-5514b433c585","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf43b8e8-84bb-406f-84ae-5514b433c585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8214f3cd-7e98-4f4a-9878-e48d4e8f62e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116626328","ivr_completed_at":"2026-07-15T06:11:29.119214"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:41:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6672 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf43b8e8-84bb-406f-84ae-5514b433c585","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.35,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  actually eyes \u0915\u093e checkup \u0915\u0930\u0935\u093e\u0928\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf43b8e8-84bb-406f-84ae-5514b433c585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8214f3cd-7e98-4f4a-9878-e48d4e8f62e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116626328","ivr_completed_at":"2026-07-15T06:11:29.119214"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:41:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6672 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab7bdb04-6995-48d6-bce1-2f7f2098ca48","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab7bdb04-6995-48d6-bce1-2f7f2098ca48
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ab7bdb04-6995-48d6-bce1-2f7f2098ca48
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:42:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6673 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cf43b8e8-84bb-406f-84ae-5514b433c585","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":37,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  actually eyes \u0915\u093e checkup \u0915\u0930\u0935\u093e\u0928\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cf43b8e8-84bb-406f-84ae-5514b433c585
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8214f3cd-7e98-4f4a-9878-e48d4e8f62e7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116626328","ivr_completed_at":"2026-07-15T06:11:29.119214"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:43:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6672 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab7bdb04-6995-48d6-bce1-2f7f2098ca48","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab7bdb04-6995-48d6-bce1-2f7f2098ca48
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6673
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:43:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6673 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa017deb-0387-46ae-a5a5-c5c3a1e97f24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aa017deb-0387-46ae-a5a5-c5c3a1e97f24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aa017deb-0387-46ae-a5a5-c5c3a1e97f24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:43:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6674 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa017deb-0387-46ae-a5a5-c5c3a1e97f24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aa017deb-0387-46ae-a5a5-c5c3a1e97f24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6674
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f89b18ef-e47a-49cd-9f0b-ec411ef53580","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:13:25.076934"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6674 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa017deb-0387-46ae-a5a5-c5c3a1e97f24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aa017deb-0387-46ae-a5a5-c5c3a1e97f24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6674
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f89b18ef-e47a-49cd-9f0b-ec411ef53580","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:13:25.076934"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6674 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ab7bdb04-6995-48d6-bce1-2f7f2098ca48","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1712,"output":130}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ab7bdb04-6995-48d6-bce1-2f7f2098ca48
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6673
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6673 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa017deb-0387-46ae-a5a5-c5c3a1e97f24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  tpa \u092e\u0947\u0902 transfer \u0915\u0930 \u0930\u0939\u093e \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aa017deb-0387-46ae-a5a5-c5c3a1e97f24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6674
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f89b18ef-e47a-49cd-9f0b-ec411ef53580","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:13:25.076934"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:44:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6674 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aa017deb-0387-46ae-a5a5-c5c3a1e97f24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":83,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  tpa \u092e\u0947\u0902 transfer \u0915\u0930 \u0930\u0939\u093e \u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aa017deb-0387-46ae-a5a5-c5c3a1e97f24
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6674
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f89b18ef-e47a-49cd-9f0b-ec411ef53580","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:13:25.076934"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:44:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 11:44:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6674 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d3380f37-5f7e-4b2c-ab97-42e617efed00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"aa017deb-0387-46ae-a5a5-c5c3a1e97f24","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":83.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83bd7bef-8625-40e9-8adf-fc92c7b071d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314152
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/83bd7bef-8625-40e9-8adf-fc92c7b071d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 83bd7bef-8625-40e9-8adf-fc92c7b071d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:45:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6675 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83bd7bef-8625-40e9-8adf-fc92c7b071d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/83bd7bef-8625-40e9-8adf-fc92c7b071d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdbb7e5a-4457-4005-971a-2d9fb51bc1bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:15:51.801965"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6675 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83bd7bef-8625-40e9-8adf-fc92c7b071d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/83bd7bef-8625-40e9-8adf-fc92c7b071d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdbb7e5a-4457-4005-971a-2d9fb51bc1bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:15:51.801965"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6675 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83bd7bef-8625-40e9-8adf-fc92c7b071d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.56,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/83bd7bef-8625-40e9-8adf-fc92c7b071d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdbb7e5a-4457-4005-971a-2d9fb51bc1bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:15:51.801965"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:46:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6675 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"83bd7bef-8625-40e9-8adf-fc92c7b071d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":48,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/83bd7bef-8625-40e9-8adf-fc92c7b071d1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6675
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cdbb7e5a-4457-4005-971a-2d9fb51bc1bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314152552","ivr_completed_at":"2026-07-15T06:15:51.801965"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:46:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6675 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919314152552 HTTP:200 response:{"status":"queued","message":"done","execution_id":"91e74bc6-5c6c-401b-b020-0b78d9719954","run_id":"91e74bc6-5c6c-401b-b020-0b78d9719954"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91e74bc6-5c6c-401b-b020-0b78d9719954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 91e74bc6-5c6c-401b-b020-0b78d9719954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314152552' normalized='9314152552' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314152552"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6676 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91e74bc6-5c6c-401b-b020-0b78d9719954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314152552' normalized='9314152552' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314152552"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:50:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6676 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"83bd7bef-8625-40e9-8adf-fc92c7b071d1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":48.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919079150
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/306f6a1e-5685-49e2-8464-01eab9bcd5b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 306f6a1e-5685-49e2-8464-01eab9bcd5b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:50:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6677 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/306f6a1e-5685-49e2-8464-01eab9bcd5b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6677
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ffba89b5-2db8-497f-8daa-46336db7799c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079150220","ivr_completed_at":"2026-07-15T06:20:42.354942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:50:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6677 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/306f6a1e-5685-49e2-8464-01eab9bcd5b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6677
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ffba89b5-2db8-497f-8daa-46336db7799c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079150220","ivr_completed_at":"2026-07-15T06:20:42.354942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6677 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91e74bc6-5c6c-401b-b020-0b78d9719954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919314152552' normalized='9314152552' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919314152552"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 11:51:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6676 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/306f6a1e-5685-49e2-8464-01eab9bcd5b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6677
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ffba89b5-2db8-497f-8daa-46336db7799c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079150220","ivr_completed_at":"2026-07-15T06:20:42.354942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:51:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6677 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":91,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/306f6a1e-5685-49e2-8464-01eab9bcd5b8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6677
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ffba89b5-2db8-497f-8daa-46336db7799c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919079150220","ivr_completed_at":"2026-07-15T06:20:42.354942"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 11:52:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6677 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 11:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 11:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"306f6a1e-5685-49e2-8464-01eab9bcd5b8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":91.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9dd0702-5e5b-4fea-a74f-276fb0d2ede0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597331
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9dd0702-5e5b-4fea-a74f-276fb0d2ede0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d9dd0702-5e5b-4fea-a74f-276fb0d2ede0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:23:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6678 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9dd0702-5e5b-4fea-a74f-276fb0d2ede0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9dd0702-5e5b-4fea-a74f-276fb0d2ede0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6678
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:23:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6678 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d9dd0702-5e5b-4fea-a74f-276fb0d2ede0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d9dd0702-5e5b-4fea-a74f-276fb0d2ede0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6678
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:24:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6678 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d9dd0702-5e5b-4fea-a74f-276fb0d2ede0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919785745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:32:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6679 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6679
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:33:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6679 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d20ba30-3d8c-44b4-a24d-fef2ec2b48fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6679
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:33:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6679 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b11e39e-2345-4b38-8099-6b882e7bb1cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b11e39e-2345-4b38-8099-6b882e7bb1cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b11e39e-2345-4b38-8099-6b882e7bb1cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:34:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6680 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b11e39e-2345-4b38-8099-6b882e7bb1cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b11e39e-2345-4b38-8099-6b882e7bb1cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6680
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2eec0991-eb9a-476a-8696-346a0e06f529","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T07:04:58.295464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:34:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6680 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b11e39e-2345-4b38-8099-6b882e7bb1cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b11e39e-2345-4b38-8099-6b882e7bb1cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6680
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2eec0991-eb9a-476a-8696-346a0e06f529","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T07:04:58.295464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:34:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6680 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"91e74bc6-5c6c-401b-b020-0b78d9719954","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4b11e39e-2345-4b38-8099-6b882e7bb1cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:35:27 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: '', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 12:35:27 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 12:35:27 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ab61f00-2a58-447e-a0b7-9cf18adae387","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917597331
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ab61f00-2a58-447e-a0b7-9cf18adae387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2ab61f00-2a58-447e-a0b7-9cf18adae387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:36:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6681 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-15', day: 'Wednesday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-15 12:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Naman Singhal', date: '2026-07-15', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-15 12:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-15 12:37:13 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-15 12:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Naman Singhal' → 1 found: Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-15 12:37:13 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ab61f00-2a58-447e-a0b7-9cf18adae387","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ab61f00-2a58-447e-a0b7-9cf18adae387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6681
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4a6e07a0-e468-4041-8cea-fcdfae928d73","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917597331700","ivr_completed_at":"2026-07-15T07:07:17.994187"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6681 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ab61f00-2a58-447e-a0b7-9cf18adae387","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ab61f00-2a58-447e-a0b7-9cf18adae387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6681
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4a6e07a0-e468-4041-8cea-fcdfae928d73","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917597331700","ivr_completed_at":"2026-07-15T07:07:17.994187"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:37:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6681 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Shashikant Sharma', phone: '9414593156', doctor_id: 11, date: '2026-07-15', time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-15 12:37:26 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:00 PM' → '2:00 PM' → '14:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-15 12:37:27 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-15 12:37:27 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-10AF76 — Shashikant Sharma with Dr. Naman Singhal on 2026-07-15 at 2:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-15 12:37:27 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-10AF76</span> — Dr. Naman Singhal on 15 Jul 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-15 12:37:32 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Naman Singhal', date_raw: '', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 12:37:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Naman Singhal</span>" → Dr. Naman Singhal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 12:37:32 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 11, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b11e39e-2345-4b38-8099-6b882e7bb1cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":38.89,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947  opd \u092e\u0947\u0902  \u0938\u0947 cons
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b11e39e-2345-4b38-8099-6b882e7bb1cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6680
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2eec0991-eb9a-476a-8696-346a0e06f529","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T07:04:58.295464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-10AF76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-15 12:38:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6680 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b11e39e-2345-4b38-8099-6b882e7bb1cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":201,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947  opd \u092e\u0947\u0902  \u0938\u0947 consu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b11e39e-2345-4b38-8099-6b882e7bb1cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6680
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:38:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6680 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"70ddd789-fb37-4706-85d4-785c1d615dd7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414593
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/70ddd789-fb37-4706-85d4-785c1d615dd7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 70ddd789-fb37-4706-85d4-785c1d615dd7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-10AF76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-15 12:38:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6682 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"70ddd789-fb37-4706-85d4-785c1d615dd7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/70ddd789-fb37-4706-85d4-785c1d615dd7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6682
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11aeb628-655b-4821-9163-6dea21da8e36","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T07:08:41.282136"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6682 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"70ddd789-fb37-4706-85d4-785c1d615dd7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/70ddd789-fb37-4706-85d4-785c1d615dd7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6682
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11aeb628-655b-4821-9163-6dea21da8e36","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T07:08:41.282136"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6682 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:39:00 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '2026-07-15', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 12:39:00 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 12:39:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 12:39:00 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 12:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Toshi Agarwal', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-15 12:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-15 12:39:32 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-15 12:39:32 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-15 12:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Dr. Toshi Agarwal', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-15 12:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-15 12:40:02 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Dr. Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-15 12:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Dr. Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-15 12:40:02 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-15 12:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917597331700 HTTP:200 response:{"status":"queued","message":"done","execution_id":"590be337-4ebf-406c-be1a-d6e014000cf7","run_id":"590be337-4ebf-406c-be1a-d6e014000cf7"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 12:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919785745417 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ce0959d8-c9d8-4a6a-948a-1671692128df","run_id":"ce0959d8-c9d8-4a6a-948a-1671692128df"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590be337-4ebf-406c-be1a-d6e014000cf7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/590be337-4ebf-406c-be1a-d6e014000cf7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 590be337-4ebf-406c-be1a-d6e014000cf7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597331700' normalized='7597331700' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597331700"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6683 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce0959d8-c9d8-4a6a-948a-1671692128df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce0959d8-c9d8-4a6a-948a-1671692128df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ce0959d8-c9d8-4a6a-948a-1671692128df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919785745417' normalized='9785745417' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919785745417"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6684 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590be337-4ebf-406c-be1a-d6e014000cf7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/590be337-4ebf-406c-be1a-d6e014000cf7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6683
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597331700' normalized='7597331700' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597331700"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6683 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce0959d8-c9d8-4a6a-948a-1671692128df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce0959d8-c9d8-4a6a-948a-1671692128df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6684
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919785745417' normalized='9785745417' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919785745417"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6684 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ce0959d8-c9d8-4a6a-948a-1671692128df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"70ddd789-fb37-4706-85d4-785c1d615dd7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Shalini Sharma', phone: '9414593156', doctor_id: 4, date: '2026-07-15', time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-15 12:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:00 PM' → '2:00 PM' → '14:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-15 12:40:15 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-EE6E81 — Shalini Sharma with Dr. Toshi Agarwal on 2026-07-15 at 2:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-15 12:40:15 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-EE6E81</span> — Dr. Toshi Agarwal on 15 Jul 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"590be337-4ebf-406c-be1a-d6e014000cf7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/590be337-4ebf-406c-be1a-d6e014000cf7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6683
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917597331700' normalized='7597331700' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917597331700"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6683 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ce0959d8-c9d8-4a6a-948a-1671692128df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ce0959d8-c9d8-4a6a-948a-1671692128df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6684
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919785745417' normalized='9785745417' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919785745417"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6684 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"70ddd789-fb37-4706-85d4-785c1d615dd7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.86,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e gynecologist \u0909\u092a\u0932\u092c\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/70ddd789-fb37-4706-85d4-785c1d615dd7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6682
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"11aeb628-655b-4821-9163-6dea21da8e36","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414593156","ivr_completed_at":"2026-07-15T07:08:41.282136"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 12:40:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6682 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"70ddd789-fb37-4706-85d4-785c1d615dd7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":131,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e gynecologist \u0909\u092a\u0932\u092c\u094d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/70ddd789-fb37-4706-85d4-785c1d615dd7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6682
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6682 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ab61f00-2a58-447e-a0b7-9cf18adae387","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":50.34,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0928\u092e\u0928 \u0939\u0948 \u0915\u094d\u092f\u093e\nas
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ab61f00-2a58-447e-a0b7-9cf18adae387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6681
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4a6e07a0-e468-4041-8cea-fcdfae928d73","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917597331700","ivr_completed_at":"2026-07-15T07:07:17.994187"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 12:41:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6681 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ab61f00-2a58-447e-a0b7-9cf18adae387","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":271,"total_cost":30,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0928\u092e\u0928 \u0939\u0948 \u0915\u094d\u092f\u093e\nass
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ab61f00-2a58-447e-a0b7-9cf18adae387
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6681
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:41:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6681 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2fca171-5409-4fe5-9943-17fba8e5000f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2fca171-5409-4fe5-9943-17fba8e5000f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c2fca171-5409-4fe5-9943-17fba8e5000f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:45:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6685 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2fca171-5409-4fe5-9943-17fba8e5000f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2fca171-5409-4fe5-9943-17fba8e5000f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6685
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:46:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6685 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c2fca171-5409-4fe5-9943-17fba8e5000f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c2fca171-5409-4fe5-9943-17fba8e5000f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6685
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:46:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6685 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:50:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919828017586 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c5202692-8a97-4123-8bf7-2a457a2129d0","run_id":"c5202692-8a97-4123-8bf7-2a457a2129d0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5202692-8a97-4123-8bf7-2a457a2129d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c5202692-8a97-4123-8bf7-2a457a2129d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828017586' normalized='9828017586' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828017586"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6686 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5202692-8a97-4123-8bf7-2a457a2129d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6686
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828017586' normalized='9828017586' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828017586"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6686 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c2fca171-5409-4fe5-9943-17fba8e5000f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5202692-8a97-4123-8bf7-2a457a2129d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6686
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919828017586' normalized='9828017586' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919828017586"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 12:50:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6686 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 12:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 12:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c2fca171-5409-4fe5-9943-17fba8e5000f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c2fca171-5409-4fe5-9943-17fba8e5000f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917611819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/976f2448-97c4-44b8-b2ae-c23f75efb66f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 976f2448-97c4-44b8-b2ae-c23f75efb66f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6687 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/976f2448-97c4-44b8-b2ae-c23f75efb66f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6687
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ea500f59-9f47-48bf-862d-c8c20851bc2b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917611819672","ivr_completed_at":"2026-07-15T07:32:32.861791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6687 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/976f2448-97c4-44b8-b2ae-c23f75efb66f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6687
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ea500f59-9f47-48bf-862d-c8c20851bc2b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917611819672","ivr_completed_at":"2026-07-15T07:32:32.861791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 13:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6687 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.38,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/976f2448-97c4-44b8-b2ae-c23f75efb66f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6687
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ea500f59-9f47-48bf-862d-c8c20851bc2b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917611819672","ivr_completed_at":"2026-07-15T07:32:32.861791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 13:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6687 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":80,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/976f2448-97c4-44b8-b2ae-c23f75efb66f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6687
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ea500f59-9f47-48bf-862d-c8c20851bc2b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917611819672","ivr_completed_at":"2026-07-15T07:32:32.861791"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 13:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6687 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":80.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":80.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":80.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":80.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"976f2448-97c4-44b8-b2ae-c23f75efb66f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":80.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6923ec8-6221-4da2-9726-8d6a1e218504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024243
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6923ec8-6221-4da2-9726-8d6a1e218504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f6923ec8-6221-4da2-9726-8d6a1e218504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:33:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6688 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6923ec8-6221-4da2-9726-8d6a1e218504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6923ec8-6221-4da2-9726-8d6a1e218504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6688
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:33:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6688 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c5202692-8a97-4123-8bf7-2a457a2129d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f6923ec8-6221-4da2-9726-8d6a1e218504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6923ec8-6221-4da2-9726-8d6a1e218504","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":76}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6923ec8-6221-4da2-9726-8d6a1e218504
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6688
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:35:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6688 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9144d1d-aed9-41de-b932-91b859573fc8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919587344
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9144d1d-aed9-41de-b932-91b859573fc8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a9144d1d-aed9-41de-b932-91b859573fc8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:36:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6689 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9144d1d-aed9-41de-b932-91b859573fc8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9144d1d-aed9-41de-b932-91b859573fc8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6689
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:37:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6689 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a9144d1d-aed9-41de-b932-91b859573fc8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":71}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a9144d1d-aed9-41de-b932-91b859573fc8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6689
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6689 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919024243677 HTTP:200 response:{"status":"queued","message":"done","execution_id":"16f0a1d6-97fa-4fde-be16-3e51c0074973","run_id":"16f0a1d6-97fa-4fde-be16-3e51c0074973"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 13:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919587344759 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","run_id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a9144d1d-aed9-41de-b932-91b859573fc8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f0a1d6-97fa-4fde-be16-3e51c0074973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f0a1d6-97fa-4fde-be16-3e51c0074973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6691
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024243677' normalized='9024243677' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024243677"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6691 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f0a1d6-97fa-4fde-be16-3e51c0074973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f0a1d6-97fa-4fde-be16-3e51c0074973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6691
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024243677' normalized='9024243677' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024243677"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6691 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f0a1d6-97fa-4fde-be16-3e51c0074973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f0a1d6-97fa-4fde-be16-3e51c0074973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6691
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024243677' normalized='9024243677' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024243677"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6691 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f0a1d6-97fa-4fde-be16-3e51c0074973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.72,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f0a1d6-97fa-4fde-be16-3e51c0074973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6691
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024243677' normalized='9024243677' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024243677"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 13:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6691 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f0a1d6-97fa-4fde-be16-3e51c0074973","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f0a1d6-97fa-4fde-be16-3e51c0074973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6691
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024243677' normalized='9024243677' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024243677"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 13:40:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6691 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8820bb6b-2a54-43f1-83f8-4af04f0145ee
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6690
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919587344759' normalized='9587344759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919587344759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:40:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6690 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8820bb6b-2a54-43f1-83f8-4af04f0145ee
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6690
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919587344759' normalized='9587344759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919587344759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6690 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:41:00 [13.203.39.153][-][-][info][bolna] [analytics][working] Outbound call intent: <span class="hl">information_given</span> — lead 68
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/CampaignWebhookController.php:271
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8820bb6b-2a54-43f1-83f8-4af04f0145ee
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6690
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919587344759' normalized='9587344759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919587344759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:41:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6690 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.8,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8820bb6b-2a54-43f1-83f8-4af04f0145ee
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6690
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919587344759' normalized='9587344759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919587344759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 13:41:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6690 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":18,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8820bb6b-2a54-43f1-83f8-4af04f0145ee
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6690
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919587344759' normalized='9587344759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919587344759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6690 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8820bb6b-2a54-43f1-83f8-4af04f0145ee","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":18.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a9144d1d-aed9-41de-b932-91b859573fc8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918071980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:48:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6692 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6692
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:48:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6692 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6692
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:49:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6692 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918071980700 HTTP:200 response:{"status":"queued","message":"done","execution_id":"2391ade0-d7a1-40bd-aa19-a3280c75d260","run_id":"2391ade0-d7a1-40bd-aa19-a3280c75d260"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2391ade0-d7a1-40bd-aa19-a3280c75d260","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2391ade0-d7a1-40bd-aa19-a3280c75d260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6693
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918071980700' normalized='8071980700' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918071980700"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:50:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6693 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2391ade0-d7a1-40bd-aa19-a3280c75d260","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2391ade0-d7a1-40bd-aa19-a3280c75d260","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2391ade0-d7a1-40bd-aa19-a3280c75d260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6693
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918071980700' normalized='8071980700' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918071980700"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:50:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6693 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2391ade0-d7a1-40bd-aa19-a3280c75d260","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2391ade0-d7a1-40bd-aa19-a3280c75d260
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6693
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918071980700' normalized='8071980700' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918071980700"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6693 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2391ade0-d7a1-40bd-aa19-a3280c75d260","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ba2b2f1-a83d-4fa8-a7a8-863ae4654c92","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916376149
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:57:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6694 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:58:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6694 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 13:58:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6694 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916376149007 HTTP:200 response:{"status":"queued","message":"done","execution_id":"890e2870-8c4f-4b98-a673-a1ab6746e787","run_id":"890e2870-8c4f-4b98-a673-a1ab6746e787"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/890e2870-8c4f-4b98-a673-a1ab6746e787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 890e2870-8c4f-4b98-a673-a1ab6746e787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376149007' normalized='6376149007' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376149007"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6695 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/890e2870-8c4f-4b98-a673-a1ab6746e787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6695
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376149007' normalized='6376149007' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376149007"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6695 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/890e2870-8c4f-4b98-a673-a1ab6746e787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6695
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376149007' normalized='6376149007' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376149007"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6695 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.24,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/890e2870-8c4f-4b98-a673-a1ab6746e787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6695
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376149007' normalized='6376149007' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376149007"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 14:00:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6695 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":17,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/890e2870-8c4f-4b98-a673-a1ab6746e787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6695
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916376149007' normalized='6376149007' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916376149007"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 14:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6695 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8b49b0f8-9afc-4e73-8a7d-a6f21bffd59d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0120c611-991b-4ab2-ab5d-9a75e2983284","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460635
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0120c611-991b-4ab2-ab5d-9a75e2983284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0120c611-991b-4ab2-ab5d-9a75e2983284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6696 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0120c611-991b-4ab2-ab5d-9a75e2983284","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0120c611-991b-4ab2-ab5d-9a75e2983284","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0120c611-991b-4ab2-ab5d-9a75e2983284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6696
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e15b467-ac69-42ad-9203-cf3d05d81d35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460635987","ivr_completed_at":"2026-07-15T09:10:27.070240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6696 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0120c611-991b-4ab2-ab5d-9a75e2983284","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0120c611-991b-4ab2-ab5d-9a75e2983284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6696
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e15b467-ac69-42ad-9203-cf3d05d81d35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460635987","ivr_completed_at":"2026-07-15T09:10:27.070240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6696 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0120c611-991b-4ab2-ab5d-9a75e2983284","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.44,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u093e \u0906\u092a\u0915\u0940 \u0905\u092d\u0940 \u0926\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0120c611-991b-4ab2-ab5d-9a75e2983284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6696
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e15b467-ac69-42ad-9203-cf3d05d81d35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460635987","ivr_completed_at":"2026-07-15T09:10:27.070240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:41:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6696 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0120c611-991b-4ab2-ab5d-9a75e2983284","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":92,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0928\u093e \u0906\u092a\u0915\u0940 \u0905\u092d\u0940 \u0926\u093f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0120c611-991b-4ab2-ab5d-9a75e2983284
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6696
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6e15b467-ac69-42ad-9203-cf3d05d81d35","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460635987","ivr_completed_at":"2026-07-15T09:10:27.070240"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 14:41:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6696 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116364
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:45:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6697 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6697
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d20c2a-fbb2-40e6-b604-4eaf2b8abf37","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116364833","ivr_completed_at":"2026-07-15T09:15:26.266132"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6697 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6697
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d20c2a-fbb2-40e6-b604-4eaf2b8abf37","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116364833","ivr_completed_at":"2026-07-15T09:15:26.266132"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:45:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6697 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.47,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0905\u0930\u0941\u0923 \u0938\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6697
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d20c2a-fbb2-40e6-b604-4eaf2b8abf37","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116364833","ivr_completed_at":"2026-07-15T09:15:26.266132"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6697 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":53,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 doctor \u0905\u0930\u0941\u0923 \u0938\u0947 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6697
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d20c2a-fbb2-40e6-b604-4eaf2b8abf37","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116364833","ivr_completed_at":"2026-07-15T09:15:26.266132"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 14:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6697 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"890e2870-8c4f-4b98-a673-a1ab6746e787","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":17.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7f2115bc-6d87-4cbe-87a8-a7cf4dbd05bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":53.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43608cab-f06c-4ef3-988e-742769930f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024185
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43608cab-f06c-4ef3-988e-742769930f9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 43608cab-f06c-4ef3-988e-742769930f9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:52:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6698 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43608cab-f06c-4ef3-988e-742769930f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43608cab-f06c-4ef3-988e-742769930f9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6698
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:53:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6698 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43608cab-f06c-4ef3-988e-742769930f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":68}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43608cab-f06c-4ef3-988e-742769930f9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6698
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 14:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6698 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:00:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919024185376 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","run_id":"e3fb8864-962c-4d2e-91ad-89834ba72e92"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 15:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"43608cab-f06c-4ef3-988e-742769930f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3fb8864-962c-4d2e-91ad-89834ba72e92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024185376' normalized='9024185376' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024185376"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6699 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3fb8864-962c-4d2e-91ad-89834ba72e92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024185376' normalized='9024185376' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024185376"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6699 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3fb8864-962c-4d2e-91ad-89834ba72e92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024185376' normalized='9024185376' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024185376"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6699 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3fb8864-962c-4d2e-91ad-89834ba72e92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024185376' normalized='9024185376' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024185376"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 15:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6699 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":8,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3fb8864-962c-4d2e-91ad-89834ba72e92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6699
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024185376' normalized='9024185376' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024185376"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 15:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6699 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e3fb8864-962c-4d2e-91ad-89834ba72e92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":8.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"43608cab-f06c-4ef3-988e-742769930f9c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5eab7cc0-793b-400a-bec2-6bfbe3f37fc6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917971293
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5eab7cc0-793b-400a-bec2-6bfbe3f37fc6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5eab7cc0-793b-400a-bec2-6bfbe3f37fc6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6700 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5eab7cc0-793b-400a-bec2-6bfbe3f37fc6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5eab7cc0-793b-400a-bec2-6bfbe3f37fc6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6700
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:07:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6700 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5eab7cc0-793b-400a-bec2-6bfbe3f37fc6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":78}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5eab7cc0-793b-400a-bec2-6bfbe3f37fc6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6700
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6700 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e5756ca7-e127-4af1-b4ad-2a780f9b5be2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917600104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e5756ca7-e127-4af1-b4ad-2a780f9b5be2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e5756ca7-e127-4af1-b4ad-2a780f9b5be2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:09:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6701 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917971293277 HTTP:200 response:{"status":"queued","message":"done","execution_id":"37ec21da-ca14-4b4b-a07f-be233c385cf8","run_id":"37ec21da-ca14-4b4b-a07f-be233c385cf8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 15:10:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917600104631 HTTP:200 response:{"status":"queued","message":"done","execution_id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","run_id":"02bb33e9-99d1-4386-9ac6-adfd12b17086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e5756ca7-e127-4af1-b4ad-2a780f9b5be2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e5756ca7-e127-4af1-b4ad-2a780f9b5be2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6701
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6701 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e5756ca7-e127-4af1-b4ad-2a780f9b5be2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37ec21da-ca14-4b4b-a07f-be233c385cf8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37ec21da-ca14-4b4b-a07f-be233c385cf8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917971293277' normalized='7971293277' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917971293277"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6703 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37ec21da-ca14-4b4b-a07f-be233c385cf8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37ec21da-ca14-4b4b-a07f-be233c385cf8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917971293277' normalized='7971293277' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917971293277"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6703 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9166b5af-a342-4fc1-9afc-7c31d3abaf8d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917600104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9166b5af-a342-4fc1-9afc-7c31d3abaf8d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9166b5af-a342-4fc1-9afc-7c31d3abaf8d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6704 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"37ec21da-ca14-4b4b-a07f-be233c385cf8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/37ec21da-ca14-4b4b-a07f-be233c385cf8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6703
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917971293277' normalized='7971293277' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917971293277"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6703 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/02bb33e9-99d1-4386-9ac6-adfd12b17086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917600104631' normalized='7600104631' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917600104631"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6702 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/02bb33e9-99d1-4386-9ac6-adfd12b17086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917600104631' normalized='7600104631' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917600104631"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:10:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6702 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9166b5af-a342-4fc1-9afc-7c31d3abaf8d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9166b5af-a342-4fc1-9afc-7c31d3abaf8d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6704 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/02bb33e9-99d1-4386-9ac6-adfd12b17086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917600104631' normalized='7600104631' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917600104631"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:11:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6702 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e5756ca7-e127-4af1-b4ad-2a780f9b5be2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e5756ca7-e127-4af1-b4ad-2a780f9b5be2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6701
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:12:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6701 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":23.69,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/02bb33e9-99d1-4386-9ac6-adfd12b17086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917600104631' normalized='7600104631' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917600104631"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 15:12:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6702 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9166b5af-a342-4fc1-9afc-7c31d3abaf8d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9166b5af-a342-4fc1-9afc-7c31d3abaf8d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6704
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:13:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6704 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":23.69,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9166b5af-a342-4fc1-9afc-7c31d3abaf8d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:15:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":102,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:15:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/02bb33e9-99d1-4386-9ac6-adfd12b17086
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:15:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:15:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6702
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:15:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917600104631' normalized='7600104631' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:15:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6702 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1948df21-fc1b-4d44-b920-7af0c497f639","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1948df21-fc1b-4d44-b920-7af0c497f639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1948df21-fc1b-4d44-b920-7af0c497f639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:17:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6705 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1948df21-fc1b-4d44-b920-7af0c497f639","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1948df21-fc1b-4d44-b920-7af0c497f639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6705
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:17:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6705 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917600104
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9f59040c-6aba-4413-9dc5-c69ee536b199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9f59040c-6aba-4413-9dc5-c69ee536b199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:17:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6706 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9f59040c-6aba-4413-9dc5-c69ee536b199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6706
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:18:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6706 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1948df21-fc1b-4d44-b920-7af0c497f639","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":70}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1948df21-fc1b-4d44-b920-7af0c497f639
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6705
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6705 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9f59040c-6aba-4413-9dc5-c69ee536b199
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6706
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:21:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6706 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"02bb33e9-99d1-4386-9ac6-adfd12b17086","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":102.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919462952160 HTTP:200 response:{"status":"queued","message":"done","execution_id":"997800ec-6ae2-4931-b240-396415c1aa4d","run_id":"997800ec-6ae2-4931-b240-396415c1aa4d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/997800ec-6ae2-4931-b240-396415c1aa4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 997800ec-6ae2-4931-b240-396415c1aa4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462952160' normalized='9462952160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462952160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6707 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/997800ec-6ae2-4931-b240-396415c1aa4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6707
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462952160' normalized='9462952160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462952160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6707 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:30:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/997800ec-6ae2-4931-b240-396415c1aa4d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6707
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462952160' normalized='9462952160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462952160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 15:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6707 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:40:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:45:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 15:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:30:45 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:30:46 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:30:50 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:30:52 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:30:53 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:50:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9f59040c-6aba-4413-9dc5-c69ee536b199","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97d2e443-aeb5-4193-8dcc-bf90b1a6b15b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918989418
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/97d2e443-aeb5-4193-8dcc-bf90b1a6b15b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 97d2e443-aeb5-4193-8dcc-bf90b1a6b15b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 16:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6708 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97d2e443-aeb5-4193-8dcc-bf90b1a6b15b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/97d2e443-aeb5-4193-8dcc-bf90b1a6b15b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 16:51:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6708 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97d2e443-aeb5-4193-8dcc-bf90b1a6b15b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/97d2e443-aeb5-4193-8dcc-bf90b1a6b15b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 16:52:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6708 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 16:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:55:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:55:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"997800ec-6ae2-4931-b240-396415c1aa4d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 16:55:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"97d2e443-aeb5-4193-8dcc-bf90b1a6b15b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918989418183 HTTP:200 response:{"status":"queued","message":"done","execution_id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","run_id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/274bc0f7-581d-4b2f-9d31-27eb86d912f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 274bc0f7-581d-4b2f-9d31-27eb86d912f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918989418183' normalized='8989418183' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6709 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/274bc0f7-581d-4b2f-9d31-27eb86d912f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918989418183' normalized='8989418183' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6709 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:00:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:00:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:00:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"97d2e443-aeb5-4193-8dcc-bf90b1a6b15b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/274bc0f7-581d-4b2f-9d31-27eb86d912f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918989418183' normalized='8989418183' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6709 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.84,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/274bc0f7-581d-4b2f-9d31-27eb86d912f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918989418183' normalized='8989418183' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 17:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6709 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/274bc0f7-581d-4b2f-9d31-27eb86d912f8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6709
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918989418183' normalized='8989418183' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918989418183"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 17:01:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6709 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"97d2e443-aeb5-4193-8dcc-bf90b1a6b15b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918905970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35712620-19db-4247-b1b8-043dde9c47fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35712620-19db-4247-b1b8-043dde9c47fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:08:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6710 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35712620-19db-4247-b1b8-043dde9c47fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d315008-044e-478e-ab13-28ec9c5b7c7b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905970544","ivr_completed_at":"2026-07-15T11:38:41.615490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6710 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35712620-19db-4247-b1b8-043dde9c47fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d315008-044e-478e-ab13-28ec9c5b7c7b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905970544","ivr_completed_at":"2026-07-15T11:38:41.615490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 17:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6710 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.31,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35712620-19db-4247-b1b8-043dde9c47fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d315008-044e-478e-ab13-28ec9c5b7c7b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905970544","ivr_completed_at":"2026-07-15T11:38:41.615490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 17:09:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6710 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":90,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35712620-19db-4247-b1b8-043dde9c47fe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6710
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d315008-044e-478e-ab13-28ec9c5b7c7b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905970544","ivr_completed_at":"2026-07-15T11:38:41.615490"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 17:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 17:09:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6710 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35712620-19db-4247-b1b8-043dde9c47fe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918104336
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/af25031d-a006-40ce-9d0f-ae7472289461
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: af25031d-a006-40ce-9d0f-ae7472289461
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:23:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6711 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/af25031d-a006-40ce-9d0f-ae7472289461
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6711
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:24:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6711 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/af25031d-a006-40ce-9d0f-ae7472289461
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6711
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6711 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"274bc0f7-581d-4b2f-9d31-27eb86d912f8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:25:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918104336989 HTTP:200 response:{"status":"queued","message":"done","execution_id":"dcac70a2-693a-453a-b74d-34029937de00","run_id":"dcac70a2-693a-453a-b74d-34029937de00"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 17:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcac70a2-693a-453a-b74d-34029937de00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6712
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918104336989' normalized='8104336989' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918104336989"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6712 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcac70a2-693a-453a-b74d-34029937de00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6712
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918104336989' normalized='8104336989' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918104336989"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6712 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dcac70a2-693a-453a-b74d-34029937de00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6712
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918104336989' normalized='8104336989' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918104336989"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6712 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"af25031d-a006-40ce-9d0f-ae7472289461","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b525009-4322-411b-94d0-5fc1427becbc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919216128
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b525009-4322-411b-94d0-5fc1427becbc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b525009-4322-411b-94d0-5fc1427becbc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:55:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6713 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dcac70a2-693a-453a-b74d-34029937de00","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"4b525009-4322-411b-94d0-5fc1427becbc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6440acb1-8c35-45c9-8ac9-4dcfb038fe65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919001980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6440acb1-8c35-45c9-8ac9-4dcfb038fe65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6440acb1-8c35-45c9-8ac9-4dcfb038fe65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:55:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6714 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b525009-4322-411b-94d0-5fc1427becbc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b525009-4322-411b-94d0-5fc1427becbc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6713
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:55:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6713 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6440acb1-8c35-45c9-8ac9-4dcfb038fe65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6440acb1-8c35-45c9-8ac9-4dcfb038fe65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6714
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6714 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"432794ba-9ff9-4e3e-afda-d5512255defb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919216128
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/432794ba-9ff9-4e3e-afda-d5512255defb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 432794ba-9ff9-4e3e-afda-d5512255defb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:56:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6715 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"432794ba-9ff9-4e3e-afda-d5512255defb","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/432794ba-9ff9-4e3e-afda-d5512255defb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"f3945248-e33a-44f3-aaf8-dfc479d0dbda","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919216128805","ivr_completed_at":"2026-07-15T12:26:20.506761"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 17:56:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6715 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:56:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"432794ba-9ff9-4e3e-afda-d5512255defb","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:56:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/432794ba-9ff9-4e3e-afda-d5512255defb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:56:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:56:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:56:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:56:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6715 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b525009-4322-411b-94d0-5fc1427becbc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b525009-4322-411b-94d0-5fc1427becbc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6713
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:56:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6713 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6440acb1-8c35-45c9-8ac9-4dcfb038fe65","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6440acb1-8c35-45c9-8ac9-4dcfb038fe65
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6714
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 17:56:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6714 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"432794ba-9ff9-4e3e-afda-d5512255defb","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.37,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/432794ba-9ff9-4e3e-afda-d5512255defb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:57:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6715 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 17:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"432794ba-9ff9-4e3e-afda-d5512255defb","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":96,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 17:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/432794ba-9ff9-4e3e-afda-d5512255defb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 17:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 17:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6715
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 17:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 17:58:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6715 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918742861
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c605380d-0a76-4c35-913d-0cfb6c70c4f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c605380d-0a76-4c35-913d-0cfb6c70c4f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6716 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919216128805 HTTP:200 response:{"status":"queued","message":"done","execution_id":"248f4413-e72e-422f-9e92-91328ed9f5c9","run_id":"248f4413-e72e-422f-9e92-91328ed9f5c9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 18:00:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919001980582 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","run_id":"a5576d44-de81-45dc-9b8f-e511cd635d9d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"248f4413-e72e-422f-9e92-91328ed9f5c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/248f4413-e72e-422f-9e92-91328ed9f5c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 248f4413-e72e-422f-9e92-91328ed9f5c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216128805' normalized='9216128805' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216128805"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6717 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"248f4413-e72e-422f-9e92-91328ed9f5c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"248f4413-e72e-422f-9e92-91328ed9f5c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/248f4413-e72e-422f-9e92-91328ed9f5c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6717
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216128805' normalized='9216128805' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216128805"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6717 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a5576d44-de81-45dc-9b8f-e511cd635d9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001980582' normalized='9001980582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001980582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6718 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a5576d44-de81-45dc-9b8f-e511cd635d9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001980582' normalized='9001980582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001980582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6718 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c605380d-0a76-4c35-913d-0cfb6c70c4f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6716
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"59e187a1-3d56-46d8-8952-c25c71dea679","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918742861284","ivr_completed_at":"2026-07-15T12:30:21.698250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:00:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6716 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c605380d-0a76-4c35-913d-0cfb6c70c4f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6716
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"59e187a1-3d56-46d8-8952-c25c71dea679","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918742861284","ivr_completed_at":"2026-07-15T12:30:21.698250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6716 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a5576d44-de81-45dc-9b8f-e511cd635d9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001980582' normalized='9001980582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001980582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6718 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"248f4413-e72e-422f-9e92-91328ed9f5c9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/248f4413-e72e-422f-9e92-91328ed9f5c9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6717
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216128805' normalized='9216128805' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216128805"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:00:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6717 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a5576d44-de81-45dc-9b8f-e511cd635d9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001980582' normalized='9001980582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001980582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 18:00:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6718 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a5576d44-de81-45dc-9b8f-e511cd635d9d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6718
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001980582' normalized='9001980582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001980582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 18:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6718 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.99,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c605380d-0a76-4c35-913d-0cfb6c70c4f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6716
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"59e187a1-3d56-46d8-8952-c25c71dea679","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918742861284","ivr_completed_at":"2026-07-15T12:30:21.698250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:01:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6716 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":73,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c605380d-0a76-4c35-913d-0cfb6c70c4f7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6716
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"59e187a1-3d56-46d8-8952-c25c71dea679","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918742861284","ivr_completed_at":"2026-07-15T12:30:21.698250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 18:01:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6716 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a5576d44-de81-45dc-9b8f-e511cd635d9d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":10.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c605380d-0a76-4c35-913d-0cfb6c70c4f7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cde5606-d159-4695-9f73-93e0959002e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919211206
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cde5606-d159-4695-9f73-93e0959002e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5cde5606-d159-4695-9f73-93e0959002e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:19:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6719 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cde5606-d159-4695-9f73-93e0959002e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cde5606-d159-4695-9f73-93e0959002e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6719
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57795d83-9c54-485e-a878-4a27d702a6d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919211206221","ivr_completed_at":"2026-07-15T12:49:48.697366"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6719 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cde5606-d159-4695-9f73-93e0959002e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cde5606-d159-4695-9f73-93e0959002e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6719
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57795d83-9c54-485e-a878-4a27d702a6d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919211206221","ivr_completed_at":"2026-07-15T12:49:48.697366"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:19:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6719 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cde5606-d159-4695-9f73-93e0959002e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cde5606-d159-4695-9f73-93e0959002e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6719
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57795d83-9c54-485e-a878-4a27d702a6d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919211206221","ivr_completed_at":"2026-07-15T12:49:48.697366"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6719 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5cde5606-d159-4695-9f73-93e0959002e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5cde5606-d159-4695-9f73-93e0959002e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6719
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"57795d83-9c54-485e-a878-4a27d702a6d8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919211206221","ivr_completed_at":"2026-07-15T12:49:48.697366"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6719 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0092921a-8eaf-4bb3-83f2-569a2d15c825","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919760339
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0092921a-8eaf-4bb3-83f2-569a2d15c825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0092921a-8eaf-4bb3-83f2-569a2d15c825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6720 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0092921a-8eaf-4bb3-83f2-569a2d15c825","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0092921a-8eaf-4bb3-83f2-569a2d15c825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6720
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6720 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:20:59 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919760339284 HTTP:200 response:{"status":"queued","message":"done","execution_id":"47e6149d-13b6-434a-b2f0-2491f9d12ca0","run_id":"47e6149d-13b6-434a-b2f0-2491f9d12ca0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 18:21:00 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:21:01 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:21:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:21:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"47e6149d-13b6-434a-b2f0-2491f9d12ca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:21:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0092921a-8eaf-4bb3-83f2-569a2d15c825","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47e6149d-13b6-434a-b2f0-2491f9d12ca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/47e6149d-13b6-434a-b2f0-2491f9d12ca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:21:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6721 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47e6149d-13b6-434a-b2f0-2491f9d12ca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/47e6149d-13b6-434a-b2f0-2491f9d12ca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:21:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6721 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0092921a-8eaf-4bb3-83f2-569a2d15c825","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0092921a-8eaf-4bb3-83f2-569a2d15c825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6720
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:21:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6720 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"47e6149d-13b6-434a-b2f0-2491f9d12ca0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/47e6149d-13b6-434a-b2f0-2491f9d12ca0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6721
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6721 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919211206221 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","run_id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba9b9c89-dcc8-4a34-81db-f88593282f8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919211206221' normalized='9211206221' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919211206221"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6722 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba9b9c89-dcc8-4a34-81db-f88593282f8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919211206221' normalized='9211206221' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919211206221"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:30:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6722 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0092921a-8eaf-4bb3-83f2-569a2d15c825","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba9b9c89-dcc8-4a34-81db-f88593282f8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919211206221' normalized='9211206221' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919211206221"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6722 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.18,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba9b9c89-dcc8-4a34-81db-f88593282f8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919211206221' normalized='9211206221' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919211206221"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 18:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6722 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":12,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ba9b9c89-dcc8-4a34-81db-f88593282f8e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6722
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919211206221' normalized='9211206221' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919211206221"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 18:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6722 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0092921a-8eaf-4bb3-83f2-569a2d15c825","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928617
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/045187cd-2ccc-4924-8066-0680b445f25f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 045187cd-2ccc-4924-8066-0680b445f25f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 18:37:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6723 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/045187cd-2ccc-4924-8066-0680b445f25f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1d644cd4-17e9-4906-8ebe-602620454dc2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:07:50.975656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6723 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/045187cd-2ccc-4924-8066-0680b445f25f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1d644cd4-17e9-4906-8ebe-602620454dc2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:07:50.975656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:37:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6723 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u092e\u0947\u0902 call \u0932\u0917\u093e\u0908\nassistant
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/045187cd-2ccc-4924-8066-0680b445f25f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1d644cd4-17e9-4906-8ebe-602620454dc2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:07:50.975656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:38:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6723 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":50,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u092e\u0947\u0902 call \u0932\u0917\u093e\u0908\nassistant: 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/045187cd-2ccc-4924-8066-0680b445f25f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1d644cd4-17e9-4906-8ebe-602620454dc2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:07:50.975656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 18:38:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 18:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 18:38:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6723 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"045187cd-2ccc-4924-8066-0680b445f25f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928617
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26c68407-b059-4980-9bf8-27699c800efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 26c68407-b059-4980-9bf8-27699c800efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:03:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6724 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26c68407-b059-4980-9bf8-27699c800efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"df5fb6e4-55f6-4e14-966d-800a49415c42","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:33:29.742449"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6724 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26c68407-b059-4980-9bf8-27699c800efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"df5fb6e4-55f6-4e14-966d-800a49415c42","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:33:29.742449"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6724 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.2,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26c68407-b059-4980-9bf8-27699c800efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"df5fb6e4-55f6-4e14-966d-800a49415c42","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:33:29.742449"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:04:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6724 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ba9b9c89-dcc8-4a34-81db-f88593282f8e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":2.2,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919928617304 HTTP:200 response:{"status":"queued","message":"done","execution_id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","run_id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dc5f6f61-d49b-4134-9319-7e2f7746d9ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928617304' normalized='9928617304' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928617304"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:10:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6725 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":2.2,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dc5f6f61-d49b-4134-9319-7e2f7746d9ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928617304' normalized='9928617304' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928617304"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6725 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dc5f6f61-d49b-4134-9319-7e2f7746d9ce
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928617304' normalized='9928617304' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928617304"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:10:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6725 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26c68407-b059-4980-9bf8-27699c800efe
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6724
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"df5fb6e4-55f6-4e14-966d-800a49415c42","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928617304","ivr_completed_at":"2026-07-15T13:33:29.742449"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 19:12:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6724 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:20:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"26c68407-b059-4980-9bf8-27699c800efe","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2773a6ef-9e2f-4b45-b815-17788bcce1e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919376662
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2773a6ef-9e2f-4b45-b815-17788bcce1e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2773a6ef-9e2f-4b45-b815-17788bcce1e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:32:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6726 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2773a6ef-9e2f-4b45-b815-17788bcce1e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2773a6ef-9e2f-4b45-b815-17788bcce1e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6726
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:33:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6726 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"dc5f6f61-d49b-4134-9319-7e2f7746d9ce","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2773a6ef-9e2f-4b45-b815-17788bcce1e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919376662601 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","run_id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 19:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2773a6ef-9e2f-4b45-b815-17788bcce1e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e4ab4c3-a090-48ee-9646-2ee6805181d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919376662601' normalized='9376662601' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376662601"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:40:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6727 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e4ab4c3-a090-48ee-9646-2ee6805181d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919376662601' normalized='9376662601' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376662601"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6727 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e4ab4c3-a090-48ee-9646-2ee6805181d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919376662601' normalized='9376662601' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376662601"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:40:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6727 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.08,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e4ab4c3-a090-48ee-9646-2ee6805181d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919376662601' normalized='9376662601' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919376662601"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-15 19:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6727 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2773a6ef-9e2f-4b45-b815-17788bcce1e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2773a6ef-9e2f-4b45-b815-17788bcce1e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6726
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6726 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:44:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928360
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:44:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16dcea5d-e245-4094-906d-97d2c348f7d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:44:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 16dcea5d-e245-4094-906d-97d2c348f7d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 19:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6728 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16dcea5d-e245-4094-906d-97d2c348f7d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d33f3215-cf09-40f0-8ea3-b85a844298cf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928360757","ivr_completed_at":"2026-07-15T14:14:44.358328"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6728 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16dcea5d-e245-4094-906d-97d2c348f7d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d33f3215-cf09-40f0-8ea3-b85a844298cf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928360757","ivr_completed_at":"2026-07-15T14:14:44.358328"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:44:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6728 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.08,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:45:16 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '2026-07-15', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-15 19:45:16 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 19:45:16 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-15 19:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-15', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 19:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-15 19:45:16 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.06,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16dcea5d-e245-4094-906d-97d2c348f7d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d33f3215-cf09-40f0-8ea3-b85a844298cf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928360757","ivr_completed_at":"2026-07-15T14:14:44.358328"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-15 19:46:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6728 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":6,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e4ab4c3-a090-48ee-9646-2ee6805181d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6727
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919376662601' normalized='9376662601' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:49:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6727 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c650aa9-4e31-4b71-97ae-7ceac5266e4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918810890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c650aa9-4e31-4b71-97ae-7ceac5266e4f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1c650aa9-4e31-4b71-97ae-7ceac5266e4f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:52:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6729 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c650aa9-4e31-4b71-97ae-7ceac5266e4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c650aa9-4e31-4b71-97ae-7ceac5266e4f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:53:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6729 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918810890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/294c37b3-745c-47e0-a285-6f190b9fc45a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 294c37b3-745c-47e0-a285-6f190b9fc45a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:53:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6730 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/294c37b3-745c-47e0-a285-6f190b9fc45a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6730
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6730 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":104,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u093e\u0902\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16dcea5d-e245-4094-906d-97d2c348f7d9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6728
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 19:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6728 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 19:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:55:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4e4ab4c3-a090-48ee-9646-2ee6805181d0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":6.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 19:55:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"16dcea5d-e245-4094-906d-97d2c348f7d9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":104.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918810890235 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","run_id":"a13730e0-4d72-4762-a230-c7e606f6dc4b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 20:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918810890235 HTTP:200 response:{"status":"queued","message":"done","execution_id":"61aebd08-a71c-4c12-babe-e9dfd4e8baaf","run_id":"61aebd08-a71c-4c12-babe-e9dfd4e8baaf"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c650aa9-4e31-4b71-97ae-7ceac5266e4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c650aa9-4e31-4b71-97ae-7ceac5266e4f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6729
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6729 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"61aebd08-a71c-4c12-babe-e9dfd4e8baaf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1c650aa9-4e31-4b71-97ae-7ceac5266e4f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/294c37b3-745c-47e0-a285-6f190b9fc45a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6730
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6730 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61aebd08-a71c-4c12-babe-e9dfd4e8baaf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61aebd08-a71c-4c12-babe-e9dfd4e8baaf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6731
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918810890235' normalized='8810890235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918810890235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6731 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61aebd08-a71c-4c12-babe-e9dfd4e8baaf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61aebd08-a71c-4c12-babe-e9dfd4e8baaf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6731
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918810890235' normalized='8810890235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918810890235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:01:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6731 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a13730e0-4d72-4762-a230-c7e606f6dc4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918810890235' normalized='8810890235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918810890235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:01:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6732 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a13730e0-4d72-4762-a230-c7e606f6dc4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918810890235' normalized='8810890235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918810890235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6732 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61aebd08-a71c-4c12-babe-e9dfd4e8baaf","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61aebd08-a71c-4c12-babe-e9dfd4e8baaf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6731
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918810890235' normalized='8810890235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918810890235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:01:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6731 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a13730e0-4d72-4762-a230-c7e606f6dc4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6732
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918810890235' normalized='8810890235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918810890235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:01:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6732 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:35:56 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:35:57 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:36:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:36:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:36:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ece7c0d-9a6e-48b7-bb0f-24aac741531b","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919214010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ece7c0d-9a6e-48b7-bb0f-24aac741531b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0ece7c0d-9a6e-48b7-bb0f-24aac741531b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 20:53:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6733 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ece7c0d-9a6e-48b7-bb0f-24aac741531b","agent_id":"5940f15c-b587-4f44-93f6-e901963cc572","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ece7c0d-9a6e-48b7-bb0f-24aac741531b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"5940f15c-b587-4f44-93f6-e901963cc572","call_sid":"a026fd6d-0b69-4815-96eb-f7c83e7b77e4","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919214010448","ivr_completed_at":"2026-07-15T15:24:06.116984"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6733 | status: in-progress | ivr_option: Emergency | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ece7c0d-9a6e-48b7-bb0f-24aac741531b","agent_id":"5940f15c-b587-4f44-93f6-e901963cc572","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ece7c0d-9a6e-48b7-bb0f-24aac741531b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:54:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6733 | status: in-progress | ivr_option: Emergency | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:54:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ece7c0d-9a6e-48b7-bb0f-24aac741531b","agent_id":"5940f15c-b587-4f44-93f6-e901963cc572","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.09,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:54:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ece7c0d-9a6e-48b7-bb0f-24aac741531b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:54:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:54:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:54:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:54:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6733 | status: call-disconnected | ivr_option: Emergency | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:54:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ece7c0d-9a6e-48b7-bb0f-24aac741531b","agent_id":"5940f15c-b587-4f44-93f6-e901963cc572","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":25,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 20:54:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ece7c0d-9a6e-48b7-bb0f-24aac741531b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 20:54:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 20:54:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6733
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 20:54:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 20:54:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6733 | status: completed | ivr_option: Emergency | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 20:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"294c37b3-745c-47e0-a285-6f190b9fc45a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917230843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/725e724c-b5c8-4cb3-926d-10cf0c72be3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 725e724c-b5c8-4cb3-926d-10cf0c72be3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 21:27:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 21:27:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6734 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/725e724c-b5c8-4cb3-926d-10cf0c72be3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6734
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 21:27:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6734 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/725e724c-b5c8-4cb3-926d-10cf0c72be3a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6734
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-15 21:28:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6734 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-15 21:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 21:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:00:35 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:00:36 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:00:41 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:00:42 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:00:43 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 22:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:10:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:10:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:30:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:30:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:30:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-15 23:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 00:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 01:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 02:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:10:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:10:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:10:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:15:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:15:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:15:21 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 03:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 04:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 05:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 06:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"725e724c-b5c8-4cb3-926d-10cf0c72be3a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d171518-482b-45b1-b21e-2b40d82f55a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9d171518-482b-45b1-b21e-2b40d82f55a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6735 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d171518-482b-45b1-b21e-2b40d82f55a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26570b88-5c2d-4df2-8af8-2c9f43ad8930","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209875539","ivr_completed_at":"2026-07-16T01:31:57.621971"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6735 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d171518-482b-45b1-b21e-2b40d82f55a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26570b88-5c2d-4df2-8af8-2c9f43ad8930","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209875539","ivr_completed_at":"2026-07-16T01:31:57.621971"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:01:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6735 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.58,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0917\u0941\u092a\u094d\u0924\u093e \u091c\u0940 \u092c\u0948\u0920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d171518-482b-45b1-b21e-2b40d82f55a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26570b88-5c2d-4df2-8af8-2c9f43ad8930","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209875539","ivr_completed_at":"2026-07-16T01:31:57.621971"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:02:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6735 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0917\u0941\u092a\u094d\u0924\u093e \u091c\u0940 \u092c\u0948\u0920\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9d171518-482b-45b1-b21e-2b40d82f55a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6735
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"26570b88-5c2d-4df2-8af8-2c9f43ad8930","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209875539","ivr_completed_at":"2026-07-16T01:31:57.621971"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 07:02:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6735 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a13730e0-4d72-4762-a230-c7e606f6dc4b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9d171518-482b-45b1-b21e-2b40d82f55a0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"892ef299-6b27-4f5e-a21b-ec6becb2874f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/892ef299-6b27-4f5e-a21b-ec6becb2874f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 892ef299-6b27-4f5e-a21b-ec6becb2874f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:40:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6736 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"892ef299-6b27-4f5e-a21b-ec6becb2874f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/892ef299-6b27-4f5e-a21b-ec6becb2874f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:40:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6736 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14781429-de89-4c68-8438-f35de0b083e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/14781429-de89-4c68-8438-f35de0b083e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 14781429-de89-4c68-8438-f35de0b083e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:40:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6737 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14781429-de89-4c68-8438-f35de0b083e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/14781429-de89-4c68-8438-f35de0b083e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"53557077-27bd-4e54-92ea-6648ea5e229a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:10.897251"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6737 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14781429-de89-4c68-8438-f35de0b083e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/14781429-de89-4c68-8438-f35de0b083e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"53557077-27bd-4e54-92ea-6648ea5e229a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:10.897251"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6737 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"892ef299-6b27-4f5e-a21b-ec6becb2874f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":84}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/892ef299-6b27-4f5e-a21b-ec6becb2874f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6736
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:41:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6736 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14781429-de89-4c68-8438-f35de0b083e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/14781429-de89-4c68-8438-f35de0b083e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"53557077-27bd-4e54-92ea-6648ea5e229a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:10.897251"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6737 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"14781429-de89-4c68-8438-f35de0b083e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/14781429-de89-4c68-8438-f35de0b083e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"53557077-27bd-4e54-92ea-6648ea5e229a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:10.897251"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:41:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6737 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40a175ef-1ffe-4738-97a9-b3fd92b68087","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40a175ef-1ffe-4738-97a9-b3fd92b68087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 40a175ef-1ffe-4738-97a9-b3fd92b68087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6738 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40a175ef-1ffe-4738-97a9-b3fd92b68087","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40a175ef-1ffe-4738-97a9-b3fd92b68087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee73cd35-c614-40a6-94f4-679d45d12e65","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:55.997768"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6738 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40a175ef-1ffe-4738-97a9-b3fd92b68087","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40a175ef-1ffe-4738-97a9-b3fd92b68087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee73cd35-c614-40a6-94f4-679d45d12e65","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:55.997768"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:41:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6738 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:42:32 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Ramesh Pethiya', date_raw: '', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 07:42:32 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Ramesh Pethiya</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40a175ef-1ffe-4738-97a9-b3fd92b68087","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.68,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0930\u092e\u0947\u0936 \u0915\u0947 \u092c\u093e\u0930\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40a175ef-1ffe-4738-97a9-b3fd92b68087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee73cd35-c614-40a6-94f4-679d45d12e65","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:55.997768"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:43:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6738 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40a175ef-1ffe-4738-97a9-b3fd92b68087","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":86,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0930\u092e\u0947\u0936 \u0915\u0947 \u092c\u093e\u0930\u0947 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40a175ef-1ffe-4738-97a9-b3fd92b68087
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6738
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee73cd35-c614-40a6-94f4-679d45d12e65","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952093448","ivr_completed_at":"2026-07-16T02:11:55.997768"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 07:43:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 07:43:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6738 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:50:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918952093448 HTTP:200 response:{"status":"queued","message":"done","execution_id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","run_id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/60fa8d3c-0bac-42e7-9489-c671ae9fd931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 60fa8d3c-0bac-42e7-9489-c671ae9fd931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952093448' normalized='8952093448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952093448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6739 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/60fa8d3c-0bac-42e7-9489-c671ae9fd931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952093448' normalized='8952093448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952093448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6739 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:50:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"40a175ef-1ffe-4738-97a9-b3fd92b68087","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/60fa8d3c-0bac-42e7-9489-c671ae9fd931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952093448' normalized='8952093448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952093448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:50:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6739 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:51:15 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Ramesh Sethia', date_raw: 'आज', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 07:51:15 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Ramesh Sethia</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.27,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/60fa8d3c-0bac-42e7-9489-c671ae9fd931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952093448' normalized='8952093448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952093448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 07:51:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6739 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":73,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/60fa8d3c-0bac-42e7-9489-c671ae9fd931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6739
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952093448' normalized='8952093448' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952093448"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 07:51:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6739 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6592ff37-56a3-4fa1-a590-34ced1c69d00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6592ff37-56a3-4fa1-a590-34ced1c69d00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:53:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6740 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6592ff37-56a3-4fa1-a590-34ced1c69d00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6740 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6592ff37-56a3-4fa1-a590-34ced1c69d00
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6740
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 07:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6740 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 07:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"60fa8d3c-0bac-42e7-9489-c671ae9fd931","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 07:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918619778282 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e1005497-6851-4b1f-831c-dddb5edf51e6","run_id":"e1005497-6851-4b1f-831c-dddb5edf51e6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e1005497-6851-4b1f-831c-dddb5edf51e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e1005497-6851-4b1f-831c-dddb5edf51e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619778282' normalized='8619778282' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619778282"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 08:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6741 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e1005497-6851-4b1f-831c-dddb5edf51e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6741
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619778282' normalized='8619778282' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619778282"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 08:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6741 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 08:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e1005497-6851-4b1f-831c-dddb5edf51e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6741
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619778282' normalized='8619778282' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619778282"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 08:00:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6741 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:30:29 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:30:31 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:30:35 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:30:36 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:30:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:40:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:40:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 08:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6592ff37-56a3-4fa1-a590-34ced1c69d00","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919024991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43bdaf98-5b65-42a2-ba1f-1dd51d326bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 43bdaf98-5b65-42a2-ba1f-1dd51d326bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6742 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43bdaf98-5b65-42a2-ba1f-1dd51d326bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"116d9f21-7bd1-4c69-8301-8962702802aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024991046","ivr_completed_at":"2026-07-16T03:36:21.161542"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6742 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43bdaf98-5b65-42a2-ba1f-1dd51d326bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"116d9f21-7bd1-4c69-8301-8962702802aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024991046","ivr_completed_at":"2026-07-16T03:36:21.161542"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:06:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6742 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43bdaf98-5b65-42a2-ba1f-1dd51d326bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"116d9f21-7bd1-4c69-8301-8962702802aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024991046","ivr_completed_at":"2026-07-16T03:36:21.161542"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6742 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":25,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/43bdaf98-5b65-42a2-ba1f-1dd51d326bcc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6742
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"116d9f21-7bd1-4c69-8301-8962702802aa","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919024991046","ivr_completed_at":"2026-07-16T03:36:21.161542"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:08:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6742 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":25.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e1005497-6851-4b1f-831c-dddb5edf51e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":25.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919024991046 HTTP:200 response:{"status":"queued","message":"done","execution_id":"42bb2315-c69d-4db3-8404-ad56195a6b50","run_id":"42bb2315-c69d-4db3-8404-ad56195a6b50"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42bb2315-c69d-4db3-8404-ad56195a6b50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 42bb2315-c69d-4db3-8404-ad56195a6b50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024991046' normalized='9024991046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024991046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6743 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42bb2315-c69d-4db3-8404-ad56195a6b50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024991046' normalized='9024991046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024991046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6743 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"43bdaf98-5b65-42a2-ba1f-1dd51d326bcc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":25.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42bb2315-c69d-4db3-8404-ad56195a6b50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024991046' normalized='9024991046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024991046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6743 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.81,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42bb2315-c69d-4db3-8404-ad56195a6b50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024991046' normalized='9024991046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024991046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 09:20:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6743 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/42bb2315-c69d-4db3-8404-ad56195a6b50
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6743
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919024991046' normalized='9024991046' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919024991046"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 09:20:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6743 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:23:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6744 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7de53d82-b48d-4432-bfc0-3423d333c878","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:53:33.090080"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6744 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7de53d82-b48d-4432-bfc0-3423d333c878","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:53:33.090080"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6744 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:24:05 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopedics', date_raw: '2026-07-15', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 09:24:05 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Fuzzy match 'Orthopedics' → 'Orthopaedics'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:24:05 [13.203.39.153][-][-][info][bolna] [knowledge][working] Fuzzy match "<span class="hl">Orthopedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:24:05 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.59,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  accountant\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7de53d82-b48d-4432-bfc0-3423d333c878","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:53:33.090080"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:24:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6744 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":88,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  accountant\nassistant:  \u091c\u093c\u0930\u0942\u0930\u0964 \u0906\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7de53d82-b48d-4432-bfc0-3423d333c878","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:53:33.090080"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 09:24:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6744 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"42bb2315-c69d-4db3-8404-ad56195a6b50","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0ac32e6c-2e6d-4d8e-b7a4-b9d4e2126b63","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":88.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2074a472-ed6a-449d-b988-9c9d38a4c0f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2074a472-ed6a-449d-b988-9c9d38a4c0f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2074a472-ed6a-449d-b988-9c9d38a4c0f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:25:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6745 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2074a472-ed6a-449d-b988-9c9d38a4c0f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2074a472-ed6a-449d-b988-9c9d38a4c0f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:26:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6745 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9398fb4-e580-49b5-914f-39b49653cbe5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c9398fb4-e580-49b5-914f-39b49653cbe5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6746 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9398fb4-e580-49b5-914f-39b49653cbe5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6746
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"201efe35-69c6-4855-b10d-19f37404a2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:56:24.576503"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6746 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9398fb4-e580-49b5-914f-39b49653cbe5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6746
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"201efe35-69c6-4855-b10d-19f37404a2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:56:24.576503"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6746 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2074a472-ed6a-449d-b988-9c9d38a4c0f2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2074a472-ed6a-449d-b988-9c9d38a4c0f2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:26:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6745 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:27:46 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 09:27:46 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:27:46 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.85,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  information\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9398fb4-e580-49b5-914f-39b49653cbe5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6746
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"201efe35-69c6-4855-b10d-19f37404a2be","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T03:56:24.576503"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 09:28:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6746 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:28:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":115,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  information\nassistant:  \u091c\u0940, \u092c\u0924\u093e\u0907\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:28:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9398fb4-e580-49b5-914f-39b49653cbe5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:28:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:28:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6746
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:28:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:28:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6746 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916378892138 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5933dcd3-ad92-47c3-9570-50543a0bd836","run_id":"5933dcd3-ad92-47c3-9570-50543a0bd836"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5933dcd3-ad92-47c3-9570-50543a0bd836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5933dcd3-ad92-47c3-9570-50543a0bd836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378892138' normalized='6378892138' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378892138"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6747 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5933dcd3-ad92-47c3-9570-50543a0bd836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6747
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378892138' normalized='6378892138' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378892138"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:30:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6747 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5933dcd3-ad92-47c3-9570-50543a0bd836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6747
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378892138' normalized='6378892138' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378892138"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6747 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:31:10 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Orthopaedics', date_raw: 'आज', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 09:31:10 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Orthopaedics</span>" → Orthopaedics
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 6, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.54,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5933dcd3-ad92-47c3-9570-50543a0bd836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6747
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378892138' normalized='6378892138' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378892138"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 09:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6747 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5933dcd3-ad92-47c3-9570-50543a0bd836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6747
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916378892138' normalized='6378892138' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916378892138"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 09:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6747 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5933dcd3-ad92-47c3-9570-50543a0bd836","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":76.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c9398fb4-e580-49b5-914f-39b49653cbe5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"701e383e-1f93-4cd3-843d-0e8fac35271d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/701e383e-1f93-4cd3-843d-0e8fac35271d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 701e383e-1f93-4cd3-843d-0e8fac35271d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:36:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6748 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"701e383e-1f93-4cd3-843d-0e8fac35271d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/701e383e-1f93-4cd3-843d-0e8fac35271d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee6c8000-7952-44ff-92a5-dc8acf23831a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T04:06:59.265091"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6748 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"701e383e-1f93-4cd3-843d-0e8fac35271d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/701e383e-1f93-4cd3-843d-0e8fac35271d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee6c8000-7952-44ff-92a5-dc8acf23831a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T04:06:59.265091"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6748 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:37:16 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 09:37:16 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:37:16 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:37:35 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-16', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-16 09:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: 'शुक्रवार'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-16 09:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-16 09:37:39 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-16 09:37:39 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-16 09:38:15 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Ashish Sharma', phone: '6378892138', doctor_id: 5, date: '2026-07-17', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-16 09:38:15 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-16 09:38:17 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-E74C92 — Ashish Sharma with Dr. Utkarsh Agrawal on 2026-07-17 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-16 09:38:17 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-E74C92</span> — Dr. Utkarsh Agrawal on 17 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"701e383e-1f93-4cd3-843d-0e8fac35271d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.59,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0909\u0924\u094d\u0915\u0930\u094d\u0937 \u0936\u0930\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/701e383e-1f93-4cd3-843d-0e8fac35271d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ee6c8000-7952-44ff-92a5-dc8acf23831a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-16T04:06:59.265091"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-E74C92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-16 09:38:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6748 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"701e383e-1f93-4cd3-843d-0e8fac35271d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0909\u0924\u094d\u0915\u0930\u094d\u0937 \u0936\u0930\u094d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/701e383e-1f93-4cd3-843d-0e8fac35271d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6748
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:38:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6748 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d30e14a-24db-4d02-8641-1ebdfc6cc373","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7d30e14a-24db-4d02-8641-1ebdfc6cc373
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7d30e14a-24db-4d02-8641-1ebdfc6cc373
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:39:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6749 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d30e14a-24db-4d02-8641-1ebdfc6cc373","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7d30e14a-24db-4d02-8641-1ebdfc6cc373
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6749
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:39:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6749 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e95c8525-075e-4e90-8968-1fed6e79b1fa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919799955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e95c8525-075e-4e90-8968-1fed6e79b1fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e95c8525-075e-4e90-8968-1fed6e79b1fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:39:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6750 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e95c8525-075e-4e90-8968-1fed6e79b1fa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e95c8525-075e-4e90-8968-1fed6e79b1fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:39:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6750 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7d30e14a-24db-4d02-8641-1ebdfc6cc373","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7d30e14a-24db-4d02-8641-1ebdfc6cc373
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6749
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6749 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799955668 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b","run_id":"d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 09:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919799955668 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8456baf7-8617-45a9-af33-fc3021fff37d","run_id":"8456baf7-8617-45a9-af33-fc3021fff37d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8456baf7-8617-45a9-af33-fc3021fff37d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8456baf7-8617-45a9-af33-fc3021fff37d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8456baf7-8617-45a9-af33-fc3021fff37d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799955668' normalized='9799955668' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799955668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6751 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799955668' normalized='9799955668' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799955668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6752 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8456baf7-8617-45a9-af33-fc3021fff37d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8456baf7-8617-45a9-af33-fc3021fff37d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6751
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799955668' normalized='9799955668' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799955668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6751 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6752
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799955668' normalized='9799955668' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799955668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6752 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7d30e14a-24db-4d02-8641-1ebdfc6cc373","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e95c8525-075e-4e90-8968-1fed6e79b1fa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e95c8525-075e-4e90-8968-1fed6e79b1fa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6750 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2fe9c5d-3e0b-4fab-84e8-cc1e9a7d042b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6752
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799955668' normalized='9799955668' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799955668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6752 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8456baf7-8617-45a9-af33-fc3021fff37d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8456baf7-8617-45a9-af33-fc3021fff37d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6751
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919799955668' normalized='9799955668' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919799955668"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6751 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8456baf7-8617-45a9-af33-fc3021fff37d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e95c8525-075e-4e90-8968-1fed6e79b1fa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8456baf7-8617-45a9-af33-fc3021fff37d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e95c8525-075e-4e90-8968-1fed6e79b1fa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66a902d9-cea5-4d47-94a7-dcd1b97ca9a8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66a902d9-cea5-4d47-94a7-dcd1b97ca9a8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 66a902d9-cea5-4d47-94a7-dcd1b97ca9a8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:53:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6753 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66a902d9-cea5-4d47-94a7-dcd1b97ca9a8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66a902d9-cea5-4d47-94a7-dcd1b97ca9a8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:53:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6753
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:53:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6753 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eed8f767-097a-42ac-bd4e-efd93193ab57","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eed8f767-097a-42ac-bd4e-efd93193ab57
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eed8f767-097a-42ac-bd4e-efd93193ab57
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6754 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"66a902d9-cea5-4d47-94a7-dcd1b97ca9a8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/66a902d9-cea5-4d47-94a7-dcd1b97ca9a8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6753
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:54:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6753 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eed8f767-097a-42ac-bd4e-efd93193ab57","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eed8f767-097a-42ac-bd4e-efd93193ab57
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6754
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:54:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6754 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eed8f767-097a-42ac-bd4e-efd93193ab57","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":75}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eed8f767-097a-42ac-bd4e-efd93193ab57
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6754
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:54:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6754 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8456baf7-8617-45a9-af33-fc3021fff37d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eed8f767-097a-42ac-bd4e-efd93193ab57","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85fa64c6-dff6-495e-a74e-eaa08bce6df1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85fa64c6-dff6-495e-a74e-eaa08bce6df1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 85fa64c6-dff6-495e-a74e-eaa08bce6df1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 09:56:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6755 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85fa64c6-dff6-495e-a74e-eaa08bce6df1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85fa64c6-dff6-495e-a74e-eaa08bce6df1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4c35d08e-2475-4fe2-a746-ae630338f8c2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462694175","ivr_completed_at":"2026-07-16T04:26:27.474641"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6755 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85fa64c6-dff6-495e-a74e-eaa08bce6df1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85fa64c6-dff6-495e-a74e-eaa08bce6df1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4c35d08e-2475-4fe2-a746-ae630338f8c2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462694175","ivr_completed_at":"2026-07-16T04:26:27.474641"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 09:56:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6755 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 09:57:12 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-16', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-16 09:57:17 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Paediatrics', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 09:57:17 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'paediatrics' → 'Paediatrics & Neonatology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:57:17 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">paediatrics</span>" → Paediatrics & Neonatology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 7, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:57:17 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 8, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:58:24 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Neha Jangid', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 09:58:24 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 09:58:24 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 7, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 09:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Neha Jangid', date: '16 July', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-16 09:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-16 09:59:28 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-16 09:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Neha Jangid' → 1 found: Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-16 09:59:28 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-16 09:59:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'day one', phone: '9462694175', doctor_id: 7, date: '2026-07-16', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-16 09:59:40 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-16 09:59:41 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-41DE7F — day one with Dr. Neha Jangid on 2026-07-16 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-16 09:59:41 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-41DE7F</span> — Dr. Neha Jangid on 16 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85fa64c6-dff6-495e-a74e-eaa08bce6df1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":33.97,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello \u0905\u092e\u0930\u091c\u0928 hospital \u0935\u0948\u0936\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85fa64c6-dff6-495e-a74e-eaa08bce6df1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4c35d08e-2475-4fe2-a746-ae630338f8c2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919462694175","ivr_completed_at":"2026-07-16T04:26:27.474641"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-41DE7F
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-16 10:00:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6755 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919462694175 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3a4f4f8b-c7c1-4a4e-ac11-075467f586a3","run_id":"3a4f4f8b-c7c1-4a4e-ac11-075467f586a3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:00:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919462694175 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","run_id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a4f4f8b-c7c1-4a4e-ac11-075467f586a3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a4f4f8b-c7c1-4a4e-ac11-075467f586a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6757 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"85fa64c6-dff6-495e-a74e-eaa08bce6df1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":33.97,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d1dd67bb-aad6-4175-a3af-5b7f82250b2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6756 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d1dd67bb-aad6-4175-a3af-5b7f82250b2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6756 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d1dd67bb-aad6-4175-a3af-5b7f82250b2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6756 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a4f4f8b-c7c1-4a4e-ac11-075467f586a3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a4f4f8b-c7c1-4a4e-ac11-075467f586a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6757 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"85fa64c6-dff6-495e-a74e-eaa08bce6df1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":227,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello \u0905\u092e\u0930\u091c\u0928 hospital \u0935\u0948\u0936\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/85fa64c6-dff6-495e-a74e-eaa08bce6df1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6755
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6755 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3a4f4f8b-c7c1-4a4e-ac11-075467f586a3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3a4f4f8b-c7c1-4a4e-ac11-075467f586a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6757 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63a0534d-2434-4b93-b764-2e2725cfb95b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63a0534d-2434-4b93-b764-2e2725cfb95b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 63a0534d-2434-4b93-b764-2e2725cfb95b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6758 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63a0534d-2434-4b93-b764-2e2725cfb95b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63a0534d-2434-4b93-b764-2e2725cfb95b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6758
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6758 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.42,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d1dd67bb-aad6-4175-a3af-5b7f82250b2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6756 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":72,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d1dd67bb-aad6-4175-a3af-5b7f82250b2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6756
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462694175' normalized='9462694175' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462694175"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:01:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6756 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f2e08bd-6471-4298-84de-93a36572ca30","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3f2e08bd-6471-4298-84de-93a36572ca30
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3f2e08bd-6471-4298-84de-93a36572ca30
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:04:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6759 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f2e08bd-6471-4298-84de-93a36572ca30","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3f2e08bd-6471-4298-84de-93a36572ca30
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:04:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6759 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3f2e08bd-6471-4298-84de-93a36572ca30","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":69}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3f2e08bd-6471-4298-84de-93a36572ca30
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6759
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6759 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d1dd67bb-aad6-4175-a3af-5b7f82250b2c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":72.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3f2e08bd-6471-4298-84de-93a36572ca30","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08865196-66b2-41db-abd2-f7403cdb9ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602363
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08865196-66b2-41db-abd2-f7403cdb9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 08865196-66b2-41db-abd2-f7403cdb9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:05:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6760 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08865196-66b2-41db-abd2-f7403cdb9ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08865196-66b2-41db-abd2-f7403cdb9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6760
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:05:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6760 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7470ceb-f253-4328-a2f6-c4d7ea49c3cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919602363
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7470ceb-f253-4328-a2f6-c4d7ea49c3cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b7470ceb-f253-4328-a2f6-c4d7ea49c3cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:06:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6761 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7470ceb-f253-4328-a2f6-c4d7ea49c3cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7470ceb-f253-4328-a2f6-c4d7ea49c3cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9c303c4a-1a3c-4354-96ad-1fc1782e12f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602363182","ivr_completed_at":"2026-07-16T04:36:26.874693"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6761 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7470ceb-f253-4328-a2f6-c4d7ea49c3cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7470ceb-f253-4328-a2f6-c4d7ea49c3cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9c303c4a-1a3c-4354-96ad-1fc1782e12f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602363182","ivr_completed_at":"2026-07-16T04:36:26.874693"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:06:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6761 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08865196-66b2-41db-abd2-f7403cdb9ae4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08865196-66b2-41db-abd2-f7403cdb9ae4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6760
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:06:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6760 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7470ceb-f253-4328-a2f6-c4d7ea49c3cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7470ceb-f253-4328-a2f6-c4d7ea49c3cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9c303c4a-1a3c-4354-96ad-1fc1782e12f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602363182","ivr_completed_at":"2026-07-16T04:36:26.874693"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:06:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6761 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7470ceb-f253-4328-a2f6-c4d7ea49c3cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":49,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7470ceb-f253-4328-a2f6-c4d7ea49c3cc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6761
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9c303c4a-1a3c-4354-96ad-1fc1782e12f8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919602363182","ivr_completed_at":"2026-07-16T04:36:26.874693"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 10:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6761 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919602235525 HTTP:200 response:{"status":"queued","message":"done","execution_id":"266649ee-9ed5-49c2-80f9-21a04ff02142","run_id":"266649ee-9ed5-49c2-80f9-21a04ff02142"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919829561015 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19","run_id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919602363182 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4acb7741-60c2-491b-86a0-a6c125f2ef83","run_id":"4acb7741-60c2-491b-86a0-a6c125f2ef83"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/266649ee-9ed5-49c2-80f9-21a04ff02142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 266649ee-9ed5-49c2-80f9-21a04ff02142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602235525' normalized='9602235525' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6762 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0ce0251-3519-48b7-a3dc-7f9058b58f19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f0ce0251-3519-48b7-a3dc-7f9058b58f19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829561015' normalized='9829561015' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829561015"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6763 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb7741-60c2-491b-86a0-a6c125f2ef83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb7741-60c2-491b-86a0-a6c125f2ef83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4acb7741-60c2-491b-86a0-a6c125f2ef83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602363182' normalized='9602363182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602363182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6764 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0ce0251-3519-48b7-a3dc-7f9058b58f19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829561015' normalized='9829561015' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829561015"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6763 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb7741-60c2-491b-86a0-a6c125f2ef83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb7741-60c2-491b-86a0-a6c125f2ef83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6764
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602363182' normalized='9602363182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602363182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6764 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/266649ee-9ed5-49c2-80f9-21a04ff02142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602235525' normalized='9602235525' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6762 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b7470ceb-f253-4328-a2f6-c4d7ea49c3cc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":49.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0ce0251-3519-48b7-a3dc-7f9058b58f19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829561015' normalized='9829561015' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829561015"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6763 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/266649ee-9ed5-49c2-80f9-21a04ff02142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602235525' normalized='9602235525' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6762 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.67,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0ce0251-3519-48b7-a3dc-7f9058b58f19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829561015' normalized='9829561015' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829561015"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:10:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6763 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0ce0251-3519-48b7-a3dc-7f9058b58f19","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0ce0251-3519-48b7-a3dc-7f9058b58f19
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6763
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829561015' normalized='9829561015' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829561015"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:10:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6763 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb7741-60c2-491b-86a0-a6c125f2ef83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb7741-60c2-491b-86a0-a6c125f2ef83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6764
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602363182' normalized='9602363182' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602363182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6764 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.65,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/266649ee-9ed5-49c2-80f9-21a04ff02142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602235525' normalized='9602235525' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:11:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6762 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9de4b222-cfc7-4502-af8c-f9830fea5c82","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918447487
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9de4b222-cfc7-4502-af8c-f9830fea5c82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9de4b222-cfc7-4502-af8c-f9830fea5c82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6765 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":65,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/266649ee-9ed5-49c2-80f9-21a04ff02142
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6762
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919602235525' normalized='9602235525' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919602235525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:11:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6762 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78cfcad1-52c8-4ed1-841c-6d16033efab8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619164
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78cfcad1-52c8-4ed1-841c-6d16033efab8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 78cfcad1-52c8-4ed1-841c-6d16033efab8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:11:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6766 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9de4b222-cfc7-4502-af8c-f9830fea5c82","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9de4b222-cfc7-4502-af8c-f9830fea5c82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"121dfee6-5eee-4727-ac7f-8909d0822e62","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918447487811","ivr_completed_at":"2026-07-16T04:41:50.229716"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6765 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9de4b222-cfc7-4502-af8c-f9830fea5c82","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9de4b222-cfc7-4502-af8c-f9830fea5c82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"121dfee6-5eee-4727-ac7f-8909d0822e62","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918447487811","ivr_completed_at":"2026-07-16T04:41:50.229716"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6765 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78cfcad1-52c8-4ed1-841c-6d16033efab8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78cfcad1-52c8-4ed1-841c-6d16033efab8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3a35652-b69a-4248-8af6-4b574323ed60","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619164960","ivr_completed_at":"2026-07-16T04:42:03.329635"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6766 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78cfcad1-52c8-4ed1-841c-6d16033efab8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78cfcad1-52c8-4ed1-841c-6d16033efab8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3a35652-b69a-4248-8af6-4b574323ed60","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619164960","ivr_completed_at":"2026-07-16T04:42:03.329635"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6766 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9de4b222-cfc7-4502-af8c-f9830fea5c82","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9de4b222-cfc7-4502-af8c-f9830fea5c82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"121dfee6-5eee-4727-ac7f-8909d0822e62","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918447487811","ivr_completed_at":"2026-07-16T04:41:50.229716"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:12:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6765 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78cfcad1-52c8-4ed1-841c-6d16033efab8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.01,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78cfcad1-52c8-4ed1-841c-6d16033efab8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3a35652-b69a-4248-8af6-4b574323ed60","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619164960","ivr_completed_at":"2026-07-16T04:42:03.329635"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:12:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6766 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9de4b222-cfc7-4502-af8c-f9830fea5c82","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9de4b222-cfc7-4502-af8c-f9830fea5c82
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6765
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"121dfee6-5eee-4727-ac7f-8909d0822e62","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918447487811","ivr_completed_at":"2026-07-16T04:41:50.229716"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:12:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:12:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6765 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78cfcad1-52c8-4ed1-841c-6d16033efab8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":59,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78cfcad1-52c8-4ed1-841c-6d16033efab8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6766
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3a35652-b69a-4248-8af6-4b574323ed60","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619164960","ivr_completed_at":"2026-07-16T04:42:03.329635"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:13:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 10:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6766 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"266649ee-9ed5-49c2-80f9-21a04ff02142","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":65.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78cfcad1-52c8-4ed1-841c-6d16033efab8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":59.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919116062
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b16dfd45-f7ce-4850-896a-ee58a99f7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b16dfd45-f7ce-4850-896a-ee58a99f7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:17:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6767 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b16dfd45-f7ce-4850-896a-ee58a99f7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"92767468-880e-4144-ac24-1131645da2ca","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116062426","ivr_completed_at":"2026-07-16T04:47:52.222415"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6767 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b16dfd45-f7ce-4850-896a-ee58a99f7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"92767468-880e-4144-ac24-1131645da2ca","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116062426","ivr_completed_at":"2026-07-16T04:47:52.222415"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:17:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6767 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.11,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0914\u0930 \u092f\u0939 \u092c\u091a\u094d\u091a\u094b\u0902 \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b16dfd45-f7ce-4850-896a-ee58a99f7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"92767468-880e-4144-ac24-1131645da2ca","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116062426","ivr_completed_at":"2026-07-16T04:47:52.222415"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:18:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6767 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":62,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0914\u0930 \u092f\u0939 \u092c\u091a\u094d\u091a\u094b\u0902 \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b16dfd45-f7ce-4850-896a-ee58a99f7708
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6767
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"92767468-880e-4144-ac24-1131645da2ca","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919116062426","ivr_completed_at":"2026-07-16T04:47:52.222415"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:19:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:19:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 10:19:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6767 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:20:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918447487811 HTTP:200 response:{"status":"queued","message":"done","execution_id":"9a8df584-a205-4222-952f-6987380b2ecb","run_id":"9a8df584-a205-4222-952f-6987380b2ecb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a8df584-a205-4222-952f-6987380b2ecb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9a8df584-a205-4222-952f-6987380b2ecb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918447487811' normalized='8447487811' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918447487811"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6768 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a8df584-a205-4222-952f-6987380b2ecb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918447487811' normalized='8447487811' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918447487811"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6768 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a8df584-a205-4222-952f-6987380b2ecb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918447487811' normalized='8447487811' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918447487811"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:20:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6768 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:20:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.21,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a8df584-a205-4222-952f-6987380b2ecb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918447487811' normalized='8447487811' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918447487811"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:20:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6768 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9a8df584-a205-4222-952f-6987380b2ecb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6768
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918447487811' normalized='8447487811' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918447487811"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:21:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 10:21:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6768 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b16dfd45-f7ce-4850-896a-ee58a99f7708","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fc163c-564b-44d8-b6c9-f5073addbef2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919974792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2fc163c-564b-44d8-b6c9-f5073addbef2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b2fc163c-564b-44d8-b6c9-f5073addbef2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6769 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fc163c-564b-44d8-b6c9-f5073addbef2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2fc163c-564b-44d8-b6c9-f5073addbef2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6769
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:31:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6769 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2fc163c-564b-44d8-b6c9-f5073addbef2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2fc163c-564b-44d8-b6c9-f5073addbef2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6769
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6769 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"9a8df584-a205-4222-952f-6987380b2ecb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":33.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b2fc163c-564b-44d8-b6c9-f5073addbef2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61da785a-870f-4686-8119-e6405feb207f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919899566
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61da785a-870f-4686-8119-e6405feb207f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 61da785a-870f-4686-8119-e6405feb207f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6770 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61da785a-870f-4686-8119-e6405feb207f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61da785a-870f-4686-8119-e6405feb207f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:39:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6770 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919974792129 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","run_id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919899566562 HTTP:200 response:{"status":"queued","message":"done","execution_id":"bd209ce4-a580-46b6-88f7-fd27f4477745","run_id":"bd209ce4-a580-46b6-88f7-fd27f4477745"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd209ce4-a580-46b6-88f7-fd27f4477745","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bd209ce4-a580-46b6-88f7-fd27f4477745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bd209ce4-a580-46b6-88f7-fd27f4477745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919899566562' normalized='9899566562' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919899566562"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6771 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dd04aa2-b4a7-4afe-a427-6b6262c304f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8dd04aa2-b4a7-4afe-a427-6b6262c304f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919974792129' normalized='9974792129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6772 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dd04aa2-b4a7-4afe-a427-6b6262c304f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919974792129' normalized='9974792129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6772 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd209ce4-a580-46b6-88f7-fd27f4477745","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bd209ce4-a580-46b6-88f7-fd27f4477745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919899566562' normalized='9899566562' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919899566562"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6771 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bd209ce4-a580-46b6-88f7-fd27f4477745","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"61da785a-870f-4686-8119-e6405feb207f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bd209ce4-a580-46b6-88f7-fd27f4477745","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bd209ce4-a580-46b6-88f7-fd27f4477745
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919899566562' normalized='9899566562' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919899566562"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6771 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dd04aa2-b4a7-4afe-a427-6b6262c304f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919974792129' normalized='9974792129' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919974792129"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6772 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"61da785a-870f-4686-8119-e6405feb207f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/61da785a-870f-4686-8119-e6405feb207f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6770
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:40:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6770 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"61da785a-870f-4686-8119-e6405feb207f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6375acfd-f9db-4029-b29f-df6ee419b27a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378370
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6375acfd-f9db-4029-b29f-df6ee419b27a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6375acfd-f9db-4029-b29f-df6ee419b27a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:45:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6773 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6375acfd-f9db-4029-b29f-df6ee419b27a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6375acfd-f9db-4029-b29f-df6ee419b27a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c05d7a4d-3e74-4835-93c7-45e7a99460a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378370556","ivr_completed_at":"2026-07-16T05:15:55.256365"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6773 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6375acfd-f9db-4029-b29f-df6ee419b27a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6375acfd-f9db-4029-b29f-df6ee419b27a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c05d7a4d-3e74-4835-93c7-45e7a99460a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378370556","ivr_completed_at":"2026-07-16T05:15:55.256365"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:45:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6773 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6375acfd-f9db-4029-b29f-df6ee419b27a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.87,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u0942\u091b\u0928\u093e \u0939\u0948 \u0915\u093f\nuser:  der
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6375acfd-f9db-4029-b29f-df6ee419b27a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c05d7a4d-3e74-4835-93c7-45e7a99460a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378370556","ivr_completed_at":"2026-07-16T05:15:55.256365"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:46:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6773 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6375acfd-f9db-4029-b29f-df6ee419b27a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u0942\u091b\u0928\u093e \u0939\u0948 \u0915\u093f\nuser:  derma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6375acfd-f9db-4029-b29f-df6ee419b27a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"c05d7a4d-3e74-4835-93c7-45e7a99460a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378370556","ivr_completed_at":"2026-07-16T05:15:55.256365"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 10:46:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6773 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84a82bc4-1a2c-4989-984d-206e6af4e3d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 84a82bc4-1a2c-4989-984d-206e6af4e3d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 10:48:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6774 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84a82bc4-1a2c-4989-984d-206e6af4e3d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bacc76d6-819f-4766-ad99-fd96c25f1338","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058909689","ivr_completed_at":"2026-07-16T05:19:04.714880"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6774 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84a82bc4-1a2c-4989-984d-206e6af4e3d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bacc76d6-819f-4766-ad99-fd96c25f1338","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058909689","ivr_completed_at":"2026-07-16T05:19:04.714880"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:49:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6774 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:49:41 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Chaudhary Agrawal', date_raw: '2026-07-15', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 10:49:41 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 10:49:41 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am doctor close \u0939\u0940 \u0939\u0948 \u0915\u094d\u092f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84a82bc4-1a2c-4989-984d-206e6af4e3d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bacc76d6-819f-4766-ad99-fd96c25f1338","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058909689","ivr_completed_at":"2026-07-16T05:19:04.714880"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:49:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6774 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":56,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am doctor close \u0939\u0940 \u0939\u0948 \u0915\u094d\u092f\u093e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84a82bc4-1a2c-4989-984d-206e6af4e3d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6774
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bacc76d6-819f-4766-ad99-fd96c25f1338","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918058909689","ivr_completed_at":"2026-07-16T05:19:04.714880"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 10:49:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6774 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":56.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 10:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":56.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":56.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"84a82bc4-1a2c-4989-984d-206e6af4e3d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":56.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"edb59c9d-b306-4771-aff0-6de6a9a7dc8f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/edb59c9d-b306-4771-aff0-6de6a9a7dc8f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: edb59c9d-b306-4771-aff0-6de6a9a7dc8f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6775 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:10:37 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:10:38 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:10:42 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:10:43 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:10:44 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"edb59c9d-b306-4771-aff0-6de6a9a7dc8f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"edb59c9d-b306-4771-aff0-6de6a9a7dc8f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/edb59c9d-b306-4771-aff0-6de6a9a7dc8f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62a8e2dc-e1af-4cf9-a976-746cfac5115d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351103756","ivr_completed_at":"2026-07-16T05:40:57.787581"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6775 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"edb59c9d-b306-4771-aff0-6de6a9a7dc8f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/edb59c9d-b306-4771-aff0-6de6a9a7dc8f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62a8e2dc-e1af-4cf9-a976-746cfac5115d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351103756","ivr_completed_at":"2026-07-16T05:40:57.787581"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6775 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:11:28 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-15', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 11:11:28 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 11:11:28 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"edb59c9d-b306-4771-aff0-6de6a9a7dc8f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.76,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u092a\u0930 connect \u0915\u0930\u0947\u0902 \u090f\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/edb59c9d-b306-4771-aff0-6de6a9a7dc8f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62a8e2dc-e1af-4cf9-a976-746cfac5115d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351103756","ivr_completed_at":"2026-07-16T05:40:57.787581"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6775 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"edb59c9d-b306-4771-aff0-6de6a9a7dc8f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":51,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u092a\u0930 connect \u0915\u0930\u0947\u0902 \u090f\u0915 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/edb59c9d-b306-4771-aff0-6de6a9a7dc8f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6775
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62a8e2dc-e1af-4cf9-a976-746cfac5115d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919351103756","ivr_completed_at":"2026-07-16T05:40:57.787581"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 11:11:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6775 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e813474c-6b43-4ea1-bf6c-6b69cfd3d362","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917976744
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e813474c-6b43-4ea1-bf6c-6b69cfd3d362
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e813474c-6b43-4ea1-bf6c-6b69cfd3d362
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:15:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6776 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8dd04aa2-b4a7-4afe-a427-6b6262c304f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e813474c-6b43-4ea1-bf6c-6b69cfd3d362","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7822a1-1eef-4dbe-91d3-bef1d73c98a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209791
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f7822a1-1eef-4dbe-91d3-bef1d73c98a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7f7822a1-1eef-4dbe-91d3-bef1d73c98a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:15:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6777 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e813474c-6b43-4ea1-bf6c-6b69cfd3d362","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e813474c-6b43-4ea1-bf6c-6b69cfd3d362
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6776
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:15:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6776 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7822a1-1eef-4dbe-91d3-bef1d73c98a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f7822a1-1eef-4dbe-91d3-bef1d73c98a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6777
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4adfb94b-6693-4b45-b3d3-9477ca7682d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209791319","ivr_completed_at":"2026-07-16T05:45:49.142270"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6777 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7822a1-1eef-4dbe-91d3-bef1d73c98a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f7822a1-1eef-4dbe-91d3-bef1d73c98a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6777
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4adfb94b-6693-4b45-b3d3-9477ca7682d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209791319","ivr_completed_at":"2026-07-16T05:45:49.142270"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:15:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6777 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7822a1-1eef-4dbe-91d3-bef1d73c98a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f7822a1-1eef-4dbe-91d3-bef1d73c98a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6777
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4adfb94b-6693-4b45-b3d3-9477ca7682d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209791319","ivr_completed_at":"2026-07-16T05:45:49.142270"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6777 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e813474c-6b43-4ea1-bf6c-6b69cfd3d362","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e813474c-6b43-4ea1-bf6c-6b69cfd3d362
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6776
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:16:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6776 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7f7822a1-1eef-4dbe-91d3-bef1d73c98a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":40,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7f7822a1-1eef-4dbe-91d3-bef1d73c98a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6777
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4adfb94b-6693-4b45-b3d3-9477ca7682d7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918209791319","ivr_completed_at":"2026-07-16T05:45:49.142270"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:16:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6777 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917976744734 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","run_id":"e69dbc66-c8f4-486d-8798-acf440b0f81a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7f7822a1-1eef-4dbe-91d3-bef1d73c98a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":40.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e69dbc66-c8f4-486d-8798-acf440b0f81a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976744734' normalized='7976744734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976744734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6778 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e69dbc66-c8f4-486d-8798-acf440b0f81a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976744734' normalized='7976744734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976744734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6778 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e69dbc66-c8f4-486d-8798-acf440b0f81a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976744734' normalized='7976744734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976744734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:20:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6778 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39ee221b-14ae-4288-8e09-916338b84619","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916264268
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/39ee221b-14ae-4288-8e09-916338b84619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 39ee221b-14ae-4288-8e09-916338b84619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6779 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39ee221b-14ae-4288-8e09-916338b84619","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/39ee221b-14ae-4288-8e09-916338b84619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6779 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.57,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e69dbc66-c8f4-486d-8798-acf440b0f81a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976744734' normalized='7976744734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976744734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:21:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6778 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e69dbc66-c8f4-486d-8798-acf440b0f81a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":81,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e69dbc66-c8f4-486d-8798-acf440b0f81a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6778
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917976744734' normalized='7976744734' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917976744734"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:22:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6778 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"39ee221b-14ae-4288-8e09-916338b84619","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":86}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/39ee221b-14ae-4288-8e09-916338b84619
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6779
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:22:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6779 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3b26193b-29c5-4cf3-a7be-82aa4507084d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919001602
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3b26193b-29c5-4cf3-a7be-82aa4507084d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3b26193b-29c5-4cf3-a7be-82aa4507084d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:25:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6780 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3b26193b-29c5-4cf3-a7be-82aa4507084d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3b26193b-29c5-4cf3-a7be-82aa4507084d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:25:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6780 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3b26193b-29c5-4cf3-a7be-82aa4507084d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3b26193b-29c5-4cf3-a7be-82aa4507084d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6780
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6780 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"845b937c-2d9b-4457-9e61-780554e0823d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/845b937c-2d9b-4457-9e61-780554e0823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 845b937c-2d9b-4457-9e61-780554e0823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:26:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6781 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"845b937c-2d9b-4457-9e61-780554e0823d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/845b937c-2d9b-4457-9e61-780554e0823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6781
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:27:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6781 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50182b4f-0ad4-4673-8073-d0bbafbcca96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829658
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/50182b4f-0ad4-4673-8073-d0bbafbcca96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 50182b4f-0ad4-4673-8073-d0bbafbcca96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:27:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6782 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"845b937c-2d9b-4457-9e61-780554e0823d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/845b937c-2d9b-4457-9e61-780554e0823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6781
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:27:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6781 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50182b4f-0ad4-4673-8073-d0bbafbcca96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/50182b4f-0ad4-4673-8073-d0bbafbcca96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6782
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6782 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"50182b4f-0ad4-4673-8073-d0bbafbcca96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/50182b4f-0ad4-4673-8073-d0bbafbcca96
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6782
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:28:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6782 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209791319 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1","run_id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916264268494 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3ce247f9-3b2e-4125-b8f3-142df8f5b976","run_id":"3ce247f9-3b2e-4125-b8f3-142df8f5b976"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919001602330 HTTP:200 response:{"status":"queued","message":"done","execution_id":"821637c7-5733-4a1f-bda8-1593eff80178","run_id":"821637c7-5733-4a1f-bda8-1593eff80178"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:30:08 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919829658602 HTTP:200 response:{"status":"queued","message":"done","execution_id":"15c8604d-580f-44cb-acff-5d14f3a091bd","run_id":"15c8604d-580f-44cb-acff-5d14f3a091bd"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:30:09 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919829658602 HTTP:200 response:{"status":"queued","message":"done","execution_id":"8061611f-9da9-4aa1-8090-f9b9a62c754a","run_id":"8061611f-9da9-4aa1-8090-f9b9a62c754a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"8061611f-9da9-4aa1-8090-f9b9a62c754a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"50182b4f-0ad4-4673-8073-d0bbafbcca96","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63a0534d-2434-4b93-b764-2e2725cfb95b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63a0534d-2434-4b93-b764-2e2725cfb95b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6758
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6758 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c05a8300-6b79-4aa1-8f09-e76dc32245e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209791319' normalized='8209791319' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209791319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6787 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c05a8300-6b79-4aa1-8f09-e76dc32245e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209791319' normalized='8209791319' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209791319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6787 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c05a8300-6b79-4aa1-8f09-e76dc32245e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209791319' normalized='8209791319' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209791319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6787 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.16,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c05a8300-6b79-4aa1-8f09-e76dc32245e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209791319' normalized='8209791319' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209791319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:30:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6787 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8061611f-9da9-4aa1-8090-f9b9a62c754a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8061611f-9da9-4aa1-8090-f9b9a62c754a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6783
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829658602' normalized='9829658602' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829658602"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6783 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"821637c7-5733-4a1f-bda8-1593eff80178","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/821637c7-5733-4a1f-bda8-1593eff80178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001602330' normalized='9001602330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001602330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6785 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c8604d-580f-44cb-acff-5d14f3a091bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/15c8604d-580f-44cb-acff-5d14f3a091bd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829658602' normalized='9829658602' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829658602"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6784 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"63a0534d-2434-4b93-b764-2e2725cfb95b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":68}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/63a0534d-2434-4b93-b764-2e2725cfb95b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6758
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6758 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce247f9-3b2e-4125-b8f3-142df8f5b976","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ce247f9-3b2e-4125-b8f3-142df8f5b976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6786
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916264268494' normalized='6264268494' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916264268494"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6786 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8061611f-9da9-4aa1-8090-f9b9a62c754a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8061611f-9da9-4aa1-8090-f9b9a62c754a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6783
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829658602' normalized='9829658602' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829658602"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6783 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"821637c7-5733-4a1f-bda8-1593eff80178","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/821637c7-5733-4a1f-bda8-1593eff80178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001602330' normalized='9001602330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001602330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6785 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c8604d-580f-44cb-acff-5d14f3a091bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/15c8604d-580f-44cb-acff-5d14f3a091bd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829658602' normalized='9829658602' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829658602"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6784 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8061611f-9da9-4aa1-8090-f9b9a62c754a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8061611f-9da9-4aa1-8090-f9b9a62c754a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6783
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829658602' normalized='9829658602' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829658602"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6783 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"821637c7-5733-4a1f-bda8-1593eff80178","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/821637c7-5733-4a1f-bda8-1593eff80178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001602330' normalized='9001602330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001602330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6785 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c05a8300-6b79-4aa1-8f09-e76dc32245e1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":11,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c05a8300-6b79-4aa1-8f09-e76dc32245e1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6787
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209791319' normalized='8209791319' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209791319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:31:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6787 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce247f9-3b2e-4125-b8f3-142df8f5b976","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ce247f9-3b2e-4125-b8f3-142df8f5b976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6786
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916264268494' normalized='6264268494' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916264268494"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:31:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6786 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"821637c7-5733-4a1f-bda8-1593eff80178","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.05,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/821637c7-5733-4a1f-bda8-1593eff80178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001602330' normalized='9001602330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001602330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:31:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6785 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce247f9-3b2e-4125-b8f3-142df8f5b976","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.17,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ce247f9-3b2e-4125-b8f3-142df8f5b976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6786
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916264268494' normalized='6264268494' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916264268494"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:31:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6786 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"821637c7-5733-4a1f-bda8-1593eff80178","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":4,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/821637c7-5733-4a1f-bda8-1593eff80178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6785
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919001602330' normalized='9001602330' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919001602330"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:31:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6785 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919887074
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ae25cd42-9cb8-4c0f-9989-a37e50ba0134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ae25cd42-9cb8-4c0f-9989-a37e50ba0134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6788 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3ce247f9-3b2e-4125-b8f3-142df8f5b976","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":12,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3ce247f9-3b2e-4125-b8f3-142df8f5b976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6786
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916264268494' normalized='6264268494' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916264268494"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:31:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6786 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"15c8604d-580f-44cb-acff-5d14f3a091bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/15c8604d-580f-44cb-acff-5d14f3a091bd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6784
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919829658602' normalized='9829658602' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919829658602"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6784 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ae25cd42-9cb8-4c0f-9989-a37e50ba0134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6788
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0f11cb7-8163-4961-8ba2-8c5f8857d7e2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887074229","ivr_completed_at":"2026-07-16T06:01:44.744873"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6788 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ae25cd42-9cb8-4c0f-9989-a37e50ba0134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6788
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0f11cb7-8163-4961-8ba2-8c5f8857d7e2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887074229","ivr_completed_at":"2026-07-16T06:01:44.744873"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6788 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.75,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0909\u0938\u0915\u0940 staff \u0915\u0940 requirement \u0939\u0948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ae25cd42-9cb8-4c0f-9989-a37e50ba0134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6788
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0f11cb7-8163-4961-8ba2-8c5f8857d7e2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887074229","ivr_completed_at":"2026-07-16T06:01:44.744873"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6788 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0909\u0938\u0915\u0940 staff \u0915\u0940 requirement \u0939\u0948 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ae25cd42-9cb8-4c0f-9989-a37e50ba0134
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6788
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0f11cb7-8163-4961-8ba2-8c5f8857d7e2","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919887074229","ivr_completed_at":"2026-07-16T06:01:44.744873"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 11:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6788 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"15c8604d-580f-44cb-acff-5d14f3a091bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"15c8604d-580f-44cb-acff-5d14f3a091bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ae25cd42-9cb8-4c0f-9989-a37e50ba0134","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":67.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dddc3f43-d23b-44a7-8c18-0f6be029bc2c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352488
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dddc3f43-d23b-44a7-8c18-0f6be029bc2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dddc3f43-d23b-44a7-8c18-0f6be029bc2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:40:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6789 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dddc3f43-d23b-44a7-8c18-0f6be029bc2c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dddc3f43-d23b-44a7-8c18-0f6be029bc2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6789
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:40:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6789 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dddc3f43-d23b-44a7-8c18-0f6be029bc2c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dddc3f43-d23b-44a7-8c18-0f6be029bc2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6789
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:41:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6789 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e40f0c3-9550-44dc-8fa8-137725fe6fdd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918373977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e40f0c3-9550-44dc-8fa8-137725fe6fdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2e40f0c3-9550-44dc-8fa8-137725fe6fdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:43:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6790 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e40f0c3-9550-44dc-8fa8-137725fe6fdd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e40f0c3-9550-44dc-8fa8-137725fe6fdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bcbcd9f0-da60-49b4-ae9e-3e407cca076c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918373977333","ivr_completed_at":"2026-07-16T06:14:20.830186"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6790 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e40f0c3-9550-44dc-8fa8-137725fe6fdd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e40f0c3-9550-44dc-8fa8-137725fe6fdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bcbcd9f0-da60-49b4-ae9e-3e407cca076c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918373977333","ivr_completed_at":"2026-07-16T06:14:20.830186"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:44:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6790 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e40f0c3-9550-44dc-8fa8-137725fe6fdd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.95,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e40f0c3-9550-44dc-8fa8-137725fe6fdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bcbcd9f0-da60-49b4-ae9e-3e407cca076c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918373977333","ivr_completed_at":"2026-07-16T06:14:20.830186"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:44:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6790 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"15c8604d-580f-44cb-acff-5d14f3a091bd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:45:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2e40f0c3-9550-44dc-8fa8-137725fe6fdd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":3.95,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2e40f0c3-9550-44dc-8fa8-137725fe6fdd","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":52,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2e40f0c3-9550-44dc-8fa8-137725fe6fdd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6790
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bcbcd9f0-da60-49b4-ae9e-3e407cca076c","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918373977333","ivr_completed_at":"2026-07-16T06:14:20.830186"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 11:45:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6790 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ffa1571-cac5-47d7-adcd-ed2b25c08ffa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918373977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ffa1571-cac5-47d7-adcd-ed2b25c08ffa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1ffa1571-cac5-47d7-adcd-ed2b25c08ffa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:45:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6791 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ffa1571-cac5-47d7-adcd-ed2b25c08ffa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ffa1571-cac5-47d7-adcd-ed2b25c08ffa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6791
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6791 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ffa1571-cac5-47d7-adcd-ed2b25c08ffa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ffa1571-cac5-47d7-adcd-ed2b25c08ffa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6791
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:47:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6791 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919352488320 HTTP:200 response:{"status":"queued","message":"done","execution_id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","run_id":"eb314512-220d-4df1-8e3e-ff5e4af590c6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918373977333 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","run_id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f2cfed64-4ac5-4ede-8412-e1b88ea8570c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f2cfed64-4ac5-4ede-8412-e1b88ea8570c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918373977333' normalized='8373977333' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918373977333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6792 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb314512-220d-4df1-8e3e-ff5e4af590c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eb314512-220d-4df1-8e3e-ff5e4af590c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352488320' normalized='9352488320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352488320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6793 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f2cfed64-4ac5-4ede-8412-e1b88ea8570c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918373977333' normalized='8373977333' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918373977333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:50:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6792 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb314512-220d-4df1-8e3e-ff5e4af590c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352488320' normalized='9352488320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352488320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6793 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1ffa1571-cac5-47d7-adcd-ed2b25c08ffa","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f2cfed64-4ac5-4ede-8412-e1b88ea8570c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918373977333' normalized='8373977333' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918373977333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6792 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb314512-220d-4df1-8e3e-ff5e4af590c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352488320' normalized='9352488320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352488320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 11:50:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6793 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.73,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f2cfed64-4ac5-4ede-8412-e1b88ea8570c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918373977333' normalized='8373977333' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918373977333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:50:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6792 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.09,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb314512-220d-4df1-8e3e-ff5e4af590c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352488320' normalized='9352488320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352488320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:50:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6793 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f2cfed64-4ac5-4ede-8412-e1b88ea8570c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":18,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f2cfed64-4ac5-4ede-8412-e1b88ea8570c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6792
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918373977333' normalized='8373977333' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918373977333"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:53:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6792 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":20,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eb314512-220d-4df1-8e3e-ff5e4af590c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352488320' normalized='9352488320' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352488320"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 11:53:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6793 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c56cb452-6b90-4293-941e-18f613850350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916367052
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c56cb452-6b90-4293-941e-18f613850350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c56cb452-6b90-4293-941e-18f613850350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:01:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6794 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c56cb452-6b90-4293-941e-18f613850350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c56cb452-6b90-4293-941e-18f613850350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35ab7658-f939-4c6e-a431-935c161ef5e5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367052154","ivr_completed_at":"2026-07-16T06:31:36.968757"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6794 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c56cb452-6b90-4293-941e-18f613850350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c56cb452-6b90-4293-941e-18f613850350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35ab7658-f939-4c6e-a431-935c161ef5e5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367052154","ivr_completed_at":"2026-07-16T06:31:36.968757"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:01:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6794 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:02:09 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-15', check_date: '2026-07-15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 12:02:09 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 12:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-15', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 12:02:09 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-15', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c56cb452-6b90-4293-941e-18f613850350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.72,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  available \u0939\u0948 \u0915\u094d\u092f\u093e\nassistant:  \u091c\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c56cb452-6b90-4293-941e-18f613850350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35ab7658-f939-4c6e-a431-935c161ef5e5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367052154","ivr_completed_at":"2026-07-16T06:31:36.968757"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:02:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6794 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c56cb452-6b90-4293-941e-18f613850350","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":62,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  available \u0939\u0948 \u0915\u094d\u092f\u093e\nassistant:  \u091c\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c56cb452-6b90-4293-941e-18f613850350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6794
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35ab7658-f939-4c6e-a431-935c161ef5e5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916367052154","ivr_completed_at":"2026-07-16T06:31:36.968757"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 12:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6794 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dfca4df6-f836-4473-b090-083dee7b8d14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460261
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dfca4df6-f836-4473-b090-083dee7b8d14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dfca4df6-f836-4473-b090-083dee7b8d14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6795 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eb314512-220d-4df1-8e3e-ff5e4af590c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dfca4df6-f836-4473-b090-083dee7b8d14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dfca4df6-f836-4473-b090-083dee7b8d14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dfca4df6-f836-4473-b090-083dee7b8d14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:05:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6795 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fcccce0-2da2-4bea-af17-81aa5566acd8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7fcccce0-2da2-4bea-af17-81aa5566acd8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:06:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6796 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fcccce0-2da2-4bea-af17-81aa5566acd8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d397fa-113e-46cc-9536-d0750f155d57","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-16T06:36:13.494073"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6796 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fcccce0-2da2-4bea-af17-81aa5566acd8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d397fa-113e-46cc-9536-d0750f155d57","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-16T06:36:13.494073"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:06:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6796 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dfca4df6-f836-4473-b090-083dee7b8d14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dfca4df6-f836-4473-b090-083dee7b8d14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6795
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6795 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:06:31 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arya Sharma', date_raw: '', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 12:06:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 12:06:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 12:06:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 12:06:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 8, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 12:06:56 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-16', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-16 12:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-16 12:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-16 12:07:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-16 12:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-16 12:07:00 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.86,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0906\u0930\u094d\u092f \u0936\u0930\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fcccce0-2da2-4bea-af17-81aa5566acd8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"50d397fa-113e-46cc-9536-d0750f155d57","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-16T06:36:13.494073"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 12:07:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6796 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":78,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0906\u0930\u094d\u092f \u0936\u0930\u094d\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7fcccce0-2da2-4bea-af17-81aa5566acd8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6796
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:07:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6796 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:10:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919460261456 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","run_id":"0096f876-cfa1-4c13-9437-9f1c568df8dc"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0096f876-cfa1-4c13-9437-9f1c568df8dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0096f876-cfa1-4c13-9437-9f1c568df8dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460261456' normalized='9460261456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460261456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6797 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0096f876-cfa1-4c13-9437-9f1c568df8dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460261456' normalized='9460261456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460261456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6797 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:10:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0096f876-cfa1-4c13-9437-9f1c568df8dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460261456' normalized='9460261456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460261456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:10:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6797 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:10:44 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Sanjeev Bansal', date_raw: 'कल', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 12:10:44 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Sanjeev Bansal</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.04,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0096f876-cfa1-4c13-9437-9f1c568df8dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460261456' normalized='9460261456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460261456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 12:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6797 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0096f876-cfa1-4c13-9437-9f1c568df8dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6797
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919460261456' normalized='9460261456' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919460261456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 12:11:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6797 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7fcccce0-2da2-4bea-af17-81aa5566acd8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":78.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"957ace8a-c0ef-432e-bc83-d969a024aa0e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694652
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/957ace8a-c0ef-432e-bc83-d969a024aa0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:27:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 957ace8a-c0ef-432e-bc83-d969a024aa0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:27:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:27:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:27:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:27:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6798 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"957ace8a-c0ef-432e-bc83-d969a024aa0e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/957ace8a-c0ef-432e-bc83-d969a024aa0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fd28e5f1-56bf-42ae-a63d-a766c1f2470d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694652651","ivr_completed_at":"2026-07-16T06:57:21.035027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6798 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"957ace8a-c0ef-432e-bc83-d969a024aa0e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/957ace8a-c0ef-432e-bc83-d969a024aa0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fd28e5f1-56bf-42ae-a63d-a766c1f2470d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694652651","ivr_completed_at":"2026-07-16T06:57:21.035027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:27:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6798 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"957ace8a-c0ef-432e-bc83-d969a024aa0e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.11,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/957ace8a-c0ef-432e-bc83-d969a024aa0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fd28e5f1-56bf-42ae-a63d-a766c1f2470d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694652651","ivr_completed_at":"2026-07-16T06:57:21.035027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:27:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6798 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919687682
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:29:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6799 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f5f86db8-15da-42a4-ab2f-fcd997fa3efc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919782147
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f5f86db8-15da-42a4-ab2f-fcd997fa3efc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f5f86db8-15da-42a4-ab2f-fcd997fa3efc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:29:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6800 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6799
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a8bf7dec-a038-46e4-a66f-2695b9189c98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T06:59:21.389406"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6799 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6799
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a8bf7dec-a038-46e4-a66f-2695b9189c98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T06:59:21.389406"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:29:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6799 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f5f86db8-15da-42a4-ab2f-fcd997fa3efc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f5f86db8-15da-42a4-ab2f-fcd997fa3efc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ac197879-0b92-4d03-8101-beac823efb20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782147648","ivr_completed_at":"2026-07-16T06:59:28.879063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6800 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f5f86db8-15da-42a4-ab2f-fcd997fa3efc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f5f86db8-15da-42a4-ab2f-fcd997fa3efc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ac197879-0b92-4d03-8101-beac823efb20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782147648","ivr_completed_at":"2026-07-16T06:59:28.879063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:29:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6800 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6799
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a8bf7dec-a038-46e4-a66f-2695b9189c98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T06:59:21.389406"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:29:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6799 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"957ace8a-c0ef-432e-bc83-d969a024aa0e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/957ace8a-c0ef-432e-bc83-d969a024aa0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6798
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fd28e5f1-56bf-42ae-a63d-a766c1f2470d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694652651","ivr_completed_at":"2026-07-16T06:57:21.035027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6798 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"957ace8a-c0ef-432e-bc83-d969a024aa0e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":23.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Callback] Created id:44 phone:9782147648 reason:Insurance Eligibility Query
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2193
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919687682
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1abc162b-4964-4664-a972-8982ac4241e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1abc162b-4964-4664-a972-8982ac4241e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:30:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6801 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f5f86db8-15da-42a4-ab2f-fcd997fa3efc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":10.51,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u092c\u0924\u093e \u0926\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f5f86db8-15da-42a4-ab2f-fcd997fa3efc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ac197879-0b92-4d03-8101-beac823efb20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782147648","ivr_completed_at":"2026-07-16T06:59:28.879063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6800 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/74bef5fd-bbdc-4cd4-ba0e-f0ce6989881f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6799
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a8bf7dec-a038-46e4-a66f-2695b9189c98","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T06:59:21.389406"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:30:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6799 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1abc162b-4964-4664-a972-8982ac4241e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5a8645a-b4de-4863-ad45-2948265b396d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T07:01:04.275656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6801 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1abc162b-4964-4664-a972-8982ac4241e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5a8645a-b4de-4863-ad45-2948265b396d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T07:01:04.275656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6801 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f5f86db8-15da-42a4-ab2f-fcd997fa3efc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":97,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u092c\u0924\u093e \u0926\u0947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f5f86db8-15da-42a4-ab2f-fcd997fa3efc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"ac197879-0b92-4d03-8101-beac823efb20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919782147648","ivr_completed_at":"2026-07-16T06:59:28.879063"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 12:31:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6800 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.87,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello  appointment\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1abc162b-4964-4664-a972-8982ac4241e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e5a8645a-b4de-4863-ad45-2948265b396d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919687682881","ivr_completed_at":"2026-07-16T07:01:04.275656"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 12:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6801 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":47,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello  appointment\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1abc162b-4964-4664-a972-8982ac4241e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6801
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6801 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0096f876-cfa1-4c13-9437-9f1c568df8dc","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:36:07 [223.181.43.54][9][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:115
2026-07-16 12:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919694652651 HTTP:200 response:{"status":"queued","message":"done","execution_id":"669abd84-f227-4d13-ab94-198e2f6b0d34","run_id":"669abd84-f227-4d13-ab94-198e2f6b0d34"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 12:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919687682881 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","run_id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"669abd84-f227-4d13-ab94-198e2f6b0d34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/669abd84-f227-4d13-ab94-198e2f6b0d34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 669abd84-f227-4d13-ab94-198e2f6b0d34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694652651' normalized='9694652651' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694652651"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:40:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6802 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1b2a66a-0456-4340-b4aa-5839c042c1ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a1b2a66a-0456-4340-b4aa-5839c042c1ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919687682881' normalized='9687682881' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919687682881"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:40:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6803 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1b2a66a-0456-4340-b4aa-5839c042c1ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919687682881' normalized='9687682881' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919687682881"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6803 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"669abd84-f227-4d13-ab94-198e2f6b0d34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/669abd84-f227-4d13-ab94-198e2f6b0d34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6802
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694652651' normalized='9694652651' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694652651"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6802 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"669abd84-f227-4d13-ab94-198e2f6b0d34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1b2a66a-0456-4340-b4aa-5839c042c1ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919687682881' normalized='9687682881' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919687682881"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:40:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6803 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1b2a66a-0456-4340-b4aa-5839c042c1ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919687682881' normalized='9687682881' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919687682881"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6803 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"669abd84-f227-4d13-ab94-198e2f6b0d34","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/669abd84-f227-4d13-ab94-198e2f6b0d34
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6802
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694652651' normalized='9694652651' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694652651"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:40:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6802 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":7,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1b2a66a-0456-4340-b4aa-5839c042c1ac
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919687682881' normalized='9687682881' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919687682881"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 12:40:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6803 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"1abc162b-4964-4664-a972-8982ac4241e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919982305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59793155-edaf-4178-ae0e-0db0015a8411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 59793155-edaf-4178-ae0e-0db0015a8411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:49:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6804 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59793155-edaf-4178-ae0e-0db0015a8411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a54f2394-18f9-4a9a-b906-b1a62bbd8aa3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982305936","ivr_completed_at":"2026-07-16T07:19:42.076565"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6804 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59793155-edaf-4178-ae0e-0db0015a8411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a54f2394-18f9-4a9a-b906-b1a62bbd8aa3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982305936","ivr_completed_at":"2026-07-16T07:19:42.076565"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:49:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6804 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:49:55 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-16', day: 'Thursday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-16 12:49:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 12:49:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 12:49:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 12:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Jyoti Sharma', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-16 12:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-16 12:50:29 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-16 12:50:29 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23114adc-74cd-4770-bd94-9065a89cb11e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928607
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23114adc-74cd-4770-bd94-9065a89cb11e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 23114adc-74cd-4770-bd94-9065a89cb11e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 12:50:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6805 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:50:55 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Usha Sharma', phone: '9982305936', doctor_id: 12, date: '2026-07-16', time: '1:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-16 12:50:55 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:15 PM' → '1:15 PM' → '13:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-16 12:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-5A3C7E — Usha Sharma with Dr. Jyoti Sharma on 2026-07-16 at 1:15 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-16 12:50:56 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-5A3C7E</span> — Dr. Jyoti Sharma on 16 Jul 1:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23114adc-74cd-4770-bd94-9065a89cb11e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23114adc-74cd-4770-bd94-9065a89cb11e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8752c842-3798-4624-b583-c22813a4e911","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928607371","ivr_completed_at":"2026-07-16T07:21:05.717874"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6805 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23114adc-74cd-4770-bd94-9065a89cb11e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23114adc-74cd-4770-bd94-9065a89cb11e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8752c842-3798-4624-b583-c22813a4e911","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928607371","ivr_completed_at":"2026-07-16T07:21:05.717874"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:51:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6805 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.61,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello \u092e\u0941\u091d\u0947 \u092f\u0939 \u092c\u0924\u093e\u090
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59793155-edaf-4178-ae0e-0db0015a8411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a54f2394-18f9-4a9a-b906-b1a62bbd8aa3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919982305936","ivr_completed_at":"2026-07-16T07:19:42.076565"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-5A3C7E
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-16 12:51:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6804 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23114adc-74cd-4770-bd94-9065a89cb11e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23114adc-74cd-4770-bd94-9065a89cb11e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8752c842-3798-4624-b583-c22813a4e911","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928607371","ivr_completed_at":"2026-07-16T07:21:05.717874"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:51:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6805 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"23114adc-74cd-4770-bd94-9065a89cb11e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":50,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/23114adc-74cd-4770-bd94-9065a89cb11e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6805
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8752c842-3798-4624-b583-c22813a4e911","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919928607371","ivr_completed_at":"2026-07-16T07:21:05.717874"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 12:51:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6805 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:51:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":109,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello \u092e\u0941\u091d\u0947 \u092f\u0939 \u092c\u0924\u093e\u0907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 12:51:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59793155-edaf-4178-ae0e-0db0015a8411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 12:51:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 12:51:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 12:51:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 12:51:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6804 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 12:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a1b2a66a-0456-4340-b4aa-5839c042c1ac","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":7.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 12:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919928607371 HTTP:200 response:{"status":"queued","message":"done","execution_id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa","run_id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0f7d41-ed7b-4f9b-963f-470e0d058dfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bb0f7d41-ed7b-4f9b-963f-470e0d058dfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928607371' normalized='9928607371' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928607371"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6806 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0f7d41-ed7b-4f9b-963f-470e0d058dfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6806
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928607371' normalized='9928607371' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928607371"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:00:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6806 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"59793155-edaf-4178-ae0e-0db0015a8411","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":109.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0f7d41-ed7b-4f9b-963f-470e0d058dfa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6806
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928607371' normalized='9928607371' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928607371"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6806 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d62822b9-abca-4f72-8c8a-0e6121a450e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166630
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d62822b9-abca-4f72-8c8a-0e6121a450e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d62822b9-abca-4f72-8c8a-0e6121a450e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:04:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6807 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d62822b9-abca-4f72-8c8a-0e6121a450e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d62822b9-abca-4f72-8c8a-0e6121a450e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:05:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6807 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"bb0f7d41-ed7b-4f9b-963f-470e0d058dfa","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d62822b9-abca-4f72-8c8a-0e6121a450e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d62822b9-abca-4f72-8c8a-0e6121a450e3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d62822b9-abca-4f72-8c8a-0e6121a450e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:06:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6807 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3b75632-c6b8-4718-b80b-2aa4672b092f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829437
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a3b75632-c6b8-4718-b80b-2aa4672b092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a3b75632-c6b8-4718-b80b-2aa4672b092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:09:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6808 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3b75632-c6b8-4718-b80b-2aa4672b092f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a3b75632-c6b8-4718-b80b-2aa4672b092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e74515e-57a9-4c5c-bea6-2b4e60532970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829437832","ivr_completed_at":"2026-07-16T07:39:27.104400"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6808 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3b75632-c6b8-4718-b80b-2aa4672b092f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a3b75632-c6b8-4718-b80b-2aa4672b092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e74515e-57a9-4c5c-bea6-2b4e60532970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829437832","ivr_completed_at":"2026-07-16T07:39:27.104400"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:09:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6808 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:09:55 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 13:09:55 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 13:09:55 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 13:10:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166630403 HTTP:200 response:{"status":"queued","message":"done","execution_id":"21f71d07-3400-453e-8116-d4170aba4b02","run_id":"21f71d07-3400-453e-8116-d4170aba4b02"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a3b75632-c6b8-4718-b80b-2aa4672b092f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/21f71d07-3400-453e-8116-d4170aba4b02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166630403' normalized='9166630403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166630403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:10:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6809 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/21f71d07-3400-453e-8116-d4170aba4b02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166630403' normalized='9166630403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166630403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:10:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6809 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/21f71d07-3400-453e-8116-d4170aba4b02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166630403' normalized='9166630403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166630403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6809 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3b75632-c6b8-4718-b80b-2aa4672b092f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.68,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0935\u0939 \u0938\u0941\u092c\u0939 \u0935\u093e\u0932\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a3b75632-c6b8-4718-b80b-2aa4672b092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4e74515e-57a9-4c5c-bea6-2b4e60532970","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829437832","ivr_completed_at":"2026-07-16T07:39:27.104400"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 13:10:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6808 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.68,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/21f71d07-3400-453e-8116-d4170aba4b02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166630403' normalized='9166630403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166630403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 13:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6809 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314803
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c921ec50-8c93-4041-ad99-211b32cc9737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c921ec50-8c93-4041-ad99-211b32cc9737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:12:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6810 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a3b75632-c6b8-4718-b80b-2aa4672b092f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":111,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  madam \u0935\u0939 \u0938\u0941\u092c\u0939 \u0935\u093e\u0932\u0940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a3b75632-c6b8-4718-b80b-2aa4672b092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6808
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:12:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6808 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c921ec50-8c93-4041-ad99-211b32cc9737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2e54c117-46bf-4735-9ca0-b2ad5955b4f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314803010","ivr_completed_at":"2026-07-16T07:42:14.607239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6810 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c921ec50-8c93-4041-ad99-211b32cc9737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2e54c117-46bf-4735-9ca0-b2ad5955b4f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314803010","ivr_completed_at":"2026-07-16T07:42:14.607239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6810 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":50,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/21f71d07-3400-453e-8116-d4170aba4b02
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6809
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166630403' normalized='9166630403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166630403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 13:12:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6809 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.19,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u0915\u093e contact number \u0939\u0948 \u092f\u0939\nassi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c921ec50-8c93-4041-ad99-211b32cc9737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2e54c117-46bf-4735-9ca0-b2ad5955b4f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314803010","ivr_completed_at":"2026-07-16T07:42:14.607239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:12:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6810 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hospital \u0915\u093e contact number \u0939\u0948 \u092f\u0939\nassist
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c921ec50-8c93-4041-ad99-211b32cc9737
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6810
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2e54c117-46bf-4735-9ca0-b2ad5955b4f5","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314803010","ivr_completed_at":"2026-07-16T07:42:14.607239"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 13:13:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6810 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:30:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c921ec50-8c93-4041-ad99-211b32cc9737","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":31.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0312ebe9-2cc2-4f7e-a4ee-7687dc74063d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918058909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0312ebe9-2cc2-4f7e-a4ee-7687dc74063d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0312ebe9-2cc2-4f7e-a4ee-7687dc74063d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:33:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6811 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0312ebe9-2cc2-4f7e-a4ee-7687dc74063d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0312ebe9-2cc2-4f7e-a4ee-7687dc74063d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:33:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6811 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0312ebe9-2cc2-4f7e-a4ee-7687dc74063d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0312ebe9-2cc2-4f7e-a4ee-7687dc74063d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:34:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6811 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:35:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:35:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"21f71d07-3400-453e-8116-d4170aba4b02","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":50.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:35:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0312ebe9-2cc2-4f7e-a4ee-7687dc74063d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:40:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918058909689 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f6c21888-0499-4f5f-a3a3-59b61c140881","run_id":"f6c21888-0499-4f5f-a3a3-59b61c140881"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6c21888-0499-4f5f-a3a3-59b61c140881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f6c21888-0499-4f5f-a3a3-59b61c140881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058909689' normalized='8058909689' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058909689"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6812 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6c21888-0499-4f5f-a3a3-59b61c140881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058909689' normalized='8058909689' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058909689"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:40:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6812 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6c21888-0499-4f5f-a3a3-59b61c140881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058909689' normalized='8058909689' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058909689"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:40:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6812 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0312ebe9-2cc2-4f7e-a4ee-7687dc74063d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: 'आज', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 13:41:11 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 13:41:11 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Toshi Agarwal', date: 'आज', preferred_time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-16 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-16 13:41:26 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-16 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-16 13:41:26 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '2:00 PM' → '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-16 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Anil Prajapati', phone: '8058909689', doctor_id: 4, date: '2026-07-16', time: '2:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-16 13:41:38 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '2:00 PM' → '2:00 PM' → '14:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-16 13:41:39 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-80E5E9 — Anil Prajapati with Dr. Toshi Agarwal on 2026-07-16 at 2:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-16 13:41:39 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-80E5E9</span> — Dr. Toshi Agarwal on 16 Jul 2:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":18.82,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6c21888-0499-4f5f-a3a3-59b61c140881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058909689' normalized='8058909689' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918058909689"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 13:42:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6812 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":105,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f6c21888-0499-4f5f-a3a3-59b61c140881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6812
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918058909689' normalized='8058909689' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:42:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6812 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619409
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eecc150c-e6f0-44d3-97a0-c000df280b59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eecc150c-e6f0-44d3-97a0-c000df280b59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 13:44:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6813 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eecc150c-e6f0-44d3-97a0-c000df280b59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"efe7d913-2c8c-49bb-8ca3-c003b1296f15","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619409281","ivr_completed_at":"2026-07-16T08:14:42.620836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6813 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eecc150c-e6f0-44d3-97a0-c000df280b59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"efe7d913-2c8c-49bb-8ca3-c003b1296f15","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619409281","ivr_completed_at":"2026-07-16T08:14:42.620836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:44:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6813 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u093f\u0938\u0940 representative \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eecc150c-e6f0-44d3-97a0-c000df280b59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"efe7d913-2c8c-49bb-8ca3-c003b1296f15","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918619409281","ivr_completed_at":"2026-07-16T08:14:42.620836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 13:45:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6813 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":85,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u0915\u093f\u0938\u0940 representative \u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 13:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/eecc150c-e6f0-44d3-97a0-c000df280b59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 13:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 13:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6813
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 13:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 13:46:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6813 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 13:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:55:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 13:55:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:00:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"eecc150c-e6f0-44d3-97a0-c000df280b59","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":85.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919216266
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 14:22:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6814 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfa5f089-2843-4f46-8f56-cd006f516b2f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216266319","ivr_completed_at":"2026-07-16T08:52:35.701676"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6814 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfa5f089-2843-4f46-8f56-cd006f516b2f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216266319","ivr_completed_at":"2026-07-16T08:52:35.701676"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 14:22:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6814 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 14:23:01 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Internal Medicine', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 14:23:01 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'internal' → 'Internal Medicine'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 14:23:01 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">internal</span>" → Internal Medicine
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 14:23:01 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 14:23:01 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.47,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u091c\u093e\u0928\u0928\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfa5f089-2843-4f46-8f56-cd006f516b2f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216266319","ivr_completed_at":"2026-07-16T08:52:35.701676"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 14:24:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6814 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":115,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u0939 \u091c\u093e\u0928\u0928\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6814
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cfa5f089-2843-4f46-8f56-cd006f516b2f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919216266319","ivr_completed_at":"2026-07-16T08:52:35.701676"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 14:24:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 14:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 14:24:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6814 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 14:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 14:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"44ac4bd1-5ccd-4b33-85c4-d0f482af9c8b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919460434
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/261b2a89-32fd-489c-a201-761f7daf2886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 261b2a89-32fd-489c-a201-761f7daf2886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:08:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6815 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/261b2a89-32fd-489c-a201-761f7daf2886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a3fd561-5dda-493a-97d3-a902d104dcf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460434591","ivr_completed_at":"2026-07-16T09:38:37.255464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6815 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/261b2a89-32fd-489c-a201-761f7daf2886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a3fd561-5dda-493a-97d3-a902d104dcf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460434591","ivr_completed_at":"2026-07-16T09:38:37.255464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6815 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.65,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am lab report \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/261b2a89-32fd-489c-a201-761f7daf2886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a3fd561-5dda-493a-97d3-a902d104dcf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460434591","ivr_completed_at":"2026-07-16T09:38:37.255464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6815 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am lab report \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/261b2a89-32fd-489c-a201-761f7daf2886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6815
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"9a3fd561-5dda-493a-97d3-a902d104dcf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919460434591","ivr_completed_at":"2026-07-16T09:38:37.255464"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 15:09:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6815 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:15:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:20:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"261b2a89-32fd-489c-a201-761f7daf2886","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"030f37ae-8e13-456c-af2e-e08a403c0036","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/030f37ae-8e13-456c-af2e-e08a403c0036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 030f37ae-8e13-456c-af2e-e08a403c0036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:22:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6816 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"030f37ae-8e13-456c-af2e-e08a403c0036","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/030f37ae-8e13-456c-af2e-e08a403c0036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"88bc521f-0308-4148-8eef-796140d0ffb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-16T09:52:57.906996"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6816 | status: in-progress | ivr_option: Appointment & General | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"030f37ae-8e13-456c-af2e-e08a403c0036","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/030f37ae-8e13-456c-af2e-e08a403c0036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"88bc521f-0308-4148-8eef-796140d0ffb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-16T09:52:57.906996"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6816 | status: in-progress | ivr_option: Appointment & General | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:23:33 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-16 15:23:33 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-16 15:23:33 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"030f37ae-8e13-456c-af2e-e08a403c0036","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.01,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u093e\u0930 insurance \u0915\u0940 a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/030f37ae-8e13-456c-af2e-e08a403c0036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"88bc521f-0308-4148-8eef-796140d0ffb3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918952049345","ivr_completed_at":"2026-07-16T09:52:57.906996"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 15:23:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6816 | status: call-disconnected | ivr_option: Appointment Booking | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"030f37ae-8e13-456c-af2e-e08a403c0036","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u092f\u093e\u0930 insurance \u0915\u0940 app
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/030f37ae-8e13-456c-af2e-e08a403c0036
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6816
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:23:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6816 | status: completed | ivr_option: Appointment Booking | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:23:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6817 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:24:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6817 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918952049
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3154b582-e034-44e0-8076-b7cfc5299e53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3154b582-e034-44e0-8076-b7cfc5299e53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:24:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6818 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3154b582-e034-44e0-8076-b7cfc5299e53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:24:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6818 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/aaa2ecfb-1d06-4938-ac33-9bd3ca2e257c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6817
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:24:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6817 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3154b582-e034-44e0-8076-b7cfc5299e53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6818
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:25:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6818 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f6c21888-0499-4f5f-a3a3-59b61c140881","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":105.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918952049345 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e3cd6f5b-911c-4d81-854b-b2483271a2c6","run_id":"e3cd6f5b-911c-4d81-854b-b2483271a2c6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 15:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918952049345 HTTP:200 response:{"status":"queued","message":"done","execution_id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","run_id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6819 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3cd6f5b-911c-4d81-854b-b2483271a2c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3cd6f5b-911c-4d81-854b-b2483271a2c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e3cd6f5b-911c-4d81-854b-b2483271a2c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6820 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3cd6f5b-911c-4d81-854b-b2483271a2c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3cd6f5b-911c-4d81-854b-b2483271a2c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6820
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6820 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6819 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e3cd6f5b-911c-4d81-854b-b2483271a2c6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e3cd6f5b-911c-4d81-854b-b2483271a2c6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6820
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6820 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6819
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:30:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6819 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:35:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:35:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3154b582-e034-44e0-8076-b7cfc5299e53","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"739caf0b-0e8e-4cf1-9549-7c2b21ee757f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/739caf0b-0e8e-4cf1-9549-7c2b21ee757f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 739caf0b-0e8e-4cf1-9549-7c2b21ee757f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:52:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6821 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"739caf0b-0e8e-4cf1-9549-7c2b21ee757f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/739caf0b-0e8e-4cf1-9549-7c2b21ee757f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6821
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:52:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6821 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3602b42a-610d-45c1-9100-dc1ce2adff5e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3602b42a-610d-45c1-9100-dc1ce2adff5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3602b42a-610d-45c1-9100-dc1ce2adff5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:52:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6822 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3602b42a-610d-45c1-9100-dc1ce2adff5e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3602b42a-610d-45c1-9100-dc1ce2adff5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85bb7faa-b5b8-4d9f-be21-c32dfc93e91e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352923065","ivr_completed_at":"2026-07-16T10:23:11.511717"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6822 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3602b42a-610d-45c1-9100-dc1ce2adff5e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3602b42a-610d-45c1-9100-dc1ce2adff5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85bb7faa-b5b8-4d9f-be21-c32dfc93e91e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352923065","ivr_completed_at":"2026-07-16T10:23:11.511717"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6822 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"739caf0b-0e8e-4cf1-9549-7c2b21ee757f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/739caf0b-0e8e-4cf1-9549-7c2b21ee757f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6821
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:53:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6821 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3602b42a-610d-45c1-9100-dc1ce2adff5e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.83,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3602b42a-610d-45c1-9100-dc1ce2adff5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85bb7faa-b5b8-4d9f-be21-c32dfc93e91e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352923065","ivr_completed_at":"2026-07-16T10:23:11.511717"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:53:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6822 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3602b42a-610d-45c1-9100-dc1ce2adff5e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":48,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3602b42a-610d-45c1-9100-dc1ce2adff5e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"85bb7faa-b5b8-4d9f-be21-c32dfc93e91e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352923065","ivr_completed_at":"2026-07-16T10:23:11.511717"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 15:54:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6822 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a7a4736-8e9a-45dc-91e8-e2eb19a4823d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1a7a4736-8e9a-45dc-91e8-e2eb19a4823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1a7a4736-8e9a-45dc-91e8-e2eb19a4823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6823 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a7a4736-8e9a-45dc-91e8-e2eb19a4823d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1a7a4736-8e9a-45dc-91e8-e2eb19a4823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6823
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:55:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6823 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"580f5564-968e-44b9-9039-2a016f19b77c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/580f5564-968e-44b9-9039-2a016f19b77c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 580f5564-968e-44b9-9039-2a016f19b77c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:55:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6824 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"35fd3e8f-b3ad-41ea-90f5-4cf48f03c4b5","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"580f5564-968e-44b9-9039-2a016f19b77c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"580f5564-968e-44b9-9039-2a016f19b77c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/580f5564-968e-44b9-9039-2a016f19b77c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:55:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6824 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1a7a4736-8e9a-45dc-91e8-e2eb19a4823d","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1a7a4736-8e9a-45dc-91e8-e2eb19a4823d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6823
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:55:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6823 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91710d1e-e9b7-429a-a807-d468a8b7cef8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351537
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91710d1e-e9b7-429a-a807-d468a8b7cef8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 91710d1e-e9b7-429a-a807-d468a8b7cef8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:55:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6825 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"580f5564-968e-44b9-9039-2a016f19b77c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":63}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/580f5564-968e-44b9-9039-2a016f19b77c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6824
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:56:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6824 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91710d1e-e9b7-429a-a807-d468a8b7cef8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91710d1e-e9b7-429a-a807-d468a8b7cef8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:56:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6825 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"91710d1e-e9b7-429a-a807-d468a8b7cef8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/91710d1e-e9b7-429a-a807-d468a8b7cef8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6825
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:56:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6825 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919351537
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd81969b-c9dc-4a33-bef8-97357478e42e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dd81969b-c9dc-4a33-bef8-97357478e42e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:57:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6826 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd81969b-c9dc-4a33-bef8-97357478e42e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6826
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6826 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd81969b-c9dc-4a33-bef8-97357478e42e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6826
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 15:58:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6826 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:07 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919352923065 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e","run_id":"6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:00:08 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919352923065 HTTP:200 response:{"status":"queued","message":"done","execution_id":"948dacc9-6318-46e0-8478-0247db8e3df7","run_id":"948dacc9-6318-46e0-8478-0247db8e3df7"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:00:08 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919352923065 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a0e098c1-be30-4ea7-9954-78361aca5a9c","run_id":"a0e098c1-be30-4ea7-9954-78361aca5a9c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:00:08 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919351537759 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b088d874-95d9-4fd2-91b5-dbb57c8997da","run_id":"b088d874-95d9-4fd2-91b5-dbb57c8997da"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:00:09 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919351537759 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a","run_id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/948dacc9-6318-46e0-8478-0247db8e3df7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 948dacc9-6318-46e0-8478-0247db8e3df7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6827 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:18 [13.203.39.153][-][-][error][bolna] [Bolna Webhook] Save exception: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e' for key 'execution_id'
The SQL being executed was: INSERT INTO `bolna_calls` (`execution_id`, `agent_id`, `call_type`, `from_number`, `to_number`, `source`, `duration_seconds`, `hangup_by`, `hangup_reason`, `patient_phone`, `called_at`, `status`, `recording_url`, `ivr_option`, `created_at`, `updated_at`) VALUES ('6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e', 'a01010c8-f896-4175-9ba0-41db0a7d87de', 'outbound', '+918035735856', '+919352923065', 'Unknown', 0, NULL, NULL, '9352923065', '2026-07-16 16:00:07', 'ringing', 'https://api.bolna.ai/recordings/call/6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e', 'No input', 1784197815, 1784197815)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:794
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6828 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0e098c1-be30-4ea7-9954-78361aca5a9c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0e098c1-be30-4ea7-9954-78361aca5a9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a0e098c1-be30-4ea7-9954-78361aca5a9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][error][bolna] [Bolna Webhook] Save exception: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'a0e098c1-be30-4ea7-9954-78361aca5a9c' for key 'execution_id'
The SQL being executed was: INSERT INTO `bolna_calls` (`execution_id`, `agent_id`, `call_type`, `from_number`, `to_number`, `source`, `duration_seconds`, `hangup_by`, `hangup_reason`, `patient_phone`, `called_at`, `status`, `recording_url`, `ivr_option`, `created_at`, `updated_at`) VALUES ('a0e098c1-be30-4ea7-9954-78361aca5a9c', 'a01010c8-f896-4175-9ba0-41db0a7d87de', 'outbound', '+918035735856', '+919352923065', 'Unknown', 0, NULL, NULL, '9352923065', '2026-07-16 16:00:08', 'ringing', 'https://api.bolna.ai/recordings/call/a0e098c1-be30-4ea7-9954-78361aca5a9c', 'No input', 1784197815, 1784197815)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:794
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][error][bolna] [Bolna Webhook] Save exception: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '4b6addce-8567-4d27-b1ce-d6b49d503a0a' for key 'execution_id'
The SQL being executed was: INSERT INTO `bolna_calls` (`execution_id`, `agent_id`, `call_type`, `from_number`, `to_number`, `source`, `duration_seconds`, `hangup_by`, `hangup_reason`, `patient_phone`, `called_at`, `status`, `recording_url`, `ivr_option`, `created_at`, `updated_at`) VALUES ('4b6addce-8567-4d27-b1ce-d6b49d503a0a', 'a01010c8-f896-4175-9ba0-41db0a7d87de', 'outbound', '+918035735856', '+919351537759', 'Unknown', 0, NULL, NULL, '9351537759', '2026-07-16 16:00:09', 'ringing', 'https://api.bolna.ai/recordings/call/4b6addce-8567-4d27-b1ce-d6b49d503a0a', 'No input', 1784197815, 1784197815)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:794
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b088d874-95d9-4fd2-91b5-dbb57c8997da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b088d874-95d9-4fd2-91b5-dbb57c8997da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b088d874-95d9-4fd2-91b5-dbb57c8997da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][error][bolna] [Bolna Webhook] Save exception: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'b088d874-95d9-4fd2-91b5-dbb57c8997da' for key 'execution_id'
The SQL being executed was: INSERT INTO `bolna_calls` (`execution_id`, `agent_id`, `call_type`, `from_number`, `to_number`, `source`, `duration_seconds`, `hangup_by`, `hangup_reason`, `patient_phone`, `called_at`, `status`, `recording_url`, `ivr_option`, `created_at`, `updated_at`) VALUES ('b088d874-95d9-4fd2-91b5-dbb57c8997da', 'a01010c8-f896-4175-9ba0-41db0a7d87de', 'outbound', '+918035735856', '+919351537759', 'Unknown', 0, NULL, NULL, '9351537759', '2026-07-16 16:00:08', 'ringing', 'https://api.bolna.ai/recordings/call/b088d874-95d9-4fd2-91b5-dbb57c8997da', 'No input', 1784197816, 1784197816)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:794
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0e098c1-be30-4ea7-9954-78361aca5a9c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0e098c1-be30-4ea7-9954-78361aca5a9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a0e098c1-be30-4ea7-9954-78361aca5a9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6831 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6829 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b088d874-95d9-4fd2-91b5-dbb57c8997da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b088d874-95d9-4fd2-91b5-dbb57c8997da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b088d874-95d9-4fd2-91b5-dbb57c8997da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6832 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/948dacc9-6318-46e0-8478-0247db8e3df7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6827
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6827 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/948dacc9-6318-46e0-8478-0247db8e3df7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6827
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6827 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:00:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:00:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:00:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0e098c1-be30-4ea7-9954-78361aca5a9c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0e098c1-be30-4ea7-9954-78361aca5a9c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6831
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6831 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6d5f7ba1-bf2b-46b4-b265-3d16a3c42c0e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6828
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6828 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b088d874-95d9-4fd2-91b5-dbb57c8997da","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b088d874-95d9-4fd2-91b5-dbb57c8997da
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6832
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6832 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6829 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":0,"total_cost":0.19,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 16:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6829 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4b6addce-8567-4d27-b1ce-d6b49d503a0a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":11,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4b6addce-8567-4d27-b1ce-d6b49d503a0a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919351537759' normalized='9351537759' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919351537759"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 16:01:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6829 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.25,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/948dacc9-6318-46e0-8478-0247db8e3df7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6827
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 16:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6827 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/948dacc9-6318-46e0-8478-0247db8e3df7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6827
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919352923065' normalized='9352923065' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919352923065"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 16:01:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6827 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"dd81969b-c9dc-4a33-bef8-97357478e42e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b736f33-85b0-40e4-a975-69b7fdf1ff94","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917073314
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b736f33-85b0-40e4-a975-69b7fdf1ff94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2b736f33-85b0-40e4-a975-69b7fdf1ff94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:22:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6836 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b736f33-85b0-40e4-a975-69b7fdf1ff94","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b736f33-85b0-40e4-a975-69b7fdf1ff94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:23:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6836 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2b736f33-85b0-40e4-a975-69b7fdf1ff94","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2b736f33-85b0-40e4-a975-69b7fdf1ff94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6836
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:24:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6836 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414297
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/623be3a8-adf1-4b03-be75-2110210d79af
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 623be3a8-adf1-4b03-be75-2110210d79af
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6837 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"948dacc9-6318-46e0-8478-0247db8e3df7","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/623be3a8-adf1-4b03-be75-2110210d79af
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6837
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:25:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6837 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/623be3a8-adf1-4b03-be75-2110210d79af
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6837
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:25:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6837 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917073314160 HTTP:200 response:{"status":"queued","message":"done","execution_id":"9b25b713-c084-4aec-8a08-34c03ff54a7e","run_id":"9b25b713-c084-4aec-8a08-34c03ff54a7e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:30:06 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919414297664 HTTP:200 response:{"status":"queued","message":"done","execution_id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","run_id":"11c40399-b2f4-4f5e-bf97-16ee70740c94"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9b25b713-c084-4aec-8a08-34c03ff54a7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9b25b713-c084-4aec-8a08-34c03ff54a7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9b25b713-c084-4aec-8a08-34c03ff54a7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073314160' normalized='7073314160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073314160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6838 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11c40399-b2f4-4f5e-bf97-16ee70740c94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 11c40399-b2f4-4f5e-bf97-16ee70740c94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414297664' normalized='9414297664' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414297664"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6839 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9b25b713-c084-4aec-8a08-34c03ff54a7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9b25b713-c084-4aec-8a08-34c03ff54a7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073314160' normalized='7073314160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073314160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6838 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11c40399-b2f4-4f5e-bf97-16ee70740c94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414297664' normalized='9414297664' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414297664"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:30:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6839 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9b25b713-c084-4aec-8a08-34c03ff54a7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9b25b713-c084-4aec-8a08-34c03ff54a7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073314160' normalized='7073314160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073314160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6838 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9b25b713-c084-4aec-8a08-34c03ff54a7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.29,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9b25b713-c084-4aec-8a08-34c03ff54a7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073314160' normalized='7073314160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073314160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 16:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6838 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9b25b713-c084-4aec-8a08-34c03ff54a7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":20,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9b25b713-c084-4aec-8a08-34c03ff54a7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6838
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073314160' normalized='7073314160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073314160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 16:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6838 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/11c40399-b2f4-4f5e-bf97-16ee70740c94
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6839
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414297664' normalized='9414297664' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414297664"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6839 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:35:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:45:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:45:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"11c40399-b2f4-4f5e-bf97-16ee70740c94","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:45:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"623be3a8-adf1-4b03-be75-2110210d79af","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919530079
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/94f26874-ea15-4d7e-b935-ab7844e7b4b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 94f26874-ea15-4d7e-b935-ab7844e7b4b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:49:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6840 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919530079893 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d999f024-cd93-4529-8788-e2515300cc7e","run_id":"d999f024-cd93-4529-8788-e2515300cc7e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d999f024-cd93-4529-8788-e2515300cc7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d999f024-cd93-4529-8788-e2515300cc7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919530079893' normalized='9530079893' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919530079893"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6841 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d999f024-cd93-4529-8788-e2515300cc7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6841
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919530079893' normalized='9530079893' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919530079893"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6841 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/94f26874-ea15-4d7e-b935-ab7844e7b4b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4fe7d276-e9f1-431f-b032-e34baa09b3d4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919530079893","ivr_completed_at":"2026-07-16T11:20:11.637209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6840 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/94f26874-ea15-4d7e-b935-ab7844e7b4b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4fe7d276-e9f1-431f-b032-e34baa09b3d4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919530079893","ivr_completed_at":"2026-07-16T11:20:11.637209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 16:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6840 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d999f024-cd93-4529-8788-e2515300cc7e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6841
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919530079893' normalized='9530079893' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919530079893"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 16:51:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6841 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello \u092c\u093e\u0924 \u0915\u0930\u0928\u0940 \u0939\u0948 hell
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/94f26874-ea15-4d7e-b935-ab7844e7b4b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4fe7d276-e9f1-431f-b032-e34baa09b3d4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919530079893","ivr_completed_at":"2026-07-16T11:20:11.637209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 16:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6840 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":110,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello \u092c\u093e\u0924 \u0915\u0930\u0928\u0940 \u0939\u0948 hello
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/94f26874-ea15-4d7e-b935-ab7844e7b4b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"4fe7d276-e9f1-431f-b032-e34baa09b3d4","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919530079893","ivr_completed_at":"2026-07-16T11:20:11.637209"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-16 16:51:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6840 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 16:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:55:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 16:55:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"d999f024-cd93-4529-8788-e2515300cc7e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f845c136-56d6-4bcd-b7a9-cd27647331bf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919760339
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f845c136-56d6-4bcd-b7a9-cd27647331bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f845c136-56d6-4bcd-b7a9-cd27647331bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:38:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6842 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f845c136-56d6-4bcd-b7a9-cd27647331bf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f845c136-56d6-4bcd-b7a9-cd27647331bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:38:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6842 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919760339284 HTTP:200 response:{"status":"queued","message":"done","execution_id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","run_id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/acae83a3-3683-44b3-89a6-8c37d74c5e5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: acae83a3-3683-44b3-89a6-8c37d74c5e5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6843 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/acae83a3-3683-44b3-89a6-8c37d74c5e5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:40:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6843 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/acae83a3-3683-44b3-89a6-8c37d74c5e5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6843 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.92,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/acae83a3-3683-44b3-89a6-8c37d74c5e5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 17:41:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6843 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":54,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/acae83a3-3683-44b3-89a6-8c37d74c5e5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6843
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919760339284' normalized='9760339284' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:42:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919760339284"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6843 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f845c136-56d6-4bcd-b7a9-cd27647331bf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f845c136-56d6-4bcd-b7a9-cd27647331bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6842
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:42:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6842 | status: completed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54b3497f-6491-431c-9917-fcb7f772d646","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955348
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/54b3497f-6491-431c-9917-fcb7f772d646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 54b3497f-6491-431c-9917-fcb7f772d646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6844 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54b3497f-6491-431c-9917-fcb7f772d646","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/54b3497f-6491-431c-9917-fcb7f772d646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"fc41b066-f353-4abf-a78e-b2b476f4ccf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:28:41.109367"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:58:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6844 | status: in-progress | ivr_option: Appointment & General | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54b3497f-6491-431c-9917-fcb7f772d646","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/54b3497f-6491-431c-9917-fcb7f772d646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"fc41b066-f353-4abf-a78e-b2b476f4ccf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:28:41.109367"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:58:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6844 | status: in-progress | ivr_option: Appointment & General | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54b3497f-6491-431c-9917-fcb7f772d646","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.39,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/54b3497f-6491-431c-9917-fcb7f772d646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"fc41b066-f353-4abf-a78e-b2b476f4ccf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:28:41.109367"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:58:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6844 | status: call-disconnected | ivr_option: Appointment & General | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7147f50-9a62-4490-b997-85815581f615","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955348
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7147f50-9a62-4490-b997-85815581f615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d7147f50-9a62-4490-b997-85815581f615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 17:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6845 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"54b3497f-6491-431c-9917-fcb7f772d646","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":31,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/54b3497f-6491-431c-9917-fcb7f772d646
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6844
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"fc41b066-f353-4abf-a78e-b2b476f4ccf9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:28:41.109367"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:59:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6844 | status: completed | ivr_option: Appointment & General | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7147f50-9a62-4490-b997-85815581f615","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7147f50-9a62-4490-b997-85815581f615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"430c30f1-da40-4b35-aebc-15bea8b6e719","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:29:26.615321"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6845 | status: in-progress | ivr_option: Appointment & General | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7147f50-9a62-4490-b997-85815581f615","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7147f50-9a62-4490-b997-85815581f615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"430c30f1-da40-4b35-aebc-15bea8b6e719","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:29:26.615321"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:59:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6845 | status: in-progress | ivr_option: Appointment & General | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7147f50-9a62-4490-b997-85815581f615","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.4,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7147f50-9a62-4490-b997-85815581f615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"430c30f1-da40-4b35-aebc-15bea8b6e719","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:29:26.615321"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:59:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6845 | status: call-disconnected | ivr_option: Appointment & General | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7147f50-9a62-4490-b997-85815581f615","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":32,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7147f50-9a62-4490-b997-85815581f615
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6845
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"430c30f1-da40-4b35-aebc-15bea8b6e719","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955348487","ivr_completed_at":"2026-07-16T12:29:26.615321"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 17:59:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 17:59:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6845 | status: completed | ivr_option: Appointment & General | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:10:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 18:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:30:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:40:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"94f26874-ea15-4d7e-b935-ab7844e7b4b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":110.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929672
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d71fe353-d2e9-4ba5-8c4e-9e876d1a002e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d71fe353-d2e9-4ba5-8c4e-9e876d1a002e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 19:40:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6846 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d71fe353-d2e9-4ba5-8c4e-9e876d1a002e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 19:41:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6846 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":49}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d71fe353-d2e9-4ba5-8c4e-9e876d1a002e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6846
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 19:41:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6846 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 19:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"acae83a3-3683-44b3-89a6-8c37d74c5e5d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":54.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:50:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919929672371 HTTP:200 response:{"status":"queued","message":"done","execution_id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","run_id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929672371' normalized='9929672371' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929672371"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 19:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6847 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6847
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929672371' normalized='9929672371' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929672371"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 19:50:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6847 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 19:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:50:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6847
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919929672371' normalized='9929672371' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919929672371"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 19:50:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6847 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 20:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 20:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:35:57 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:35:58 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:36:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:36:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:36:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"16f4b1dc-1f9a-4efc-83dc-7e1ba1cd89ad","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c55f3683-8c59-49c6-98b3-1ee2a0fb3a21","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917240081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c55f3683-8c59-49c6-98b3-1ee2a0fb3a21
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c55f3683-8c59-49c6-98b3-1ee2a0fb3a21
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 21:56:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6848 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c55f3683-8c59-49c6-98b3-1ee2a0fb3a21","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c55f3683-8c59-49c6-98b3-1ee2a0fb3a21
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 21:56:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6848 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c55f3683-8c59-49c6-98b3-1ee2a0fb3a21","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c55f3683-8c59-49c6-98b3-1ee2a0fb3a21
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6848
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 21:56:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6848 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:00:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917240081547 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","run_id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 22:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6eb4ea89-5308-4b0a-9c23-d65651a6d46a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917240081547' normalized='7240081547' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917240081547"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:00:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6849 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6eb4ea89-5308-4b0a-9c23-d65651a6d46a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917240081547' normalized='7240081547' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917240081547"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6849 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6eb4ea89-5308-4b0a-9c23-d65651a6d46a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917240081547' normalized='7240081547' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917240081547"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6849 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.98,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6eb4ea89-5308-4b0a-9c23-d65651a6d46a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917240081547' normalized='7240081547' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917240081547"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 22:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6849 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":44,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6eb4ea89-5308-4b0a-9c23-d65651a6d46a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6849
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917240081547' normalized='7240081547' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917240081547"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 22:01:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6849 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:35:33 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:35:34 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:35:39 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:35:40 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:35:41 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6eb4ea89-5308-4b0a-9c23-d65651a6d46a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7355924-f5fa-4bb5-92e9-ad129dfce139","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239417
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a7355924-f5fa-4bb5-92e9-ad129dfce139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a7355924-f5fa-4bb5-92e9-ad129dfce139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:43:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6850 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7355924-f5fa-4bb5-92e9-ad129dfce139","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a7355924-f5fa-4bb5-92e9-ad129dfce139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6850
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:43:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6850 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a7355924-f5fa-4bb5-92e9-ad129dfce139","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a7355924-f5fa-4bb5-92e9-ad129dfce139
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6850
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:44:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6850 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918239417354 HTTP:200 response:{"status":"queued","message":"done","execution_id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","run_id":"56f6073e-851f-46e0-afcb-86ca4fe0e319"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/56f6073e-851f-46e0-afcb-86ca4fe0e319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 56f6073e-851f-46e0-afcb-86ca4fe0e319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6851 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/56f6073e-851f-46e0-afcb-86ca4fe0e319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6851 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/56f6073e-851f-46e0-afcb-86ca4fe0e319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 22:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6851 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.93,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/56f6073e-851f-46e0-afcb-86ca4fe0e319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 22:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6851 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":62,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 22:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/56f6073e-851f-46e0-afcb-86ca4fe0e319
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 22:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 22:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6851
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 22:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 22:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6851 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e07c65f-c05e-44b8-bd68-44ef64af9661","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e07c65f-c05e-44b8-bd68-44ef64af9661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9e07c65f-c05e-44b8-bd68-44ef64af9661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:13:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6852 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e07c65f-c05e-44b8-bd68-44ef64af9661","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e07c65f-c05e-44b8-bd68-44ef64af9661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"04f07bdc-1884-4d4f-96f9-26e3ab58d2fe","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919166840910","ivr_completed_at":"2026-07-16T17:43:19.206527"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6852 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e07c65f-c05e-44b8-bd68-44ef64af9661","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e07c65f-c05e-44b8-bd68-44ef64af9661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:13:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6852 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:13:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e07c65f-c05e-44b8-bd68-44ef64af9661","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.71,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  phonography \u0939\u094b\u0924\u0940 \u0939\u0948 \u0915\u094d\u092f\u093e \u0905\u092d\u0940\nassistant: \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:13:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e07c65f-c05e-44b8-bd68-44ef64af9661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:13:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:13:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:13:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:13:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6852 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9e07c65f-c05e-44b8-bd68-44ef64af9661","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  phonography \u0939\u094b\u0924\u0940 \u0939\u0948 \u0915\u094d\u092f\u093e \u0905\u092d\u0940\nassistant: \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9e07c65f-c05e-44b8-bd68-44ef64af9661
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6852
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:13:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6852 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb5c30-a29d-410f-bdbd-a9850238b425","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb5c30-a29d-410f-bdbd-a9850238b425
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4acb5c30-a29d-410f-bdbd-a9850238b425
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:13:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6853 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb5c30-a29d-410f-bdbd-a9850238b425","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb5c30-a29d-410f-bdbd-a9850238b425
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"633ae6a4-c0b0-4a37-a2c6-6b4d97de1d39","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919166840910","ivr_completed_at":"2026-07-16T17:44:12.341653"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:14:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6853 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb5c30-a29d-410f-bdbd-a9850238b425","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb5c30-a29d-410f-bdbd-a9850238b425
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:14:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6853 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb5c30-a29d-410f-bdbd-a9850238b425","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.16,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  doctor consult \u0915\u0930\u0928\u093e \u0939\u0948 \u0905\u092d\u0940\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb5c30-a29d-410f-bdbd-a9850238b425
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:14:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6853 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e26e3fdd-9888-4951-aa84-1a4f0ddcbb92","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166840
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e26e3fdd-9888-4951-aa84-1a4f0ddcbb92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e26e3fdd-9888-4951-aa84-1a4f0ddcbb92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:14:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6854 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4acb5c30-a29d-410f-bdbd-a9850238b425","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  doctor consult \u0915\u0930\u0928\u093e \u0939\u0948 \u0905\u092d\u0940\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4acb5c30-a29d-410f-bdbd-a9850238b425
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6853
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:14:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6853 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e26e3fdd-9888-4951-aa84-1a4f0ddcbb92","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e26e3fdd-9888-4951-aa84-1a4f0ddcbb92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"79fc46ec-9834-45d0-9385-d52f998707e5","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919166840910","ivr_completed_at":"2026-07-16T17:45:04.857558"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6854 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e26e3fdd-9888-4951-aa84-1a4f0ddcbb92","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e26e3fdd-9888-4951-aa84-1a4f0ddcbb92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6854 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:16:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e26e3fdd-9888-4951-aa84-1a4f0ddcbb92","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.14,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0915\u0930\u0928\u093e \u0939\u0948\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u0915\u0943\u092a\u092f\u093e \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:16:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e26e3fdd-9888-4951-aa84-1a4f0ddcbb92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:16:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:16:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:16:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:16:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6854 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e26e3fdd-9888-4951-aa84-1a4f0ddcbb92","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":76,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0915\u0930\u0928\u093e \u0939\u0948\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u0915\u0943\u092a\u092f\u093e \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e26e3fdd-9888-4951-aa84-1a4f0ddcbb92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6854
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:16:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6854 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d71fe353-d2e9-4ba5-8c4e-9e876d1a002e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919784358
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3604f0a-09e3-4b12-a024-fa97688dd2ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f3604f0a-09e3-4b12-a024-fa97688dd2ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:26:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6855 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3604f0a-09e3-4b12-a024-fa97688dd2ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"45fb074e-b4cf-40bb-b602-b900829e6a6b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784358235","ivr_completed_at":"2026-07-16T17:56:32.806501"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6855 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3604f0a-09e3-4b12-a024-fa97688dd2ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"45fb074e-b4cf-40bb-b602-b900829e6a6b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784358235","ivr_completed_at":"2026-07-16T17:56:32.806501"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:26:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6855 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3604f0a-09e3-4b12-a024-fa97688dd2ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"45fb074e-b4cf-40bb-b602-b900829e6a6b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784358235","ivr_completed_at":"2026-07-16T17:56:32.806501"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:26:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6855 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":32,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3604f0a-09e3-4b12-a024-fa97688dd2ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6855
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"45fb074e-b4cf-40bb-b602-b900829e6a6b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784358235","ivr_completed_at":"2026-07-16T17:56:32.806501"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-16 23:26:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6855 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"56f6073e-851f-46e0-afcb-86ca4fe0e319","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":62.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919784358235 HTTP:200 response:{"status":"queued","message":"done","execution_id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","run_id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea96d69f-678e-40e7-9fd7-ed14e1839f2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ea96d69f-678e-40e7-9fd7-ed14e1839f2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:40:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6856 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea96d69f-678e-40e7-9fd7-ed14e1839f2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6856
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6856 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea96d69f-678e-40e7-9fd7-ed14e1839f2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6856
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-16 23:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6856 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.28,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea96d69f-678e-40e7-9fd7-ed14e1839f2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6856
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 23:40:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6856 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":19,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ea96d69f-678e-40e7-9fd7-ed14e1839f2a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6856
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-16 23:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6856 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-16 23:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":19.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"ea96d69f-678e-40e7-9fd7-ed14e1839f2a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":19.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-16 23:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918239417354 HTTP:200 response:{"status":"queued","message":"done","execution_id":"4d7df9fb-9026-472d-92c5-75f9a3361002","run_id":"4d7df9fb-9026-472d-92c5-75f9a3361002"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 00:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919784358235 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","run_id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d7df9fb-9026-472d-92c5-75f9a3361002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4d7df9fb-9026-472d-92c5-75f9a3361002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 00:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6857 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6858 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d7df9fb-9026-472d-92c5-75f9a3361002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6857 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 00:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6858 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d7df9fb-9026-472d-92c5-75f9a3361002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 00:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6857 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 00:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6858 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 00:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6858 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":10,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b2cd8f63-d5f0-4f6d-9d44-0613bbfdb525
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784358235' normalized='9784358235' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784358235"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 00:00:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6858 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d7df9fb-9026-472d-92c5-75f9a3361002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918239417354"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 00:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6857 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":86,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 00:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d7df9fb-9026-472d-92c5-75f9a3361002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 00:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 00:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6857
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 00:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918239417354' normalized='8239417354' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 00:02:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6857 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 00:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:30:42 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:30:43 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:30:48 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:30:49 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:30:50 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:40:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:40:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:50:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 00:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 01:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:05:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:15:34 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:15:35 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:15:39 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:15:40 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:15:41 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f40013b9-2219-4b4b-bb4c-301a1303aafc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f40013b9-2219-4b4b-bb4c-301a1303aafc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f40013b9-2219-4b4b-bb4c-301a1303aafc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 03:25:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6859 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"cd862141-adcb-476a-a1d8-504b31a9e197","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्ते\nassistant:  नमस्क
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f40013b9-2219-4b4b-bb4c-301a1303aafc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f40013b9-2219-4b4b-bb4c-301a1303aafc","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f40013b9-2219-4b4b-bb4c-301a1303aafc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"979f74cb-7505-4dd8-8872-7c8a3e24702d","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919829007753","ivr_completed_at":"2026-07-16T21:55:20.139023"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6859 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f40013b9-2219-4b4b-bb4c-301a1303aafc","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f40013b9-2219-4b4b-bb4c-301a1303aafc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:25:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6859 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9c716d01-4652-48c8-a6be-3de7e297ee90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9c716d01-4652-48c8-a6be-3de7e297ee90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 03:25:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6860 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9c716d01-4652-48c8-a6be-3de7e297ee90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 03:25:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6860 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:25:56 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:152
2026-07-17 03:25:56 [13.203.39.153][-][-][info][bolna] [Bolna] Response (HTTP 200): {"status":"queued","message":"done","execution_id":"9c716d01-4652-48c8-a6be-3de7e297ee90","run_id":"9c716d01-4652-48c8-a6be-3de7e297ee90"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:89
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-17 03:25:56 [13.203.39.153][-][-][info][bolna] [Bolna] Call initiated for EMG-00027 to Emergency Coordinator (9216060243)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9c716d01-4652-48c8-a6be-3de7e297ee90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 03:26:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6860 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f40013b9-2219-4b4b-bb4c-301a1303aafc","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.56,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f40013b9-2219-4b4b-bb4c-301a1303aafc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:26:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6859 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f40013b9-2219-4b4b-bb4c-301a1303aafc","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":81,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e \u0939\u0941\u0906 \u0939\u0948?
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f40013b9-2219-4b4b-bb4c-301a1303aafc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6859 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.61,"transcript":"assistant: Hello\nuser:  hello\nassistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964 \n \u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964 \n \u0915\u0943\u092a\u092f\u093e emergency portal \u0924\u0941\u0930\u0902\u0924 check \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9c716d01-4652-48c8-a6be-3de7e297ee90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from agent_id: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:678
2026-07-17 03:26:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6860 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":20,"total_cost":3,"transcript":"assistant: Hello\nuser:  hello\nassistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964 \n \u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964 \n \u0915\u0943\u092a\u092f\u093e emergency portal \u0924\u0941\u0930\u0902\u0924 check \u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 03:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9c716d01-4652-48c8-a6be-3de7e297ee90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 03:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 03:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 03:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 03:26:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6860 | status: completed | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 03:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:35:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:40:47 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:40:48 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:40:53 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:40:54 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:40:55 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 04:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 05:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 06:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"4d7df9fb-9026-472d-92c5-75f9a3361002","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":86.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f3604f0a-09e3-4b12-a024-fa97688dd2ba","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":32.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bcedc0ca-7080-4755-b52a-2300d3c32a3b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414322
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bcedc0ca-7080-4755-b52a-2300d3c32a3b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bcedc0ca-7080-4755-b52a-2300d3c32a3b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:30:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6861 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919414322655 HTTP:200 response:{"status":"queued","message":"done","execution_id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9","run_id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b26d1329-6eaa-4234-a050-fb81eb7b85a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b26d1329-6eaa-4234-a050-fb81eb7b85a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414322655' normalized='9414322655' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414322655"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6862 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b26d1329-6eaa-4234-a050-fb81eb7b85a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6862
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414322655' normalized='9414322655' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414322655"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6862 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bcedc0ca-7080-4755-b52a-2300d3c32a3b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b26d1329-6eaa-4234-a050-fb81eb7b85a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6862
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919414322655' normalized='9414322655' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919414322655"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:30:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6862 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bcedc0ca-7080-4755-b52a-2300d3c32a3b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bcedc0ca-7080-4755-b52a-2300d3c32a3b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6861
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:30:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6861 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"448d1f36-2e84-452e-acec-0e406de3314e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955392
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/448d1f36-2e84-452e-acec-0e406de3314e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 448d1f36-2e84-452e-acec-0e406de3314e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6863 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bcedc0ca-7080-4755-b52a-2300d3c32a3b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bcedc0ca-7080-4755-b52a-2300d3c32a3b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6861
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6861 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"448d1f36-2e84-452e-acec-0e406de3314e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/448d1f36-2e84-452e-acec-0e406de3314e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:31:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6863 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918955392
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8354d3fe-5076-43ee-96b8-ead9a0380af2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8354d3fe-5076-43ee-96b8-ead9a0380af2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6864 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8354d3fe-5076-43ee-96b8-ead9a0380af2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d2025044-1fed-4393-b08c-4b3cefcdce05","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955392538","ivr_completed_at":"2026-07-17T02:01:33.133488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6864 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8354d3fe-5076-43ee-96b8-ead9a0380af2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d2025044-1fed-4393-b08c-4b3cefcdce05","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955392538","ivr_completed_at":"2026-07-17T02:01:33.133488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:31:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6864 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"448d1f36-2e84-452e-acec-0e406de3314e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/448d1f36-2e84-452e-acec-0e406de3314e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:31:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6863 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":19.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8354d3fe-5076-43ee-96b8-ead9a0380af2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d2025044-1fed-4393-b08c-4b3cefcdce05","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918955392538","ivr_completed_at":"2026-07-17T02:01:33.133488"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 07:33:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6864 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:33:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":119,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:33:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8354d3fe-5076-43ee-96b8-ead9a0380af2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:33:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:33:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6864
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:33:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:33:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6864 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"b26d1329-6eaa-4234-a050-fb81eb7b85a9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:40:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918955392538 HTTP:200 response:{"status":"queued","message":"done","execution_id":"44d60bad-68fe-4b09-bda7-d4034432ee29","run_id":"44d60bad-68fe-4b09-bda7-d4034432ee29"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44d60bad-68fe-4b09-bda7-d4034432ee29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 44d60bad-68fe-4b09-bda7-d4034432ee29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955392538' normalized='8955392538' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955392538"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6865 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44d60bad-68fe-4b09-bda7-d4034432ee29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6865
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955392538' normalized='8955392538' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955392538"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:40:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6865 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/44d60bad-68fe-4b09-bda7-d4034432ee29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6865
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918955392538' normalized='8955392538' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918955392538"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:40:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6865 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8354d3fe-5076-43ee-96b8-ead9a0380af2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24edc379-8767-4218-a8c1-46b61208093e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919990536
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24edc379-8767-4218-a8c1-46b61208093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 24edc379-8767-4218-a8c1-46b61208093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 07:54:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6866 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24edc379-8767-4218-a8c1-46b61208093e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24edc379-8767-4218-a8c1-46b61208093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6866
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cc447df1-4bb0-4817-8dec-d17e2d4dddde","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919990536990","ivr_completed_at":"2026-07-17T02:24:33.498560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6866 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24edc379-8767-4218-a8c1-46b61208093e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24edc379-8767-4218-a8c1-46b61208093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6866
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cc447df1-4bb0-4817-8dec-d17e2d4dddde","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919990536990","ivr_completed_at":"2026-07-17T02:24:33.498560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:54:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6866 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24edc379-8767-4218-a8c1-46b61208093e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24edc379-8767-4218-a8c1-46b61208093e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.32,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u091a\u094d\u091a\u0940\u0938 \u0924\u0940\u0938 ma'am\nassis
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24edc379-8767-4218-a8c1-46b61208093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6866
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cc447df1-4bb0-4817-8dec-d17e2d4dddde","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919990536990","ivr_completed_at":"2026-07-17T02:24:33.498560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:55:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6866 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24edc379-8767-4218-a8c1-46b61208093e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092a\u091a\u094d\u091a\u0940\u0938 \u0924\u0940\u0938 ma'am\nassista
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24edc379-8767-4218-a8c1-46b61208093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6866
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cc447df1-4bb0-4817-8dec-d17e2d4dddde","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919990536990","ivr_completed_at":"2026-07-17T02:24:33.498560"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 07:55:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6866 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7a88a06e-8e84-4767-912c-1f49d3b39d77","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7a88a06e-8e84-4767-912c-1f49d3b39d77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7a88a06e-8e84-4767-912c-1f49d3b39d77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:02:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6867 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7a88a06e-8e84-4767-912c-1f49d3b39d77","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7a88a06e-8e84-4767-912c-1f49d3b39d77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cf0fea31-9ed6-4cfc-8e76-7d6b3eefdbbe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T02:32:22.639264"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6867 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7a88a06e-8e84-4767-912c-1f49d3b39d77","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7a88a06e-8e84-4767-912c-1f49d3b39d77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cf0fea31-9ed6-4cfc-8e76-7d6b3eefdbbe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T02:32:22.639264"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6867 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:02:56 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 08:02:56 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 08:02:56 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 08:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Utkarsh Agrawal', date: 'आज', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 08:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 08:03:30 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 08:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Utkarsh Agrawal' → 1 found: Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 08:03:30 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 08:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Ashish Sharma', phone: '6378892138', doctor_id: 5, date: '2026-07-17', time: '11:15 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 08:03:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:15 AM' → '11:15 AM' → '11:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 08:03:48 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-8E166F — Ashish Sharma with Dr. Utkarsh Agrawal on 2026-07-17 at 11:15 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 08:03:48 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-8E166F</span> — Dr. Utkarsh Agrawal on 17 Jul 11:15 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7a88a06e-8e84-4767-912c-1f49d3b39d77","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":17.05,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0909\u0924\u094d\u0915\u0930\u094d\u0937 \u0936\u0930\u094d\u092e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7a88a06e-8e84-4767-912c-1f49d3b39d77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"cf0fea31-9ed6-4cfc-8e76-7d6b3eefdbbe","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T02:32:22.639264"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-8E166F
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 08:04:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6867 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7a88a06e-8e84-4767-912c-1f49d3b39d77","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":119,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0909\u0924\u094d\u0915\u0930\u094d\u0937 \u0936\u0930\u094d\u092e\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7a88a06e-8e84-4767-912c-1f49d3b39d77
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6867
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:04:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6867 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7a88a06e-8e84-4767-912c-1f49d3b39d77","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":119.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918854859
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/588a5141-2545-4ceb-af35-fd1f12c4f8f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 588a5141-2545-4ceb-af35-fd1f12c4f8f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:06:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6868 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/588a5141-2545-4ceb-af35-fd1f12c4f8f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b45cf77-6856-4aa8-9321-00be87405e79","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918854859803","ivr_completed_at":"2026-07-17T02:36:40.921317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6868 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/588a5141-2545-4ceb-af35-fd1f12c4f8f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b45cf77-6856-4aa8-9321-00be87405e79","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918854859803","ivr_completed_at":"2026-07-17T02:36:40.921317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:06:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6868 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.22,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"o
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/588a5141-2545-4ceb-af35-fd1f12c4f8f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b45cf77-6856-4aa8-9321-00be87405e79","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918854859803","ivr_completed_at":"2026-07-17T02:36:40.921317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:06:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6868 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":34,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"out
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/588a5141-2545-4ceb-af35-fd1f12c4f8f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7b45cf77-6856-4aa8-9321-00be87405e79","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918854859803","ivr_completed_at":"2026-07-17T02:36:40.921317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 08:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6868 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"588a5141-2545-4ceb-af35-fd1f12c4f8f9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917023455
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b584b0a0-4806-4692-8fb0-8b70ba7f9548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b584b0a0-4806-4692-8fb0-8b70ba7f9548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:24:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6869 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b584b0a0-4806-4692-8fb0-8b70ba7f9548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3be5c18-9e83-40da-a326-a07a4d15a292","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T02:54:58.332021"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:24:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6869 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b584b0a0-4806-4692-8fb0-8b70ba7f9548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3be5c18-9e83-40da-a326-a07a4d15a292","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T02:54:58.332021"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:24:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6869 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.45,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 \u092e\u0941\u091d\u0947 health insurance policy \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b584b0a0-4806-4692-8fb0-8b70ba7f9548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3be5c18-9e83-40da-a326-a07a4d15a292","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T02:54:58.332021"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:26:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6869 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":90,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 \u092e\u0941\u091d\u0947 health insurance policy \u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b584b0a0-4806-4692-8fb0-8b70ba7f9548
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6869
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a3be5c18-9e83-40da-a326-a07a4d15a292","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T02:54:58.332021"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 08:26:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6869 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"b584b0a0-4806-4692-8fb0-8b70ba7f9548","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":90.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98b9f141-9f1e-479a-ba0c-d2f4b0934a53","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694750
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98b9f141-9f1e-479a-ba0c-d2f4b0934a53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 98b9f141-9f1e-479a-ba0c-d2f4b0934a53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6870 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98b9f141-9f1e-479a-ba0c-d2f4b0934a53","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98b9f141-9f1e-479a-ba0c-d2f4b0934a53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"3c79d556-d51b-4200-b499-2ceb8df25b8f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694750339","ivr_completed_at":"2026-07-17T03:07:50.428279"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6870 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98b9f141-9f1e-479a-ba0c-d2f4b0934a53","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98b9f141-9f1e-479a-ba0c-d2f4b0934a53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"3c79d556-d51b-4200-b499-2ceb8df25b8f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694750339","ivr_completed_at":"2026-07-17T03:07:50.428279"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:37:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6870 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98b9f141-9f1e-479a-ba0c-d2f4b0934a53","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.92,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception number \u091a\u093e\u0939\u093f\u090f \u092e\u0941\u091d\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98b9f141-9f1e-479a-ba0c-d2f4b0934a53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"3c79d556-d51b-4200-b499-2ceb8df25b8f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694750339","ivr_completed_at":"2026-07-17T03:07:50.428279"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:39:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6870 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"98b9f141-9f1e-479a-ba0c-d2f4b0934a53","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":130,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception number \u091a\u093e\u0939\u093f\u090f \u092e\u0941\u091d\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/98b9f141-9f1e-479a-ba0c-d2f4b0934a53
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6870
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"3c79d556-d51b-4200-b499-2ceb8df25b8f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694750339","ivr_completed_at":"2026-07-17T03:07:50.428279"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:39:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 08:39:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6870 | status: completed | ivr_option: General Queries | source: Google | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e08ac105-fb50-4056-899a-4a10b7573cc5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e08ac105-fb50-4056-899a-4a10b7573cc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e08ac105-fb50-4056-899a-4a10b7573cc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-8E166F
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 08:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6871 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e08ac105-fb50-4056-899a-4a10b7573cc5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e08ac105-fb50-4056-899a-4a10b7573cc5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e08ac105-fb50-4056-899a-4a10b7573cc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a09fd3f4-de97-4f86-b357-1cbc9f436ad0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T03:10:17.813398"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6871 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e08ac105-fb50-4056-899a-4a10b7573cc5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e08ac105-fb50-4056-899a-4a10b7573cc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a09fd3f4-de97-4f86-b357-1cbc9f436ad0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T03:10:17.813398"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:40:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6871 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e08ac105-fb50-4056-899a-4a10b7573cc5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  i would like to speak  with  reception\nassistant: \u091c\u0940, \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e08ac105-fb50-4056-899a-4a10b7573cc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"a09fd3f4-de97-4f86-b357-1cbc9f436ad0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T03:10:17.813398"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 08:41:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6871 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916378892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a452c5cf-57fd-4546-af49-7cf0e95d7d2b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a452c5cf-57fd-4546-af49-7cf0e95d7d2b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-8E166F
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 08:41:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6872 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e08ac105-fb50-4056-899a-4a10b7573cc5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":67,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  i would like to speak  with  reception\nassistant: \u091c\u0940, \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e08ac105-fb50-4056-899a-4a10b7573cc5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6871
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:41:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6871 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a452c5cf-57fd-4546-af49-7cf0e95d7d2b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d919b86d-1740-43e7-8b2b-04b3263545c3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T03:11:35.070711"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6872 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a452c5cf-57fd-4546-af49-7cf0e95d7d2b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d919b86d-1740-43e7-8b2b-04b3263545c3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T03:11:35.070711"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:41:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6872 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:41:50 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Utkarsh Agrawal', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 08:41:50 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Utkarsh Agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 08:41:50 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.04,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0909\u0924\u094d\u0915\u0930\u094d\u0937 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a452c5cf-57fd-4546-af49-7cf0e95d7d2b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"d919b86d-1740-43e7-8b2b-04b3263545c3","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+916378892138","ivr_completed_at":"2026-07-17T03:11:35.070711"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 08:42:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6872 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0909\u0924\u094d\u0915\u0930\u094d\u0937 \u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a452c5cf-57fd-4546-af49-7cf0e95d7d2b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6872
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:42:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6872 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c157e0b2-285a-4b92-9d43-f0c0b68efbfb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919462952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c157e0b2-285a-4b92-9d43-f0c0b68efbfb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c157e0b2-285a-4b92-9d43-f0c0b68efbfb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:43:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6873 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c157e0b2-285a-4b92-9d43-f0c0b68efbfb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c157e0b2-285a-4b92-9d43-f0c0b68efbfb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6873
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:43:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6873 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c157e0b2-285a-4b92-9d43-f0c0b68efbfb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":598,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c157e0b2-285a-4b92-9d43-f0c0b68efbfb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6873
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:44:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6873 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"44d60bad-68fe-4b09-bda7-d4034432ee29","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:50:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919462952160 HTTP:200 response:{"status":"queued","message":"done","execution_id":"25789178-67b9-4be5-bec1-b58d97fe94c2","run_id":"25789178-67b9-4be5-bec1-b58d97fe94c2"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/25789178-67b9-4be5-bec1-b58d97fe94c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 25789178-67b9-4be5-bec1-b58d97fe94c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462952160' normalized='9462952160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462952160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:50:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6874 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/25789178-67b9-4be5-bec1-b58d97fe94c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6874
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462952160' normalized='9462952160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462952160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6874 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/25789178-67b9-4be5-bec1-b58d97fe94c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6874
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919462952160' normalized='9462952160' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919462952160"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 08:50:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6874 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 08:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 08:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a452c5cf-57fd-4546-af49-7cf0e95d7d2b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":43.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9955cc95-a2d4-458e-a721-9a5d36da17e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919983095
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9955cc95-a2d4-458e-a721-9a5d36da17e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9955cc95-a2d4-458e-a721-9a5d36da17e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:00:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6875 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9955cc95-a2d4-458e-a721-9a5d36da17e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9955cc95-a2d4-458e-a721-9a5d36da17e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62aeeb5a-ae41-45dc-9854-94a0ef9f748f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:30:50.689250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6875 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9955cc95-a2d4-458e-a721-9a5d36da17e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9955cc95-a2d4-458e-a721-9a5d36da17e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62aeeb5a-ae41-45dc-9854-94a0ef9f748f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:30:50.689250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:00:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6875 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9955cc95-a2d4-458e-a721-9a5d36da17e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.43,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0948\u0902\u0928\u0947 \u0935\u094b \u092a\u0942\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9955cc95-a2d4-458e-a721-9a5d36da17e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"62aeeb5a-ae41-45dc-9854-94a0ef9f748f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:30:50.689250"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:02:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6875 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919983095
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/348d04d0-7774-478a-bf22-d0d487893860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:02:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:02:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 348d04d0-7774-478a-bf22-d0d487893860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:02:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:02:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:02:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:02:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6876 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/348d04d0-7774-478a-bf22-d0d487893860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"995c2e34-be5e-4338-a9cf-593cfbfadc21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:32:54.533185"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6876 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/348d04d0-7774-478a-bf22-d0d487893860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"995c2e34-be5e-4338-a9cf-593cfbfadc21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:32:54.533185"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:02:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6876 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:03:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9955cc95-a2d4-458e-a721-9a5d36da17e0","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":103,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0948\u0902\u0928\u0947 \u0935\u094b \u092a\u0942\u091b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:03:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9955cc95-a2d4-458e-a721-9a5d36da17e0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:03:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:03:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6875
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:03:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:03:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6875 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:03:58 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'thyroid' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5baeed3-2e56-4d87-924d-ef46023caa25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5baeed3-2e56-4d87-924d-ef46023caa25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c5baeed3-2e56-4d87-924d-ef46023caa25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:04:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6877 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d21a74b-7c00-4520-9255-2192feec1325","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918209381
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d21a74b-7c00-4520-9255-2192feec1325
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4d21a74b-7c00-4520-9255-2192feec1325
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:04:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6878 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5baeed3-2e56-4d87-924d-ef46023caa25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5baeed3-2e56-4d87-924d-ef46023caa25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6ca1e3e7-07bb-407d-9217-ed721c247481","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413966120","ivr_completed_at":"2026-07-17T03:34:34.601341"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:04:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6877 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5baeed3-2e56-4d87-924d-ef46023caa25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5baeed3-2e56-4d87-924d-ef46023caa25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6ca1e3e7-07bb-407d-9217-ed721c247481","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413966120","ivr_completed_at":"2026-07-17T03:34:34.601341"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:04:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6877 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d21a74b-7c00-4520-9255-2192feec1325","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d21a74b-7c00-4520-9255-2192feec1325
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6878
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:04:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6878 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":13.04,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  test \u0915\u0947 \u0932\u093f\u090f \u092a\u0941\u091b \u0930\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/348d04d0-7774-478a-bf22-d0d487893860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"995c2e34-be5e-4338-a9cf-593cfbfadc21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:32:54.533185"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:04:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6876 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 09:05:08 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 09:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"25789178-67b9-4be5-bec1-b58d97fe94c2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":13.04,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:05:28 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 09:05:31 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 09:05:31 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 09:05:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 09:05:31 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 09:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Kalpana Mangal', phone: '9413966120', doctor_id: 2, date: '2026-07-17', time: '10:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 09:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '10:30 AM' → '10:30 AM' → '10:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 09:06:07 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-C278B5 — Kalpana Mangal with Dr. Saumya Mathur on 2026-07-17 at 10:30 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 09:06:07 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-C278B5</span> — Dr. Saumya Mathur on 17 Jul 10:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5baeed3-2e56-4d87-924d-ef46023caa25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.79,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  i want appointment from  doctor \u0938\u094d\u0935\u093e\u092e\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5baeed3-2e56-4d87-924d-ef46023caa25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6ca1e3e7-07bb-407d-9217-ed721c247481","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413966120","ivr_completed_at":"2026-07-17T03:34:34.601341"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-C278B5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 09:06:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6877 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":124,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  test \u0915\u0947 \u0932\u093f\u090f \u092a\u0941\u091b \u0930\u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/348d04d0-7774-478a-bf22-d0d487893860
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6876
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"995c2e34-be5e-4338-a9cf-593cfbfadc21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919983095999","ivr_completed_at":"2026-07-17T03:32:54.533185"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:08:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6876 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4d21a74b-7c00-4520-9255-2192feec1325","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4d21a74b-7c00-4520-9255-2192feec1325
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6878
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:08:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6878 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918209381037 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","run_id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4f5fd83-d962-4a1a-b50b-98ab2c2adb17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a4f5fd83-d962-4a1a-b50b-98ab2c2adb17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209381037' normalized='8209381037' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209381037"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6879 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4f5fd83-d962-4a1a-b50b-98ab2c2adb17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209381037' normalized='8209381037' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209381037"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6879 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4f5fd83-d962-4a1a-b50b-98ab2c2adb17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209381037' normalized='8209381037' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209381037"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6879 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"348d04d0-7774-478a-bf22-d0d487893860","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":124.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4f5fd83-d962-4a1a-b50b-98ab2c2adb17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209381037' normalized='8209381037' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209381037"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:10:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6879 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c5baeed3-2e56-4d87-924d-ef46023caa25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":157,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  i want appointment from  doctor \u0938\u094d\u0935\u093e\u092e\u0940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c5baeed3-2e56-4d87-924d-ef46023caa25
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6877
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:11:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6877 | status: completed | ivr_option: Appointment Booking | source: Website | flag: appointment_booked | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90ce8426-0c87-4a49-8ca9-6456fab0cf2c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000229
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/90ce8426-0c87-4a49-8ca9-6456fab0cf2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 90ce8426-0c87-4a49-8ca9-6456fab0cf2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:12:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6880 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90ce8426-0c87-4a49-8ca9-6456fab0cf2c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/90ce8426-0c87-4a49-8ca9-6456fab0cf2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6880
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:12:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6880 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:13:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:13:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4f5fd83-d962-4a1a-b50b-98ab2c2adb17
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:13:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:13:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6879
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:13:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918209381037' normalized='8209381037' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:13:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918209381037"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:13:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6879 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90ce8426-0c87-4a49-8ca9-6456fab0cf2c","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/90ce8426-0c87-4a49-8ca9-6456fab0cf2c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6880
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:14:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6880 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a4f5fd83-d962-4a1a-b50b-98ab2c2adb17","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":30.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"c5baeed3-2e56-4d87-924d-ef46023caa25","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":157.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7767cae-a0ae-4dcb-b219-0dfda21265bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919358178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7767cae-a0ae-4dcb-b219-0dfda21265bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b7767cae-a0ae-4dcb-b219-0dfda21265bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:15:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6881 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28a7001f-5718-40f0-8d82-a3aaedefc533","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918949614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28a7001f-5718-40f0-8d82-a3aaedefc533
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 28a7001f-5718-40f0-8d82-a3aaedefc533
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:15:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6882 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28a7001f-5718-40f0-8d82-a3aaedefc533","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28a7001f-5718-40f0-8d82-a3aaedefc533
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6882
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:15:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6882 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7767cae-a0ae-4dcb-b219-0dfda21265bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7767cae-a0ae-4dcb-b219-0dfda21265bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:16:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6881 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b72f741-35f5-4f4d-9b8d-5f7c08589157","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919358178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b72f741-35f5-4f4d-9b8d-5f7c08589157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6b72f741-35f5-4f4d-9b8d-5f7c08589157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:16:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6883 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28a7001f-5718-40f0-8d82-a3aaedefc533","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28a7001f-5718-40f0-8d82-a3aaedefc533
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6882
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:16:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6882 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b7767cae-a0ae-4dcb-b219-0dfda21265bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":52}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/b7767cae-a0ae-4dcb-b219-0dfda21265bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6881
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:16:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6881 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b72f741-35f5-4f4d-9b8d-5f7c08589157","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b72f741-35f5-4f4d-9b8d-5f7c08589157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:16:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6883 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919358178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:17:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6884 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6884
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:17:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6884 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b72f741-35f5-4f4d-9b8d-5f7c08589157","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b72f741-35f5-4f4d-9b8d-5f7c08589157
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6883
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:17:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6883 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6884
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:17:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6884 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d630da3d-6b0b-4e04-9d15-e6d7a0d3a265","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d630da3d-6b0b-4e04-9d15-e6d7a0d3a265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d630da3d-6b0b-4e04-9d15-e6d7a0d3a265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000229486' normalized='8000229486' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000229486"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6885 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"406f290f-c5ac-4503-8a06-99f3c782262c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/406f290f-c5ac-4503-8a06-99f3c782262c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 406f290f-c5ac-4503-8a06-99f3c782262c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6886 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918000229486 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d630da3d-6b0b-4e04-9d15-e6d7a0d3a265","run_id":"d630da3d-6b0b-4e04-9d15-e6d7a0d3a265"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919358178588 HTTP:200 response:{"status":"queued","message":"done","execution_id":"406f290f-c5ac-4503-8a06-99f3c782262c","run_id":"406f290f-c5ac-4503-8a06-99f3c782262c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:20:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918949614532 HTTP:200 response:{"status":"queued","message":"done","execution_id":"afd34e0a-313c-475a-9e07-f4a86704764c","run_id":"afd34e0a-313c-475a-9e07-f4a86704764c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:20:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919358178588 HTTP:200 response:{"status":"queued","message":"done","execution_id":"26641b5b-61f1-4575-8cec-8bef24766ce3","run_id":"26641b5b-61f1-4575-8cec-8bef24766ce3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:20:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919358178588 HTTP:200 response:{"status":"queued","message":"done","execution_id":"1d284356-fd39-4518-a297-be4c25c5e1f9","run_id":"1d284356-fd39-4518-a297-be4c25c5e1f9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d630da3d-6b0b-4e04-9d15-e6d7a0d3a265","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d630da3d-6b0b-4e04-9d15-e6d7a0d3a265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6885
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000229486' normalized='8000229486' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000229486"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6885 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26641b5b-61f1-4575-8cec-8bef24766ce3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26641b5b-61f1-4575-8cec-8bef24766ce3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 26641b5b-61f1-4575-8cec-8bef24766ce3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6887 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/afd34e0a-313c-475a-9e07-f4a86704764c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: afd34e0a-313c-475a-9e07-f4a86704764c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949614532' normalized='8949614532' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949614532"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6888 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"406f290f-c5ac-4503-8a06-99f3c782262c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/406f290f-c5ac-4503-8a06-99f3c782262c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6886 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26641b5b-61f1-4575-8cec-8bef24766ce3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26641b5b-61f1-4575-8cec-8bef24766ce3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6887 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/afd34e0a-313c-475a-9e07-f4a86704764c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949614532' normalized='8949614532' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949614532"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6888 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d284356-fd39-4518-a297-be4c25c5e1f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d284356-fd39-4518-a297-be4c25c5e1f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1d284356-fd39-4518-a297-be4c25c5e1f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6889 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d284356-fd39-4518-a297-be4c25c5e1f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d284356-fd39-4518-a297-be4c25c5e1f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6889 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/afd34e0a-313c-475a-9e07-f4a86704764c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949614532' normalized='8949614532' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949614532"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6888 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"22f1e2aa-dc2e-44fe-a2bb-1f25bbbdb4b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"406f290f-c5ac-4503-8a06-99f3c782262c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/406f290f-c5ac-4503-8a06-99f3c782262c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6886 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26641b5b-61f1-4575-8cec-8bef24766ce3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26641b5b-61f1-4575-8cec-8bef24766ce3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6887
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6887 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1d284356-fd39-4518-a297-be4c25c5e1f9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1d284356-fd39-4518-a297-be4c25c5e1f9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6889
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6889 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d630da3d-6b0b-4e04-9d15-e6d7a0d3a265","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d630da3d-6b0b-4e04-9d15-e6d7a0d3a265
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6885
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000229486' normalized='8000229486' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000229486"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6885 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cce7eaaf-8807-4de8-9c2e-619fcc282a54","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918000305
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cce7eaaf-8807-4de8-9c2e-619fcc282a54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cce7eaaf-8807-4de8-9c2e-619fcc282a54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6890 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"406f290f-c5ac-4503-8a06-99f3c782262c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.99,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/406f290f-c5ac-4503-8a06-99f3c782262c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6886 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.54,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/afd34e0a-313c-475a-9e07-f4a86704764c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949614532' normalized='8949614532' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949614532"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6888 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cce7eaaf-8807-4de8-9c2e-619fcc282a54","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cce7eaaf-8807-4de8-9c2e-619fcc282a54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6890 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"406f290f-c5ac-4503-8a06-99f3c782262c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/406f290f-c5ac-4503-8a06-99f3c782262c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6886
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919358178588' normalized='9358178588' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919358178588"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6886 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":34,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/afd34e0a-313c-475a-9e07-f4a86704764c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6888
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918949614532' normalized='8949614532' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918949614532"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:20:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6888 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cce7eaaf-8807-4de8-9c2e-619fcc282a54","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cce7eaaf-8807-4de8-9c2e-619fcc282a54
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6890
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:21:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6890 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"87d136dd-eb38-46da-8108-95c356c17ece","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919358178
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/87d136dd-eb38-46da-8108-95c356c17ece
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 87d136dd-eb38-46da-8108-95c356c17ece
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:23:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6891 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"87d136dd-eb38-46da-8108-95c356c17ece","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/87d136dd-eb38-46da-8108-95c356c17ece
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6891
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:23:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6891 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"87d136dd-eb38-46da-8108-95c356c17ece","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/87d136dd-eb38-46da-8108-95c356c17ece
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6891
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:23:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6891 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"afd34e0a-313c-475a-9e07-f4a86704764c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":34.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"87d136dd-eb38-46da-8108-95c356c17ece","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":586,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829437
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e97bc13-4ec8-48b6-9c9f-356311da09a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8e97bc13-4ec8-48b6-9c9f-356311da09a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:25:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6892 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e97bc13-4ec8-48b6-9c9f-356311da09a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51acb046-c8bb-4794-8cd4-875bcba983b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829437832","ivr_completed_at":"2026-07-17T03:55:46.831191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6892 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e97bc13-4ec8-48b6-9c9f-356311da09a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51acb046-c8bb-4794-8cd4-875bcba983b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829437832","ivr_completed_at":"2026-07-17T03:55:46.831191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:25:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6892 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:26:09 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '16 July 2026', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 09:26:09 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:26:09 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 09:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Jyoti Sharma', date: '16 July 2026', preferred_time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 09:28:27 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":47.6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u091c\u094d\u092f\u094b\u0924\u093f \u0906\u090f \u0939\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e97bc13-4ec8-48b6-9c9f-356311da09a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51acb046-c8bb-4794-8cd4-875bcba983b8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829437832","ivr_completed_at":"2026-07-17T03:55:46.831191"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6892 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":235,"total_cost":24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u091c\u094d\u092f\u094b\u0924\u093f \u0906\u090f \u0939\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8e97bc13-4ec8-48b6-9c9f-356311da09a3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6892
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:29:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6892 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918000305313 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","run_id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b5e2bef-b719-4568-a28f-3d1ac37f5ee1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5b5e2bef-b719-4568-a28f-3d1ac37f5ee1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000305313' normalized='8000305313' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000305313"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6893 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b5e2bef-b719-4568-a28f-3d1ac37f5ee1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000305313' normalized='8000305313' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000305313"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:30:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6893 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":235.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b5e2bef-b719-4568-a28f-3d1ac37f5ee1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000305313' normalized='8000305313' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000305313"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:30:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6893 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.18,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b5e2bef-b719-4568-a28f-3d1ac37f5ee1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000305313' normalized='8000305313' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000305313"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6893 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":12,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5b5e2bef-b719-4568-a28f-3d1ac37f5ee1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6893
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918000305313' normalized='8000305313' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:31:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918000305313"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 09:31:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6893 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"8e97bc13-4ec8-48b6-9c9f-356311da09a3","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":235.0,"total_cost":24.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918770862
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:38:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6894 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2ceec1df-f49e-43ab-a008-217c2db95e7a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918770862380","ivr_completed_at":"2026-07-17T04:08:51.308346"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:38:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6894 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2ceec1df-f49e-43ab-a008-217c2db95e7a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918770862380","ivr_completed_at":"2026-07-17T04:08:51.308346"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6894 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:39:14 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 09:39:14 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:39:14 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-17', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 09:39:14 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.31,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2ceec1df-f49e-43ab-a008-217c2db95e7a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918770862380","ivr_completed_at":"2026-07-17T04:08:51.308346"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:39:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6894 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8467dedd-1045-4b51-9970-34e614353e14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918741021
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8467dedd-1045-4b51-9970-34e614353e14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8467dedd-1045-4b51-9970-34e614353e14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:40:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6895 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":5.31,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8467dedd-1045-4b51-9970-34e614353e14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8467dedd-1045-4b51-9970-34e614353e14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6895
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8d96fb3-3b1d-4105-af5f-c9dc7fee8518","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918741021069","ivr_completed_at":"2026-07-17T04:10:25.209601"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:40:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6895 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8467dedd-1045-4b51-9970-34e614353e14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8467dedd-1045-4b51-9970-34e614353e14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6895
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8d96fb3-3b1d-4105-af5f-c9dc7fee8518","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918741021069","ivr_completed_at":"2026-07-17T04:10:25.209601"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:40:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6895 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:41:10 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Neha Jangid', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 09:41:10 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:41:10 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 7, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 09:41:32 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fb141b8-bacd-4ba5-997c-d3d18aa6a36f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375324
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fb141b8-bacd-4ba5-997c-d3d18aa6a36f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0fb141b8-bacd-4ba5-997c-d3d18aa6a36f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:41:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6896 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fb141b8-bacd-4ba5-997c-d3d18aa6a36f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fb141b8-bacd-4ba5-997c-d3d18aa6a36f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:41:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6896 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Neha Jangid', date: 'आज', preferred_time: '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 09:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 09:42:14 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 09:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Neha Jangid' → 1 found: Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 09:42:14 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '12:00 PM' → '12:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 09:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Neha Jangid', date: 'आज', preferred_time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 09:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 09:42:40 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 09:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Neha Jangid' → 1 found: Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 09:42:40 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:00 AM' → '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":60,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e \u091c\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b9fa9ba-45be-4e9e-91bc-7cc8beb936b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2ceec1df-f49e-43ab-a008-217c2db95e7a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918770862380","ivr_completed_at":"2026-07-17T04:08:51.308346"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:42:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6894 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:42:59 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Tanushree', phone: '8741021069', doctor_id: 7, date: '2026-07-17', time: '11:00 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 09:42:59 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:00 AM' → '11:00 AM' → '11:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 09:43:01 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-97F32D — Tanushree with Dr. Neha Jangid on 2026-07-17 at 11:00 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 09:43:01 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-97F32D</span> — Dr. Neha Jangid on 17 Jul 11:00 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8467dedd-1045-4b51-9970-34e614353e14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hi \u092e\u0941\u091d\u0947 \u0905\u092a\u0928\u0947 baby \u0915\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8467dedd-1045-4b51-9970-34e614353e14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6895
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e8d96fb3-3b1d-4105-af5f-c9dc7fee8518","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918741021069","ivr_completed_at":"2026-07-17T04:10:25.209601"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-97F32D
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 09:43:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6895 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8467dedd-1045-4b51-9970-34e614353e14","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":188,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hi \u092e\u0941\u091d\u0947 \u0905\u092a\u0928\u0947 baby \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8467dedd-1045-4b51-9970-34e614353e14
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6895
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:43:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6895 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fb141b8-bacd-4ba5-997c-d3d18aa6a36f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fb141b8-bacd-4ba5-997c-d3d18aa6a36f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6896
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:43:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6896 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5b5e2bef-b719-4568-a28f-3d1ac37f5ee1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":12.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0fb141b8-bacd-4ba5-997c-d3d18aa6a36f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916375324514 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0db7860b-d786-45c9-b623-582550d6d04d","run_id":"0db7860b-d786-45c9-b623-582550d6d04d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0db7860b-d786-45c9-b623-582550d6d04d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0db7860b-d786-45c9-b623-582550d6d04d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0db7860b-d786-45c9-b623-582550d6d04d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375324514' normalized='6375324514' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375324514"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:50:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6897 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0db7860b-d786-45c9-b623-582550d6d04d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0db7860b-d786-45c9-b623-582550d6d04d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375324514' normalized='6375324514' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375324514"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:50:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6897 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0db7860b-d786-45c9-b623-582550d6d04d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0fb141b8-bacd-4ba5-997c-d3d18aa6a36f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0db7860b-d786-45c9-b623-582550d6d04d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0db7860b-d786-45c9-b623-582550d6d04d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: no-answer
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6897
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375324514' normalized='6375324514' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375324514"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:50:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6897 | status: no-answer | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf0a7558-4b21-42e0-a632-ab66565de521","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917023455
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf0a7558-4b21-42e0-a632-ab66565de521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bf0a7558-4b21-42e0-a632-ab66565de521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:52:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6898 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf0a7558-4b21-42e0-a632-ab66565de521","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf0a7558-4b21-42e0-a632-ab66565de521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e203da67-17a9-4fdf-b3ae-894fd4184185","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T04:22:17.923292"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6898 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf0a7558-4b21-42e0-a632-ab66565de521","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf0a7558-4b21-42e0-a632-ab66565de521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e203da67-17a9-4fdf-b3ae-894fd4184185","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T04:22:17.923292"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:52:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6898 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf0a7558-4b21-42e0-a632-ab66565de521","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.87,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0925\u093e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf0a7558-4b21-42e0-a632-ab66565de521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e203da67-17a9-4fdf-b3ae-894fd4184185","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T04:22:17.923292"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6898 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf0a7558-4b21-42e0-a632-ab66565de521","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":70,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 \u091c\u093e\u0928\u0928\u093e \u0925\u093e \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf0a7558-4b21-42e0-a632-ab66565de521
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6898
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:53:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6898 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0db7860b-d786-45c9-b623-582550d6d04d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bf0a7558-4b21-42e0-a632-ab66565de521","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c1d84da-9af2-448b-a691-4d0c0e441953","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919649115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c1d84da-9af2-448b-a691-4d0c0e441953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1c1d84da-9af2-448b-a691-4d0c0e441953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:56:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6899 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c1d84da-9af2-448b-a691-4d0c0e441953","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c1d84da-9af2-448b-a691-4d0c0e441953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"0d2a1db6-849c-4688-a5d5-629aeded6f62","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:27:08.347429"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6899 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c1d84da-9af2-448b-a691-4d0c0e441953","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c1d84da-9af2-448b-a691-4d0c0e441953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6899 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c1d84da-9af2-448b-a691-4d0c0e441953","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.09,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c1d84da-9af2-448b-a691-4d0c0e441953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:57:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6899 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c1d84da-9af2-448b-a691-4d0c0e441953","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":23,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c1d84da-9af2-448b-a691-4d0c0e441953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6899
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:57:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6899 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3394ca79-7f90-42cc-b56e-a5cf04f4945b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919649115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3394ca79-7f90-42cc-b56e-a5cf04f4945b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3394ca79-7f90-42cc-b56e-a5cf04f4945b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:57:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6900 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3394ca79-7f90-42cc-b56e-a5cf04f4945b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3394ca79-7f90-42cc-b56e-a5cf04f4945b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86be47cc-5b09-486f-854d-5296999ed231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:27:42.729277"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6900 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3394ca79-7f90-42cc-b56e-a5cf04f4945b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3394ca79-7f90-42cc-b56e-a5cf04f4945b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86be47cc-5b09-486f-854d-5296999ed231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:27:42.729277"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:57:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6900 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52f59d81-d631-4b74-aadd-bdc06f2ce394","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917850863
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/52f59d81-d631-4b74-aadd-bdc06f2ce394
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 52f59d81-d631-4b74-aadd-bdc06f2ce394
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:57:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6901 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:00 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 09:58:00 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:58:00 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:58:00 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3394ca79-7f90-42cc-b56e-a5cf04f4945b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.85,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  gyanic doctor \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3394ca79-7f90-42cc-b56e-a5cf04f4945b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86be47cc-5b09-486f-854d-5296999ed231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:27:42.729277"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:58:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6900 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52f59d81-d631-4b74-aadd-bdc06f2ce394","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/52f59d81-d631-4b74-aadd-bdc06f2ce394
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:58:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6901 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3394ca79-7f90-42cc-b56e-a5cf04f4945b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":32,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  gyanic doctor \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3394ca79-7f90-42cc-b56e-a5cf04f4945b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6900
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"86be47cc-5b09-486f-854d-5296999ed231","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:27:42.729277"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:58:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6900 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77f63090-9492-4b2f-afc6-d7e0053db0a2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919309954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/77f63090-9492-4b2f-afc6-d7e0053db0a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 77f63090-9492-4b2f-afc6-d7e0053db0a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:58:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6902 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"771b808c-f501-48d8-91af-e370c5c9173c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919649115
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/771b808c-f501-48d8-91af-e370c5c9173c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 771b808c-f501-48d8-91af-e370c5c9173c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:58:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6903 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"52f59d81-d631-4b74-aadd-bdc06f2ce394","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":69}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/52f59d81-d631-4b74-aadd-bdc06f2ce394
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6901
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:58:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6901 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"771b808c-f501-48d8-91af-e370c5c9173c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/771b808c-f501-48d8-91af-e370c5c9173c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0caf761-dfc9-4ce8-8669-98a8ee73feae","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:28:52.335247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6903 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"771b808c-f501-48d8-91af-e370c5c9173c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/771b808c-f501-48d8-91af-e370c5c9173c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0caf761-dfc9-4ce8-8669-98a8ee73feae","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:28:52.335247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:58:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6903 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77f63090-9492-4b2f-afc6-d7e0053db0a2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/77f63090-9492-4b2f-afc6-d7e0053db0a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d29f8f5-a68a-4b41-bd30-6b1cb1a9a128","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:28:59.585967"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:58:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6902 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77f63090-9492-4b2f-afc6-d7e0053db0a2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/77f63090-9492-4b2f-afc6-d7e0053db0a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d29f8f5-a68a-4b41-bd30-6b1cb1a9a128","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:28:59.585967"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:59:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6902 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:06 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Obstetrics & Gynaecology', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 09:59:06 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'obstetrics' → 'Obstetrics & Gynaecology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:59:06 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">obstetrics</span>" → Obstetrics & Gynaecology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 09:59:06 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"771b808c-f501-48d8-91af-e370c5c9173c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.4,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  gyneic doctor \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/771b808c-f501-48d8-91af-e370c5c9173c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0caf761-dfc9-4ce8-8669-98a8ee73feae","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:28:52.335247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:59:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6903 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77f63090-9492-4b2f-afc6-d7e0053db0a2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.41,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/77f63090-9492-4b2f-afc6-d7e0053db0a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d29f8f5-a68a-4b41-bd30-6b1cb1a9a128","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:28:59.585967"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:59:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6902 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"771b808c-f501-48d8-91af-e370c5c9173c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":38,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  gyneic doctor \u0915\u094b \u0926\u093f\u0916\u093e\u0928\u093e \u0939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/771b808c-f501-48d8-91af-e370c5c9173c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6903
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e0caf761-dfc9-4ce8-8669-98a8ee73feae","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919649115522","ivr_completed_at":"2026-07-17T04:28:52.335247"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 09:59:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6903 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"77f63090-9492-4b2f-afc6-d7e0053db0a2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":48,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nassistant: \u0906\u092a\u0915\u093e \u0926\u093f\u0928 \u0936\u0941\u092d \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/77f63090-9492-4b2f-afc6-d7e0053db0a2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"2d29f8f5-a68a-4b41-bd30-6b1cb1a9a128","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:28:59.585967"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 09:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6902 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6f538fb-7cd9-4195-a5e8-16f33de2ca27","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919309954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a6f538fb-7cd9-4195-a5e8-16f33de2ca27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a6f538fb-7cd9-4195-a5e8-16f33de2ca27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:59:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6904 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6f538fb-7cd9-4195-a5e8-16f33de2ca27","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a6f538fb-7cd9-4195-a5e8-16f33de2ca27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 09:59:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6904 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917850863296 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6032dffa-0d88-4016-b9e3-f37efff4be92","run_id":"6032dffa-0d88-4016-b9e3-f37efff4be92"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 10:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919309954167 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","run_id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00c06f8a-81b0-4a22-8fd1-6096a05cc3b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919309954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00c06f8a-81b0-4a22-8fd1-6096a05cc3b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 00c06f8a-81b0-4a22-8fd1-6096a05cc3b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6905 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6032dffa-0d88-4016-b9e3-f37efff4be92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6032dffa-0d88-4016-b9e3-f37efff4be92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850863296' normalized='7850863296' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850863296"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6907 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1c4f2dc-720b-485f-bba8-08ff344f2fc1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919309954167' normalized='9309954167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919309954167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6906 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"00c06f8a-81b0-4a22-8fd1-6096a05cc3b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1c4f2dc-720b-485f-bba8-08ff344f2fc1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919309954167' normalized='9309954167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919309954167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6906 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6032dffa-0d88-4016-b9e3-f37efff4be92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6032dffa-0d88-4016-b9e3-f37efff4be92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850863296' normalized='7850863296' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850863296"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6907 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6f538fb-7cd9-4195-a5e8-16f33de2ca27","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a6f538fb-7cd9-4195-a5e8-16f33de2ca27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6904
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6904 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6032dffa-0d88-4016-b9e3-f37efff4be92","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6032dffa-0d88-4016-b9e3-f37efff4be92
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917850863296' normalized='7850863296' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917850863296"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6907 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00c06f8a-81b0-4a22-8fd1-6096a05cc3b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00c06f8a-81b0-4a22-8fd1-6096a05cc3b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5a8156af-29a8-423e-a15e-2419b4c70957","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:30:36.857725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6905 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00c06f8a-81b0-4a22-8fd1-6096a05cc3b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00c06f8a-81b0-4a22-8fd1-6096a05cc3b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5a8156af-29a8-423e-a15e-2419b4c70957","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:30:36.857725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:00:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6905 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f1c4f2dc-720b-485f-bba8-08ff344f2fc1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919309954167' normalized='9309954167' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919309954167"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6906 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00c06f8a-81b0-4a22-8fd1-6096a05cc3b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00c06f8a-81b0-4a22-8fd1-6096a05cc3b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5a8156af-29a8-423e-a15e-2419b4c70957","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:30:36.857725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:00:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6905 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b5371f0-cfc9-48bc-ae52-e94ae336f3c8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919309954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b5371f0-cfc9-48bc-ae52-e94ae336f3c8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6b5371f0-cfc9-48bc-ae52-e94ae336f3c8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:00:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6908 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00c06f8a-81b0-4a22-8fd1-6096a05cc3b7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":43,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00c06f8a-81b0-4a22-8fd1-6096a05cc3b7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6905
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"5a8156af-29a8-423e-a15e-2419b4c70957","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:30:36.857725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:01:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6905 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b5371f0-cfc9-48bc-ae52-e94ae336f3c8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b5371f0-cfc9-48bc-ae52-e94ae336f3c8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e2338ec3-3aa4-4b7e-a28f-3555323aa69f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:31:09.612980"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6908 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b5371f0-cfc9-48bc-ae52-e94ae336f3c8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b5371f0-cfc9-48bc-ae52-e94ae336f3c8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e2338ec3-3aa4-4b7e-a28f-3555323aa69f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:31:09.612980"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:01:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6908 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:02:31 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Neha Jangid', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 10:02:31 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 10:02:31 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 7, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 10:03:08 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Neha Jangid', date: 'आज', preferred_time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 10:03:08 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 10:03:08 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 10:03:08 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Neha Jangid' → 1 found: Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 10:03:08 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:30 AM' → '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 10:03:20 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Laddu', phone: '9309954167', doctor_id: 7, date: '2026-07-17', time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 10:03:20 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:30 AM' → '11:30 AM' → '11:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 10:03:21 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-9252F8 — Laddu with Dr. Neha Jangid on 2026-07-17 at 11:30 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 10:03:21 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-9252F8</span> — Dr. Neha Jangid on 17 Jul 11:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0bb7f2b-84c3-4397-b10d-2a0c97750970","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414771
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0bb7f2b-84c3-4397-b10d-2a0c97750970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a0bb7f2b-84c3-4397-b10d-2a0c97750970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:03:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6909 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b5371f0-cfc9-48bc-ae52-e94ae336f3c8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":27.94,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b5371f0-cfc9-48bc-ae52-e94ae336f3c8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"e2338ec3-3aa4-4b7e-a28f-3555323aa69f","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919309954167","ivr_completed_at":"2026-07-17T04:31:09.612980"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-9252F8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 10:03:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6908 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0bb7f2b-84c3-4397-b10d-2a0c97750970","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0bb7f2b-84c3-4397-b10d-2a0c97750970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3c87dd9-b924-452a-b3c5-4878ae02b729","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414771267","ivr_completed_at":"2026-07-17T04:33:58.791327"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6909 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0bb7f2b-84c3-4397-b10d-2a0c97750970","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0bb7f2b-84c3-4397-b10d-2a0c97750970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3c87dd9-b924-452a-b3c5-4878ae02b729","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414771267","ivr_completed_at":"2026-07-17T04:33:58.791327"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:03:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6909 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6b5371f0-cfc9-48bc-ae52-e94ae336f3c8","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":177,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6b5371f0-cfc9-48bc-ae52-e94ae336f3c8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:04:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6908 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0bb7f2b-84c3-4397-b10d-2a0c97750970","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nuser:  doctor \u091a\u094c\u0939\u093e\u0928 \u0915\u094b \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0bb7f2b-84c3-4397-b10d-2a0c97750970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3c87dd9-b924-452a-b3c5-4878ae02b729","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414771267","ivr_completed_at":"2026-07-17T04:33:58.791327"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:04:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6909 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a0bb7f2b-84c3-4397-b10d-2a0c97750970","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":51,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nuser:  doctor \u091a\u094c\u0939\u093e\u0928 \u0915\u094b \u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a0bb7f2b-84c3-4397-b10d-2a0c97750970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6909
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"b3c87dd9-b924-452a-b3c5-4878ae02b729","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414771267","ivr_completed_at":"2026-07-17T04:33:58.791327"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 10:04:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6909 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:05:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a0bb7f2b-84c3-4397-b10d-2a0c97750970","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":51.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4186270-a773-4244-865b-658601178d27","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014352
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4186270-a773-4244-865b-658601178d27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e4186270-a773-4244-865b-658601178d27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:07:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6910 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4186270-a773-4244-865b-658601178d27","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4186270-a773-4244-865b-658601178d27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6910
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"558aff52-5619-47f6-8596-4676bb2acafa","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+917014352169","ivr_completed_at":"2026-07-17T04:37:51.247310"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6910 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4186270-a773-4244-865b-658601178d27","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4186270-a773-4244-865b-658601178d27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6910
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:07:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6910 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919672269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3daa5240-ba39-4280-bdf3-e71619d1ea72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3daa5240-ba39-4280-bdf3-e71619d1ea72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6911 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4186270-a773-4244-865b-658601178d27","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.37,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u093e\u0902\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4186270-a773-4244-865b-658601178d27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6910
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:08:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6910 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3daa5240-ba39-4280-bdf3-e71619d1ea72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08150af8-ddcc-42f1-998e-b271d441bf44","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919672269992","ivr_completed_at":"2026-07-17T04:38:56.590121"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6911 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3daa5240-ba39-4280-bdf3-e71619d1ea72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08150af8-ddcc-42f1-998e-b271d441bf44","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919672269992","ivr_completed_at":"2026-07-17T04:38:56.590121"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:08:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6911 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4186270-a773-4244-865b-658601178d27","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u0939\u093e\u0902\nassistant:  \u092e\u0948\u0902 \u0938\u092e\u091d \u0930\u0939\u0940 \u0939\u0942\u0901, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4186270-a773-4244-865b-658601178d27
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6910
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:09:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6910 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:10:48 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 10:10:48 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 10:10:48 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 10:11:06 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 10:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: 'आज'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 10:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 10:11:34 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 10:11:34 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 10:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Narangi Devi', phone: '9672269992', doctor_id: 2, date: '2026-07-17', time: '12:30 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 10:12:15 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:30 PM' → '12:30 PM' → '12:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 10:12:16 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-94715E — Narangi Devi with Dr. Saumya Mathur on 2026-07-17 at 12:30 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 10:12:16 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-94715E</span> — Dr. Saumya Mathur on 17 Jul 12:30 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":41.17,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am call transfer \u0915\u0940\u091c\u093f\u090f\nassistant:  \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3daa5240-ba39-4280-bdf3-e71619d1ea72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"08150af8-ddcc-42f1-998e-b271d441bf44","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919672269992","ivr_completed_at":"2026-07-17T04:38:56.590121"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-94715E
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 10:12:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6911 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":249,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am call transfer \u0915\u0940\u091c\u093f\u090f\nassistant:  \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/3daa5240-ba39-4280-bdf3-e71619d1ea72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6911
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:13:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6911 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59890b6e-1c33-4ee6-9496-bf09d19984c4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375642
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59890b6e-1c33-4ee6-9496-bf09d19984c4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 59890b6e-1c33-4ee6-9496-bf09d19984c4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:14:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6912 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59890b6e-1c33-4ee6-9496-bf09d19984c4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59890b6e-1c33-4ee6-9496-bf09d19984c4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:14:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6912 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:15:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f1c4f2dc-720b-485f-bba8-08ff344f2fc1","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"3daa5240-ba39-4280-bdf3-e71619d1ea72","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":249.0,"total_cost":27.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"59890b6e-1c33-4ee6-9496-bf09d19984c4","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/59890b6e-1c33-4ee6-9496-bf09d19984c4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6912
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:16:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6912 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919636427
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/985a7c31-44ff-43b6-97ed-b29daec39894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 985a7c31-44ff-43b6-97ed-b29daec39894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:19:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6913 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/985a7c31-44ff-43b6-97ed-b29daec39894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:19:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6913 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +916375642086 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6f9a3eaa-cb81-43b9-8297-158e4f32c9f3","run_id":"6f9a3eaa-cb81-43b9-8297-158e4f32c9f3"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 10:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919636427203 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","run_id":"fea1d095-8acc-45a8-bc51-eab11a2b7804"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f9a3eaa-cb81-43b9-8297-158e4f32c9f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f9a3eaa-cb81-43b9-8297-158e4f32c9f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6f9a3eaa-cb81-43b9-8297-158e4f32c9f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375642086' normalized='6375642086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375642086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6914 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea1d095-8acc-45a8-bc51-eab11a2b7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fea1d095-8acc-45a8-bc51-eab11a2b7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636427203' normalized='9636427203' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636427203"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6915 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f9a3eaa-cb81-43b9-8297-158e4f32c9f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f9a3eaa-cb81-43b9-8297-158e4f32c9f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6914
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375642086' normalized='6375642086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375642086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6914 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea1d095-8acc-45a8-bc51-eab11a2b7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636427203' normalized='9636427203' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636427203"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6915 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed7ebbfc-ca6b-470d-8356-ddc820f70a85","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918905513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed7ebbfc-ca6b-470d-8356-ddc820f70a85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ed7ebbfc-ca6b-470d-8356-ddc820f70a85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6916 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea1d095-8acc-45a8-bc51-eab11a2b7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636427203' normalized='9636427203' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636427203"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6915 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6f9a3eaa-cb81-43b9-8297-158e4f32c9f3","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6f9a3eaa-cb81-43b9-8297-158e4f32c9f3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6914
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+916375642086' normalized='6375642086' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+916375642086"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:20:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6914 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed7ebbfc-ca6b-470d-8356-ddc820f70a85","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed7ebbfc-ca6b-470d-8356-ddc820f70a85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"220ec7df-e188-49e6-958b-3bd49866bfb7","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918905513637","ivr_completed_at":"2026-07-17T04:50:31.578702"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6916 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed7ebbfc-ca6b-470d-8356-ddc820f70a85","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed7ebbfc-ca6b-470d-8356-ddc820f70a85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6916 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed7ebbfc-ca6b-470d-8356-ddc820f70a85","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.21,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed7ebbfc-ca6b-470d-8356-ddc820f70a85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6916 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.08,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea1d095-8acc-45a8-bc51-eab11a2b7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636427203' normalized='9636427203' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636427203"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 10:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6915 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":67}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/985a7c31-44ff-43b6-97ed-b29daec39894
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:21:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6913 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":44,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea1d095-8acc-45a8-bc51-eab11a2b7804
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919636427203' normalized='9636427203' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919636427203"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 10:21:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6915 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed7ebbfc-ca6b-470d-8356-ddc820f70a85","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":33,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed7ebbfc-ca6b-470d-8356-ddc820f70a85
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6916
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:21:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6916 | status: completed | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57561e81-82df-49ec-aee8-09f20b450aec","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918905513
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57561e81-82df-49ec-aee8-09f20b450aec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 57561e81-82df-49ec-aee8-09f20b450aec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:24:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6917 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57561e81-82df-49ec-aee8-09f20b450aec","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57561e81-82df-49ec-aee8-09f20b450aec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"ae24a978-7329-4864-8a4f-dbf6784b6928","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905513637","ivr_completed_at":"2026-07-17T04:55:14.187044"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6917 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57561e81-82df-49ec-aee8-09f20b450aec","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57561e81-82df-49ec-aee8-09f20b450aec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"ae24a978-7329-4864-8a4f-dbf6784b6928","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905513637","ivr_completed_at":"2026-07-17T04:55:14.187044"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:25:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6917 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57561e81-82df-49ec-aee8-09f20b450aec","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.61,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0947\u0930\u093e \u092c\u094b\u0932\u093e health \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57561e81-82df-49ec-aee8-09f20b450aec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"ae24a978-7329-4864-8a4f-dbf6784b6928","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905513637","ivr_completed_at":"2026-07-17T04:55:14.187044"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:25:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6917 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"57561e81-82df-49ec-aee8-09f20b450aec","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":73,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092e\u0947\u0930\u093e \u092c\u094b\u0932\u093e health \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/57561e81-82df-49ec-aee8-09f20b450aec
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6917
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"ae24a978-7329-4864-8a4f-dbf6784b6928","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918905513637","ivr_completed_at":"2026-07-17T04:55:14.187044"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:26:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 10:26:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6917 | status: completed | ivr_option: General Queries | source: Google | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:30:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69e6e029-ddc3-4de8-8246-45a3941908d0","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918742091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69e6e029-ddc3-4de8-8246-45a3941908d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69e6e029-ddc3-4de8-8246-45a3941908d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:44:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6918 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69e6e029-ddc3-4de8-8246-45a3941908d0","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69e6e029-ddc3-4de8-8246-45a3941908d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"2c5f4568-bd5d-4222-9360-823d82e76053","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918742091098","ivr_completed_at":"2026-07-17T05:14:58.040905"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6918 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69e6e029-ddc3-4de8-8246-45a3941908d0","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69e6e029-ddc3-4de8-8246-45a3941908d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:44:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6918 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69e6e029-ddc3-4de8-8246-45a3941908d0","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.13,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  doctor kevin \u092e\u0948\u0902\u0928\u0947 \u092c\u0948\u0920\u093e \u0939\u0948 \u0935\u0939 time \u092a\u0930 \u0915\u094d\u092f\u094b\u0902 \u0928\u0939\u0940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69e6e029-ddc3-4de8-8246-45a3941908d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:46:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6918 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69e6e029-ddc3-4de8-8246-45a3941908d0","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":116,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  doctor kevin \u092e\u0948\u0902\u0928\u0947 \u092c\u0948\u0920\u093e \u0939\u0948 \u0935\u0939 time \u092a\u0930 \u0915\u094d\u092f\u094b\u0902 \u0928\u0939\u0940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69e6e029-ddc3-4de8-8246-45a3941908d0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6918
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:49:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6918 | status: completed | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:50:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"985a7c31-44ff-43b6-97ed-b29daec39894","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a647f5e2-91cf-4940-bc94-0c9850422f7f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917793025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a647f5e2-91cf-4940-bc94-0c9850422f7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a647f5e2-91cf-4940-bc94-0c9850422f7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:51:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6919 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a647f5e2-91cf-4940-bc94-0c9850422f7f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a647f5e2-91cf-4940-bc94-0c9850422f7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c06a601-f16a-4144-986c-24fa61176f10","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917793025780","ivr_completed_at":"2026-07-17T05:21:59.377575"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6919 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a647f5e2-91cf-4940-bc94-0c9850422f7f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a647f5e2-91cf-4940-bc94-0c9850422f7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c06a601-f16a-4144-986c-24fa61176f10","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917793025780","ivr_completed_at":"2026-07-17T05:21:59.377575"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:52:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6919 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:52:48 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Toshi Agarwal', date_raw: 'कल', check_date: '2026-07-18'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 10:52:48 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 10:52:48 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 4, check_date: '2026-07-18', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 10:53:16 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Toshi Agarwal', date: 'आज', preferred_time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 10:53:46 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Toshi Agarwal</span>" → Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Toshi Agarwal' → 1 found: Dr. Toshi Agarwal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 10:53:46 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '11:30 AM' → '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Patient', phone: '7793025780', doctor_id: 4, date: '2026-07-17', time: '11:30 AM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 10:53:56 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '11:30 AM' → '11:30 AM' → '11:30'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 10:53:57 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-76EBC2 — Patient with Dr. Toshi Agarwal on 2026-07-17 at 11:30 AM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 10:53:57 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-76EBC2</span> — Dr. Toshi Agarwal on 17 Jul 11:30 AM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a647f5e2-91cf-4940-bc94-0c9850422f7f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.91,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  gynelogic doctor \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a647f5e2-91cf-4940-bc94-0c9850422f7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8c06a601-f16a-4144-986c-24fa61176f10","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917793025780","ivr_completed_at":"2026-07-17T05:21:59.377575"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-76EBC2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 10:54:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6919 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:54:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a647f5e2-91cf-4940-bc94-0c9850422f7f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":157,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  gynelogic doctor \u0915\u0947 \u092c\u093e\u0930\u0947 \u092e\u0947\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:54:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a647f5e2-91cf-4940-bc94-0c9850422f7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:54:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:54:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6919
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:54:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:54:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6919 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919057070
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0eba55f2-dea9-45dd-9e6c-07a3bafe34bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0eba55f2-dea9-45dd-9e6c-07a3bafe34bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 10:54:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6920 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0eba55f2-dea9-45dd-9e6c-07a3bafe34bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82504df3-2c4b-41b8-9304-37a51fc6bd21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057070010","ivr_completed_at":"2026-07-17T05:24:59.324200"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6920 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0eba55f2-dea9-45dd-9e6c-07a3bafe34bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82504df3-2c4b-41b8-9304-37a51fc6bd21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057070010","ivr_completed_at":"2026-07-17T05:24:59.324200"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:54:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6920 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.68,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0eba55f2-dea9-45dd-9e6c-07a3bafe34bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82504df3-2c4b-41b8-9304-37a51fc6bd21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057070010","ivr_completed_at":"2026-07-17T05:24:59.324200"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:56:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6920 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":96,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0eba55f2-dea9-45dd-9e6c-07a3bafe34bb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6920
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"82504df3-2c4b-41b8-9304-37a51fc6bd21","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919057070010","ivr_completed_at":"2026-07-17T05:24:59.324200"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 10:56:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6920 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0eba55f2-dea9-45dd-9e6c-07a3bafe34bb","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":96.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694449
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/510bd1d1-5361-4155-b28a-ee4147acca4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 510bd1d1-5361-4155-b28a-ee4147acca4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:01:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6921 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/510bd1d1-5361-4155-b28a-ee4147acca4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"895bc2dd-7b23-4a7d-9258-a1cb2a7c9f83","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694449596","ivr_completed_at":"2026-07-17T05:31:41.503725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6921 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/510bd1d1-5361-4155-b28a-ee4147acca4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"895bc2dd-7b23-4a7d-9258-a1cb2a7c9f83","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694449596","ivr_completed_at":"2026-07-17T05:31:41.503725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:01:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6921 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:02:06 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Sanjeev Nizam', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 11:02:06 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Sanjeev Nizam</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.02,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u094b appointment \u0915\u0930\u093e\u0928\u093e\nassistant: 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/510bd1d1-5361-4155-b28a-ee4147acca4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"895bc2dd-7b23-4a7d-9258-a1cb2a7c9f83","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694449596","ivr_completed_at":"2026-07-17T05:31:41.503725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:02:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6921 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":75,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u094b appointment \u0915\u0930\u093e\u0928\u093e\nassistant:  \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/510bd1d1-5361-4155-b28a-ee4147acca4c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6921
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"895bc2dd-7b23-4a7d-9258-a1cb2a7c9f83","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919694449596","ivr_completed_at":"2026-07-17T05:31:41.503725"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:02:46 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6921 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fea1d095-8acc-45a8-bc51-eab11a2b7804","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":44.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce2163a-de20-4b74-9377-6f742d240d5d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619547
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ce2163a-de20-4b74-9377-6f742d240d5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1ce2163a-de20-4b74-9377-6f742d240d5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:07:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6922 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce2163a-de20-4b74-9377-6f742d240d5d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ce2163a-de20-4b74-9377-6f742d240d5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:08:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6922 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:10:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918619547452 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982","run_id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5d9977b6-eb92-4735-8e65-ec12ee8d8982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5d9977b6-eb92-4735-8e65-ec12ee8d8982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619547452' normalized='8619547452' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619547452"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6923 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5d9977b6-eb92-4735-8e65-ec12ee8d8982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619547452' normalized='8619547452' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619547452"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:10:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6923 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1ce2163a-de20-4b74-9377-6f742d240d5d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1ce2163a-de20-4b74-9377-6f742d240d5d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6922
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:10:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6922 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:10:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5d9977b6-eb92-4735-8e65-ec12ee8d8982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6923
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619547452' normalized='8619547452' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619547452"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6923 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5d9977b6-eb92-4735-8e65-ec12ee8d8982","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"510bd1d1-5361-4155-b28a-ee4147acca4c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd4e8320-5c31-465b-816f-3a745f254e11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919694449
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd4e8320-5c31-465b-816f-3a745f254e11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: dd4e8320-5c31-465b-816f-3a745f254e11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:18:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6924 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd4e8320-5c31-465b-816f-3a745f254e11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd4e8320-5c31-465b-816f-3a745f254e11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6924
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:18:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6924 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"dd4e8320-5c31-465b-816f-3a745f254e11","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/dd4e8320-5c31-465b-816f-3a745f254e11
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6924
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:19:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6924 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9dce496b-c7ed-4841-82a8-20f520b41e64","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829043
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9dce496b-c7ed-4841-82a8-20f520b41e64
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9dce496b-c7ed-4841-82a8-20f520b41e64
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:19:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6925 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9dce496b-c7ed-4841-82a8-20f520b41e64","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9dce496b-c7ed-4841-82a8-20f520b41e64
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7554c25c-e5dd-4b02-a5c8-9e823133e396","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829043987","ivr_completed_at":"2026-07-17T05:49:50.433836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6925 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9dce496b-c7ed-4841-82a8-20f520b41e64","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9dce496b-c7ed-4841-82a8-20f520b41e64
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7554c25c-e5dd-4b02-a5c8-9e823133e396","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829043987","ivr_completed_at":"2026-07-17T05:49:50.433836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:19:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6925 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919694449596 HTTP:200 response:{"status":"queued","message":"done","execution_id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","run_id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9dce496b-c7ed-4841-82a8-20f520b41e64","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0905\u092e\u0930\u091c\u0928 hospital \u0939\u0948 \u092f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9dce496b-c7ed-4841-82a8-20f520b41e64
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7554c25c-e5dd-4b02-a5c8-9e823133e396","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829043987","ivr_completed_at":"2026-07-17T05:49:50.433836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6925 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9dce496b-c7ed-4841-82a8-20f520b41e64","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":28,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u0905\u092e\u0930\u091c\u0928 hospital \u0939\u0948 \u092f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9dce496b-c7ed-4841-82a8-20f520b41e64
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7554c25c-e5dd-4b02-a5c8-9e823133e396","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829043987","ivr_completed_at":"2026-07-17T05:49:50.433836"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6925 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36214b7b-2e7b-4a1d-bebd-4ad966adfbde
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694449596' normalized='9694449596' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694449596"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6926 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36214b7b-2e7b-4a1d-bebd-4ad966adfbde
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694449596' normalized='9694449596' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694449596"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6926 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"9dce496b-c7ed-4841-82a8-20f520b41e64","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":28.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36214b7b-2e7b-4a1d-bebd-4ad966adfbde
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694449596' normalized='9694449596' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694449596"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6926 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.75,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36214b7b-2e7b-4a1d-bebd-4ad966adfbde
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694449596' normalized='9694449596' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694449596"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6926 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/36214b7b-2e7b-4a1d-bebd-4ad966adfbde
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6926
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919694449596' normalized='9694449596' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919694449596"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:20:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6926 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917412010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/81d72480-adc4-4add-a065-1aefe3d74906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 81d72480-adc4-4add-a065-1aefe3d74906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:20:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6927 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/81d72480-adc4-4add-a065-1aefe3d74906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"700e453e-37a4-4d42-96f2-b34d2baa116a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917412010177","ivr_completed_at":"2026-07-17T05:51:13.657660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6927 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/81d72480-adc4-4add-a065-1aefe3d74906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"700e453e-37a4-4d42-96f2-b34d2baa116a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917412010177","ivr_completed_at":"2026-07-17T05:51:13.657660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:21:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6927 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.95,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/81d72480-adc4-4add-a065-1aefe3d74906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"700e453e-37a4-4d42-96f2-b34d2baa116a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917412010177","ivr_completed_at":"2026-07-17T05:51:13.657660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:22:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6927 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":88,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/81d72480-adc4-4add-a065-1aefe3d74906
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6927
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"700e453e-37a4-4d42-96f2-b34d2baa116a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917412010177","ivr_completed_at":"2026-07-17T05:51:13.657660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:22:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6927 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":88.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"81d72480-adc4-4add-a065-1aefe3d74906","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":88.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08672c0c-89d7-4cb8-a628-94fb05176214","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08672c0c-89d7-4cb8-a628-94fb05176214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 08672c0c-89d7-4cb8-a628-94fb05176214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6928 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08672c0c-89d7-4cb8-a628-94fb05176214","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08672c0c-89d7-4cb8-a628-94fb05176214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:31:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6928 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08672c0c-89d7-4cb8-a628-94fb05176214","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08672c0c-89d7-4cb8-a628-94fb05176214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:31:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6928 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08672c0c-89d7-4cb8-a628-94fb05176214","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08672c0c-89d7-4cb8-a628-94fb05176214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:31:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6928 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"08672c0c-89d7-4cb8-a628-94fb05176214","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":11,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/08672c0c-89d7-4cb8-a628-94fb05176214
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:31:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6928 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c2328ec-3e32-44f0-b417-6cbfb5b6220e","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c2328ec-3e32-44f0-b417-6cbfb5b6220e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 1c2328ec-3e32-44f0-b417-6cbfb5b6220e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6929 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c2328ec-3e32-44f0-b417-6cbfb5b6220e","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c2328ec-3e32-44f0-b417-6cbfb5b6220e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:31:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6929 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c2328ec-3e32-44f0-b417-6cbfb5b6220e","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c2328ec-3e32-44f0-b417-6cbfb5b6220e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:32:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6929 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c2328ec-3e32-44f0-b417-6cbfb5b6220e","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.68,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u0947 \u0915\u094b sugar \u0915\u093e test \u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c2328ec-3e32-44f0-b417-6cbfb5b6220e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"timezone":"Asia\/Kolkata"},"recipient_phone_number":"+918952049345"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:32:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6929 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"1c2328ec-3e32-44f0-b417-6cbfb5b6220e","agent_id":"ce5491a3-1acb-4de9-af98-bc583afeb473","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":41,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0947\u0930\u0947 \u0915\u094b sugar \u0915\u093e test \u0915\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/1c2328ec-3e32-44f0-b417-6cbfb5b6220e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6929
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918952049345' normalized='8952049345' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:32:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6929 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917023455
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a61eaae4-2a85-4fd4-8a82-fd96ee3ac055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a61eaae4-2a85-4fd4-8a82-fd96ee3ac055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:33:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6930 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a61eaae4-2a85-4fd4-8a82-fd96ee3ac055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"878e346a-8158-4da2-8fae-dbbc0b90cda9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T06:03:50.460429"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6930 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a61eaae4-2a85-4fd4-8a82-fd96ee3ac055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"878e346a-8158-4da2-8fae-dbbc0b90cda9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T06:03:50.460429"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:33:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6930 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbc002bd-c978-4e43-af8f-26b10cd06eeb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919828052
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbc002bd-c978-4e43-af8f-26b10cd06eeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fbc002bd-c978-4e43-af8f-26b10cd06eeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:34:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6931 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.76,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 \u092e\u0941\u091d\u0947 cab book \u0915\u0930\u093e\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a61eaae4-2a85-4fd4-8a82-fd96ee3ac055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"878e346a-8158-4da2-8fae-dbbc0b90cda9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T06:03:50.460429"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:34:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6930 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbc002bd-c978-4e43-af8f-26b10cd06eeb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbc002bd-c978-4e43-af8f-26b10cd06eeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"42678c95-a2d9-463d-93c9-172fafa331f7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828052202","ivr_completed_at":"2026-07-17T06:04:42.972505"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6931 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbc002bd-c978-4e43-af8f-26b10cd06eeb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbc002bd-c978-4e43-af8f-26b10cd06eeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"42678c95-a2d9-463d-93c9-172fafa331f7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828052202","ivr_completed_at":"2026-07-17T06:04:42.972505"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:34:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6931 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":58,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091c\u0940 \u092e\u0941\u091d\u0947 cab book \u0915\u0930\u093e\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a61eaae4-2a85-4fd4-8a82-fd96ee3ac055
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6930
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"878e346a-8158-4da2-8fae-dbbc0b90cda9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917023455476","ivr_completed_at":"2026-07-17T06:03:50.460429"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:34:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6930 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbc002bd-c978-4e43-af8f-26b10cd06eeb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u0939\u093e\u0902 \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbc002bd-c978-4e43-af8f-26b10cd06eeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"42678c95-a2d9-463d-93c9-172fafa331f7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828052202","ivr_completed_at":"2026-07-17T06:04:42.972505"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:34:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6931 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fbc002bd-c978-4e43-af8f-26b10cd06eeb","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":35,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u0939\u093e\u0902 \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fbc002bd-c978-4e43-af8f-26b10cd06eeb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6931
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"42678c95-a2d9-463d-93c9-172fafa331f7","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919828052202","ivr_completed_at":"2026-07-17T06:04:42.972505"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:35:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6931 | status: completed | ivr_option: General Queries | source: Google | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:35:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:35:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"36214b7b-2e7b-4a1d-bebd-4ad966adfbde","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a61eaae4-2a85-4fd4-8a82-fd96ee3ac055","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":58.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e0bdbf7-2699-47a8-8c61-63ef54f44de7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414310
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5e0bdbf7-2699-47a8-8c61-63ef54f44de7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5e0bdbf7-2699-47a8-8c61-63ef54f44de7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:45:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6932 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e0bdbf7-2699-47a8-8c61-63ef54f44de7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5e0bdbf7-2699-47a8-8c61-63ef54f44de7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6569ab63-3979-4e43-ad49-75223cd42196","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414310104","ivr_completed_at":"2026-07-17T06:15:49.703154"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6932 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e0bdbf7-2699-47a8-8c61-63ef54f44de7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5e0bdbf7-2699-47a8-8c61-63ef54f44de7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6569ab63-3979-4e43-ad49-75223cd42196","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414310104","ivr_completed_at":"2026-07-17T06:15:49.703154"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:45:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6932 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"545f585a-2794-4599-b7ad-40425389aabf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917374829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/545f585a-2794-4599-b7ad-40425389aabf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 545f585a-2794-4599-b7ad-40425389aabf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:46:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6933 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e0bdbf7-2699-47a8-8c61-63ef54f44de7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5e0bdbf7-2699-47a8-8c61-63ef54f44de7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6569ab63-3979-4e43-ad49-75223cd42196","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414310104","ivr_completed_at":"2026-07-17T06:15:49.703154"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:47:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6932 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5e0bdbf7-2699-47a8-8c61-63ef54f44de7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":89,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5e0bdbf7-2699-47a8-8c61-63ef54f44de7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6932
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"6569ab63-3979-4e43-ad49-75223cd42196","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414310104","ivr_completed_at":"2026-07-17T06:15:49.703154"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:47:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6932 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"545f585a-2794-4599-b7ad-40425389aabf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/545f585a-2794-4599-b7ad-40425389aabf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6933
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:47:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6933 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"545f585a-2794-4599-b7ad-40425389aabf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":55}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/545f585a-2794-4599-b7ad-40425389aabf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6933
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:48:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6933 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3dcae80-d9b8-4fd8-b69e-8ff458bbc723","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917374829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3dcae80-d9b8-4fd8-b69e-8ff458bbc723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f3dcae80-d9b8-4fd8-b69e-8ff458bbc723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:49:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6934 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3dcae80-d9b8-4fd8-b69e-8ff458bbc723","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3dcae80-d9b8-4fd8-b69e-8ff458bbc723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6934
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:49:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6934 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917374829605 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","run_id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 11:50:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917374829605 HTTP:200 response:{"status":"queued","message":"done","execution_id":"fe76fd0c-e7e4-431c-9726-3ba52119c621","run_id":"fe76fd0c-e7e4-431c-9726-3ba52119c621"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"121aba36-94d3-4205-9f87-cef959d1dc6c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917374829
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/121aba36-94d3-4205-9f87-cef959d1dc6c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 121aba36-94d3-4205-9f87-cef959d1dc6c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6935 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe76fd0c-e7e4-431c-9726-3ba52119c621","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe76fd0c-e7e4-431c-9726-3ba52119c621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6936 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f27dd8a1-15ff-4291-b7db-6d17a7764a0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6937 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f27dd8a1-15ff-4291-b7db-6d17a7764a0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6937 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe76fd0c-e7e4-431c-9726-3ba52119c621","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe76fd0c-e7e4-431c-9726-3ba52119c621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6936 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"fe76fd0c-e7e4-431c-9726-3ba52119c621","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"5e0bdbf7-2699-47a8-8c61-63ef54f44de7","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":89.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f27dd8a1-15ff-4291-b7db-6d17a7764a0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6937 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"121aba36-94d3-4205-9f87-cef959d1dc6c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/121aba36-94d3-4205-9f87-cef959d1dc6c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6935 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fe76fd0c-e7e4-431c-9726-3ba52119c621","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fe76fd0c-e7e4-431c-9726-3ba52119c621
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6936 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3dcae80-d9b8-4fd8-b69e-8ff458bbc723","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3dcae80-d9b8-4fd8-b69e-8ff458bbc723
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6934
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6934 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"121aba36-94d3-4205-9f87-cef959d1dc6c","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":68}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/121aba36-94d3-4205-9f87-cef959d1dc6c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6935
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6935 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918824124
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35181589-08cf-4ca9-b319-4e13f0b685e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35181589-08cf-4ca9-b319-4e13f0b685e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:50:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6938 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35181589-08cf-4ca9-b319-4e13f0b685e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a55b26b-ca43-4be6-b9f8-ed7ffac438c8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824124288","ivr_completed_at":"2026-07-17T06:21:13.354939"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:51:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6938 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35181589-08cf-4ca9-b319-4e13f0b685e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a55b26b-ca43-4be6-b9f8-ed7ffac438c8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824124288","ivr_completed_at":"2026-07-17T06:21:13.354939"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:51:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6938 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.87,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f27dd8a1-15ff-4291-b7db-6d17a7764a0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:51:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6937 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:51:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":70,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:51:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f27dd8a1-15ff-4291-b7db-6d17a7764a0d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:51:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:51:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:51:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917374829605' normalized='7374829605' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:51:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917374829605"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 11:51:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6937 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c314ab1-45dd-4be6-b7f2-19a209838c8c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918233311
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0c314ab1-45dd-4be6-b7f2-19a209838c8c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0c314ab1-45dd-4be6-b7f2-19a209838c8c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:52:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6939 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c314ab1-45dd-4be6-b7f2-19a209838c8c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0c314ab1-45dd-4be6-b7f2-19a209838c8c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35f5462d-f83c-400a-813a-880256cf6538","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233311150","ivr_completed_at":"2026-07-17T06:22:36.931288"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6939 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c314ab1-45dd-4be6-b7f2-19a209838c8c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0c314ab1-45dd-4be6-b7f2-19a209838c8c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35f5462d-f83c-400a-813a-880256cf6538","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233311150","ivr_completed_at":"2026-07-17T06:22:36.931288"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:52:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6939 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:52:46 [13.203.39.153][-][-][info][bolna] [Bolna LabTests] query: 'leproscopy' category: ''
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1933
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c314ab1-45dd-4be6-b7f2-19a209838c8c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"vo
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0c314ab1-45dd-4be6-b7f2-19a209838c8c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35f5462d-f83c-400a-813a-880256cf6538","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233311150","ivr_completed_at":"2026-07-17T06:22:36.931288"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:52:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6939 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":21.36,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: mujhe aaj\nuser:  \u092e\u0941\u091d\u0947 rbss \u0938\u0947 \u0938\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35181589-08cf-4ca9-b319-4e13f0b685e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"3a55b26b-ca43-4be6-b9f8-ed7ffac438c8","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918824124288","ivr_completed_at":"2026-07-17T06:21:13.354939"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 11:52:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6938 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0c314ab1-45dd-4be6-b7f2-19a209838c8c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":27,"total_cost":3,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\n","usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0c314ab1-45dd-4be6-b7f2-19a209838c8c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6939
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"35f5462d-f83c-400a-813a-880256cf6538","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918233311150","ivr_completed_at":"2026-07-17T06:22:36.931288"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:53:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:53:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6939 | status: completed | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":122,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: mujhe aaj\nuser:  \u092e\u0941\u091d\u0947 rbss \u0938\u0947 \u0938\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35181589-08cf-4ca9-b319-4e13f0b685e5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6938
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:53:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6938 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"9c716d01-4652-48c8-a6be-3de7e297ee90","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":20.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello\nassistant: नमस्कार। \n एक 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f27dd8a1-15ff-4291-b7db-6d17a7764a0d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":122.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"195be456-ce60-4c38-8e19-6789f24a4b4b","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919672269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/195be456-ce60-4c38-8e19-6789f24a4b4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 195be456-ce60-4c38-8e19-6789f24a4b4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-94715E
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 11:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6940 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"195be456-ce60-4c38-8e19-6789f24a4b4b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/195be456-ce60-4c38-8e19-6789f24a4b4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"e64df713-0d05-474f-8f60-978351750755","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919672269992","ivr_completed_at":"2026-07-17T06:27:30.725317"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6940 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"195be456-ce60-4c38-8e19-6789f24a4b4b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/195be456-ce60-4c38-8e19-6789f24a4b4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:57:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6940 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:58:18 [13.203.39.153][-][-][info][bolna] [escalation][alert] <span class="red">SMS delivery failed</span> — provider rejected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:255
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/SmsService.php:152
2026-07-17 11:58:18 [13.203.39.153][-][-][info][bolna] [Bolna] Response (HTTP 200): {"status":"queued","message":"done","execution_id":"a1549a08-4c06-41de-a10a-ee54c4597d69","run_id":"a1549a08-4c06-41de-a10a-ee54c4597d69"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:89
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:122
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-17 11:58:18 [13.203.39.153][-][-][info][bolna] [Bolna] Call initiated for EMG-00028 to Emergency Coordinator (9216060243)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/BolnaService.php:125
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:490
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1549a08-4c06-41de-a10a-ee54c4597d69
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a1549a08-4c06-41de-a10a-ee54c4597d69
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:58:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6941 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1549a08-4c06-41de-a10a-ee54c4597d69
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:58:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6941 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1549a08-4c06-41de-a10a-ee54c4597d69
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 11:58:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6941 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"195be456-ce60-4c38-8e19-6789f24a4b4b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.91,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e emergency \u0939\u0948?\nuser:
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/195be456-ce60-4c38-8e19-6789f24a4b4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:58:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6940 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"195be456-ce60-4c38-8e19-6789f24a4b4b","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":94,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  hello\nassistant:  \u0939\u0948\u0932\u094b, \u0915\u0943\u092a\u092f\u093e \u092c\u0924\u093e\u0907\u090f \u0915\u094d\u092f\u093e emergency \u0939\u0948?\nuser: 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/195be456-ce60-4c38-8e19-6789f24a4b4b
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6940
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:59:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6940 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.77,"transcript":"assistant: Hello\nuser:  hello \u0928\u092e\u0938\u094d\u0915\u093e\u0930 \u091c\u0940\nassistant:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964\n\n\u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964\n\n\u0915\u0943\u092a\u092f\u093e e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1549a08-4c06-41de-a10a-ee54c4597d69
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919216060243"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from agent_id: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:678
2026-07-17 11:59:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6941 | status: call-disconnected | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 11:59:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: Hello\nuser:  hello \u0928\u092e\u0938\u094d\u0915\u093e\u0930 \u091c\u0940\nassistant:  \u0928\u092e\u0938\u094d\u0915\u093e\u0930\u0964\n\n\u090f\u0915 \u0928\u092f\u093e emergency case register \u0939\u0941\u0906 \u0939\u0948\u0964\n\n\u0915\u0943\u092a\u092f\u093e eme
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 11:59:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a1549a08-4c06-41de-a10a-ee54c4597d69
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 11:59:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 11:59:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6941
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 11:59:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919216060243' normalized='9216060243' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 11:59:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6941 | status: completed | ivr_option: Emergency | source: Unknown | flag: emergency_acknowledged | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:00:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918233311150 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","run_id":"f0f78336-9636-4b5a-acf6-2058c812a3cd"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 12:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":122.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0f78336-9636-4b5a-acf6-2058c812a3cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233311150' normalized='8233311150' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233311150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6942 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0f78336-9636-4b5a-acf6-2058c812a3cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233311150' normalized='8233311150' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233311150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:00:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6942 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0f78336-9636-4b5a-acf6-2058c812a3cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233311150' normalized='8233311150' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233311150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:00:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6942 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:01:11 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Sanjay Khatri', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:01:11 [13.203.39.153][-][-][info][bolna] [knowledge][warn] No match found for "<span class="hl">Sanjay Khatri</span>"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1913
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:01:36 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Cardiology', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:01:36 [13.203.39.153][-][-][info][bolna] [knowledge][working] Speciality match "<span class="hl">Cardiology</span>" → Cardiology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1793
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:01:36 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":28.94,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0f78336-9636-4b5a-acf6-2058c812a3cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233311150' normalized='8233311150' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918233311150"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 12:03:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6942 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:04:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":151,"total_cost":18,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:04:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0f78336-9636-4b5a-acf6-2058c812a3cd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:04:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:04:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6942
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:04:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918233311150' normalized='8233311150' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:04:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6942 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35181589-08cf-4ca9-b319-4e13f0b685e5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":122.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2d97edc-e9f1-42ba-92df-c32ea22ea0be","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413349
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2d97edc-e9f1-42ba-92df-c32ea22ea0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d2d97edc-e9f1-42ba-92df-c32ea22ea0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:10:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6943 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84ce62c0-31f5-41fd-bc2d-f772362118ae","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919829227
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84ce62c0-31f5-41fd-bc2d-f772362118ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 84ce62c0-31f5-41fd-bc2d-f772362118ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:10:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6944 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2d97edc-e9f1-42ba-92df-c32ea22ea0be","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2d97edc-e9f1-42ba-92df-c32ea22ea0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51ce332d-0dff-4b98-8cd2-d4d303b3ed08","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:40:39.390536"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:10:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6943 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2d97edc-e9f1-42ba-92df-c32ea22ea0be","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2d97edc-e9f1-42ba-92df-c32ea22ea0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51ce332d-0dff-4b98-8cd2-d4d303b3ed08","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:40:39.390536"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6943 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84ce62c0-31f5-41fd-bc2d-f772362118ae","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84ce62c0-31f5-41fd-bc2d-f772362118ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"15e44723-d708-49d0-93f4-7cffe0e7a527","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829227938","ivr_completed_at":"2026-07-17T06:40:39.910972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6944 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84ce62c0-31f5-41fd-bc2d-f772362118ae","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84ce62c0-31f5-41fd-bc2d-f772362118ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"15e44723-d708-49d0-93f4-7cffe0e7a527","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829227938","ivr_completed_at":"2026-07-17T06:40:39.910972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:10:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6944 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:10:59 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '2026-07-16', check_date: '2026-07-16'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:10:59 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-16', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:11:08 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Vipul Agrawal', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:11:08 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">agrawal</span>" → Dr. Utkarsh Agrawal
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:11:08 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 5, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84ce62c0-31f5-41fd-bc2d-f772362118ae","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.09,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84ce62c0-31f5-41fd-bc2d-f772362118ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"15e44723-d708-49d0-93f4-7cffe0e7a527","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919829227938","ivr_completed_at":"2026-07-17T06:40:39.910972"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 12:11:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6944 | status: call-disconnected | ivr_option: Appointment Booking | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:12:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84ce62c0-31f5-41fd-bc2d-f772362118ae","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":66,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:12:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/84ce62c0-31f5-41fd-bc2d-f772362118ae
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:12:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:12:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6944
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:12:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:12:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6944 | status: completed | ivr_option: Appointment Booking | source: Meta | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:13:19 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Karam Sharma', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:13:19 [13.203.39.153][-][-][info][bolna] [knowledge][working] Word match "<span class="hl">sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1811
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-17', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 8, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:13:19 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4bf8c52-074a-4e4f-aa9f-214066d69b3c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919929822
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4bf8c52-074a-4e4f-aa9f-214066d69b3c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a4bf8c52-074a-4e4f-aa9f-214066d69b3c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:14:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6945 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:14:29 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2d97edc-e9f1-42ba-92df-c32ea22ea0be","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":39.61,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2d97edc-e9f1-42ba-92df-c32ea22ea0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51ce332d-0dff-4b98-8cd2-d4d303b3ed08","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:40:39.390536"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:14:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6943 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4bf8c52-074a-4e4f-aa9f-214066d69b3c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4bf8c52-074a-4e4f-aa9f-214066d69b3c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fdf17c27-6209-4107-95ab-2be7176274dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929822218","ivr_completed_at":"2026-07-17T06:44:40.938960"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6945 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4bf8c52-074a-4e4f-aa9f-214066d69b3c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4bf8c52-074a-4e4f-aa9f-214066d69b3c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fdf17c27-6209-4107-95ab-2be7176274dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929822218","ivr_completed_at":"2026-07-17T06:44:40.938960"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:14:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6945 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7204a04-eb0d-49cc-90d9-4d6e12b237b6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413349
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7204a04-eb0d-49cc-90d9-4d6e12b237b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f7204a04-eb0d-49cc-90d9-4d6e12b237b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6946 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:15:12 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:15:12 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:15:12 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f7204a04-eb0d-49cc-90d9-4d6e12b237b6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7204a04-eb0d-49cc-90d9-4d6e12b237b6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7204a04-eb0d-49cc-90d9-4d6e12b237b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40387145-6251-4ac6-a10e-a0a732a0f055","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:45:23.865231"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6946 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7204a04-eb0d-49cc-90d9-4d6e12b237b6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7204a04-eb0d-49cc-90d9-4d6e12b237b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40387145-6251-4ac6-a10e-a0a732a0f055","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:45:23.865231"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:15:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6946 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:15:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:15:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:15:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-17', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:15:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-17 12:15:39 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Jyoti Sharma', date: '2026-07-17', preferred_time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 12:16:17 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Jyoti Sharma' → 1 found: Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 12:16:17 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:00 PM' → '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7204a04-eb0d-49cc-90d9-4d6e12b237b6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.25,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7204a04-eb0d-49cc-90d9-4d6e12b237b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40387145-6251-4ac6-a10e-a0a732a0f055","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:45:23.865231"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:16:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6946 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d2d97edc-e9f1-42ba-92df-c32ea22ea0be","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":254,"total_cost":27,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d2d97edc-e9f1-42ba-92df-c32ea22ea0be
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6943
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"51ce332d-0dff-4b98-8cd2-d4d303b3ed08","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:40:39.390536"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 12:16:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6943 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:17:16 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Sanjay Ji', phone: '9929822218', doctor_id: 12, date: '2026-07-17', time: '12:15 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 12:17:16 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '12:15 PM' → '12:15 PM' → '12:15'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 12:17:17 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-B22A4E — Sanjay Ji with Dr. Jyoti Sharma on 2026-07-17 at 12:15 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 12:17:17 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-B22A4E</span> — Dr. Jyoti Sharma on 17 Jul 12:15 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4bf8c52-074a-4e4f-aa9f-214066d69b3c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":31.97,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4bf8c52-074a-4e4f-aa9f-214066d69b3c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"fdf17c27-6209-4107-95ab-2be7176274dc","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919929822218","ivr_completed_at":"2026-07-17T06:44:40.938960"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-B22A4E
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 12:17:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6945 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f7204a04-eb0d-49cc-90d9-4d6e12b237b6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":71.7,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  doctor \u0905\u0930\u0941\u0923 \u0936\u0930\u094d\u092e\u093e \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f7204a04-eb0d-49cc-90d9-4d6e12b237b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6946
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"40387145-6251-4ac6-a10e-a0a732a0f055","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:45:23.865231"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 12:18:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6946 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:18:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4bf8c52-074a-4e4f-aa9f-214066d69b3c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":209,"total_cost":21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:18:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a4bf8c52-074a-4e4f-aa9f-214066d69b3c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:18:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:18:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6945
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:18:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:18:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6945 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"a4bf8c52-074a-4e4f-aa9f-214066d69b3c","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":209.0,"total_cost":21.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413349
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bf4585a-7f42-4fb8-ad5e-7435da184456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 7bf4585a-7f42-4fb8-ad5e-7435da184456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:20:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6947 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bf4585a-7f42-4fb8-ad5e-7435da184456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07634c6e-2e55-4987-9e49-c633f6a063bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:50:41.049083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6947 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bf4585a-7f42-4fb8-ad5e-7435da184456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07634c6e-2e55-4987-9e49-c633f6a063bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:50:41.049083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:20:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6947 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:20:54 [13.203.39.153][-][-][info][bolna] [Bolna CurrentDate] Returned — date: '2026-07-17', day: 'Friday'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2539
2026-07-17 12:21:01 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: '2026-07-17', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:21:01 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:21:01 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Saumya Mathur', date: '2026-07-17', preferred_time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 12:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 12:21:33 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 12:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Saumya Mathur' → 1 found: Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 12:21:33 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Preferred time '1:00 PM' → '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:235
2026-07-17 12:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] name: 'Tushar', phone: '9413349571', doctor_id: 2, date: '2026-07-17', time: '1:00 PM'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:321
2026-07-17 12:21:46 [13.203.39.153][-][-][info][bolna] [Bolna Book] Time '1:00 PM' → '1:00 PM' → '13:00'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:346
2026-07-17 12:21:47 [13.203.39.153][-][-][info][bolna] [Bolna Book] Booked FBX-EAE9A7 — Tushar with Dr. Saumya Mathur on 2026-07-17 at 1:00 PM | call_source: Website
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:405
2026-07-17 12:21:47 [13.203.39.153][-][-][info][bolna] [inbound][working] Booked <span class="hl">FBX-EAE9A7</span> — Dr. Saumya Mathur on 17 Jul 1:00 PM
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:412
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.83,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u091c \u0915\u093e doctor \u0938\u094c\u092e\u094d\u092f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bf4585a-7f42-4fb8-ad5e-7435da184456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"07634c6e-2e55-4987-9e49-c633f6a063bb","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919413349571","ivr_completed_at":"2026-07-17T06:50:41.049083"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-EAE9A7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 12:22:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6947 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:22:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":84.8,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0906\u091c \u0915\u093e doctor \u0938\u094c\u092e\u094d\u092f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:22:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/7bf4585a-7f42-4fb8-ad5e-7435da184456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:22:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:22:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6947
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:22:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:22:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6947 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":84.8,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26a6aaf2-10eb-4bf6-aab8-f9faeca4b800","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918433401
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26a6aaf2-10eb-4bf6-aab8-f9faeca4b800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 26a6aaf2-10eb-4bf6-aab8-f9faeca4b800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:29:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6948 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26a6aaf2-10eb-4bf6-aab8-f9faeca4b800","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26a6aaf2-10eb-4bf6-aab8-f9faeca4b800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"6925f200-229c-4bf5-9a7c-76c86c30fe26","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+918433401743","ivr_completed_at":"2026-07-17T06:59:43.448467"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6948 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26a6aaf2-10eb-4bf6-aab8-f9faeca4b800","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26a6aaf2-10eb-4bf6-aab8-f9faeca4b800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:29:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6948 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26a6aaf2-10eb-4bf6-aab8-f9faeca4b800","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.64,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  ma'am \u092e\u0948\u0902 \u092f\u0939\u093e\u0902 \u092a\u0930 \u0916\u0941\u0936\u0940 \u0928\u0917\u0930 \u092e\u0947\u0902\nassistant:  \u092e\u0948\u0902 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26a6aaf2-10eb-4bf6-aab8-f9faeca4b800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6948 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"7bf4585a-7f42-4fb8-ad5e-7435da184456","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":84.8,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"852cd770-74b4-4e53-9713-a6c075d87c40","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919928014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/852cd770-74b4-4e53-9713-a6c075d87c40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 852cd770-74b4-4e53-9713-a6c075d87c40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:30:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6949 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72c5e829-5dfd-4968-b678-ca2fe919c7d4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919413390
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72c5e829-5dfd-4968-b678-ca2fe919c7d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 72c5e829-5dfd-4968-b678-ca2fe919c7d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:30:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6950 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72c5e829-5dfd-4968-b678-ca2fe919c7d4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72c5e829-5dfd-4968-b678-ca2fe919c7d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"860b5b74-82f7-466c-a219-2c7888e0e122","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919413390194","ivr_completed_at":"2026-07-17T07:00:53.189280"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6950 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72c5e829-5dfd-4968-b678-ca2fe919c7d4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72c5e829-5dfd-4968-b678-ca2fe919c7d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6950 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"26a6aaf2-10eb-4bf6-aab8-f9faeca4b800","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":30.2,"total_cost":6,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  ma'am \u092e\u0948\u0902 \u092f\u0939\u093e\u0902 \u092a\u0930 \u0916\u0941\u0936\u0940 \u0928\u0917\u0930 \u092e\u0947\u0902\nassistant:  \u092e\u0948\u0902 \u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/26a6aaf2-10eb-4bf6-aab8-f9faeca4b800
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6948
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:30:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6948 | status: completed | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"852cd770-74b4-4e53-9713-a6c075d87c40","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/852cd770-74b4-4e53-9713-a6c075d87c40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6949
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:31:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6949 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"852cd770-74b4-4e53-9713-a6c075d87c40","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/852cd770-74b4-4e53-9713-a6c075d87c40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6949
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:31:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6949 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:32:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72c5e829-5dfd-4968-b678-ca2fe919c7d4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":11.96,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092f\u0939 \u0926\u0940\u092a\u0915 \u0938\u0948\u0928\u0940 \u0938\u093e\u0939\u092c \u0915\u0939\u093e\u0902 \u092e\u093f\u0932\u0947\u0917\u093e \u0907\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:32:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72c5e829-5dfd-4968-b678-ca2fe919c7d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:32:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:32:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:32:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:32:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6950 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"72c5e829-5dfd-4968-b678-ca2fe919c7d4","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":119.5,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  \u092f\u0939 \u0926\u0940\u092a\u0915 \u0938\u0948\u0928\u0940 \u0938\u093e\u0939\u092c \u0915\u0939\u093e\u0902 \u092e\u093f\u0932\u0947\u0917\u093e \u0907\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/72c5e829-5dfd-4968-b678-ca2fe919c7d4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6950
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:33:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6950 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918107081
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3d5cb23-bc51-422e-9bc6-44407d39ff07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d3d5cb23-bc51-422e-9bc6-44407d39ff07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:35:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6951 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f0f78336-9636-4b5a-acf6-2058c812a3cd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":151.0,"total_cost":18.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3d5cb23-bc51-422e-9bc6-44407d39ff07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7a461b89-a068-4a57-8d82-3302a31f769d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-17T07:05:22.573440"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6951 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3d5cb23-bc51-422e-9bc6-44407d39ff07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7a461b89-a068-4a57-8d82-3302a31f769d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-17T07:05:22.573440"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:35:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6951 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:35:49 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:35:49 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:35:49 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-17', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:35:49 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-17 12:36:17 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Arun Sharma', date_raw: 'कल', check_date: '2026-07-18'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 12:36:17 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 12:36:17 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 3, check_date: '2026-07-18', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 12:36:17 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-18', is_on_leave: true
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2049
2026-07-17 12:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Received — doctor: 'Arun Sharma', date: 'आने वाले सोमवार'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:115
2026-07-17 12:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Resolved date: '2026-07-20'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:127
2026-07-17 12:36:42 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Arun Sharma</span>" → Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:161
2026-07-17 12:36:42 [13.203.39.153][-][-][info][bolna] [Bolna Slots] Search 'Arun Sharma' → 1 found: Dr. Arun Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:163
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0907\u0927\u0930\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3d5cb23-bc51-422e-9bc6-44407d39ff07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7a461b89-a068-4a57-8d82-3302a31f769d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-17T07:05:22.573440"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:36:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6951 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: transfer_to_agent | transfer: 1 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":107,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u0907\u0927\u0930\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d3d5cb23-bc51-422e-9bc6-44407d39ff07
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6951
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"7a461b89-a068-4a57-8d82-3302a31f769d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918107081389","ivr_completed_at":"2026-07-17T07:05:22.573440"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 12:37:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6951 | status: completed | ivr_option: General Queries | source: Website | flag: transfer_to_agent | transfer: 1 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:40:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919928014168 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","run_id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928014168' normalized='9928014168' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928014168"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:40:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6952 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928014168' normalized='9928014168' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928014168"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:40:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6952 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928014168' normalized='9928014168' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928014168"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:40:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6952 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.48,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928014168' normalized='9928014168' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928014168"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 12:41:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6952 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:42:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":73.9,"total_cost":9,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:42:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:42:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:42:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6952
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:42:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919928014168' normalized='9928014168' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:42:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919928014168"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:42:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 12:42:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6952 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":73.9,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":73.9,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:55:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6e1180d9-ff8e-4e63-9d26-f4a7c9e50b99","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":73.9,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad71ab8a-2931-4120-a380-ae166c182b40","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917257868
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ad71ab8a-2931-4120-a380-ae166c182b40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ad71ab8a-2931-4120-a380-ae166c182b40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:55:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6953 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad71ab8a-2931-4120-a380-ae166c182b40","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ad71ab8a-2931-4120-a380-ae166c182b40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:55:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6953 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ad71ab8a-2931-4120-a380-ae166c182b40","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ad71ab8a-2931-4120-a380-ae166c182b40
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6953
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 12:56:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6953 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:00:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917257868851 HTTP:200 response:{"status":"queued","message":"done","execution_id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","run_id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2efd66e1-2be2-4159-bc76-12b0639a2cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2efd66e1-2be2-4159-bc76-12b0639a2cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917257868851' normalized='7257868851' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917257868851"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6954 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2efd66e1-2be2-4159-bc76-12b0639a2cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917257868851' normalized='7257868851' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917257868851"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:00:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6954 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2efd66e1-2be2-4159-bc76-12b0639a2cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917257868851' normalized='7257868851' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917257868851"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:00:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6954 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.75,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2efd66e1-2be2-4159-bc76-12b0639a2cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917257868851' normalized='7257868851' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917257868851"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 13:00:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6954 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":26,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2efd66e1-2be2-4159-bc76-12b0639a2cbd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6954
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917257868851' normalized='7257868851' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:00:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917257868851"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 13:01:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6954 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d4e9eebd-993c-44d8-9782-e153dade1c29","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919755286
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d4e9eebd-993c-44d8-9782-e153dade1c29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: d4e9eebd-993c-44d8-9782-e153dade1c29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:05:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6955 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d4e9eebd-993c-44d8-9782-e153dade1c29","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d4e9eebd-993c-44d8-9782-e153dade1c29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","call_sid":"c8ffa660-63bd-452a-b31d-1dd099a83c55","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+919755286433","ivr_completed_at":"2026-07-17T07:35:34.613015"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6955 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d4e9eebd-993c-44d8-9782-e153dade1c29","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d4e9eebd-993c-44d8-9782-e153dade1c29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:05:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6955 | status: in-progress | ivr_option: Emergency | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d4e9eebd-993c-44d8-9782-e153dade1c29","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.21,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesi
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d4e9eebd-993c-44d8-9782-e153dade1c29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:05:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6955 | status: call-disconnected | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d4e9eebd-993c-44d8-9782-e153dade1c29","agent_id":"8b6c90c5-1c2b-4c02-8394-7788eb7c89c8","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":28,"total_cost":3,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\n","usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesize
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d4e9eebd-993c-44d8-9782-e153dade1c29
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6955
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6955 | status: completed | ivr_option: Emergency | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd045780-8c6a-4681-856f-38ec8cc94b33","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918690459
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd045780-8c6a-4681-856f-38ec8cc94b33
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: cd045780-8c6a-4681-856f-38ec8cc94b33
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:13:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6956 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f2eea9e-cef8-4079-901d-8bd3d103dfdf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919672269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f2eea9e-cef8-4079-901d-8bd3d103dfdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4f2eea9e-cef8-4079-901d-8bd3d103dfdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-94715E
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 13:14:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6957 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd045780-8c6a-4681-856f-38ec8cc94b33","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd045780-8c6a-4681-856f-38ec8cc94b33
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6956
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:14:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6956 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f2eea9e-cef8-4079-901d-8bd3d103dfdf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f2eea9e-cef8-4079-901d-8bd3d103dfdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6957
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:14:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6957 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0f61719-6597-45f4-8404-a851a1f4c4ff","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919672269
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e0f61719-6597-45f4-8404-a851a1f4c4ff
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e0f61719-6597-45f4-8404-a851a1f4c4ff
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Linked appointment FBX-94715E
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:746
2026-07-17 13:15:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6958 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"cd045780-8c6a-4681-856f-38ec8cc94b33","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/cd045780-8c6a-4681-856f-38ec8cc94b33
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6956
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:15:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6956 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"2efd66e1-2be2-4159-bc76-12b0639a2cbd","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:15:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0f61719-6597-45f4-8404-a851a1f4c4ff","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e0f61719-6597-45f4-8404-a851a1f4c4ff
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6958
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:15:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6958 | status: call-disconnected | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4f2eea9e-cef8-4079-901d-8bd3d103dfdf","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":46}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4f2eea9e-cef8-4079-901d-8bd3d103dfdf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6957
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:15:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6957 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e0f61719-6597-45f4-8404-a851a1f4c4ff","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":47}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e0f61719-6597-45f4-8404-a851a1f4c4ff
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6958
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:15:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6958 | status: completed | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918690459439 HTTP:200 response:{"status":"queued","message":"done","execution_id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9","run_id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919672269992 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456","run_id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919672269992 HTTP:200 response:{"status":"queued","message":"done","execution_id":"76bed9ac-d33a-4843-b45d-50654e1994ba","run_id":"76bed9ac-d33a-4843-b45d-50654e1994ba"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6fc7966-99ef-4b3d-b5a9-3283204b7456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6960 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918690459439' normalized='8690459439' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918690459439"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6959 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6fc7966-99ef-4b3d-b5a9-3283204b7456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6960 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918690459439' normalized='8690459439' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918690459439"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6959 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"76bed9ac-d33a-4843-b45d-50654e1994ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/76bed9ac-d33a-4843-b45d-50654e1994ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6961 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"76bed9ac-d33a-4843-b45d-50654e1994ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/76bed9ac-d33a-4843-b45d-50654e1994ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6961 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6fc7966-99ef-4b3d-b5a9-3283204b7456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6960 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.07,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6fc7966-99ef-4b3d-b5a9-3283204b7456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 13:20:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6960 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"76bed9ac-d33a-4843-b45d-50654e1994ba","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/76bed9ac-d33a-4843-b45d-50654e1994ba
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6961
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6961 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e6fc7966-99ef-4b3d-b5a9-3283204b7456","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":5,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e6fc7966-99ef-4b3d-b5a9-3283204b7456
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919672269992' normalized='9672269992' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919672269992"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 13:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6960 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918690459439' normalized='8690459439' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918690459439"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:20:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6959 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"40faa64e-cbf8-4a2d-893f-abe9ec0cc8b9","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"d3d5cb23-bc51-422e-9bc6-44407d39ff07","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":107.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919950757
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:26:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6962 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6962
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:27:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6962 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac5429e3-eff0-41e4-9679-e952f67faa23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919501995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac5429e3-eff0-41e4-9679-e952f67faa23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ac5429e3-eff0-41e4-9679-e952f67faa23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:27:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6963 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac5429e3-eff0-41e4-9679-e952f67faa23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac5429e3-eff0-41e4-9679-e952f67faa23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6963
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:27:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6963 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0fbf2d65-4a6b-4c0b-a44d-d2719efd24bf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6962
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:27:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6962 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ac5429e3-eff0-41e4-9679-e952f67faa23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":57}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ac5429e3-eff0-41e4-9679-e952f67faa23
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6963
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:28:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6963 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3b55ffd-6116-4808-ada2-9c92a116c676","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919784959
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3b55ffd-6116-4808-ada2-9c92a116c676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f3b55ffd-6116-4808-ada2-9c92a116c676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:29:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6964 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919950757463 HTTP:200 response:{"status":"queued","message":"done","execution_id":"d7009c3a-ac83-44ff-b305-7b1e89149d6a","run_id":"d7009c3a-ac83-44ff-b305-7b1e89149d6a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919501995827 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e8202a63-1b15-49d0-bccf-865473838a22","run_id":"e8202a63-1b15-49d0-bccf-865473838a22"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:30:05 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919784959317 HTTP:200 response:{"status":"queued","message":"done","execution_id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","run_id":"01d97c43-a5d6-45ce-977b-07ff30af33d8"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3b55ffd-6116-4808-ada2-9c92a116c676","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3b55ffd-6116-4808-ada2-9c92a116c676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e0356fcf-dfe0-4662-a264-cecf35cd873e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-17T08:00:10.816721"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6964 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3b55ffd-6116-4808-ada2-9c92a116c676","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3b55ffd-6116-4808-ada2-9c92a116c676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e0356fcf-dfe0-4662-a264-cecf35cd873e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-17T08:00:10.816721"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6964 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ac5429e3-eff0-41e4-9679-e952f67faa23","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7009c3a-ac83-44ff-b305-7b1e89149d6a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7009c3a-ac83-44ff-b305-7b1e89149d6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950757463' normalized='9950757463' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950757463"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6967 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7009c3a-ac83-44ff-b305-7b1e89149d6a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7009c3a-ac83-44ff-b305-7b1e89149d6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950757463' normalized='9950757463' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950757463"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6967 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"d7009c3a-ac83-44ff-b305-7b1e89149d6a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/d7009c3a-ac83-44ff-b305-7b1e89149d6a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6967
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919950757463' normalized='9950757463' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919950757463"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6967 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8202a63-1b15-49d0-bccf-865473838a22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e8202a63-1b15-49d0-bccf-865473838a22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919501995827' normalized='9501995827' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919501995827"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6966 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/01d97c43-a5d6-45ce-977b-07ff30af33d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784959317' normalized='9784959317' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784959317"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6965 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/01d97c43-a5d6-45ce-977b-07ff30af33d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784959317' normalized='9784959317' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784959317"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6965 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8202a63-1b15-49d0-bccf-865473838a22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e8202a63-1b15-49d0-bccf-865473838a22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919501995827' normalized='9501995827' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919501995827"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6966 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/01d97c43-a5d6-45ce-977b-07ff30af33d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784959317' normalized='9784959317' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784959317"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6965 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e8202a63-1b15-49d0-bccf-865473838a22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e8202a63-1b15-49d0-bccf-865473838a22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6966
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919501995827' normalized='9501995827' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919501995827"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:30:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6966 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917849826
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e83ceb3b-e0e4-478d-9bf8-4918b0b9b908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e83ceb3b-e0e4-478d-9bf8-4918b0b9b908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:31:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6968 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e83ceb3b-e0e4-478d-9bf8-4918b0b9b908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6968
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f62f3609-b4da-41e1-9548-b18bcd63d46a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917849826377","ivr_completed_at":"2026-07-17T08:01:44.337534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:31:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6968 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e83ceb3b-e0e4-478d-9bf8-4918b0b9b908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6968
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f62f3609-b4da-41e1-9548-b18bcd63d46a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917849826377","ivr_completed_at":"2026-07-17T08:01:44.337534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:31:45 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6968 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.34,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u092
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e83ceb3b-e0e4-478d-9bf8-4918b0b9b908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6968
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f62f3609-b4da-41e1-9548-b18bcd63d46a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917849826377","ivr_completed_at":"2026-07-17T08:01:44.337534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:32:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6968 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.76,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/01d97c43-a5d6-45ce-977b-07ff30af33d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784959317' normalized='9784959317' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919784959317"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 13:32:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6965 | status: call-disconnected | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3b55ffd-6116-4808-ada2-9c92a116c676","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":25.88,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091a\u093e\u0932\u0942 \u0939\u0941\u0906\nassistant:  \u091c\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3b55ffd-6116-4808-ada2-9c92a116c676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e0356fcf-dfe0-4662-a264-cecf35cd873e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-17T08:00:10.816721"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:32:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6964 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e83ceb3b-e0e4-478d-9bf8-4918b0b9b908
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6968
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f62f3609-b4da-41e1-9548-b18bcd63d46a","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917849826377","ivr_completed_at":"2026-07-17T08:01:44.337534"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 13:32:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6968 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":97,"total_cost":12,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/01d97c43-a5d6-45ce-977b-07ff30af33d8
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6965
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919784959317' normalized='9784959317' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:32:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6965 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3b55ffd-6116-4808-ada2-9c92a116c676","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":148,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u091a\u093e\u0932\u0942 \u0939\u0941\u0906\nassistant:  \u091c\u094
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3b55ffd-6116-4808-ada2-9c92a116c676
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6964
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"e0356fcf-dfe0-4662-a264-cecf35cd873e","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919784959317","ivr_completed_at":"2026-07-17T08:00:10.816721"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 13:32:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6964 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"e83ceb3b-e0e4-478d-9bf8-4918b0b9b908","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":64.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919664243
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78a21204-ab1f-4ece-ad78-4c6a400e7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 78a21204-ab1f-4ece-ad78-4c6a400e7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 13:45:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6969 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78a21204-ab1f-4ece-ad78-4c6a400e7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3642655-9926-4160-a75f-e03027b06c20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919664243730","ivr_completed_at":"2026-07-17T08:15:24.526739"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6969 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78a21204-ab1f-4ece-ad78-4c6a400e7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3642655-9926-4160-a75f-e03027b06c20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919664243730","ivr_completed_at":"2026-07-17T08:15:24.526739"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:45:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6969 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:45:38 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Jyoti Sharma', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 13:45:38 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Jyoti Sharma</span>" → Dr. Jyoti Sharma
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 13:45:38 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 12, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 13:46:06 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Saumya Mathur', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 13:46:06 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Saumya Mathur</span>" → Dr. Saumya Mathur
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 13:46:06 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 2, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 13:46:10 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Rajesh Kumar Pandey', date_raw: 'आज', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 13:46:10 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Rajesh Kumar Pandey</span>" →  Dr. Rajesh Kumar Pandey
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 13:46:10 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 1, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.71,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am doctor \u091c\u094d\u092f\u094b\u0924\u093f \u0936\u0930\u094d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78a21204-ab1f-4ece-ad78-4c6a400e7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f3642655-9926-4160-a75f-e03027b06c20","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919664243730","ivr_completed_at":"2026-07-17T08:15:24.526739"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 13:46:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6969 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":73,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am doctor \u091c\u094d\u092f\u094b\u0924\u093f \u0936\u0930\u094d\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 13:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/78a21204-ab1f-4ece-ad78-4c6a400e7960
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 13:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 13:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6969
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 13:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 13:46:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6969 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 13:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 13:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:00:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:00:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"78a21204-ab1f-4ece-ad78-4c6a400e7960","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":73.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5da5e4-4b28-4a0a-9a0f-513ab7fe6925","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314225
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db5da5e4-4b28-4a0a-9a0f-513ab7fe6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: db5da5e4-4b28-4a0a-9a0f-513ab7fe6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 14:50:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6970 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"db5da5e4-4b28-4a0a-9a0f-513ab7fe6925","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5da5e4-4b28-4a0a-9a0f-513ab7fe6925","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db5da5e4-4b28-4a0a-9a0f-513ab7fe6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22ca7fb0-d842-4171-baed-c13561280bab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:20:25.301660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:50:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6970 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5da5e4-4b28-4a0a-9a0f-513ab7fe6925","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db5da5e4-4b28-4a0a-9a0f-513ab7fe6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22ca7fb0-d842-4171-baed-c13561280bab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:20:25.301660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:50:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6970 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5da5e4-4b28-4a0a-9a0f-513ab7fe6925","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.22,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u092a\u0930 phone number\nassistant: \u092e\u093e\u095e \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db5da5e4-4b28-4a0a-9a0f-513ab7fe6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22ca7fb0-d842-4171-baed-c13561280bab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:20:25.301660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:51:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6970 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919314225
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f325b7a4-def0-495c-8d06-228d5ba1a439
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f325b7a4-def0-495c-8d06-228d5ba1a439
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 14:51:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6971 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"db5da5e4-4b28-4a0a-9a0f-513ab7fe6925","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":64,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u092a\u0930 phone number\nassistant: \u092e\u093e\u095e \u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/db5da5e4-4b28-4a0a-9a0f-513ab7fe6925
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6970
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"22ca7fb0-d842-4171-baed-c13561280bab","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:20:25.301660"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 14:51:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6970 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f325b7a4-def0-495c-8d06-228d5ba1a439
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b253ce6-b3e1-4809-86bc-b68488a26a86","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:21:38.220359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6971 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f325b7a4-def0-495c-8d06-228d5ba1a439
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b253ce6-b3e1-4809-86bc-b68488a26a86","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:21:38.220359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:51:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6971 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.8,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u0915\u093e number \u091a\u093e\u0939\u093f\u090f\nassista
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f325b7a4-def0-495c-8d06-228d5ba1a439
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b253ce6-b3e1-4809-86bc-b68488a26a86","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:21:38.220359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:52:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6971 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":70,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  reception \u0915\u093e number \u091a\u093e\u0939\u093f\u090f\nassistan
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f325b7a4-def0-495c-8d06-228d5ba1a439
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6971
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8b253ce6-b3e1-4809-86bc-b68488a26a86","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919314225905","ivr_completed_at":"2026-07-17T09:21:38.220359"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 14:52:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6971 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239417
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 14:57:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6972 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239417
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 14:57:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6972 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"01d97c43-a5d6-45ce-977b-07ff30af33d8","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":97.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बो�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"f325b7a4-def0-495c-8d06-228d5ba1a439","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":70.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3ce18e1-8c33-4934-b874-664fef1a94b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917073235
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3ce18e1-8c33-4934-b874-664fef1a94b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f3ce18e1-8c33-4934-b874-664fef1a94b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:17:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6973 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3ce18e1-8c33-4934-b874-664fef1a94b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3ce18e1-8c33-4934-b874-664fef1a94b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:17:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6973 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f3ce18e1-8c33-4934-b874-664fef1a94b5","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f3ce18e1-8c33-4934-b874-664fef1a94b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6973
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:18:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6973 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919461237
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24af44c7-2576-44ae-94cd-eeafefc514b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 24af44c7-2576-44ae-94cd-eeafefc514b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:18:42 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6974 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24af44c7-2576-44ae-94cd-eeafefc514b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:18:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6974 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":58}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/24af44c7-2576-44ae-94cd-eeafefc514b9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6974
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:19:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6974 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917073235266 HTTP:200 response:{"status":"queued","message":"done","execution_id":"00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2","run_id":"00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 15:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919461237080 HTTP:200 response:{"status":"queued","message":"done","execution_id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","run_id":"916d9f5b-c0fc-4e07-8112-de0ff8624725"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 15:20:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:20:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"voicemail_detection_enabled":true,"endpointing":100,"in
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073235266' normalized='7073235266' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073235266"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:20:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6976 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/916d9f5b-c0fc-4e07-8112-de0ff8624725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461237080' normalized='9461237080' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461237080"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6975 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/916d9f5b-c0fc-4e07-8112-de0ff8624725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461237080' normalized='9461237080' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461237080"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6975 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073235266' normalized='7073235266' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073235266"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:20:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6976 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/916d9f5b-c0fc-4e07-8112-de0ff8624725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461237080' normalized='9461237080' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461237080"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:20:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6975 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.13,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/916d9f5b-c0fc-4e07-8112-de0ff8624725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461237080' normalized='9461237080' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461237080"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 15:20:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6975 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/00a7e6b9-4aab-4bfb-b2de-f9b944e68cc2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6976
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917073235266' normalized='7073235266' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917073235266"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:21:02 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6976 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":9,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/916d9f5b-c0fc-4e07-8112-de0ff8624725
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6975
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919461237080' normalized='9461237080' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919461237080"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 15:21:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6975 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:25:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:40:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:40:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:40:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"24af44c7-2576-44ae-94cd-eeafefc514b9","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917014449
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0f293e6e-fd8b-48f0-8428-c60da904fa76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0f293e6e-fd8b-48f0-8428-c60da904fa76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:42:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6977 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0f293e6e-fd8b-48f0-8428-c60da904fa76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bc57d145-db6e-4c9e-901a-705029446606","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014449707","ivr_completed_at":"2026-07-17T10:13:07.057027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6977 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0f293e6e-fd8b-48f0-8428-c60da904fa76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bc57d145-db6e-4c9e-901a-705029446606","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014449707","ivr_completed_at":"2026-07-17T10:13:07.057027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 15:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6977 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":5.92,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0f293e6e-fd8b-48f0-8428-c60da904fa76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bc57d145-db6e-4c9e-901a-705029446606","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014449707","ivr_completed_at":"2026-07-17T10:13:07.057027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 15:43:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6977 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":39,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0f293e6e-fd8b-48f0-8428-c60da904fa76
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6977
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"bc57d145-db6e-4c9e-901a-705029446606","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917014449707","ivr_completed_at":"2026-07-17T10:13:07.057027"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 15:44:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6977 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e35adab-e7cc-4a0a-8359-b86be8087614","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239417
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e35adab-e7cc-4a0a-8359-b86be8087614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4e35adab-e7cc-4a0a-8359-b86be8087614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:54:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6978 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e35adab-e7cc-4a0a-8359-b86be8087614","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e35adab-e7cc-4a0a-8359-b86be8087614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6978
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:54:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6978 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 15:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:55:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4e35adab-e7cc-4a0a-8359-b86be8087614","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/4e35adab-e7cc-4a0a-8359-b86be8087614
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6978
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 15:55:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6978 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:00:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6972 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:00:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bb0ddb2b-23b7-43f2-89db-dfa0fb9decc7
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6972
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:00:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6972 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:10:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:10:18 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:10:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:10:20 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:15:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:15:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dded824-9f46-47fd-845f-577f6b6eed7d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919352301
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dded824-9f46-47fd-845f-577f6b6eed7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8dded824-9f46-47fd-845f-577f6b6eed7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:17:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6979 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dded824-9f46-47fd-845f-577f6b6eed7d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dded824-9f46-47fd-845f-577f6b6eed7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"767ac63a-5ff5-4469-a64f-20207f536739","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352301053","ivr_completed_at":"2026-07-17T10:47:31.576892"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:17:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6979 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dded824-9f46-47fd-845f-577f6b6eed7d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dded824-9f46-47fd-845f-577f6b6eed7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"767ac63a-5ff5-4469-a64f-20207f536739","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352301053","ivr_completed_at":"2026-07-17T10:47:31.576892"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:17:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6979 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dded824-9f46-47fd-845f-577f6b6eed7d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":6.78,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dded824-9f46-47fd-845f-577f6b6eed7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"767ac63a-5ff5-4469-a64f-20207f536739","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352301053","ivr_completed_at":"2026-07-17T10:47:31.576892"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:18:33 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6979 | status: call-disconnected | ivr_option: Appointment & General | source: Google | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8dded824-9f46-47fd-845f-577f6b6eed7d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":75,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u0915
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8dded824-9f46-47fd-845f-577f6b6eed7d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"767ac63a-5ff5-4469-a64f-20207f536739","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919352301053","ivr_completed_at":"2026-07-17T10:47:31.576892"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 16:18:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6979 | status: completed | ivr_option: General Queries | source: Google | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:20:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"916d9f5b-c0fc-4e07-8112-de0ff8624725","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":9.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"0f293e6e-fd8b-48f0-8428-c60da904fa76","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf6fe308-f69d-4b27-a4cb-56c484628a06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919664193
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf6fe308-f69d-4b27-a4cb-56c484628a06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bf6fe308-f69d-4b27-a4cb-56c484628a06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:29:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6980 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919664193040 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a15ac0f1-1edb-4042-91de-b296049705df","run_id":"a15ac0f1-1edb-4042-91de-b296049705df"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a15ac0f1-1edb-4042-91de-b296049705df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a15ac0f1-1edb-4042-91de-b296049705df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664193040' normalized='9664193040' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664193040"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6981 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a15ac0f1-1edb-4042-91de-b296049705df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664193040' normalized='9664193040' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664193040"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:30:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6981 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf6fe308-f69d-4b27-a4cb-56c484628a06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf6fe308-f69d-4b27-a4cb-56c484628a06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:30:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6980 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:30:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:30:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:30:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"bf6fe308-f69d-4b27-a4cb-56c484628a06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a15ac0f1-1edb-4042-91de-b296049705df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664193040' normalized='9664193040' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664193040"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:30:20 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6981 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":3.86,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a15ac0f1-1edb-4042-91de-b296049705df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664193040' normalized='9664193040' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664193040"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 16:30:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6981 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf6fe308-f69d-4b27-a4cb-56c484628a06","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/bf6fe308-f69d-4b27-a4cb-56c484628a06
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6980
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:30:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6980 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":29,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/a15ac0f1-1edb-4042-91de-b296049705df
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6981
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919664193040' normalized='9664193040' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919664193040"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 16:31:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6981 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ce3203d-02e9-4284-9163-588438011f7a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919664193
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ce3203d-02e9-4284-9163-588438011f7a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2ce3203d-02e9-4284-9163-588438011f7a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:31:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6982 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ce3203d-02e9-4284-9163-588438011f7a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ce3203d-02e9-4284-9163-588438011f7a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:31:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6982 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ce3203d-02e9-4284-9163-588438011f7a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":66}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2ce3203d-02e9-4284-9163-588438011f7a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6982
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:32:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6982 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2ce3203d-02e9-4284-9163-588438011f7a","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918696379
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/267fd7c5-30c7-4c5b-8699-f80da921013f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 267fd7c5-30c7-4c5b-8699-f80da921013f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:35:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6983 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/267fd7c5-30c7-4c5b-8699-f80da921013f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"160d5c7e-e736-40dd-be7d-058b07f6e24b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696379109","ivr_completed_at":"2026-07-17T11:05:53.995564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6983 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/267fd7c5-30c7-4c5b-8699-f80da921013f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"160d5c7e-e736-40dd-be7d-058b07f6e24b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696379109","ivr_completed_at":"2026-07-17T11:05:53.995564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:35:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6983 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"203da400-34d2-44a1-a963-ff4bc6eb4ced","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918239417
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/203da400-34d2-44a1-a963-ff4bc6eb4ced
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 203da400-34d2-44a1-a963-ff4bc6eb4ced
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:36:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6984 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:36:21 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Neha Jangid', date_raw: '', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 16:36:21 [13.203.39.153][-][-][info][bolna] [knowledge][working] Direct name match "<span class="hl">Neha Jangid</span>" → Dr. Neha Jangid
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1694
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 16:36:21 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 7, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"203da400-34d2-44a1-a963-ff4bc6eb4ced","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/203da400-34d2-44a1-a963-ff4bc6eb4ced
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6984
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:36:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6984 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"203da400-34d2-44a1-a963-ff4bc6eb4ced","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/203da400-34d2-44a1-a963-ff4bc6eb4ced
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6984
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 16:36:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6984 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":16.7,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0928\u093e\u092e \u092c\u0924\u093e\u092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/267fd7c5-30c7-4c5b-8699-f80da921013f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"160d5c7e-e736-40dd-be7d-058b07f6e24b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696379109","ivr_completed_at":"2026-07-17T11:05:53.995564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:37:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6983 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":121,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0915\u094d\u092f\u093e \u0928\u093e\u092e \u092c\u0924\u093e\u092f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/267fd7c5-30c7-4c5b-8699-f80da921013f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6983
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"160d5c7e-e736-40dd-be7d-058b07f6e24b","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918696379109","ivr_completed_at":"2026-07-17T11:05:53.995564"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 16:38:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6983 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 16:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":121.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:45:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:45:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:45:19 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":121.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:50:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":121.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 16:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":121.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"267fd7c5-30c7-4c5b-8699-f80da921013f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":121.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919588858
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea71106-8032-495d-8f6c-7cd1ed38d434
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: fea71106-8032-495d-8f6c-7cd1ed38d434
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:04:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6985 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea71106-8032-495d-8f6c-7cd1ed38d434
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6985
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:04:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6985 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":65}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/fea71106-8032-495d-8f6c-7cd1ed38d434
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6985
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:05:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6985 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a15ac0f1-1edb-4042-91de-b296049705df","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":29.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:05:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9f6aab-2e8b-4829-a9c1-0da2d7c61648","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919755288
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5c9f6aab-2e8b-4829-a9c1-0da2d7c61648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5c9f6aab-2e8b-4829-a9c1-0da2d7c61648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:08:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6986 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9f6aab-2e8b-4829-a9c1-0da2d7c61648","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5c9f6aab-2e8b-4829-a9c1-0da2d7c61648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6986
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:08:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6986 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919588858034 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f0870995-ec7a-4676-a66b-31d024149807","run_id":"f0870995-ec7a-4676-a66b-31d024149807"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 17:10:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919755288582 HTTP:200 response:{"status":"queued","message":"done","execution_id":"6129d2e7-3704-4b35-aba5-396183ec6d59","run_id":"6129d2e7-3704-4b35-aba5-396183ec6d59"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0870995-ec7a-4676-a66b-31d024149807","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0870995-ec7a-4676-a66b-31d024149807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f0870995-ec7a-4676-a66b-31d024149807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919588858034' normalized='9588858034' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919588858034"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6987 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6129d2e7-3704-4b35-aba5-396183ec6d59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 6129d2e7-3704-4b35-aba5-396183ec6d59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919755288582' normalized='9755288582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919755288582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6988 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0870995-ec7a-4676-a66b-31d024149807","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0870995-ec7a-4676-a66b-31d024149807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919588858034' normalized='9588858034' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919588858034"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6987 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6129d2e7-3704-4b35-aba5-396183ec6d59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919755288582' normalized='9755288582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919755288582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6988 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0870995-ec7a-4676-a66b-31d024149807","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0870995-ec7a-4676-a66b-31d024149807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919588858034' normalized='9588858034' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919588858034"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6987 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5c9f6aab-2e8b-4829-a9c1-0da2d7c61648","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":596,"output":60}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/5c9f6aab-2e8b-4829-a9c1-0da2d7c61648
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6986
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6986 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:10:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6129d2e7-3704-4b35-aba5-396183ec6d59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919755288582' normalized='9755288582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919755288582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 17:10:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6988 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0870995-ec7a-4676-a66b-31d024149807","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.1,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0870995-ec7a-4676-a66b-31d024149807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919588858034' normalized='9588858034' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919588858034"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 17:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6987 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.88,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6129d2e7-3704-4b35-aba5-396183ec6d59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919755288582' normalized='9755288582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919755288582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 17:11:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6988 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f0870995-ec7a-4676-a66b-31d024149807","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":7,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f0870995-ec7a-4676-a66b-31d024149807
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919588858034' normalized='9588858034' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919588858034"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 17:11:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6987 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":47,"total_cost":6,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/6129d2e7-3704-4b35-aba5-396183ec6d59
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6988
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919755288582' normalized='9755288582' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919755288582"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 17:11:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6988 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 17:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:25:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:35:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 17:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:05:17 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"6129d2e7-3704-4b35-aba5-396183ec6d59","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":47.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"fea71106-8032-495d-8f6c-7cd1ed38d434","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917791023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 18:19:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6989 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917791023485 HTTP:200 response:{"status":"queued","message":"done","execution_id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","run_id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4b42fc0-296f-4e6d-bca6-bf61911114e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: e4b42fc0-296f-4e6d-bca6-bf61911114e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917791023485' normalized='7791023485' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917791023485"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6990 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4b42fc0-296f-4e6d-bca6-bf61911114e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6990
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917791023485' normalized='7791023485' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917791023485"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 18:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6990 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd8837c6-489b-4de2-87ad-0fe2845d6e5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791023485","ivr_completed_at":"2026-07-17T12:50:11.177446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6989 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd8837c6-489b-4de2-87ad-0fe2845d6e5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791023485","ivr_completed_at":"2026-07-17T12:50:11.177446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:20:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6989 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:20:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:20:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:20:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/e4b42fc0-296f-4e6d-bca6-bf61911114e6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6990
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917791023485' normalized='7791023485' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917791023485"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 18:20:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6990 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":4.81,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd8837c6-489b-4de2-87ad-0fe2845d6e5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791023485","ivr_completed_at":"2026-07-17T12:50:11.177446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:20:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6989 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":46,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant:  \u091c\u0940, \u092e\u0948\u0902 \u0938\u0941\u0928
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6989
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dd8837c6-489b-4de2-87ad-0fe2845d6e5d","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+917791023485","ivr_completed_at":"2026-07-17T12:50:11.177446"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 18:21:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6989 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:25:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"35d34ec6-cc5f-4b1e-bf96-01eab35f2ff4","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":46.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919636440
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28aca785-a783-436e-949e-29ca75c5294f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 28aca785-a783-436e-949e-29ca75c5294f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 18:42:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6991 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28aca785-a783-436e-949e-29ca75c5294f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1f36897d-f97b-437c-ae5f-9f3c41676e34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440234","ivr_completed_at":"2026-07-17T13:13:07.144526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6991 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28aca785-a783-436e-949e-29ca75c5294f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1f36897d-f97b-437c-ae5f-9f3c41676e34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440234","ivr_completed_at":"2026-07-17T13:13:07.144526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:43:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6991 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":14.64,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28aca785-a783-436e-949e-29ca75c5294f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1f36897d-f97b-437c-ae5f-9f3c41676e34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440234","ivr_completed_at":"2026-07-17T13:13:07.144526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:44:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6991 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":115,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/28aca785-a783-436e-949e-29ca75c5294f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"1f36897d-f97b-437c-ae5f-9f3c41676e34","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919636440234","ivr_completed_at":"2026-07-17T13:13:07.144526"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 18:45:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 18:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 18:45:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6991 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 18:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:45:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:45:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:50:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 18:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:05:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:15:26 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:15:27 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:15:32 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:15:33 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:15:34 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"28aca785-a783-436e-949e-29ca75c5294f","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed853a96-4eff-482a-b2ce-d2301818a5b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918302979
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed853a96-4eff-482a-b2ce-d2301818a5b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ed853a96-4eff-482a-b2ce-d2301818a5b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:27:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6992 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed853a96-4eff-482a-b2ce-d2301818a5b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed853a96-4eff-482a-b2ce-d2301818a5b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95521a33-2bdb-49b2-8d02-740470c133f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302979003","ivr_completed_at":"2026-07-17T13:58:00.326730"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6992 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed853a96-4eff-482a-b2ce-d2301818a5b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed853a96-4eff-482a-b2ce-d2301818a5b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95521a33-2bdb-49b2-8d02-740470c133f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302979003","ivr_completed_at":"2026-07-17T13:58:00.326730"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:28:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6992 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ed853a96-4eff-482a-b2ce-d2301818a5b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed853a96-4eff-482a-b2ce-d2301818a5b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":26.82,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed853a96-4eff-482a-b2ce-d2301818a5b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95521a33-2bdb-49b2-8d02-740470c133f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302979003","ivr_completed_at":"2026-07-17T13:58:00.326730"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:30:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6992 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ed853a96-4eff-482a-b2ce-d2301818a5b1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":165,"total_cost":18,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  hello\nassistant: \u091c\u0940, \u092e\u0948\u0902 \u0906\u092a\u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ed853a96-4eff-482a-b2ce-d2301818a5b1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6992
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"95521a33-2bdb-49b2-8d02-740470c133f9","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918302979003","ivr_completed_at":"2026-07-17T13:58:00.326730"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 19:30:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6992 | status: completed | ivr_option: General Queries | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919414058
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12a63f57-fc2a-403b-98d7-8a5f683d53dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 12a63f57-fc2a-403b-98d7-8a5f683d53dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:38:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6993 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12a63f57-fc2a-403b-98d7-8a5f683d53dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dbb7fca9-3f38-4e1b-a5de-0fa1f8fdcb09","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414058645","ivr_completed_at":"2026-07-17T14:09:07.294374"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:39:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6993 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12a63f57-fc2a-403b-98d7-8a5f683d53dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dbb7fca9-3f38-4e1b-a5de-0fa1f8fdcb09","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414058645","ivr_completed_at":"2026-07-17T14:09:07.294374"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:39:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6993 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":22.21,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u092f\u0939 \u0939\u092e\u0928\u0947\nuser:  \u092f\u0939 \u0905\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12a63f57-fc2a-403b-98d7-8a5f683d53dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"dbb7fca9-3f38-4e1b-a5de-0fa1f8fdcb09","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919414058645","ivr_completed_at":"2026-07-17T14:09:07.294374"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 19:40:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6993 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":122,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser: \u092f\u0939 \u0939\u092e\u0928\u0947\nuser:  \u092f\u0939 \u0905\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/12a63f57-fc2a-403b-98d7-8a5f683d53dc
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6993
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:41:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6993 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":122.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"e4b42fc0-296f-4e6d-bca6-bf61911114e6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":122.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d7f1b6a-68f2-4138-a7d6-c677ef8e1d80","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918769069
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8d7f1b6a-68f2-4138-a7d6-c677ef8e1d80
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:52:43 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6994 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d7f1b6a-68f2-4138-a7d6-c677ef8e1d80","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:53:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6994 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8d7f1b6a-68f2-4138-a7d6-c677ef8e1d80","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6994
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:53:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6994 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4659fcc9-b786-4d1f-be76-82075ef54b95","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919509103
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 4659fcc9-b786-4d1f-be76-82075ef54b95
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:53:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6995 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4659fcc9-b786-4d1f-be76-82075ef54b95","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:54:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6995 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"4659fcc9-b786-4d1f-be76-82075ef54b95","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":51}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6995
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:54:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6995 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9648854-a36d-4080-95d1-e6aa46f2ad7f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918890527
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c9648854-a36d-4080-95d1-e6aa46f2ad7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 19:58:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6996 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9648854-a36d-4080-95d1-e6aa46f2ad7f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"290e5d6e-7a0f-439a-a36a-ed2888365a04","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-17T14:28:53.123754"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6996 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9648854-a36d-4080-95d1-e6aa46f2ad7f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"290e5d6e-7a0f-439a-a36a-ed2888365a04","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-17T14:28:53.123754"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:58:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6996 | status: in-progress | ivr_option: Appointment & General | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9648854-a36d-4080-95d1-e6aa46f2ad7f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.28,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 director \u0938\u0947  \u092e\u093f\u0932\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"290e5d6e-7a0f-439a-a36a-ed2888365a04","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-17T14:28:53.123754"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:59:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6996 | status: call-disconnected | ivr_option: Appointment & General | source: Meta | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c9648854-a36d-4080-95d1-e6aa46f2ad7f","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":53,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0941\u091d\u0947 director \u0938\u0947  \u092e\u093f\u0932\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c9648854-a36d-4080-95d1-e6aa46f2ad7f
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6996
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","call_sid":"290e5d6e-7a0f-439a-a36a-ed2888365a04","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+918890527465","ivr_completed_at":"2026-07-17T14:28:53.123754"},"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 19:59:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6996 | status: completed | ivr_option: General Queries | source: Meta | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918769069403 HTTP:200 response:{"status":"queued","message":"done","execution_id":"f8d1faae-8738-492b-85eb-cefb76e1710a","run_id":"f8d1faae-8738-492b-85eb-cefb76e1710a"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919509103001 HTTP:200 response:{"status":"queued","message":"done","execution_id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","run_id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509103001' normalized='9509103001' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509103001"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6997 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8d1faae-8738-492b-85eb-cefb76e1710a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: f8d1faae-8738-492b-85eb-cefb76e1710a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918769069403' normalized='8769069403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918769069403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6998 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509103001' normalized='9509103001' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509103001"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:00:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6997 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8d1faae-8738-492b-85eb-cefb76e1710a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6998
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918769069403' normalized='8769069403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918769069403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:00:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6998 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"f8d1faae-8738-492b-85eb-cefb76e1710a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"12a63f57-fc2a-403b-98d7-8a5f683d53dc","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":122.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509103001' normalized='9509103001' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509103001"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:00:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6997 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8d1faae-8738-492b-85eb-cefb76e1710a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6998
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918769069403' normalized='8769069403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918769069403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:00:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6998 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8d1faae-8738-492b-85eb-cefb76e1710a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.04,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6998
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918769069403' normalized='8769069403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918769069403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:00:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6998 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509103001' normalized='9509103001' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509103001"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:00:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6997 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"f8d1faae-8738-492b-85eb-cefb76e1710a","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":3,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936 
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/f8d1faae-8738-492b-85eb-cefb76e1710a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6998
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918769069403' normalized='8769069403' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918769069403"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:00:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6998 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":14,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6997
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919509103001' normalized='9509103001' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919509103001"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:00:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6997 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c01eb826-cd0c-4003-905e-cfc38df9ce90","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c01eb826-cd0c-4003-905e-cfc38df9ce90
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:03:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6999 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c01eb826-cd0c-4003-905e-cfc38df9ce90","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:03:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6999 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4a84c9d-96de-4e76-af4e-660bfb20b0b5","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: b4a84c9d-96de-4e76-af4e-660bfb20b0b5
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:03:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7000 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4a84c9d-96de-4e76-af4e-660bfb20b0b5","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7000
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:03:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7000 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c01eb826-cd0c-4003-905e-cfc38df9ce90","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":589,"output":62}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 6999
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:04:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 6999 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"b4a84c9d-96de-4e76-af4e-660bfb20b0b5","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":594,"output":61}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7000
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:04:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7000 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84027ccd-e002-4428-9e03-58bcf258a5fd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 84027ccd-e002-4428-9e03-58bcf258a5fd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:04:48 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7001 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84027ccd-e002-4428-9e03-58bcf258a5fd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7001
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:04:52 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7001 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919511561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2171c0b1-8447-46d2-9c93-5d9b452155a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:04:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7002 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf94f446-ab5d-4b53-bbc9-1c871a0ce991","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919521278
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: bf94f446-ab5d-4b53-bbc9-1c871a0ce991
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:05:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7003 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:05:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:05:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{},"cost_breakdown":null,"extracted_data":null,"summary":
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ec40798-d545-41dd-bbcf-7b096fa99f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511561513","ivr_completed_at":"2026-07-17T14:35:16.803987"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7002 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ec40798-d545-41dd-bbcf-7b096fa99f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511561513","ivr_completed_at":"2026-07-17T14:35:16.803987"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:05:17 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7002 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84027ccd-e002-4428-9e03-58bcf258a5fd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7001
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:05:27 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7001 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf94f446-ab5d-4b53-bbc9-1c871a0ce991","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:05:30 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7003 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"bf94f446-ab5d-4b53-bbc9-1c871a0ce991","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":54}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7003
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:06:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7003 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":12.24,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  customer care \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"8ec40798-d545-41dd-bbcf-7b096fa99f52","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511561513","ivr_completed_at":"2026-07-17T14:35:16.803987"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 20:06:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7002 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":115,"total_cost":12,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  customer care \u0938\u0947 \u092c\u093e\u0924 \u0915\u0930\u0928\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/2171c0b1-8447-46d2-9c93-5d9b452155a6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7002
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:07:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7002 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69656be9-9661-43fe-8003-a2166fab2ed1","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375398
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 69656be9-9661-43fe-8003-a2166fab2ed1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:07:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7004 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69656be9-9661-43fe-8003-a2166fab2ed1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"f2e285e4-99be-407f-b85f-89ad7f144133","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+916375398939","ivr_completed_at":"2026-07-17T14:37:27.717901"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:07:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7004 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69656be9-9661-43fe-8003-a2166fab2ed1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:07:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7004 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90379aa2-2c7b-4668-9074-aabf0074e03a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919511561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 90379aa2-2c7b-4668-9074-aabf0074e03a
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:07:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7005 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90379aa2-2c7b-4668-9074-aabf0074e03a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7005
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:08:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7005 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"90379aa2-2c7b-4668-9074-aabf0074e03a","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7005
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:09:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7005 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69656be9-9661-43fe-8003-a2166fab2ed1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":8.57,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  madam emergency \u092e\u0947\u0902 \u0906\u091c \u092f\u0939 \u091a\u0940\u091c\u093c card \u0932\u0917\u0924\u093e \u0939\u0948 \u0915\u094d\u092f\u093e \u0906\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:09:28 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:09:29 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7004 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"69656be9-9661-43fe-8003-a2166fab2ed1","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":118,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  madam emergency \u092e\u0947\u0902 \u0906\u091c \u092f\u0939 \u091a\u0940\u091c\u093c card \u0932\u0917\u0924\u093e \u0939\u0948 \u0915\u094d\u092f\u093e \u0906\u
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/69656be9-9661-43fe-8003-a2166fab2ed1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7004
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:09:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7004 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c05ec1a-b9e1-4a43-b6e0-289cb715d48d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919511561
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 9c05ec1a-b9e1-4a43-b6e0-289cb715d48d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:09:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7006 | status: ringing | ivr_option: No input | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c05ec1a-b9e1-4a43-b6e0-289cb715d48d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"07720eb3-7a3e-4c33-bae6-4d05a4207eaf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511561513","ivr_completed_at":"2026-07-17T14:39:54.389160"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7006 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c05ec1a-b9e1-4a43-b6e0-289cb715d48d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"07720eb3-7a3e-4c33-bae6-4d05a4207eaf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511561513","ivr_completed_at":"2026-07-17T14:39:54.389160"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:09:56 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7006 | status: in-progress | ivr_option: Appointment & General | source: Google | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:10:23 [13.203.39.153][-][-][info][bolna] [Bolna SearchDoctor] doctor: 'Pulmonology', date_raw: '2026-07-17', check_date: '2026-07-17'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1988
2026-07-17 20:10:23 [13.203.39.153][-][-][info][bolna] [Bolna findDoctors] Alias match 'pulmonology' → 'Pulmonology'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1772
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 20:10:23 [13.203.39.153][-][-][info][bolna] [knowledge][working] Alias resolved "<span class="hl">pulmonology</span>" → Pulmonology
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/common/components/AgentEventLogger.php:72
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1773
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:1993
2026-07-17 20:10:23 [13.203.39.153][-][-][info][bolna] [Bolna Leave Check] doctor_id: 17, check_date: '2026-07-17', is_on_leave: false
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2113
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2005
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c05ec1a-b9e1-4a43-b6e0-289cb715d48d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":9.23,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u0915\u0948\u0938\u0947 \u092c\u093e\u0924 \u091
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","call_sid":"07720eb3-7a3e-4c33-bae6-4d05a4207eaf","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919511561513","ivr_completed_at":"2026-07-17T14:39:54.389160"},"recipient_phone_number":"+918035383505"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 20:10:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7006 | status: call-disconnected | ivr_option: Appointment Booking | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"9c05ec1a-b9e1-4a43-b6e0-289cb715d48d","agent_id":"a2e418f2-f9e5-4efb-8045-8e51e327c5b6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":72,"total_cost":9,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u092e\u0948\u0902 \u0915\u0948\u0938\u0947 \u092c\u093e\u0924 \u0915\
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/9c05ec1a-b9e1-4a43-b6e0-289cb715d48d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7006
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035383505' normalized='8035383505' → source='Google'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7006 | status: completed | ivr_option: Appointment Booking | source: Google | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8fb7e21e-d9b6-4969-9cb3-10216caeb0c2","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+916375398
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8fb7e21e-d9b6-4969-9cb3-10216caeb0c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:11:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7007 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8fb7e21e-d9b6-4969-9cb3-10216caeb0c2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","call_sid":"41aa10b4-b468-4480-a9a6-fff278dea366","timezone":"America\/Los_Angeles","call_reason":"Emergency","from_number":"+916375398939","ivr_completed_at":"2026-07-17T14:41:50.701604"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Emergency
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7007 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8fb7e21e-d9b6-4969-9cb3-10216caeb0c2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"azure\/gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usa
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:11:51 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7007 | status: in-progress | ivr_option: Emergency | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8fb7e21e-d9b6-4969-9cb3-10216caeb0c2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":7.5,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  madam \u092e\u0941\u091d\u0947 \u0915\u0941\u091b \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u091a\u093e\u0939\u093f\u090f hospital \u0915\u0947 \u092c\u093e\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:13:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7007 | status: call-disconnected | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8fb7e21e-d9b6-4969-9cb3-10216caeb0c2","agent_id":"fc870824-ef10-4be8-8576-f5794a4398aa","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":95,"total_cost":12,"transcript":"assistant: Forbaxy Emergency.  \u092c\u0924\u093e\u0907\u090f, \u0915\u094d\u092f\u093e emergency \u0939\u0948\nuser:  madam \u092e\u0941\u091d\u0947 \u0915\u0941\u091b \u091c\u093e\u0928\u0915\u093e\u0930\u0940 \u091a\u093e\u0939\u093f\u090f hospital \u0915\u0947 \u092c\u093e\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/8fb7e21e-d9b6-4969-9cb3-10216caeb0c2
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7007
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:13:21 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7007 | status: completed | ivr_option: Emergency | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"97c9faf8-e3a3-4387-86d7-d0d7ac9a1c81","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":14.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919521278692 HTTP:200 response:{"status":"queued","message":"done","execution_id":"eb4deb6d-207a-46ff-af0e-8b01fa6a5d83","run_id":"eb4deb6d-207a-46ff-af0e-8b01fa6a5d83"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:20:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919521278692 HTTP:200 response:{"status":"queued","message":"done","execution_id":"723e237b-5b1f-484b-bcd1-2189afb54b09","run_id":"723e237b-5b1f-484b-bcd1-2189afb54b09"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919521278692 HTTP:200 response:{"status":"queued","message":"done","execution_id":"3c4f6844-7b56-4ea6-a62a-832e1cb6bc3e","run_id":"3c4f6844-7b56-4ea6-a62a-832e1cb6bc3e"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919521278692 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0539a714-2263-4ea4-a100-7c933ecd3f22","run_id":"0539a714-2263-4ea4-a100-7c933ecd3f22"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:20:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919511561513 HTTP:200 response:{"status":"queued","message":"done","execution_id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","run_id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"723e237b-5b1f-484b-bcd1-2189afb54b09","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 723e237b-5b1f-484b-bcd1-2189afb54b09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7008 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb4deb6d-207a-46ff-af0e-8b01fa6a5d83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: eb4deb6d-207a-46ff-af0e-8b01fa6a5d83
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7009 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0b8fd896-2895-4b1b-bbf9-31f2b0147ad6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511561513' normalized='9511561513' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511561513"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7010 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0539a714-2263-4ea4-a100-7c933ecd3f22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 0539a714-2263-4ea4-a100-7c933ecd3f22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7011 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3c4f6844-7b56-4ea6-a62a-832e1cb6bc3e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 3c4f6844-7b56-4ea6-a62a-832e1cb6bc3e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:07 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7012 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0539a714-2263-4ea4-a100-7c933ecd3f22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7011 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb4deb6d-207a-46ff-af0e-8b01fa6a5d83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7009
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7009 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"723e237b-5b1f-484b-bcd1-2189afb54b09","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7008
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7008 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3c4f6844-7b56-4ea6-a62a-832e1cb6bc3e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7012
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7012 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511561513' normalized='9511561513' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511561513"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7010 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"3c4f6844-7b56-4ea6-a62a-832e1cb6bc3e","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7012
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7012 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"723e237b-5b1f-484b-bcd1-2189afb54b09","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7008
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:13 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7008 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0539a714-2263-4ea4-a100-7c933ecd3f22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7011 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0539a714-2263-4ea4-a100-7c933ecd3f22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":0,"total_cost":0.2,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:20:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7011 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511561513' normalized='9511561513' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511561513"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:20:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7010 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0539a714-2263-4ea4-a100-7c933ecd3f22","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":true,"conversation_duration":12,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0539a714-2263-4ea4-a100-7c933ecd3f22
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7011
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:20:40 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7011 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.74,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511561513' normalized='9511561513' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511561513"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:20:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7010 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"0b8fd896-2895-4b1b-bbf9-31f2b0147ad6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":21,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/0b8fd896-2895-4b1b-bbf9-31f2b0147ad6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:21:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7010
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919511561513' normalized='9511561513' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919511561513"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:21:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7010 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"eb4deb6d-207a-46ff-af0e-8b01fa6a5d83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: failed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7009
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919521278692' normalized='9521278692' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919521278692"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:21:25 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7009 | status: failed | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"eb4deb6d-207a-46ff-af0e-8b01fa6a5d83","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"2171c0b1-8447-46d2-9c93-5d9b452155a6","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":115.0,"total_cost":12.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918619987
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 96b2c3ab-e2dd-4098-abb5-0786743865cf
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:28:54 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7013 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:28:57 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7013 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7013
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:29:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7013 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:30:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918619987113 HTTP:200 response:{"status":"queued","message":"done","execution_id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","run_id":"c8010376-31e5-4ab3-8a0e-1f291258e94d"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: c8010376-31e5-4ab3-8a0e-1f291258e94d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619987113' normalized='8619987113' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619987113"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7014 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619987113' normalized='8619987113' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619987113"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:30:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7014 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619987113' normalized='8619987113' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619987113"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:30:12 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7014 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":1.21,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619987113' normalized='8619987113' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619987113"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:30:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7014 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/c8010376-31e5-4ab3-8a0e-1f291258e94d
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7014
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918619987113' normalized='8619987113' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918619987113"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7014 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c0dacaf-7375-49e5-87f5-d42130df623e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918003697
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 8c0dacaf-7375-49e5-87f5-d42130df623e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:30:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7015 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c0dacaf-7375-49e5-87f5-d42130df623e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:31:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7015 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"8c0dacaf-7375-49e5-87f5-d42130df623e","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":590,"output":53}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7015
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:31:47 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7015 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"c8010376-31e5-4ab3-8a0e-1f291258e94d","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:40:22 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918003697205 HTTP:200 response:{"status":"queued","message":"done","execution_id":"689bd9c9-0f4f-4945-9718-632c2901bb48","run_id":"689bd9c9-0f4f-4945-9718-632c2901bb48"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 689bd9c9-0f4f-4945-9718-632c2901bb48
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918003697205' normalized='8003697205' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918003697205"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:40:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7016 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7016
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918003697205' normalized='8003697205' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918003697205"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:40:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7016 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:40:22 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:40:23 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:40:27 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:40:29 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:40:29 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7016
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918003697205' normalized='8003697205' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918003697205"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 20:40:38 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7016 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7016
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918003697205' normalized='8003697205' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918003697205"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:41:00 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7016 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/689bd9c9-0f4f-4945-9718-632c2901bb48
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7016
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918003697205' normalized='8003697205' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918003697205"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 20:41:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7016 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 20:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 20:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ef1981a-4f08-474d-bfd1-90c81407e2e3","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+917737350
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 2ef1981a-4f08-474d-bfd1-90c81407e2e3
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:02:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7017 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ef1981a-4f08-474d-bfd1-90c81407e2e3","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:02:23 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7017 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"2ef1981a-4f08-474d-bfd1-90c81407e2e3","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":592,"output":50}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7017
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:02:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7017 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"689bd9c9-0f4f-4945-9718-632c2901bb48","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +917737350044 HTTP:200 response:{"status":"queued","message":"done","execution_id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","run_id":"586435fd-c60b-4590-81b1-2a000ce3c6eb"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 586435fd-c60b-4590-81b1-2a000ce3c6eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917737350044' normalized='7737350044' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917737350044"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7018 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917737350044' normalized='7737350044' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917737350044"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:10:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7018 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917737350044' normalized='7737350044' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917737350044"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:10:18 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7018 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.21,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917737350044' normalized='7737350044' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917737350044"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 21:10:44 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7018 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":26,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/586435fd-c60b-4590-81b1-2a000ce3c6eb
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7018
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+917737350044' normalized='7737350044' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:10:58 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+917737350044"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: Outbound Followup
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 21:10:59 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7018 | status: completed | ivr_option: Outbound Followup | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74daf205-1236-4669-9473-67c5a9a3e6ca","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919680411
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 74daf205-1236-4669-9473-67c5a9a3e6ca
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:20:11 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7019 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74daf205-1236-4669-9473-67c5a9a3e6ca","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7019
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:20:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7019 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"74daf205-1236-4669-9473-67c5a9a3e6ca","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":591,"output":48}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7019
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:21:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7019 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84116dba-bf54-4203-ac30-01b155ac59bd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919166937
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 84116dba-bf54-4203-ac30-01b155ac59bd
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:22:37 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7020 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84116dba-bf54-4203-ac30-01b155ac59bd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7020
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:22:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7020 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"84116dba-bf54-4203-ac30-01b155ac59bd","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":587,"output":56}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7020
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:23:14 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7020 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"586435fd-c60b-4590-81b1-2a000ce3c6eb","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":26.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"96b2c3ab-e2dd-4098-abb5-0786743865cf","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":588,"outpu
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f21e4f-8f3f-4f1f-9bba-18098f27e752","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919821033
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a4f21e4f-8f3f-4f1f-9bba-18098f27e752
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:27:31 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7021 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f21e4f-8f3f-4f1f-9bba-18098f27e752","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7021
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:27:50 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7021 | status: call-disconnected | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919821033
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ec011eec-a85b-4aa7-86f2-416d6a97749e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:27:55 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7022 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7022
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69060785-3258-4a93-94a6-bb9b47b938a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919821033978","ivr_completed_at":"2026-07-17T15:58:09.231741"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7022 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7022
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69060785-3258-4a93-94a6-bb9b47b938a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919821033978","ivr_completed_at":"2026-07-17T15:58:09.231741"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 21:28:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7022 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a4f21e4f-8f3f-4f1f-9bba-18098f27e752","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":595,"output":64}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7021
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:28:24 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7021 | status: completed | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":2.69,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092f\u0939 \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7022
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69060785-3258-4a93-94a6-bb9b47b938a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919821033978","ivr_completed_at":"2026-07-17T15:58:09.231741"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 21:28:34 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7022 | status: call-disconnected | ivr_option: Appointment & General | source: Website | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":39,"total_cost":6,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  ma'am \u092f\u0939 \u0906\u092a\u0915\u0947 \u092f\u0939\u093e\u0902 \
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ec011eec-a85b-4aa7-86f2-416d6a97749e
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7022
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"69060785-3258-4a93-94a6-bb9b47b938a0","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919821033978","ivr_completed_at":"2026-07-17T15:58:09.231741"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: General Queries
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 21:28:49 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7022 | status: completed | ivr_option: General Queries | source: Website | flag: unresolved_query | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919680411828 HTTP:200 response:{"status":"queued","message":"done","execution_id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","run_id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 21:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919166937010 HTTP:200 response:{"status":"queued","message":"done","execution_id":"421cbc99-9f8c-4996-9df5-c85ff804f8db","run_id":"421cbc99-9f8c-4996-9df5-c85ff804f8db"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 21:30:04 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919821033978 HTTP:200 response:{"status":"queued","message":"done","execution_id":"475003e5-0aa0-4631-8b46-c15a82efc591","run_id":"475003e5-0aa0-4631-8b46-c15a82efc591"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 20893bb2-5cc3-4bda-9150-8dd4a5d049b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919680411828' normalized='9680411828' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919680411828"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7023 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"421cbc99-9f8c-4996-9df5-c85ff804f8db","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 421cbc99-9f8c-4996-9df5-c85ff804f8db
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166937010' normalized='9166937010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166937010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7024 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"475003e5-0aa0-4631-8b46-c15a82efc591","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 475003e5-0aa0-4631-8b46-c15a82efc591
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919821033978' normalized='9821033978' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919821033978"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7025 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919680411828' normalized='9680411828' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919680411828"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7023 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"421cbc99-9f8c-4996-9df5-c85ff804f8db","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166937010' normalized='9166937010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166937010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7024 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"475003e5-0aa0-4631-8b46-c15a82efc591","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919821033978' normalized='9821033978' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919821033978"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:06 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7025 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"475003e5-0aa0-4631-8b46-c15a82efc591","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919680411828' normalized='9680411828' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919680411828"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:16 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7023 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"421cbc99-9f8c-4996-9df5-c85ff804f8db","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166937010' normalized='9166937010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166937010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:19 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7024 | status: in-progress | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"475003e5-0aa0-4631-8b46-c15a82efc591","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7025
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919821033978' normalized='9821033978' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919821033978"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 21:30:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7025 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"421cbc99-9f8c-4996-9df5-c85ff804f8db","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.19,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166937010' normalized='9166937010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166937010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 21:30:32 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7024 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"421cbc99-9f8c-4996-9df5-c85ff804f8db","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":13,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/421cbc99-9f8c-4996-9df5-c85ff804f8db
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7024
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919166937010' normalized='9166937010' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919166937010"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 21:30:35 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7024 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0.5,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919680411828' normalized='9680411828' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919680411828"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 21:30:39 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7023 | status: call-disconnected | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":22,"total_cost":3,"transcript":"assistant: \u0928\u092e\u0938\u094d\u0915\u093e\u0930, \u092e\u0948\u0902 Forbaxy Hospitals \u0938\u0947 \u092c\u094b\u0932 \u0930\u0939\u0940 \u0939\u0942\u0901. \u0906\u092a\u0928\u0947 \u0939\u092e\u0947 contact \u0915\u0930\u0928\u0947 \u0915\u0940 \u0915\u094b\u0936\u093f\u0936
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/20893bb2-5cc3-4bda-9150-8dd4a5d049b6
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7023
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919680411828' normalized='9680411828' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919680411828"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option detected: No input
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:681
2026-07-17 21:30:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7023 | status: completed | ivr_option: No input | source: Unknown | flag: no_action | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 21:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 21:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:15:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:15:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"20893bb2-5cc3-4bda-9150-8dd4a5d049b6","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार, मैं Forbaxy Hospitals से बोल
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:15:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ec011eec-a85b-4aa7-86f2-416d6a97749e","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":39.0,"total_cost":6.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे �
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+919783209
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: ff133787-431b-42a3-a854-fb2d70cf2d18
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:19:53 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7026 | status: ringing | ivr_option: No input | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:20:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +919783209643 HTTP:200 response:{"status":"queued","message":"done","execution_id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","run_id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 5dbc4f24-be97-4dd3-94f0-b3fb82ee973c
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783209643' normalized='9783209643' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783209643"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:20:03 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7027 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7027
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783209643' normalized='9783209643' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783209643"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:20:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7027 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f29b0763-1267-44e5-8495-53e8f920e514","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919783209643","ivr_completed_at":"2026-07-17T16:50:09.325470"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 22:20:09 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7026 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: in-progress
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f29b0763-1267-44e5-8495-53e8f920e514","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919783209643","ivr_completed_at":"2026-07-17T16:50:09.325470"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 22:20:10 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7026 | status: in-progress | ivr_option: Appointment & General | source: Website | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7027
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+919783209643' normalized='9783209643' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+919783209643"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:20:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7027 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":15.01,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u092e\u0947\u0902 \u092f\u0939 \u092a\u0924\u093e \u0915\u09
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":{"agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","call_sid":"f29b0763-1267-44e5-8495-53e8f920e514","timezone":"America\/Los_Angeles","call_reason":"Appointment & General","from_number":"+919783209643","ivr_completed_at":"2026-07-17T16:50:09.325470"},"recipient_phone_number":"+918035303580"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option from context: Appointment & General
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:651
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Groq upgraded IVR: Appointment Booking
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:658
2026-07-17 22:22:01 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7026 | status: call-disconnected | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:22:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":128,"total_cost":15,"transcript":"assistant: Welcome to Forbaxy Hospitals, \u092e\u0948\u0902 \u0906\u092a\u0915\u0940 \u0915\u0948\u0938\u0947 \u0938\u0939\u093e\u092f\u0924\u093e \u0915\u0930 \u0938\u0915\u0924\u0940 \u0939\u0942\u0901?\nuser:  \u0939\u092e\u0947\u0902 \u092f\u0939 \u092a\u0924\u093e \u0915\u093
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:22:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: https://api.bolna.ai/recordings/call/ff133787-431b-42a3-a854-fb2d70cf2d18
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:22:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:22:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7026
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:22:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035303580' normalized='8035303580' → source='Website'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:22:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7026 | status: completed | ivr_option: Appointment Booking | source: Website | flag: booking_incomplete | transfer: 0 | callback: 1
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:25:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:40:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a717e81a-a5c4-48a4-bd8a-6b21709757a9","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"ringing","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"+918009447
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a717e81a-a5c4-48a4-bd8a-6b21709757a9
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:57:36 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7028 | status: ringing | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a717e81a-a5c4-48a4-bd8a-6b21709757a9","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":[],"cost_breakdown":null,"extracted_data":null,"summary":null,"error_message":null,"status":"call-disconnected","agent_extraction":null,"workflow_retries":null,"rescheduled_at":null,"custom_extractions":null,"campaign_id":null,"smart_status":null,"user_number":"
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: call-disconnected
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7028
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:57:41 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7028 | status: call-disconnected | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a717e81a-a5c4-48a4-bd8a-6b21709757a9","agent_id":"3cf2dce6-2755-4541-9dd5-e240e90cbed6","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":593,"output":59}}},"cost_breakdown":{"llm":0,"network":0,"platform":0,"synthesizer":0,"transcriber":0,"llm_breakdown":{"hangup":0,"analytics":0,"extraction":0,"conversation":0,"summarization":0},"transfer_cost":0,"t
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: completed
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7028
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918035088360' normalized='8035088360' → source='Meta'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":[],"recipient_phone_number":"+918035088360"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 22:58:15 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7028 | status: completed | ivr_option: No input | source: Meta | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 23:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:05:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:05:15 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"5dbc4f24-be97-4dd3-94f0-b3fb82ee973c","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:05:16 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:10:02 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918009447201 HTTP:200 response:{"status":"queued","message":"done","execution_id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","run_id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: a6340bd6-0195-4b1f-8641-c52cc8b787a0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918009447201' normalized='8009447201' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918009447201"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 23:10:04 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7029 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7029
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918009447201' normalized='8009447201' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918009447201"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 23:10:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7029 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 23:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7029
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918009447201' normalized='8009447201' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918009447201"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-17 23:10:22 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7029 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-17 23:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:15:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:20:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:25:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:25:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:45:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"a6340bd6-0195-4b1f-8641-c52cc8b787a0","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-17 23:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:00:03 [194.163.35.238][-][-][error][bolna] [Bolna Outbound] Failed for +918009447201 HTTP:200 response:{"status":"queued","message":"done","execution_id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","run_id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:2452
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: initiated
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] New record for: 22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:550
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918009447201' normalized='8009447201' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918009447201"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-18 00:00:05 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7030 | status: initiated | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: ringing
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7030
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918009447201' normalized='8009447201' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918009447201"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-18 00:00:08 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7030 | status: ringing | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-18 00:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Received: {"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"conversation_duration":0,"total_cost":0,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voice_id":"jUjRbhZWoMK4aDciW36V","llmTokens":0,"provider_source":{"llm":"bolna","synthesizer":"bolna","transcriber":"bolna"},"synthesizer_model":"eleven_turbo_v2_5","transcriber_model":"nova-3","llm_usage_brea
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:540
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] recording_url: NULL
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:541
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] status: busy
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:542
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Updating existing record id: 7030
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:552
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] source resolution: recipient='+918009447201' normalized='8009447201' → source='Unknown'
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:576
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] context_details: {"recipient_data":null,"recipient_phone_number":"+918009447201"}
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:641
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] IVR option: No input (drop-off)
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:667
2026-07-18 00:00:26 [13.203.39.153][-][-][info][bolna] [Bolna Webhook] Save result: OK | id: 7030 | status: busy | ivr_option: No input | source: Unknown | flag: NULL | transfer: 0 | callback: 0
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:782
2026-07-18 00:05:52 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:05:53 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:05:57 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:05:58 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:05:59 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:10:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:45:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:45:07 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:50:24 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:50:25 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:50:29 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:50:30 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:50:31 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 00:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:10:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:25:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:30:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:35:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:40:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:40:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:45:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 01:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:00:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:00:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:00:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:00:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:20:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:20:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:25:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:30:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:30:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:30:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:35:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:50:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:50:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:55:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 02:55:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:00:05 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:00:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:00:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:05:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:10:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:15:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:15:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:15:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:20:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:20:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:20:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:20:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:20:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:25:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:25:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:25:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:25:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:25:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:30:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:30:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:30:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:30:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:30:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:35:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:35:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:35:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:35:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:35:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:40:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:40:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:40:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:40:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:40:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:45:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:45:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:45:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:45:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:45:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:50:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:50:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:50:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:50:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:50:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:55:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:55:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:55:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:55:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 03:55:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:00:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:00:06 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:00:12 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:00:13 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:00:14 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:05:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:05:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:05:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:05:09 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:05:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:10:03 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:10:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:10:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:10:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a01010c8-f896-4175-9ba0-41db0a7d87de HTTP:200 response:[{"id":"22e09ee4-ff0e-4d06-9cf3-71c0f5b0c182","agent_id":"a01010c8-f896-4175-9ba0-41db0a7d87de","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llmModel":{"gpt-4.1-mini":{"input":0,"output":0}},"voic
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:10:11 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:15:02 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 3ae1ce3f-ae1e-4555-9eac-425165efd593 HTTP:200 response:[{"id":"1785e634-f7f2-4277-b128-3896cc58e8b9","agent_id":"3ae1ce3f-ae1e-4555-9eac-425165efd593","conversation_duration":0.0,"total_cost":0.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":null,"usage_breakdown":{"llm_usage_breakdown":{"disposition":{"input":1707,"outp
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:15:04 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent d7c89c7c-8957-4bae-a9ac-ec6be2a752a9 HTTP:200 response:[{"id":"a1549a08-4c06-41de-a10a-ee54c4597d69","agent_id":"d7c89c7c-8957-4bae-a9ac-ec6be2a752a9","conversation_duration":22.0,"total_cost":3.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Hello\nuser:  hello नमस्कार जी\nassistant:  न�
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
2026-07-18 04:15:08 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3 HTTP:200 response:[{"id":"08243c9e-0546-4681-b5ae-d2ad8c1d9d12","agent_id":"a1c2ed3c-5b25-4063-87a2-ebcc5b3948e3","conversation_duration":75.0,"total_cost":9.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: नमस्कार! मैं Forbaxy की query assistant ह
    in /home/u618794172/domains/theconnecthub.in/public_html/forbaxy-appointment-booking/frontend/controllers/BolnaController.php:874
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2026-07-18 04:15:10 [194.163.35.238][-][-][info][bolna] [Bolna Sync] Agent 18ec6048-91c3-4813-b5a3-e7761145b78e HTTP:200 response:[{"id":"ff133787-431b-42a3-a854-fb2d70cf2d18","agent_id":"18ec6048-91c3-4813-b5a3-e7761145b78e","conversation_duration":128.0,"total_cost":15.0,"batch_id":null,"scheduled_at":null,"answered_by_voice_mail":null,"transcript":"assistant: Welcome to Forbaxy Hospitals, मैं आपकी कैसे
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